LG Electronics 1664432 LG Black Steel Front Load Laundry User Manual

OWNER'S MANUAL

WASHING MACHINE

Read this owner's manual thoroughly before operating the

appliance and keep it handy for reference at all times.

ENGLISH

WM89*0H*A

MFL71776110

Rev.00_121621

www.lg.com

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE

3 WARNING STATEMENTS

6 CAUTION STATEMENTS

7 PRODUCT OVERVIEW

7 Product Features

9 INSTALLATION

9 Before Installing

10 Choosing the Proper Location

11 Unpacking and Removing Shipping Material

12 Connecting the Water Inlet Hoses

13 Connecting the Drain Hose

14 Leveling the Washer

15 Final Installation Check

17 OPERATION

17 Before Use

18 Sorting Laundry

19 Loading the Washer

20 Adding Cleaning Products

23 Control Panel

25 Wash Cycles

29 Cycle Modifiers

29 Options and Extra Functions

32 SMART FUNCTIONS

32 Using LG ThinQ Application

34 Smart Diagnosis

Function

36 MAINTENANCE

36 Regular Cleaning

36 Periodic Maintenance

40 Care in Cold Climates

42 TROUBLESHOOTING

42 Before Calling for Service

50 LIMITED WARRANTY

50 USA

53 CANADA

3IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and

follow all safety messages.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,

and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

WARNING

• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this

product, follow basic precautions, including the following:

Installation

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and

safety glasses.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has

missing or broken parts, including a damaged cord or plug.

• Before use, the appliance must be properly installed as described in this manual.

• To reduce the risk of severe injury or death, follow all installation instructions.

• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions

are packed with the appliance for the installer’s reference. If the appliance is moved to a new location,

have it checked and reinstalled by qualified service personnel.

• Moving or installation of the appliance requires two or more people.

• Do not install the appliance in humid spaces.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed

to outdoor weather conditions.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or

aircraft.

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.

There is a risk of suffocation.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages

will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

4 IMPORTANT SAFETY INSTRUCTIONS

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children

might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight

chambers.

• The appliance must be installed and electrically grounded by qualified service personnel in accordance

with local codes.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• This appliance must be positioned near to an electrical power supply.

• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a

standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• Use new hoses when connecting the washer to the water supply. Do not reuse old hoses.

Operation

• Read all instructions before using the appliance and save these instructions.

• Use this appliance only for its intended purpose.

• If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in

contact with the product and immediately contact an LG Electronics Customer Information Center for

instructions before resuming use.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug

it immediately, and contact an LG Electronics Customer Information Center.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used

for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for

such a period, before using the appliance, turn on all hot water faucets and let the water flow from each

for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not

smoke or use an open flame during this time.

• Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before

loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete

stop before reaching inside.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or

mental capabilities, or lack of experience and knowledge, unless they have been given supervision or

instruction concerning the use of the appliance by a person responsible for their safety.

• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the

appliance is used near children or pets.

• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on

product labels.

• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not

use a cord that shows cracks or abrasion damage along its length or at either end.

• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight

out from the outlet.

• Do not use an extension cord or adapter with this appliance.

• Do not grasp the power cord or touch the appliance controls with wet hands.

• Do not modify or extend the power cord.

• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent

or a similar qualified person in order to avoid a hazard.

• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,

etc.), gasoline, chemicals and other flammable vapors and liquids.

5IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other

appliance.

• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when

using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the

finish.

• Do not wash laundry that has been previously cleaned in, washed in, soaked in, or spotted with gasoline,

dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give

off vapors that could ignite or explode.

• Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash

water. These substances give off vapors that could ignite or explode.

• In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a

window or door to ventilate the area immediately.

• Do not tamper with controls.

• Fix the drain hose securely in place to avoid flooding.

• Do not abuse, sit on, or stand on the door of the appliance.

• Always check the inside of the appliance for foreign objects.

• Do not allow water, bleach or other liquids to sit in the drum for extended periods. Doing so can corrode

the drum or cause mildew or odors.

• Do not dry unwashed items in the appliance.

Maintenance

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by

qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized

factory parts.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.

Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove any dust or foreign matter from the power plug pins.

• Do not disassemble or repair the appliance by yourself.

• Remove the door before the appliance is removed from service or discarded to avoid the danger of

children or small animals getting trapped inside.

• Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.

Grounding Instructions

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check

with a qualified electrician or service personnel if you are in doubt whether the appliance is properly

grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper

outlet installed by a qualified electrician.

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the

risk of electric shock by providing a path of least resistance for electric current. The appliance is

equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must

be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes

and ordinances.

6 IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

CAUTION STATEMENTS

CAUTION

• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or

property when using this product, follow basic precautions, including the following:

Installation

• Install the product on a firm and level floor.

Operation

• Do not place objects on top of the appliance.

• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period

of time, such as during vacations.

• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

• Do not combine laundry products for use in one load unless specified on the label.

• Do not touch draining water which may be hot.

• If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.

• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the

appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

• Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding,

Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers,

outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the

washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

7PRODUCT OVERVIEW

ENGLISH

PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject

to change by the manufacturer without prior notice for product improvement purposes.

WARNING

• For your safety and for extended product life, use only authorized components. The manufacturer is not

responsible for product malfunction, property damage or bodily injury caused by the use of separately

purchased unauthorized components, parts, or non-LG products.

Front View

a Control Panel

b Detergent Dispenser Drawer (ezDispense/

Manual Dispense)

c Door

d Drain Pump Filter

e Drain Hose

f Drain Pump Filter Cover

g Leveling Feet

h Door Seal

i Drum

Rear View

a Water Inlets

b Shipping Bolts

c Power Cord

d Drain Hose

8 PRODUCT OVERVIEW

Accessories

Included Accessories

a Non-skid Pads

b Hole Caps

c Wrench

d Tie Strap

e Elbow Bracket (for securing drain hose)

Required Accessories (sold separately)

a Hot and Cold Water Hoses

Optional Accessories (sold separately)

a Pedestal

†

b Pedestal Washer

†

c Stacking Kit

† Check the width of the pedestal before

purchasing to make sure that it matches the

width of your appliance (27" (70 cm) or 29" (74

cm)).

Product Specifications

Model WM89*0H*A

Electrical

Requirements

120 VAC @ 60 Hz

Min. / Max. Water

Pressure

20 psi - 120 psi (138 kPa

- 827 kPa)

Dimensions (Width X

Height X Depth)

29'' X 40 3/4" X 32 7/8'''

(73.7 cm X 103.5 cm X

83.5 cm)

Maximum Depth with

Door Open

58 5/8'' (149 cm)

Net Weight 225 lb (102 kg)

Max. Spin Speed 1300 RPM

9INSTALLATION

ENGLISH

INSTALLATION

Before Installing

Installation Overview

Please read the following installation instructions first after purchasing this washer or transporting it to

another location.

a Choosing the Proper Location

b Unpacking and Removing Shipping Material

c Connecting the Inlet Hoses

d Connecting the Drain Hose

e Leveling the Washer

f Final Installation Check

WARNING

• Moving or installation of the appliance requires two or more people. Failure to follow these instructions

may result in injury.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed

to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious

injury, fire, electric shock, or death.

• Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this

warning can cause serious injury, fire, electric shock, or death.

• To ensure proper airflow, do not block the large opening on the bottom of the washer with carpeting or

other materials.

• Do not remove the ground prong from the power cord. Do not use an adapter or extension cord. Plug

into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric

shock, or death.

abc

10 INSTALLATION

WARNING

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during

servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump,

valve, motor, control board.

Tools Needed

a Pliers

b Flat-Blade Screwdriver

c Level

Choosing the Proper

Location

Check the following requirements for the install

location before installing the washer.

• Allow for sufficient space between the walls and

the washer for installation.

• Make sure that the floor is clean, dry and free of

dust, dirt, water and oil so the leveling feet

cannot slide easily. Leveling feet that can move

or slide on the floor can contribute to excess

vibration and noise.

• If the floor has too much flex, reinforce it to

make it more rigid. If the floor is not solid, it may

cause severe vibration and noise.

• If a drain pan must be used, take extra care to

follow the instructions provided with the drain

pan and make sure the leveling feet are adjusted

for firm and even contact with the pan. Use of

drain pans and failure to properly level the

washer may result in increased vibration and

noise during operation.

Power Outlet

• The power outlet must be within 60 inches (1.5

m) of either side of the washer.

• Position the washer so that the outlet and plug

are easily accessible.

• Do not overload the outlet with more than one

appliance.

• The outlet must be grounded in accordance with

current electrical wiring codes and regulations.

• Use a time-delay fuse or circuit breaker.

• It is the personal responsibility and obligation of

the washer owner to have a proper outlet

installed by a qualified electrician.

Flooring

• To minimize noise and vibration, install the

washer on a level, solidly constructed floor

capable of supporting the washer without

flexing or bouncing.

• The washer must be installed on firm flooring to

minimize vibration during the spin cycle.

Concrete flooring is best, but a wood floor is

sufficient, provided it is built to FHA standards.

• The floor under the washer must not slope more

than 1 inch (2.5 cm) from front to back or side to

side.

• Installing on carpeting and soft tile surfaces is

not recommended.

• Never install the washer on a platform or weakly

supported structure.

Floor Installation

To ensure sufficient clearance for water inlet

hoses, drain hose and airflow, allow minimum

clearances of at least 1 inch (2.5 cm) at the sides

and 4 inches (10 cm) behind the washer. Be sure

to allow for wall, door, or floor moldings that may

increase the required clearances.

Dimensions and Clearances

A 25 3/4'' (65.5 cm)

B 58 5/8'' (149 cm)

C 33 1/4'' (83.5 cm)

D 4'' (10 cm)

11INSTALLATION

ENGLISH

Stacking or Pedestal Installation

The washer can be stacked under a dryer or on top

of a pedestal or pedestal washer.

NOTE

• Refer to the instructions packaged with the

optional pedestal kit before stacking appliance

on pedestal.

• Do not use a drain pan with a pedestal or

pedestal washer installation as it can block the

drawer. Using a drain pan may result in

increased vibration and noise during operation.

Unpacking and Removing

Shipping Material

Remove all shipping materials from the washer for

proper operation and inspect it for shipping

damage.

CAUTION

• Failure to remove shipping materials can cause

excessive noise and vibration.

Unpacking Shipping Material

*Some models do not ship with drum support.

Lift the washer off the foam base.

• After removing the carton and shipping

material, lift the washer off the foam base.

• Make sure the plastic drum support a* comes

off with the base and is not stuck to the bottom

of the washer.

• If you must lay the washer down to remove the

carton base b, always protect the side of the

washer and lay it carefully on its side. Do not lay

the washer on its front or back.

Removing Shipping Material

1 Remove the bolt assemblies.

• Starting with the bottom two shipping bolts

c , use the included wrench to fully loosen

all 4 shipping bolts by turning them

counterclockwise.

• Remove the bolt assemblies (bolts and

retainers) by wiggling them slightly while

pulling them out.

