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13CARE AND CLEANING
If you tried the above solutions and cannot repair the
problem, speak to your dealer or our Customer Care
team. Give the data from the rating plate, three digit letter
code for the ceramic glass (it is in the corner of the glass
surface) and an error message that comes on. Make sure,
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you operated the appliance correctly. If not the servicing
by a customer service technician or dealer will not be
free of charge, also during the warranty period. The
instructions about the customer service and conditions of
guarantee are in the guarantee booklet.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE AND REMEDY REMEDY
You cannot activate or operate the hob. The hob is not connected to an electrical
supply or it is connected incorrectly.
Check if the hob is correctly connected to
the electrical supply. Refer to the connection
diagram.
The fuse is blown. Make sure that the fuse is the cause of the
malfunction. If the fuse is blown again and
again, contact a qualified electrician.
You do not set the heat setting for 10
seconds.
Activate the hob again and set the heat
setting in less than 10 seconds.
You touched 2 or more sensor fields at the
same time.
Touch only one sensor field.
There is water or fat stains on the control
panel.
Clean the control panel.
An acoustic signal sounds and the hob
deactivates. An acoustic signal sounds when
the hob is deactivated.
You put something on one or more sensor
fields.
Remove the object from the sensor fields.
The hob deactivates. You put something on the sensor field. Remove the object from the sensor field.
Residual heat indicator does not come on. The zone is not hot be cause it operated
only for a short time or the sensor is
damaged.
If the zone operated sufficiently long to be
hot, speak to an Authorised Service Centre.
Automatic Heat Up does not operate. The zone is hot. Let the zone become sufficiently cool.
The highest heat setting is set. The highest heat setting has the same power
as the function.
The heat setting changes between two
levels.
Power management operates. Refer to "Daily use".
The sensor fields become hot. The cookware is too large or you put it too
near to the controls.
Put large cookware on the rear zones, if
possible.
There is no sound when you touch the panel
sensor fields.
The sounds are deactivated. Activate the sounds. Refer to "Daily use".
comes on.
Child Safety Device or Lock operates. Refer to "Daily use".
comes on.
There is no cookware on the zone. Put cookware on the zone.
The cookware is unsuitable. Use suitable cookware. Refer to "Hints and
tips".
The diameter of the bottom of the cookware
is too small for the zone.
Use cookware with correct dimensions. Refer
to "Technical data".
and appear alternately
The power is too low due to unsuitable
cookware or an empty pot.
"Use the appropriate type of cookware. Refer
to "Hints and Tips" and "Technical Data".
Do not activate any zone with an empty pot
on it."
and a number come on.
There is an error in the hob. Deactivate the hob and activate it again
after 30 seconds. If comes on again,
disconnect the hob from the electrical
supply. After 30 seconds, connect the hob
again. If the problem continues, speak to an
Authorised Service Centre.
You can hear a constant beep noise. The electrical connection is incorrect. Disconnect the hob from the electrical
supply. Ask a qualified electrician to check
the installation.
Cooktop surface has not been cleaned
correctly. Cleaning of the cooktop surface is
not covered under warranty. If a service call
is places to clean the cooktop you will be
charged for the visit.
Use a ceramic glass cleaner such as
Cerapol.
Red rings, limescale or water rings, shiny
metallic or other discoloration, scratches/
shadows, bubbles or other miscellaneous
marks or stains on ceramic glass cooktop
surface
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