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8. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
8.1 What to do if...
Problem Possible cause Remedy
You cannot activate or op‐
erate the hob.
The hob is not connected to
an electrical supply or it is
connected incorrectly.
Check if the hob is correctly
connected to the electrical
supply.
The fuse is blown. Make sure that the fuse is the
cause of the malfunction. If the
fuse is blown again and again,
contact a qualified electrician.
You do not set the heat set‐
ting for 10 seconds.
Activate the hob again and set
the heat setting in less than 10
seconds.
You touched 2 or more sen‐
sor fields at the same time.
Touch only one sensor field.
There is water or fat stains
on the control panel.
Clean the control panel.
An acoustic signal sounds
and the hob deactivates.
An acoustic signal sounds
when the hob is deactiva‐
ted.
You put something on one or
more sensor fields.
Remove the object from the
sensor fields.
The hob deactivates. You put something on the
sensor field .
Remove the object from the
sensor field.
Residual heat indicator
does not come on.
The zone is not hot because
it operated only for a short
time or the sensor is dam‐
aged.
If the zone operated sufficient‐
ly long to be hot, speak to an
Authorised Service Centre.
Hob²Hood does not work. You covered the control pan‐
el.
Remove the object from the
control panel.
You use a very tall pot which
blocks the signal.
Use a smaller pot, change the
cooking zone or operate the
hood manually.
Automatic Heat Up does
not operate.
The zone is hot. Let the zone become suffi‐
ciently cool.
The highest heat setting is
set.
The highest heat setting has
the same power as the func‐
tion.
www.aeg.com18
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