2 Install the hole caps.

• Locate the hole caps d included in the

accessory pack or attached to the back of

E1'' (2.5 cm)

F 29'' (73.7 cm)

G1/4'' (0.5 cm)

Dimensions and Clearances

A 32 7/8" (83.5 cm)

B 4'' (10 cm)

C2'' (5 cm)

D 29'' (73.7 cm)

E 81 5/8'' (207.3 cm)

F1/4'' (0.5 cm)

Dimensions and Clearances

ABCCD

12 INSTALLATION

the washer. Install the caps in the holes left

by the bolt assemblies.

CAUTION

• Once removed, save the bolt assemblies for

future use. To prevent damage to internal

components, do not transport the washer

without reinstalling the shipping bolts. Failure to

remove shipping bolts and retainers may cause

severe vibration and noise, which can lead to

permanent damage to the washer.

NOTE

• The power cord is secured to the back of the

washer with a shipping bolt to help prevent

operation with shipping bolts in place.

Connecting the Water Inlet

Hoses

To avoid the risk of costly water damage, purchase

and install new water inlet hoses when installing

the washer.

WARNING

• Do not overtighten the hoses or cross-thread the

hose fittings. Overtightening or cross-threading

can damage the valves or couplings, resulting in

leaking and property damage.

• Do not reuse old hoses. Use only new hoses

when installing the washer. Old hoses could leak

or burst causing flooding and property damage.

Contact an LG Customer Information Center for

assistance in buying hoses.

NOTE

• Periodically check the hoses for cracks, leaks,

and wear, and replace the hoses every five years.

• Do not stretch the water hoses intentionally, and

make sure that they are not pinched, crushed or

kinked by other objects.

• Water supply pressure must be between 20 psi

and 120 psi (138 - 827 kPa). If the water supply

pressure is more than 120 psi, a pressure

reducing valve must be installed.

• Your hot water heater should be set to deliver

water at 120–135 °F (48–57 °C) to allow the

washer to properly control wash temperatures.

• Do not store or install the washer in a location

subject to freezing temperatures. Damage to the

water inlet hoses and internal mechanisms of

the washer can result. If the washer was

exposed to freezing temperatures prior to

installation, allow it to stand at room

temperature for several hours before use and

check for leaks prior to operation.

• Do not use flood-preventing hoses with auto

shut off devices. The devices can be tripped

during fill and prevent the washer from filling

properly.

How to Connect the Water Inlet

Hoses

1 Check the fittings and seals. Inspect the

threaded fitting on each hose and make sure

there is a rubber seal a in place in both ends

of each hose to prevent leaking.

2 Connect the water supply hoses.

• Connect the water inlet hoses to the hot

and cold water faucets tightly by hand and

then tighten another 2/3 turn with pliers.

• Connect the blue hose to the cold water

faucet and the red hose to the hot water

faucet.

3 Flush out the inlet hoses.

• After the hoses are connected, turn on the

water faucets and flush out any foreign

substances such as dirt, sand, or sawdust.

13INSTALLATION

ENGLISH

• Let the water drain into a bucket, and check

the water temperature to make sure you’ve

connected the hoses to the correct faucets.

4 Attach the inlet hoses to the back of the

washer.

• Attach the hot water inlet hose to the hot

water inlet on the back of the washer.

Attach the cold water inlet hose to the cold

water inlet on the back of the washer.

• Tighten the fittings securely. Turn on both

faucets all the way and check for leaks at

both ends of the hoses.

Connecting the Drain Hose

Connect the drain hose to either a standpipe or

laundry tub.

WARNING

• The drain hose should always be properly

secured. Failure to properly secure the drain

hose can result in flooding and property

damage.

NOTE

• The drain must be installed in accordance with

any applicable local codes and regulations.

• Make sure that the drain hose is not stretched,

pinched, crushed, or kinked.

• The end of the drain hose should be located a

minimum of 24" (61 cm) and a maximum of 96"

(244 cm) above the bottom of the washer.

• For best results, locate the end of the drain hose

no higher than 66" (168 cm) above the bottom

of the washer. As the drain outlet is raised

beyond 66" (168 cm), the drain function will be

increasingly affected.

• Never create an airtight seal between the hose

and the drain with tape or other means. If no air

gap is present, water can be siphoned out of the

drum resulting in poor wash/rinse performance

or clothing damage.

Using a Standpipe to Drain

1 Clip the end of the hose into the elbow

bracket.

• Connect the elbow bracket a within 4

inches (10 cm) of the end of the drain hose.

If the drain hose is extended more than 4

inches (10 cm) beyond the end of the elbow

bracket, mold or microorganisms could

spread to the inside of the washer.

2 Insert the end of the drain hose into the

standpipe.

3 Use the provided tie strap b to secure the

drain hose in place.

4 If the water valves and drain are built into the

wall, fasten the drain hose to one of the water

4 "

(10 cm)

14 INSTALLATION

hoses with the provided tie strap c (ribbed

side on inside).

Using the Laundry Tub to Drain

1 Clip the end of the hose into the elbow

bracket.

• Connect the elbow bracket a within 4

inches (10 cm) of the end of the drain hose.

If the drain hose is extended more than 4

inches (10 cm) beyond the end of the elbow

bracket, mold or microorganisms could

spread to the inside of the washer.

2 Hang the end of the drain hose over the side

of the laundry tub.

3 Use the provided tie strap to secure the drain

hose in place.

Leveling the Washer

The drum of the washer spins at very high speeds.

To minimize vibration, noise, and unwanted

movement, the floor must be a solid, level surface.

CAUTION

• Using the washer without leveling it may cause

excess vibration and noise, leading to a washer

malfunction.

• Adjust the leveling feet only as far as necessary

to level the washer. Extending the leveling feet

more than necessary can cause the washer to

vibrate.

NOTE

• Before installing the washer, make sure that the

floor is clean, dry and free of dust, dirt, water

and oil so the washer feet cannot slide easily.

Feet that move or slide on the floor can

contribute to excessive vibration and noise.

How to Level the Washer

1 Position the washer in its final location.

• Take special care not to pinch, strain, or

crush the water and drain hoses. If you have

a carpenter’s level a, you can use it to

check that the washer is level. The slope

beneath the washer should not exceed 1

inch, and all 4 leveling feet must rest firmly

on the floor.

2 Adjust the leveling feet.

• Turn all 4 leveling feet in one direction to

raise the washer or the other direction to

lower it.

24 - 96 "

(61 - 244 cm)

24 - 96 "

(61 - 244 cm)

4 "

(10 cm)

15INSTALLATION

ENGLISH

3 Check the level again.

• Push or rock the top edges of the washer

gently to make sure the washer does not

rock. If the washer rocks, readjust the

leveling feet.

4 Tighten the locknuts b

• Turn the locknuts counterclockwise and

tighten them when the washer is level.

Using Non-Skid Pads

If you install the washer on a slippery surface, it

may move because of excessive vibration.

Incorrect leveling may cause malfunction through

noise and vibration. If this occurs, install the non-

skid pads under the leveling feet and adjust the

level.

1 Clean the floor to attach the non-skid pads.

• Use a dry rag to remove and clean foreign

objects or moisture. If moisture remains,

the non-skid pads may slip.

2 Adjust the level after placing the washer in the

installation area.

3 Place the adhesive side c of the non-skid pad

on the floor.

• It is most effective to install the non-skid

pads under the front leveling feet. If it is

hard to place the pads under the front

leveling feet, place them under the back

leveling feet.

a This side up

b Remove backing

4 Recheck the washer’s levelness.

• Push or rock the top edges of the washer

gently to make sure the washer does not

rock. If the washer rocks, level the washer

again.

Final Installation Check

Connecting to the Power Supply

Plug the washer into a 120 V, 60 Hz grounded 3-

prong outlet.

WARNING

• Do not use a worn or damaged power cord or

power plug. Replace or repair it immediately.

Failure to do so may result in death, fire, electric

shock, or malfunction.

• Do not modify the power cord and plug provided

with the appliance. Do not damage it when

installing or moving the appliance. Doing so may

result in death, fire, electric shock, or

malfunction.

• Make sure that the appliance is grounded.

• Connect this appliance to a grounded outlet

conforming to the rating prior to use. Failure to

do so may result in fire, electric shock, or

malfunction.

• Do not damage or cut off the ground prong of

the power cord. Doing so may cause death, fire,

electric shock, or product malfunction.

• Improper connection of the equipment

grounding conductor can result in risk of electric

shock. Check with a qualified electrician or

service technician if you are in doubt as to

whether the appliance is properly grounded. If

the plug does not fit the outlet, have a proper

outlet installed by a qualified electrician.

• The appliance and outlet must be positioned so

that the plug is easily accessible.

• Do not use an adapter or extension cord. Doing

so may result in serious injury, fire, electric

shock, or death.

• For best performance, plug the appliance into its

own individual outlet. This helps prevent

overloading house wiring circuits which could

cause a fire hazard from overheated wires.

• If necessary, use a new, UL-listed 3-prong

(grounding) plug rated at no less than the

branch circuit. Do not use an extension cord

longer than 3 feet. Failure to follow these

warnings may result in serious injury, fire,

electric shock, or death.

16 INSTALLATION

Testing the Washer

Check if the washer is properly installed and run a

test cycle.

1 Load the washer with 6 thick bath towels

(approximately 6 pounds).

2 Press the Power button.

3 Press the Rinse+Spin button.

4 Press the Start/Pause button to start the

wash cycle.

5 Make sure that water is supplied, that the

washer does not rock or vibrate excessively,

and that it drains well during the spin cycle.

NOTE

• If water leaks during water supply, see

Connecting the Water Inlet Hoses to connect

them properly.

• If the washer rocks and vibrates excessively, see

Leveling the Washer to level it again.

• If the drain does not work, see Connecting the

Drain Hose to install the hose properly.

17OPERATION

ENGLISH

OPERATION

Before Use

WARNING

• To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before

operating this appliance.

Operation Overview

1 Sort laundry and load the washer.

• Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items

into the washer.

• If using single-use detergent packs, or gel or tablet detergents, place them in the drum before

loading the laundry.

2 Add cleaning products.

• Add the proper amount of HE (High-Efficiency) detergent to the detergent dispenser.

• If desired, add bleach or fabric softener to the appropriate areas of the dispenser drawer.

• Do not place liquid or powdered detergent packs, or gel or tablet detergents in the dispenser.

3 Turn on the washer.

• Press the Power button to turn on the washer.

4 Select a cycle.

• Turn the cycle selector knob or press the cycle buttons repeatedly until the desired cycle is selected.

• The preset wash temperature, spin speed, soil level and option settings for the selected cycle are

shown.

•The Normal cycle must be selected in order to change its default settings.

• Pressing the Start/Pause button without selecting a cycle immediately starts the Normal cycle with

the default settings.

5 Adjust settings.

• Default settings for the selected cycle can be changed, if desired, using the cycle modifier and

option buttons.

• Not all modifiers and options are available on all cycles. A different chime sounds and the LED does

not light up if the selection is not allowed.

6 Begin cycle.

• Press the Start/Pause button to begin the cycle. The door locks, and the washer agitates briefly

without water to measure the weight of the load.

•If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings

are lost.

18 OPERATION

7 End of cycle.

• When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to

reduce wrinkling.

• Check around the door seal when removing the load for small items that may be caught in the seal.

NOTE

• The washer rotates the laundry in a way that allows it to use less water while still fully saturating the

clothing. It is normal to be unable to see water during the wash cycle.

• If the temperature or the water level inside the machine is too high, the door will not unlock when the

Start/Pause button is pressed, and the Add Item function will not be available (on applicable models).

To stop a cycle and drain the water completely, turn the power off, then on, and then select Rinse+Spin.

Sorting Laundry

Grouping Similar Items

For the best washing results, and to reduce the possibility of damage to clothing, sort clothing into loads

made up of similar items.

Mixing different fabric types and/or soil levels can result in poor wash performance, color transfer,

discoloration, fabric damage or linting. Fabrics should be sorted into groups as described below.

Colors

Sort articles by color. Wash dark clothes separately from light colors or whites. Mixing dark clothes with

light clothes can result in dye transfer or discoloration of the lighter clothes.

Soil Level

Wash heavily soiled clothing together. Washing lightly soiled clothing in the same load with heavily soiled

clothing could result in poor wash performance for the lightly soiled clothing.

Fabric Type

Delicate articles should not be mixed with heavy or sturdy fabric types. Washing heavy fabrics with

delicates can result in poor wash performance for the heavy fabrics and possible damage to the delicates.

Lint Type

Some fabrics attract and bind lint to them while others give off lint in the laundry process. Avoid mixing

these lint collectors and lint producers in the same load. Mixing these fabrics will result in pilling and

linting on the lint collectors. (For example, lint collector - knit sweater; lint producer - terry cloth towels.)

How to Sort Laundry

CAUTION

• Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding,

Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers,

outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the

washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

By Colors By Soil By Fabric By Lint

White Heavy Delicates Lint Producer

Lights Normal Easy Care Lint Collector

Darks Light Sturdy

19OPERATION

ENGLISH

• Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause

excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor.

Fabric Care Labels

Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option

selections to care for your clothing according to the manufacturer’s recommendations.

Loading the Washer

General Tips

• Check and empty pockets. Paper clips, coins,

matches, and other items can damage clothing

and the washer.

• Close zippers and hooks, and tie drawstrings to

prevent snagging or tangling of clothes.

• Pretreat heavily stained areas for best results.

• Brush off heavy soil, dust, and hair from items

before washing. Excess dirt or sand can abrade

other fabrics and lead to poor wash

performance.

• For best performance, load clothes as shown.

- Do not press down on items while stacking

them in the drum.

- Load clothes loosely, and do not overfill the

drum. Clothes need room to circulate in order

to get clean.

• Combine large and small items in the drum.

Load large items first. Large items should not be

more than half of the total load.

• The washer can be fully loaded, but the drum

should not be tightly packed with items. The

door of the washer must close easily.

Category Label Directions

Washing

Hand wash

Machine wash, Normal cycle

Perm Press/Wrinkle Resistant setting (which has a cool down or cold

spray before the slower spin)

Gentle/Delicate setting (slow agitation and/or reduced wash time)

Do not wash

Do not wring

Water Temperature

Hot

Warm

Cold/Cool

Bleach Symbols

Any bleach (when needed)

Only non-chlorine bleach (when needed)

Do not bleach

20 OPERATION

• The washer will not fill or operate with the door

open.

CAUTION

• Clothing or articles that are waterproof or water-

resistant must be washed in the Waterproof,

Bedding, Bulky/Large, or Jumbo Wash cycle

only. (Examples include water resistant clothing,

mattress covers, outdoor clothes, and plastic

mats.) Failure to do so may result in personal

injury or damage to the washer, clothes, walls,

floor, and surrounding objects due to abnormal

vibration.

Bulky Items

• Wash thick, bulky items individually. Heavy

blankets, comforters, bedspreads, or pet beds

can get tangled or cause an unbalanced load if

combined with other items.

Small Items

• Do not wash a single small item. Add enough

similar items to the load to prevent an out-of-

balance load.

• Wash small, light items in a mesh bag. Small

items can get caught in the impeller at the

bottom of the drum, and brassiere hooks can

snag on other clothing or the drum.

Adding Cleaning Products

About Detergent Use

This washer is designed for use with only HE (High-

Efficiency) detergents.

• HE detergents produce fewer suds, dissolve

more efficiently to improve washing and rinsing

performance, and help to keep the interior of

the washer clean. Using detergent that is not HE

may cause oversudsing and unsatisfactory

performance which could result in error codes,

cycle failure, and washer damage.

• Detergents designated as HE-compatible may

not provide optimal results.

• For proper wash performance, always measure

detergent using the measuring device provided

by the detergent manufacturer. For an average

load, use less than half of the recommended

maximum. Use less detergent for soft water,

light soil, or smaller loads.

• Use extra care when measuring 2X and 3X

concentrated detergents because even a small

amount of extra detergent can lead to problems.

• Never use more than the maximum amount of

detergent recommended by the manufacturer.

Using too much detergent can lead to

oversudsing, poor rinsing, detergent buildup in

clothing, and residue buildup that can contribute

to odors in the washer.

• Do not use more than one single-use detergent

pack in the washer. Using too much detergent

may cause oversudsing and unsatisfactory

performance. Reduce detergent amount or add

an extra rinse if detergent residue is left on

fabrics. To add an extra rinse, select the Extra

Rinse option.

a Maximum fill line

b Average load fill line

c Liquid detergent

d Powdered detergent

Single-Use Detergent Packs / Gel or

Tablet Detergents

Place liquid or powdered detergent packs, or gel

or tablet detergents in the drum before loading

laundry. Do not place these detergents in the

dispenser.

Using the Dispenser

To add cleaning products to the automatic

dispenser:

1 Open the dispenser drawer.

2 Load the laundry products into the

appropriate compartments.

• Follow the manufacturer’s

recommendations when adding cleaning

products.

21OPERATION

ENGLISH

a Pre-wash detergent compartment (on

some models)

b Liquid detergent cup

c Main wash detergent compartment

d Liquid fabric softener compartment

e Liquid chlorine bleach compartment

3 Gently close the detergent dispenser drawer

before starting the cycle.

• Slamming the drawer closed may result in

the detergent overflowing into another

compartment or dispensing into the drum

earlier than programmed.

• Be careful not to get a hand caught in the

drawer while closing.

• It is normal for a small amount of water to

remain in the dispenser compartments at

the end of the cycle.

CAUTION

• Do not place or store laundry products, such as

detergent, bleach, or liquid fabric softener, on

top of your washer. These products can damage

the washer’s finish and controls.

Pre-wash Detergent Compartment

Add liquid or powdered detergent to this

compartment when using the Pre-wash option.

Always use HE (High-Efficiency) detergent with

your washer.

• When using the Pre-wash option, liquid

detergent for the main wash needs to be loaded

in the liquid detergent cup accessory in the main

wash dispenser (where applicable), to prevent it

from being dispensed with the pre-wash

detergent.

• The amount of detergent added for the Pre-

wash option is 1/2 the amount recommended

for the main wash cycle. For example, if the main

wash cycle requires one measure of detergent,

add 1/2 measure for the Pre-wash option.

Main Wash Detergent Compartment

This compartment holds laundry detergent for the

main wash cycle. Either powdered or liquid

detergent may be used in this compartment.

• The detergent is added to the load at the

beginning of the cycle. Always use HE (High-

Efficiency) detergent with your washer.

• Do not exceed the maximum fill line. Using too

much detergent can result in detergent buildup

in clothing and the washer.

• Liquid or powdered color-safe bleach may be

added to the main wash compartment with

detergent of the same type. Do not mix liquids

and powders

• If the dispenser has a liquid detergent cup and

insert:

- Make sure they are in place when using liquid

detergent.

- Make sure to remove them when using

powdered detergent. Powdered detergent will

not dispense with the liquid detergent cup and

insert in place.

• If you use a detergent that does not dissolve

easily or a detergent with high viscosity, it will

leave a residue and clog the dispenser.

Liquid Bleach Compartment

This compartment holds liquid bleach, which is

dispensed automatically at the proper time during

the wash cycle. The dispenser is activated twice to

ensure complete dispensing of the bleach. Any

liquid remaining in the dispenser at the end of the

cycle is water, not bleach.

WARNING

• Do not mix chlorine bleach with ammonia or

acids such as vinegar or rust/scale remover.

Mixing chemicals like these can produce a lethal

gas, resulting in severe injury or death.

NOTE

• Do not add powdered bleach to this

compartment. The bleach compartment is

designed to dispense liquid chlorine bleach only.

Powdered or liquid color-safe bleach will not

dispense properly.

22 OPERATION

NOTE

• Follow the manufacturer’s recommendations

when adding bleach. Never add more than one

cup, and do not exceed the maximum fill line or

the bleach may be dispensed immediately and

damage fabrics. Using too much bleach can also

damage fabrics.

• Never pour undiluted liquid chlorine bleach

directly onto the load or into the drum. Fabric

damage can occur.

• Do not use color-safe bleach or oxygen bleach in

the same cycle with liquid chlorine bleach.

Fabric Softener Compartment

This compartment holds fabric softener, which is

automatically dispensed during the final rinse

cycle. Either powdered or liquid fabric softener

may be used.

• Do not exceed the maximum fill line. Using too

much fabric softener may stain clothes or cause

buildup on fabrics or in the washer.

• Dilute concentrated fabric softeners with warm

water.

• Never pour fabric softener directly onto the load

or into the drum.

23OPERATION

ENGLISH

Control Panel

Control Panel Features

a Power On/Off Button

• Press this button to turn the washer on or off.

• Pressing this button during a cycle will cancel that cycle and any load settings will be lost.

• The door will unlock after a brief pause.

NOTE

• If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The

washer can be restarted at any time before the drain begins. However, once the water begins to drain,

all functions will be suspended until the water has been completely drained and the washer shuts off.

b Cycle Selector Knob

• Turn this knob to select the desired cycle.

• Once the desired cycle has been selected, the standard presets will appear in the display. These

settings can be adjusted using the Cycle Modifier buttons at any time before starting the cycle.

c Start/Pause Button

• Press this button to start the selected cycle.

• If the washer is running, use this button to pause the cycle without losing the current settings.

NOTE

• If the Start/Pause button is not pressed to start the selected cycle, after a delay the washer

automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained.

d Cycle Modifier Buttons

• Use these buttons to adjust the wash temperature, spin speed and soil level settings for the selected

cycle.

• The current settings are shown in the display.

• Press the button for that option to select other settings.

e Time and Status Display

f Option and Extra Function Buttons

• These buttons allow you to select additional cycle options. Certain buttons also allow you to activate

special functions by pressing and holding the button for 3 seconds.

24 OPERATION

Time and Status Display

a Cycle Status Indicators

• These LEDs will blink when a cycle is selected to indicate which stages will run.

• When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages

will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage

LED will stop blinking.

b Estimated Time Remaining

• When a cycle is selected, the default time for that cycle is displayed. This time will change as modifiers

or options are selected.

• If the display shows ---, then the time will be displayed after the load sensing has detected the load

size.

• The time shown is only an estimate. This time is based on normal operating conditions. Several

external factors (load size, room temperature, incoming water temperature, etc.) can affect the actual

time.

NOTE

• Once the Start/Pause button is pressed, the washer will measure the size of the load. The estimated

time may change once the load size has been measured.

• If the Delay Wash function is set, the remaining delay time counts down until the cycle begins.

c AI DD Indicator

• AI DD provides the appropriate drum rotation actions after load sensing is completed.

• This indicator lights up when:

- the Normal cycle is selected and operated, except for when the Heavy soil level is selected.

- the Bright Whites

cycles are selected and operated with any cycle options.

d Door Lock Indicator

• This indicator lights up when the cycle starts and the door is locked.

• The indicator light stays on until the cycle is paused, stopped or has finished.

e Wi-Fi Indicator

• This indicator is lit when the product is connected to a home Wi-Fi network.

f Remote Start Indicator

• This indicator lights up when the Remote Start feature is activated.

25OPERATION

ENGLISH

Wash Cycles

The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load

contents for maximum wash performance and fabric care. See Sorting Laundry section for best results,

and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting

Laundry section.

Cycle Guide

Turn the knob or press the button to select the desired cycle. When you select a wash cycle, the light for

the corresponding wash cycle will turn on.

NOTE

• Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry).

• Temp.: Tap Cold > Cold > Warm > Hot > Extra Hot

• Spin: No Spin > Low > Medium > High > Extra High

• Soil: Light > Medium Light > Normal > Medium Heavy > Heavy

Cycle Normal

Description Use to wash all normal items such as cotton, linen, shirts, jeans or mixed loads, except

delicate fabrics such as wool or silk.

•Pressing the Start/Pause button without selecting a cycle will cause the Normal

cycle to begin immediately, using the default settings.

Wash Temp. Default: Warm Available: All

Spin Speed Default: High Available: All

Soil Level Default: Normal Available: All

Cycle Heavy Duty

Description Suitable for washing heavily soiled laundry, such as cotton fabrics, using more powerful

wash motions.

• When washing large loads, there will be brief periods of 2 minutes or more

without agitation. These soak periods are part of the cycle’s design, and are

normal.

Wash Temp. Default: Warm Available: All

Spin Speed Default: Extra High Available: All

Soil Level Default: Heavy Available: All

Cycle Bedding

Description Suitable for washing blankets or bulky items which have difficulty absorbing water, such

as pillows, blankets, comforters, sheets or pet bedding.

• Do not use this cycle to wash a mixed load of bedding and non-bedding items.

• Do not mix large/bulky items with smaller articles of clothing.

• Do not wash excessively large items. If large/bulky items do not fit easily into the

tub, there may not be enough room for them to move during washing.

Wash Temp. Default: Warm Available: Hot, Warm, Cold, Tap Cold

26 OPERATION

Spin Speed Default: Medium Available: Medium, Low, No Spin

Soil Level Default: Normal Available: All

Cycle

Bright Whites

Description This cycle is for washing white items only. (less than 15 lb (6.8 kg))

Wash Temp. Default: Hot Available: Hot, Warm, Cold, Tap Cold

Spin Speed Default: High Available: All

Soil Level Default: Normal Available: All

Cycle

Allergiene

Description This cycle is a powerful, high-temperature cycle designed specifically to reduce certain

allergens.

NOTE

• Selecting this cycle automatically incorporates steam into the wash cycle.

• This cycle can significantly reduce allergens in bedding and clothing.

• This cycle helps reduce dust mite populations and helps reduce allergens. Due to

the higher energy and temperatures used, this cycle is not recommended for wool,

silk, leather, or any other delicate or temperature sensitive items.

Spin Speed Default: High Available: All

Cycle Tub Clean

Description This is a special cycle designed to clean the inside of the washer.

Cycle Delicates

Description Suitable for washing dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes which

can easily be damaged. (less than 8 lb (3.63 kg))

Wash Temp. Default: Cold Available: Warm, Cold, Tap Cold

Spin Speed Default: Medium Available: Medium, Low, No Spin

Soil Level Default: Normal Available: All

Cycle Perm. Press

Description Use this cycle to minimize wrinkles when washing tablecloths or “wrinkle-free” clothes.

Wash Temp. Default: Warm Available: Hot, Warm, Cold, Tap Cold

Spin Speed Default: Medium Available: High, Medium, Low, No Spin

Soil Level Default: Normal Available: All

Cycle Towels

Description Use this cycle for washing towels, shirts, jeans and mixed loads.

Wash Temp. Default: Warm Available: Hot, Warm, Cold, Tap Cold

Cycle Bedding

27OPERATION

ENGLISH

Available Options

NOTE

• Delay Wash, Extra Rinse and Add Item can be selected for every cycle in this table.

• Steam and Cold Wash cannot be selected at the same time.

• If the TurboWash

option is on, you cannot select No Spin as your Spin.

Spin Speed Default: Extra High Available: All

Soil Level Default: Normal Available: All

Cycle Sportswear

Description Washes special garments like sports and outdoor wear.

• Use for water-repellent fabric laminate used on clothing.

Wash Temp. Default: Warm Available: Warm, Cold, Tap Cold

Spin Speed Default: Medium Available: Medium, Low, No Spin

Soil Level Default: Normal Available: All

Cycle Speed Wash

Description Quickly washes lightly soiled clothing and small loads. For high wash and rinse efficiency,

wash small loads of 2-3 lightly soiled garments. (less than 3 lb (1.36 kg))

• Use very little detergent in this cycle. To add an extra rinse, use the Extra Rinse

option.

Wash Temp. Default: Hot Available: Hot, Warm, Cold, Tap Cold

Spin Speed Default: Extra High Available: All

Soil Level Default: Light Available: All

Cycle Downloaded (Small Load)

Description You can use a smartphone to download a specialized cycle to this cycle position.

• The default cycle is Small Load, used for normally soiled loads with a few items.

This cycle is also available for download.

• Refer to the LG ThinQ application to see the cycles available for download.

Wash Temp. Default: Warm Available: Hot, Warm, Cold, Tap Cold

Spin Speed Default: High Available: All

Soil Level Default: Normal Available: All

Cycle Steam Cold Wash Extra Rinse Pre-wash

TurboWash

Normal

#####

Heavy Duty

#####

Cycle Towels

28 OPERATION

Bedding

#####

Bright Whites

# ###

Allergiene

###

Delicates

###

Perm. Press

####

Towels

####

Sportswear

Speed Wash

## #

Downloaded

default : Small Load

###

Cycle Steam Cold Wash Extra Rinse Pre-wash

TurboWash

29OPERATION

ENGLISH

Cycle Modifiers

About Modifier Buttons

Each cycle has default settings that are selected

automatically. You can also customize these

settings using the cycle modifier buttons.

• Repeatedly press the button for the desired

modifier until the indicator light for the desired

setting is lit.

• The washer automatically adjusts the water level

for the type and size of wash load for best results

and maximum efficiency.

• This is a high-efficiency washer, and the water

levels may be much lower than you expect. This

is normal, and cleaning/rinsing performance will

not be compromised.

NOTE

• The LED next to the setting lights up when the

setting is selected.

• To protect your garments, not every wash

temperature, spin speed, soil level, or option is

available with every cycle.

• A chime will sound twice and the LED will not

light if the desired setting is not allowed for the

selected cycle.

• Follow the fabric care labels on the garment for

best results.

Temp.

Make sure the wash temperature is suitable for

the type of load you are washing.

• Press the Temp. button repeatedly to select the

wash and rinse temperature combination for the

selected cycle.

• All rinses use unheated cold water.

• Cold rinses use less energy. The actual cold rinse

temperature depends on the temperature of the

cold water at the faucet.

• Your washer features a heating element to boost

the hot water temperature for Extra Hot

settings. This provides improved wash

performance at normal water heater settings.

Spin

Higher spin speeds extract more water from

clothes, reducing drying time and saving energy.

•Press the Spin button repeatedly until the

desired speed is selected.

• Some fabrics, such as delicates, require a slower

spin speed.

Soil

Adjusting the soil level setting will modify the cycle

times and/or wash actions.

• Press the Soil button repeatedly until the desired

soil level is selected.

•The Heavy soil setting may increase cycle times.

The Light soil setting may decrease cycle times.

Options and Extra Functions

Your washer includes several additional cycle

options to customize cycles to meet your individual

needs.

• Select the desired option after selecting the

desired cycle and settings.

NOTE

• The LED for the option will light when the option

is selected.

• To protect your garments, not every option is

available with every cycle.

• A chime will sound twice and the LED will not

light if the selected option is not allowed for the

selected cycle.

Steam

Adding this option to a wash cycle helps provide

superior cleaning performance. Using steam gives

fabrics the cleaning benefits of a very hot wash.

• Steam may not be clearly visible during steam

cycles. This is normal. Too much steam could

damage clothing.

• Do not use steam with delicate fabrics such as

wool and silk, or easily discolored fabrics.

WARNING

• Do not touch the door during steam cycles. The

door surface can become very hot and can cause

severe burns. Allow the door lock to release

before opening the door.

30 OPERATION

WARNING

• Do not attempt to override the door lock

mechanism or reach into the washer during a

steam cycle. Steam can cause severe burns.

Control Lock

Use this function to disable the controls. This

function can prevent children from changing

cycles or operating this washer.

NOTE

• The function does not lock the door.

• Once this function is set, all buttons are locked

except the Power button.

• When the controls are locked,

CL and the

remaining time are alternately shown on the

display during the wash cycle.

• Turning off the power will not reset this function.

You must deactivate this function before you can

access any other options and functions.

Locking/Unlocking the Control Panel

1 Turn on the power.

2 Press and hold the Steam button for 3

seconds to activate/deactivate this function.

• When the function is deactivated, a chime will

sound and the remaining time for the current

cycle will reappear on the display.

Using the Pre-wash Option

This option adds a pre-wash (for about 15 - 17

minutes) for improved cleaning of heavily soiled

or stained clothing.

NOTE

• If you select Pre-wash after putting the

detergent directly in the drum, the detergent

may be washed away, reducing the washing

performance.

Delay Wash

Once you have selected the cycle and other

settings, press the Delay Wash button to delay the

start of the wash cycle.

• Each press of this button increases the delay

time by 1 hour, for up to 19 hours.

• Once the desired delay time is set, press the

Start/Pause button to start the delay time.

NOTE

• If the Start/Pause button is not pressed to begin

the delay time, the washer automatically turns

off after a certain time and all cycle settings are

lost.

Wi-Fi

When the washer is connected to a home Wi-Fi

network, the f icon on the control panel is lit.

• To connect the washer to the LG ThinQ

application, press and hold the Delay Wash

button for 3 seconds.

TurboWash

Adding this option reduces the cycle time while still

providing similar wash performance to the same

cycle without TurboWash

•The TurboWash

option is not deactivated

some cycle which are automatically selected in

the beginning.

- For cycles in which TurboWash

automatically selected, the TurboWash

option cannot be turned off.

- Designed for optimum performance with the

TurboWash

option applied.

Add Item

Use this function to add garments or remove

foreign objects like coins or keys after the cycle has

started.

1 Press the TurboWash

button for 3 seconds

while the wash cycle is running.

• The cycle pauses and the door unlocks.

2 Open the door, add garments or remove

foreign objects, and close the door.

3 Press the Start/Pause button to resume the

cycle. The cycle continues automatically.

31OPERATION

ENGLISH

WARNING

• Do not attempt to force the door to open when

locked. Doing so could result in damage to the

appliance, malfunction, or personal injury.

NOTE

• If the water level and temperature are safe, the

door lock LED turns off and the door unlocks

once the wash movement has stopped.

• If the water level is too high, the door will not

unlock, and this function cannot be used.

• If the temperature in the drum is higher than

113 ℉ (45 ℃), a short warning chime sounds and

this function is not allowed for safety.

• This function is disabled during the Tub Clean

cycle.

• To preserve wash performance, wash time may

be extended depending on when garments are

added to a cycle.

• Be careful when opening the door as wet

laundry may drip or fall out.

Extra Rinse

This option adds an extra rinse to the selected

cycle. Use this option to help ensure the removal

of detergent or bleach residue from fabrics.

• Press the Extra Rinse button to add additional

rinses to the cycle.

Using Spin Only

Use this option to spin hand washed clothes that

may not have been washed in the machine.

1 Prepare the clothes and load the drum.

2 Press the Power button.

• Do not select a washing cycle and do not

add a detergent.

3 Press and hold the Extra Rinse button for 3

seconds to activate/deactivate this function.

4 Press the Start/Pause button.

Cold Wash

Press the Cold Wash button to save energy by

using cooler water. It will increase the wash and

rinse times to maintain wash performance.

• Wash time will increase up to several minutes

with this option.

• For best wash results, only wash small loads (less

than 8 lb) with this option.

Remote Start

Use a smartphone to control your washer

remotely.

• For more information, see SMART FUNCTIONS

in this manual.

Signal

The washer plays a melody when the wash cycle is

finished. The buttons make a sound each time a

button is pressed. Use this button to turn the

melody and button tones on or off.

• To turn the function on/off, press the Signal

button.

Drum Light

The drum is equipped with a white LED light that

illuminates when the washer is turned on. This

light automatically turns off when the door is

closed and the cycle starts.

• Press and hold the Signal button for 3 seconds

during the cycle to turn on the drum light.

• The drum light will turn off automatically after 4

minutes.

32 SMART FUNCTIONS

SMART FUNCTIONS

Using LG ThinQ Application

The LG ThinQ application allows you to

communicate with the appliance using a

smartphone.

LG ThinQ Application Features

The app is compatible with products that contain

the wireless LAN module.

• Remote Start

- Control the appliance remotely from the LG

ThinQ application.

• Downloaded

- Download new and specialized cycles that are

not included in the standard cycles on the

appliance.

• Tub Clean Coach

- Find out how many cycles remain before it is

time to run the Tub Clean cycle.

• Energy Monitoring

- Keep track of the washer's power consumption

and how it is affected by your selected wash

cycles and options.

• Smart Diagnosis

- This function provides useful information for

diagnosing and solving issues with the

appliance based on the pattern of use.

• Push Alerts

- When the cycle is complete or the appliance

has problems, you will receive a push

message.

• Settings

- Set various options on the appliance and in the

application.

NOTE

• If you change your wireless router, Internet

service provider, or password, delete the

connected appliance from the LG ThinQ

application and connect it again.

• This information is current at the time of

publication. The application is subject to change

for product improvement purposes without

notice to users.

Before Using LG ThinQ Application

1 Check the distance between the appliance

and the wireless router (Wi-Fi network).

• If the appliance is too far from the router,

the signal strength becomes weak. It may

take a long time to connect or installation

may fail.

2 Turn off the Mobile data or Cellular Data on

your smartphone.

3 Connect your smartphone to the wireless

router.

NOTE

• To verify the Wi-Fi connection, check that the f

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks

only. To check your network frequency, contact

your Internet service provider or refer to your

wireless router manual.

• LG ThinQ is not responsible for any network

connection problems or any faults, malfunctions,

or errors caused by network connection.

• If the appliance is having trouble connecting to

the Wi-Fi network, it may be too far from the

router. Purchase a Wi-Fi repeater (range

extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may be

interrupted because of the home network

environment.

• The network connection may not work properly

depending on the Internet service provider.

• The surrounding wireless environment can

make the wireless network service run slowly.

• If the appliance cannot be registered due to

problems with the wireless signal transmission,

33SMART FUNCTIONS

ENGLISH

unplug the appliance and wait about a minute

before trying again.

• If the firewall on your wireless router is enabled,

disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a

combination of English letters and numbers. (Do

not use special characters.)

• Smartphone user interface (UI) may vary

depending on the mobile operating system (OS)

and the manufacturer.

• If the security protocol of the router is set to

WEP, network setup may fail. Change the

security protocol (WPA2 is recommended) and

connect the product again.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the

Google Play Store or Apple App Store on a

smartphone. Follow instructions to download and

install the application.

Using the Appliance Remotely

Remote Start

Use a smartphone to control your appliance

remotely. You can also monitor your cycle

operation so you know how much time is left in the

cycle.

Using Remote Start

1 Put the laundry in the drum and add

detergent to the detergent dispenser drawer.

• If desired, add bleach or fabric softener to

the appropriate areas of the dispenser.

2 Press the Power button.

3 Press and hold the Cold Wash button for 3

seconds to enable the remote control

function.

4 Start a cycle from the LG ThinQ application on

your smartphone.

NOTE

• Once this function is enabled, you can only start

a cycle from the LG ThinQ smartphone

application. If the cycle is not started, the

appliance will wait to start the cycle until it is

turned off remotely from the application or this

function is disabled.

• If the door has been opened, you cannot start a

cycle remotely.

Disabling Remote Start Manually

When the function is activated, press and hold the

Cold Wash button for 3 seconds.

Download Cycle

You can download new and specialized cycles that

are not included in the standard cycles on the

appliance.

Appliances that have been successfully connected

can download a variety of specialty cycles specific

to the appliance.

Once cycle download is completed in the

appliance, the product keeps the downloaded

cycle until a new cycle is downloaded.

NOTE

• Only one downloaded cycle can be stored on the

appliance at a time.

Wireless LAN Module Specifications

FCC Notice

The following notice covers the transmitter

module contained in this product.

This equipment has been tested and found to

comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection

against harmful interference in a residential

installation. This equipment generates, uses, and

can radiate radio frequency energy and, if not

installed and used in accordance with the

instructions, may cause harmful interference to

radio communications. However, there is no

guarantee that interference will not occur in a

particular installation. If this equipment does

cause harmful interference to radio or television

reception, which can be determined by turning the

equipment off and on, the user is encouraged to

try to correct the interference by one or more of

the following measures:

Frequency

Range

2412 - 2462 MHz

Output Power

(Max)

< 30 dBm

34 SMART FUNCTIONS

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment

and the receiver.

• Connect the equipment to an outlet on a circuit

different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV

technician for help.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference

and

(2) This device must accept any interference

received, including interference that may cause

undesired operation.

Any changes or modifications in construction of

this device which are not expressly approved by

the party responsible for compliance could void

the user’s authority to operate the equipment.

FCC RF Radiation Exposure

Statement

This equipment complies with FCC radiation

exposure limits set forth for an uncontrolled

environment. This transmitter must not be co-

located or operating in conjunction with any other

antenna or transmitter.

This equipment should be installed and operated

with a minimum distance of 20 cm (7.8 inches)

between the antenna and your body. Users must

follow the specific operating instructions for

satisfying RF exposure compliance.

Industry Canada Statement

This device contains licence-exempt transmitter(s)/

receiver(s) that comply with Innovation, Science

and Economic Development Canada’s licence-

exempt RSS(s). Operation is subject to the

following two conditions:

(1) This device may not cause interference.

(2) This device must accept any interference,

including interference that may cause undesired

operation of the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation

exposure limits set forth for an uncontrolled

environment.

This equipment should be installed and operated

with a minimum distance of 20 cm (7.8 inches)

between the antenna and your body.

NOTE

• THE MANUFACTURER IS NOT RESPONSIBLE FOR

ANY RADIO OR TV INTERFERENCE CAUSED BY

UNAUTHORIZED MODIFICATIONS TO THIS

EQUIPMENT. SUCH MODIFICATIONS COULD

VOID THE USER’S AUTHORITY TO OPERATE THE

EQUIPMENT.

Open Source Software Notice

Information

To obtain the source code under GPL, LGPL, MPL,

and other open source licenses that have the

obligations to disclose source code, that is

contained in this product, and to access all

referred license terms, copyright notices and other

relevant documents please visit https://

opensource.lge.com.

LG Electronics will also provide open source code

to you on CD-ROM for a charge covering the cost

of performing such distribution (such as the cost of

media, shipping, and handling) upon email

request to [email protected]. This offer is

valid for a period of three years after our last

shipment of this product. This offer is valid to

anyone in receipt of this information for a period

of three years after our last shipment of this

product.

Smart Diagnosis

Function

Use this feature to help you diagnose and solve

problems with your appliance.

NOTE

• For reasons not attributable to LGE’s negligence,

the service may not operate due to external

factors such as, but not limited to, Wi-Fi

unavailability, Wi-Fi disconnection, local app

store policy, or app unavailability.

• The feature may be subject to change without

prior notice and may have a different form

depending on where you are located.

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi

equipped appliance, it can transmit

35SMART FUNCTIONS

ENGLISH

troubleshooting data to a smartphone using the

LG ThinQ application.

• Launch the LG ThinQ application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions provided in the LG ThinQ

application.

Using Audible Diagnosis to

Diagnose Issues

Follow the instructions below to use the audible

diagnosis method.

• Launch the LG ThinQ application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions for audible diagnosis provided

in the LG ThinQ application.

1 Press the Power button to turn on the

appliance.

• Do not press any other buttons.

2 Place the mouthpiece of your smartphone

close to the Power button.

3 Press and hold the Temp. button for 3

seconds or until the audible tones start. Hold

the smartphone mouthpiece to the Power

button until the data transfer is complete.

• Keep the smartphone in place until the data

transfer has finished. Time remaining for

data transfer is displayed.

4 After the data transfer is complete, the

diagnosis will be displayed in the application.

NOTE

• For best results, do not move the smartphone

while the tones are being transmitted.

Max.

10 mm

36 MAINTENANCE

MAINTENANCE

WARNING

• To reduce the risk of fire, electric shock, or injury

to persons, read this entire owner’s manual,

including the SAFETY INSTRUCTIONS, before

operating this appliance.

• Unplug the appliance before cleaning to avoid

the risk of electric shock. Failure to follow this

warning can cause serious injury, fire, electric

shock, or death.

• Do not use volatile substances (benzene, paint

thinner, alcohol, acetone, etc.), abrasive

cleaners, or detergents with strong chemical

components when cleaning the appliance. Doing

so may cause discoloration or damage to the

appliance, or may cause a fire.

• Certain internal parts are intentionally not

grounded and may present a risk of electric

shock only during servicing. Service personnel -

Do not contact the following parts while the

appliance is energized: pump, valve, motor,

control board.

Regular Cleaning

Care after Wash

After the cycle is finished, wipe the door and the

inside of the door seal to remove any moisture.

• Wipe the body of the washer with a dry cloth to

remove any moisture.

• Leave the door open to dry the drum interior.

WARNING

• Make sure children and pets do not climb into

the drum. Engage the Control Lock feature if

needed to prevent children from accidentally

starting a wash cycle.

Cleaning the Exterior

Proper care of your washer can extend its life.

Door:

Wash with a damp cloth on the outside and inside

and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

• Wipe with a damp cloth.

• Do not touch the surface or the display with

sharp objects.

Periodic Maintenance

• Use a towel or soft cloth to wipe around the

washer door opening and door glass.

• Always remove items from the washer as soon

as the cycle is complete. Leaving damp items in

the washer can cause wrinkling, color transfer,

and odor.

Cleaning the Drum

Over time, residue may build up in the drum,

leading to mildew or a musty odor. Run the Tub

Clean cycle monthly to remove residue and

prevent odor.

NOTE

• Make sure to run the Tub Clean cycle only when

the drum is empty. Never load laundry while

using this cycle. The laundry may be damaged or

contaminated with cleaning products.

• Run the cycle more often under heavy use

conditions or if odor is already present.

• If mildew or musty smell already exists, run this

cycle once a week for three consecutive weeks.

1 Remove any clothing from the drum.

2 Add cleaning agents.

• For other drum cleaning products, follow

the cleaner manufacturer’s instructions and

recommendations.

Cleaner Instructions

Drum cleaner Add to main detergent

compartment of detergent

dispenser

Lime scale

remover

Liquid chlorine

bleach

Add to bleach compartment

of detergent dispenser.

Powdered cleaner Pull out liquid detergent cup

before adding to main

detergent compartment

Cleaning tablets Place directly into the washer

drum.

37MAINTENANCE

ENGLISH

• Do not exceed the maximum fill line when

adding bleach or powdered cleaners.

Powdered cleaners may remain in the drum

after cleaning.

3 Close the door and press the Power button.

4 Select the Tub Clean cycle and press the

Start/Pause button to begin the cycle.

5 After the cycle ends, open the door and allow

the drum interior to dry completely.

WARNING

• Make sure children and pets do not climb into

the drum. Engage the Control Lock feature if

needed to prevent children from accidentally

starting a wash cycle.

NOTE

• If you use a descaler or drum cleaner during the

Tub Clean cycle, use the Rinse+Spin option to

rinse the washer drum before running your next

wash cycle.

Automatic Alert for Tub Clean

When the power is on and the tcL message blinks

on the display, it means the washer drum needs

cleaning. Use the Tub Clean cycle to clean the

washer drum. The frequency of the automatic

alert’s appearance depends on how often the

washer is used. However, the message will

generally appear every one to two months.

Removing Mineral Buildup

In areas with hard water, mineral scale can form

on internal components of the washer. Periodically

clean the mineral buildup on the internal

components to extend the lifespan of the washer.

Use of a water softener is recommended in areas

with hard water.

• Use a descaler to remove visible mineral buildup

on the washer drum.

• After descaling, always run the Tub Clean cycle

before washing clothing.

• Mineral scale and other spots may be removed

from the stainless steel drum using a soft cloth

soaked in stainless steel cleaner.

• Do not use steel wool or abrasive cleaners.

Leaving the Door Open

After you finish using the washer, leave the door

open overnight to allow air to circulate and dry the

drum. This helps prevent odors.

Cleaning the Dispenser Drawer

Leaving detergent in the detergent dispenser

drawer for an extended period of time or using the

washer for a long period of time may cause the

build-up of residue in the detergent dispenser

drawer. Remove and clean the detergent

dispenser drawer once or twice a month.

WARNING

• Do not spray water inside the washer. Doing so

may cause fire or electric shock.

1 Turn off the washer, and unplug the power

cord.

2 Pull the drawer straight out until it stops.

3 Press down hard on the disengage button a

and pull the drawer completely out.

4 Remove the inserts from the drawer.

5 Clean the inserts and drawer with warm

water.

• Use a soft cloth or brush to clean and to

remove any residue.

• Do not use soap when cleaning the drawer

and inserts.

6 Wipe off any moisture with a dry towel or

cloth after cleaning.

7 To clean the drawer opening, use a small,

non-metal brush to clean the recess. Remove

all residue from the upper and lower parts of

the recess.

38 MAINTENANCE

8 Replace the drawer.

Cleaning the Door Seal

Clean the door seal once a month to prevent

build-up of dirt.

CAUTION

• Cleaning the door seal with undiluted bleach

may cause malfunction of the door seal and

washer parts. You must add water to the bleach

before using it.

1 Wear rubber gloves and protective goggles.

2 Dilute 3/4 cup (177 mL) of liquid chlorine

bleach in 1 gallon (3.8 L) of water.

3 Wipe around the door seal.

• Soak a sponge or a soft cloth in this diluted

solution and wipe all around the door seal.

4 Wipe up any moisture with a dry towel or

cloth after cleaning.

5 Leave the door open to allow the door seal to

dry completely.

Cleaning the Water Inlet Filters

If the washer does not fill properly, an error

message will appear on the display. The inlet valve

filter screens could be clogged by hard water scale,

sediment in the water supply, or other debris.

WARNING

• The inlet screens protect the delicate parts of the

inlet valve from being damaged by particles that

could enter the valves with the water supply.

Operating the washer with these filters removed

could cause a valve to open continuously,

resulting in flooding and/or property damage.

CAUTION

• Do not use the washer without the inlet filters.

Doing so will cause leaks and malfunction.

• If you use the washer in an area with hard water,

the inlet filter may clog due to lime buildup and

require more frequent cleaning.

1 Turn off the washer, and unplug the power

cord.

2 Turn off hot and cold water faucets.

3 Unscrew the hot and cold water hoses from

the back of the washer.

4 Remove the filters from the water valves

carefully.

• Use pliers to pull out the filters from the

water valves.

5 Remove foreign objects and soak the filters in

white vinegar or a lime scale remover.

• If using a lime scale remover, follow the

manufacturer’s instructions. Be careful not

to damage the filters while cleaning them.

6 Rinse filters thoroughly and press them back

into place.

7 Flush then reattach the water hoses.

• Before reattaching the water inlet hoses,

flush them by running several gallons of

water through them into a bucket or drain,

preferably with the faucets wide open for

maximum flow.

NOTE

•An IE error message may blink on the display

when the water pressure is low or an inlet filter

is clogged with dirt. Clean the inlet filter.

39MAINTENANCE

ENGLISH

Cleaning the Drain Pump Filter

The washer fails to drain if the drain pump filter is

clogged. Periodically clean the drain filter to

prevent clogging with foreign objects.

WARNING

• Opening the drain filter will result in water

overflowing if there is water in the drum. Use a

bucket if the drum is not completely drained

before you open the drain filter.

• Using the washer without the drain filter or with

an incorrectly assembled drain filter may cause

leaks or malfunction of the washer.

1 Turn off the washer, and unplug the power

cord.

2 Open the drain pump filter cover.

3 Drain any remaining water.

• Unclip the drain hose and remove the plug

from the drain hose to drain the remaining

water.

4 Remove the pump filter.

• Twist the pump filter counterclockwise to

remove.

5 Clean the pump filter and opening.

6 Reassemble the plug onto the drain hose and

reclip the drain hose.

7 Insert the drain pump filter and twist it

clockwise.

8 Close the drain pump filter cover.

NOTE

•An OE message blinks on the display when the

drain pump filter is clogged with dirt. Clean the

drain pump filter.

40 MAINTENANCE

Care in Cold Climates

Storing the Washer

If the washer will not be used for an extended

period of time and is in an area that could be

exposed to freezing temperatures, follow these

steps to protect the washer from damage.

NOTE

• Make sure the drum is empty before following

these steps.

1 Turn off the washer, and unplug the power

cord.

2 Turn off the water faucets.

3 Disconnect the water inlet hoses. Drain any

water from the hoses.

4 Plug the power cord into a properly grounded

electrical outlet.

5 Add 1 gallon of nontoxic recreational vehicle

(RV) antifreeze to the empty drum and close

the door.

• Never use automotive antifreeze.

6 Turn on the washer and press the Spin

button.

7 Press the Start/Pause button to start the

drain pump for 1 minute.

• This will expel some of the antifreeze,

leaving enough to protect the washer from

damage.

8 Turn off the washer and unplug the power

cord.

9 Dry the drum interior with a soft cloth, and

close the door.

10 Store the washer in an upright position.

11 Remove the inserts from the dispenser. Drain

any water in the compartments and let them

dry.

12 To remove the antifreeze from the washer

after storage, run the Rinse+Spin cycle using

detergent.

• Do not add laundry to this cycle.

When the Water Inlet Hoses are

Frozen

1 Turn off the washer, and unplug the power

cord.

2 Turn off the faucets connected to the water

inlet hoses.

3 Pour hot water on the frozen faucets to thaw

the water inlet hoses and remove the water

inlet hoses.

4 Immerse the water inlet hoses in hot water to

thaw them.

5 Reconnect the water inlet hoses to the water

inlets of the washer and to the faucets.

•See Connecting the Water Inlet Hoses for

details.

6 Turn on the faucets.

7 Press the Power button to turn on the

washer.

8 Press the Spin button to operate spin only

cycle for draining and spinning.

9 Press the Start/Pause button.

41MAINTENANCE

ENGLISH

When the Drain Hose is Frozen

1 Pour hot water in the washer drum and close

the door.

2 Wait for 1 - 2 hours.

3 Press the Power button.

4 Press the Spin button to operate spin only

cycle for draining and spinning.

5 Press the Start/Pause button to make sure

the water drains.

42 TROUBLESHOOTING

TROUBLESHOOTING

Before Calling for Service

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an

early stage. If the washer does not function properly or does not function at all, check the following before

you call for service.

FAQs

Error Messages

Q: Why does my washer make loud banging noises while it is filling with water?

A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts

off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called

water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on

arrestors can be purchased through your local hardware or home improvement store.

Q: Why is there so little water in my washer? How can it clean the clothes?

A: HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum

amount of water and energy. Because the water volume is low, the small amount of detergent used is

more concentrated in the water, resulting in excellent cleaning performance.

Q: When I press a button, why does my washer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn it off, turn on the washer, then press and hold the

button that has Control Lock on or under it for 3 seconds.

Q: Where should I pour the powdered laundry products when doing my laundry?

A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing

the liquid detergent insert. Powdered laundry agents or powdered color safe bleach should be put

directly into the drum. These products can be put in the empty drum before loading or on top of the

laundry after loading the washer.

Problem Possible Cause & Solution

INLET ERROR

Water supply faucets are not fully open.

• Make sure that the water faucets are fully open.

Water inlet hoses are kinked, pinched, or crushed.

• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.

Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

• Clean the inlet filters. See MAINTENANCE.

Water supply pressure to faucet or house is too low.

• Check another faucet in the house to make sure that household water pressure is

adequate and flow is not restricted.

• Disconnect the water inlet hoses from the washer and run a few gallons of water through

the hoses to flush out any dirt.

• If flow is too low, contact a plumber to have the water supply lines repaired.

Water supply connected with leak-limiting hoses.

• The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip

falsely and prevent the washer from filling.

43TROUBLESHOOTING

ENGLISH

UNBALANCE ERROR

The load is too small.

• Add additional items to allow the washer to balance the load.

Heavy articles are mixed with lighter items.

• Always try to wash articles of somewhat similar weight to allow the washer to evenly

distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled, preventing the automatic

rebalancing from working properly.

dE, dE1, dEz, dE4

DOOR OPEN ERROR

The door is not secured.

• Close and secure the door. If the message keeps appearing, unplug the power cord and

call for service.

WATER OUTLET

ERROR

Drain hose is kinked, pinched, or clogged.

• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under

the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the

washer.

• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

TEMPERATURE

SENSOR ERROR

Control error.

• Unplug the washer and wait 60 minutes. Reconnect power and try again.

• If the error code is still displayed, call for service

OVERFLOW ERROR

Water level is too high due to a faulty water valve.

• Close the water faucets, unplug the washer, and call for service.

PRESSURE SENSOR

ERROR

The water level sensor is not working correctly.

• Close the water faucets, unplug the washer, and call for service.

MOTOR LOCKED

ERROR

A motor error has occurred.

• Allow the washer to stand for 30 minutes and then restart the cycle.

• If the error code is still displayed, call for service.

svd

OVERSUDSING

DETECTION

Oversudsing of detergent

• Do not add more than the manufacturer’s recommended amount of detergent.

• To remove suds, turn the washer off then back on, then run the Rinse+Spin cycle.

• If too many suds are detected during spinning, the washer stops to help prevent leaking.

POWER FAILURE

Power failure or inadequate electrical service may have occurred during operation.

• Press the Start/Pause button to restart the cycle.

FROZEN ERROR

Inlet hose, drain hose or drain pump is frozen.

•See Care in Cold Climates.

CONTROL LOCK

FUNCTION

The Control Lock function is on to prevent anyone from changing cycles or operating

the washer.

• Turn off the Control Lock function in the control panel. See Control Lock under Options

and Extra Functions.

tcL

TUB CLEAN ALARM

It is time to run the Tub Clean cycle.

• This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run

to clean the washer drum.

Problem Possible Cause & Solution

44 TROUBLESHOOTING

Noises

VIBRATION SENSOR

ERROR

Vibration sensor malfunctions.

• Call for service.

Problem Possible Cause & Solution

Clicking Door lock sounds when the door locks or unlocks.

• Normal operation

Spraying or hissing Water spraying or circulating during the cycle

• Normal operation

Humming or

Gurgling

Drain pump is pumping water from the washer at times during a cycle.

• Normal operation

Water sloshing A liquid in the balance ring around the pulsator helps the basket spin smoothly.

• Normal operation

Water being added

after the washer has

already begun to

operate

The washer adapts to the load size and type to add more water to the cycle as needed.

• Normal operation

The wash load may be unbalanced. If the washer senses that the load is unbalanced, it

will stop and refill to redistribute the load.

• Normal operation

The washer may be diluting laundry additives to add to the wash load.

• Normal operation

Rattling and

clanking noise

Foreign objects, such as keys, coins, or safety pins may be in drum or pump.

• Stop the washer, check the drum and the drain filter for foreign objects.

• If noise continues after the washer is restarted, call for service.

Thumping sound Heavy wash loads may produce a thumping sound.

• This is normal, but if the sound continues, the washer is probably out of balance. Stop and

redistribute wash load.

Wash load may be out of balance.

• Pause the cycle and redistribute the load after the door unlocks.

Vibrating noise Packaging materials were not removed.

•See Unpacking and Removing Shipping Material in INSTALLATION.

Wash load may be unevenly distributed in the drum.

• Pause the cycle and redistribute the load after the door unlocks.

Not all leveling feet are resting firmly and evenly on the floor.

•See Leveling the Washer in INSTALLATION.

Floor is not rigid enough.

• Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.

Squeaking noise Packaging materials were not removed.

•See Unpacking and Removing shipping Material in INSTALLATION.

Problem Possible Cause & Solution

45TROUBLESHOOTING

ENGLISH

Operation

Banging noise when

the washer is filling

with water. (Water

hammer)

Plumbing in the home moves or flexes when the water valves in the washer shut off.

• Water hammer is not caused by a defect in the washer. Install water hammer arrestors

(purchased separately at hardware or home improvement store) between the fill hose and

the washer for best results.

Household water supply pressure is very high.

• Adjust household water supply regulator to a lower pressure or contact a plumber.

Problem Possible Cause & Solution

Water Leaking Hoses are not connected correctly.

• Check hoses and connectors for leaks, cracks, and splits.

• Check and tighten hose connections.

House drain pipes are clogged.

• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe

during drain. If water is seen coming out of the drain, check for proper drain hose

installation and check for restrictions in the drain.

• Contact a plumber to repair drain pipe.

Drain hose has come out of the drain connector or is not inserted far enough.

• Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.

• For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange.

For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.

Oversudsing of detergent

• Oversudsing may create leaks, and may be caused by the type and amount of detergent

used. HE (High-Efficiency) detergent is the only detergent recommended. The normal

amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the

detergent manufacturer.

• Always reduce the amount of detergent if the load is small or lightly soiled, or if the water

is very soft.

• Never use more than the maximum amount recommended by the detergent

manufacturer.

Excessive sudsing Too much detergent or incorrect detergent

• HE detergents are formulated specifically for HE (High-Efficiency) washers and contain

suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.

• For detergent quantities refer to About Detergent Use in OPERATION. If sudsing or

detergent residue continues to be an issue, add an extra rinse.

Washer will not turn

on.

Power cord is not properly plugged in.

• Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz

outlet.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified election.

Wash cycle time is

longer than usual.

The washer automatically adjusts the wash time for the amount of laundry, water

pressure and other operating conditions.

• This is normal. The washer adjusts cycle time automatically to provide optimal results for

the selected cycle. The time remaining shown in the display is only an estimate. Actual time

may vary.

Problem Possible Cause & Solution

46 TROUBLESHOOTING

Incomplete or no

dispensing of

detergent

Detergent compartments clogged from incorrect filling.

• Make sure that detergent and additives are put into the correct dispenser compartments.

• For all detergent types, always make sure that the dispenser drawer is fully closed before

the start of the cycle.

Too much detergent used.

• Make sure that the suggested amount of detergent is used according to the

manufacturer’s recommendations. You may also dilute the detergent with water to the

maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency)

detergent.

NOTE

• Always use as little detergent as possible. HE (High-Efficiency) washers need very little

detergent to achieve optimum results. Using too much detergent will cause poor wash and

rinse performance and may contribute to odors in the washer.

Insufficient water supply

• Make sure that both hot and cold water faucets are turned on all the way.

Normal residue

• It is normal for a small amount of detergent to remain in the dispenser. If this residue

builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning

instructions.

Washer will not

operate.

Control panel has powered off due to inactivity.

• This is normal. Press the Power button to turn on the washer.

Washer is unplugged.

• Make sure that the power cord is plugged securely into an electrical outlet.

Water supply is turned off.

• Turn both hot and cold faucets fully on.

Controls are not set properly.

• Make sure that the cycle was set correctly, close the door and press the Start/Pause

button to start the wash cycle.

Door is open.

• Close the door and make sure that nothing is caught under the door preventing it from

closing completely.

Circuit breaker/fuse is tripped/blown.

• Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be

on a dedicated branch circuit.

Start/Pause button was not pressed after the cycle was set.

• Press the Power button then reselect the desired cycle and press the Start/Pause button.

If the Start/Pause button is not pressed within a certain time, the washer will be turned

off. (The time varies by model, from 4 to 60 minutes.).

Extremely low water pressure.

• Check another faucet in the house to make sure that household water pressure is

adequate.

Washer is too cold.

• If the washer has been exposed to temperatures below freezing for an extended period of

time, allow it to warm up before pressing the Power button. Otherwise, the display will not

come on.

Problem Possible Cause & Solution

47TROUBLESHOOTING

ENGLISH

Performance

Washer is not filling

properly.

Filter is clogged.

• Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water

Inlet Filters in MAINTENANCE.

Inlet hoses may be kinked.

• Check that inlet hoses are not kinked or clogged.

Energy efficiency

• This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer

may be different than for conventional washer.

Insufficient water supply

• Make sure that both hot and cold water faucets are turned on all the way.

Washer door is open.

• Close the door and make sure that nothing is caught under the door preventing it from

closing completely.

Water level is too low.

• The water will not normally cover the clothes. The fill level is optimized for the wash

motion to achieve the best wash performance.

Water in the washer

does not drain or

drains slowly.

Drain hose is kinked, pinched, or clogged.

• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under

the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the

washer.

• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

Bleach does not

dispense.

Bleach dispenser cover is not properly installed (on some models).

• Make sure that the bleach cover is properly installed and snapped into place before the

beginning of the cycle.

Bleach dispenser is dirty or clogged.

• Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign

debris that are collected inside the dispenser may prevent proper dispensing of the

bleach.

Premature

dispensing of bleach

Bleach dispenser filled for future load.

• You cannot store bleach in the dispenser for future use. The bleach will be dispensed every

load.

Overfilling the bleach dispenser

• Overfilling the bleach dispenser will cause the bleach to dispense immediately, which will

damage the laundry or the washer. Always measure bleach, but never fill above the max

line on the dispenser. A half cup of bleach is sufficient for most loads. Never use more than

1 cup of bleach.

Problem Possible Cause & Solution

Wrinkling Washer is not unloaded promptly.

• Always remove items from the washer as soon as the cycle is complete.

Washer is overloaded.

• The washer can be fully loaded, but the drum should not be tightly packed with items. The

door of the washer should close easily.

Problem Possible Cause & Solution

48 TROUBLESHOOTING

Odor

Wrinkling Hot and cold water inlet hoses are reversed.

• Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.

Staining Bleach or softener dispensed too soon.

• Dispenser compartment was overfilled or closed too quickly, causing the bleach or

softener to dispense immediately. Always measure bleach, and never use more than 1 cup.

Bleach or softener was added directly to the wash load in the drum.

• Always use the dispensers to ensure that laundry products are properly dispensed at the

right time in the cycle.

Washer was not unloaded promptly.

• Always remove items from the washer as soon as possible after the cycle is completed.

Clothes were not properly sorted.

• Always wash dark colors separately from light colors and whites to prevent discoloration.

• Never wash heavily soiled items with lightly soiled items.

Poor stain removal Proper options are not selected.

• Heavier soils and tougher stains may require extra cleaning power. Select the Heavy Soil

feature to boost the cleaning power of the selected cycle.

Previously set stains.

• Articles that have previously been washed may have stains that have been set. These

stains may be difficult to remove and may require hand washing or pre-treating to aid in

stain removal.

Musty or mildewy

odor in the washer

Incorrect or too much detergent has been used.

• Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s

instructions.

Inside of the drum was not cleaned properly.

• Run the Tub Clean cycle regularly.

Problem Possible Cause & Solution

Odor Some odor is caused by the rubber attached to the washing machine.

• This odor is normal for new rubber and will disappear after the machine has been run a

few times.

If the rubber door gasket and door seal area are not cleaned regularly, odors can occur

from mold or foreign substances.

• Be sure to clean the gasket and door seal regularly and check under the door seal for small

items when unloading the washer.

Odors can occur if foreign substances are left in the drainage pump filter.

• Be sure to clean the drainage pump filter regularly.

Odors can occur if the drainage hose is not properly installed, causing siphoning (water

flowing back inside the washing machine).

• When installing the drainage hose, be sure that it doesn’t become kinked or blocked.

Using the dry function, odors can occur from lint and other laundry matter sticking to

the heater. (Dryer model only)

• This is not a malfunction.

Odor A particular odor can occur from drying wet clothes with hot air. (Dryer model only)

• The odor will disappear after a short while.

Problem Possible Cause & Solution

49TROUBLESHOOTING

ENGLISH

Wi-Fi

Problem Possible Cause & Solution

Trouble connecting

appliance and

smartphone to Wi-Fi

network

The password for the Wi-Fi network was entered incorrectly.

• Delete your home Wi-Fi network and begin the connection process again.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data on your smartphone before connecting the appliance.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and

numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and

connect the appliance to the wireless router. To check the router frequency, check with

your Internet service provider or the router manufacturer.

The appliance and the router are too far apart.

• If the appliance is too far from the router, the signal may be weak and the connection may

not be configured correctly. Move the router closer to the appliance or purchase and

install a Wi-Fi repeater.

50 LIMITED WARRANTY

LIMITED WARRANTY

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT

REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION

INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND

JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING

DISPUTES” BELOW.

Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and

proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.

This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only

when purchased lawfully and used within the United States including U.S. Territories.

• Replacement Products and parts are warranted for the remaining portion of the original warranty period

or ninety (90) days, whichever is greater.

• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory

remanufactured.

• Replaced Product or part(s) will be the property of LG.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this limited warranty. In the event of no proof of purchase, warranty start date

will be ninety (90) days from the manufacture date.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN

DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES

SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,

CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST

GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF

REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER

BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE

PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE

EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU

SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install, or; educate how to operate the Product;, ii) correct wiring;, or

iii) correct unauthorized repairs or installations of the Product.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate

electrical service.

WARRANTY PERIOD

Washer

Direct Drive Motor (Stator or

Rotor)

Stainless Steel Drum

Parts (internal/ functional parts

only) and Labor: One (1) year from

the date of original retail purchase

Parts Only: Ten (10) years from the

date of original retail purchase

You are responsible for any

applicable labor cost.

Parts Only: Three (3) years from

the date of original retail purchase

You are responsible for any

applicable labor cost.

51LIMITED WARRANTY

ENGLISH

• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted

drain lines, inadequate or interrupted water supply, or inadequate supply of air.

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere, in an

unsuitable environment, or otherwise contrary to the Product owner’s manual.

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods,

pandemics, acts of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or

maintenance, or service not approved by LG. Improper repair includes use of parts not authorized or

specified by LG. Improper installation or maintenance includes installation or maintenance contrary to

the Product’s owner’s manual.

• Damage or failure of the Product caused by unauthorized modification or alteration, any other property

damage or failure resulting from any water leakage where the Product is not properly installed in

accordance with the Product’s owner’s manual.

• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.

• Damage or failure of the Product caused by use of parts, accessories, components, consumable cleaning

products, any other products, or service that are not authorized by LG.

• Replacement of light bulbs, filters, fuses, or any other consumable parts.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including

scratches, dents, chips, and/or other damage to the finish of your Product, unless such damage is

reported within one (1) week of delivery.

• Damage or missing items to any display, open box, refurbished, or discounted Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined

at the discretion of LG.

• Increases in utility costs and additional utility expenses in any way associated with the Product.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use, including, without limitation,

commercial or industrial use or, use in offices, and recreational facilities or vehicles, or as otherwise

outlined in the Product owner’s manual.

• Costs associated with removal and/or reinstallation of your Product.

• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed

in accordance with the Product owner’s manual.

The cost of repair or replacement under the above excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics, P.O. Box 240007, Huntsville, AL 35813 ATTN: Customer Service

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED

WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND

NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH

WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its

parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,

predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include

any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,

regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

relating in any way to the sale, condition or performance of the product or this Limited Warranty.

52 LIMITED WARRANTY

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify

LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG

Electronics, USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.

You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The

notice must provide your name, address, and telephone number; identify the product that is the subject of

the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to

resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during

the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us

only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute

between you and LG shall not be combined or consolidated with a dispute involving any other person’s or

entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you

and LG shall not under any circumstances proceed as part of a class or representative action. Instead of

arbitration, either party may bring an individual action in small claims court, but that small claims court

action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be administered by the American Arbitration Association

(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that

are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the

procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a

copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner

described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,

USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a

conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will

govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on

the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,

except that issues relating to the scope and enforceability of the arbitration provision and to the

arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this

provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any

disputes between us except to the extent that such law is preempted by or inconsistent with applicable

federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand

for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000

in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as

otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any

arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the

arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering

factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the

foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator

can award them to the same extent that a court would. If the arbitrator finds either the substance of your

claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by

the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will

be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously

disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise

provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails

in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration

conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic

hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the

right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a

location within the federal judicial district in which you reside unless we both agree to another location or

we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can

require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no

later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by

either: (i) sending an e-mail to opto[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-

53LIMITED WARRANTY

ENGLISH

800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;

(b) the date on which the product was purchased; (c) the product model name or model number; and (d)

the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://

www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial

Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail

or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any

way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and

do not opt out, then you accept all terms and conditions of the arbitration provision described above.

CANADA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT

REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,

UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER

JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS

ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”

BELOW.

Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and

proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its

option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This

limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product

distributed, purchased from an authorized retailer and used within Canada, as determined at the sole

discretion of LGECI.

• Replacement products and parts are warranted for the remaining portion of the original warranty period

or ninety (90) days, whichever is greater.

• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory

remanufactured, all at the sole discretion of LGECI.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this Limited Warranty.

LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS

EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES

AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT

LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT

AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR

LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR

CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER

NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE

LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR

EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will

begin sixty (60) days from the date of manufacture)

Washer Stainless Steel Drum

Direct Drive Motor (Motor or

Rotor)

One (1) year from the date of

original retail purchase

Three (3) years from the date of

original retail purchase

Ten (10) years from the date of

original retail purchase

Parts and Labor (internal/

functional parts only)

Parts only (Consumer will be

charged for labor)

Part only (Consumer will be

charged for labor)

54 LIMITED WARRANTY

OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING

DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR

OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT

EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from

province to province depending on applicable provincial laws. Any term of this Limited Warranty that

negates or varies any implied condition or warranty under provincial law is severable where it conflicts

with such provincial law without affecting the remainder of this warranty’s terms.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or

plumbing; or iii) correct unauthorized repairs or installations of the Product;

• Damage or failure of the Product to perform during power failures and interrupted or inadequate

electrical service;

• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,

inadequate or interrupted water supply or inadequate supply of air;

• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the

instructions outlined in the Product’s owner’s manual;

• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts

of God, or any other causes beyond the control of LGECI or the manufacturer;

• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the

Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper

installation or maintenance includes installation or maintenance contrary to the Product’s owner’s

manual;

• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other

than the intended household purpose/use of the Product, or damage or failure resulting from any water

leakage due to improper installation of the Product;

• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;

• Damage or failure caused by use that is other than normal household use, including, without limitation,

commercial or industrial use, including use in commercial offices or recreational facilities, or as

otherwise outlined in the Product’s owner’s manual;

• Damage or failure caused by the use of any accessories, components or cleaning products, including,

without limitation, that are not approved/authorized by LGECI;

• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other

damage to the finish of the Product, unless such damage results from defects in materials or

workmanship and is reported to LGECI within one (1) week of delivery of the Products;

• Damage or missing items to any display, open box, refurbished or discounted Product;

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;

• Products with original serial numbers that have been removed, altered or cannot be readily determined

at the discretion of LGECI;

• Increases in utility costs and additional utility expenses in any way associated with the Product;

• Replacement of light bulbs, filters, fuses or any other consumable parts;

• Costs associated with removal and/or reinstallation of the Product for repairs;

• Noises associated with normal operation and failure to follow instructions found in the use and care and

installation guides or operating the unit in an unsuitable environment will not be covered under this

warranty.

• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150

km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product

is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility

to bring the Product, at your sole expense, to the ASC for in-warranty repair.

55LIMITED WARRANTY

ENGLISH

All costs and expenses associated with the above excluded circumstances, listed under the heading,

This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:

Call 1-888-542-2623 and select the appropriate option from the menu, or visit our website at http://

www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING

IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH

BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED

AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING

OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its

parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,

predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include

any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,

regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify

LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal

Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG

agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must

provide your name, address, and telephone number; identify the product that is the subject of the claim;

and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the

dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding

arbitration in accordance with the procedure set out herein. You and LG both agree that, during the

arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG

will not be disclosed to the arbitrator until the arbitrator determines the dispute.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during

the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims

between you and LG only by binding arbitration on an individual basis, unless you opt out as provided

below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the

claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the

arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be

combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More

specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at

law, any dispute between you and LG shall not under any circumstances proceed as part of a class or

representative action. Instead of arbitration, either party may bring an individual action in small claims

court, but that small claims court action may not be brought on a class or representative basis except to

the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to

the claims at issue between you and LG.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and

expedited basis before a single arbitrator chosen by the parties under the provincial or territorial

commercial arbitration law and rules of the province or territory of your residence. You must also send a

copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20

Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable

provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s

award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues

relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute

are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty

and any disputes between you and LG except to the extent that such law is preempted by or inconsistent

with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,

action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the

56 LIMITED WARRANTY

courts of the province or territory of your purchase for the resolution of the claim, action, dispute or

controversy between you and LG.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand

for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in

damages, in which case the payment of these fees will be governed by the applicable arbitration rules.

Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any

arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you

prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by

considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding

the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an

arbitrator can award them to the same extent that a court would. If the arbitrator finds either the

substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose

(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the

applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously

disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as

otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if

LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration

conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic

hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim

exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-

person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location

available within the province or territory in which you reside unless you and LG both agree to another

location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)

is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent

permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited

Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived

any provision or part of this Limited Warranty.

Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can

require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no

later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by

either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-

800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;

(b) the date on which the product was purchased; (c) the product model name or model number; and (d)

the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://

www.lg.com/ca_en/support/repair-service/schedule- repair and clicking on “Find My Model & Serial

Number”).

In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this

Limited Warranty and any disputes between you and LG except to the extent that such law is preempted

by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted

for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the

exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the

claim, action, dispute or controversy between you and LG.

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail

or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any

way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and

do not opt out, then you accept all terms and conditions of the arbitration provision described above.

Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty

and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited

Warranty shall control and govern the rights and obligations of the parties and shall take precedence over

the EULA.

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LG Customer Information Center

www.lg.com

For inquiries or comments,

visit www.lg.com or call:

1-800-243-0000

U.S.A.

1-888-542-2623

CANADA

LG Electronics 1664432 LG Black Steel Front Load Laundry Pair

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