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www.SCEPTRE.com
SCEPTRE U27 UHD Display User Manual
Troubleshooting
Problem
Possible solutions
THERE IS NO LED
DISPLAY or
SCREEN SAYS NO
SIGNAL
Make sure you switched to the correct source. Check both
sources to see video is on the other source. Check your
video cable. It might be corrupt. Swap out the video cable for
another one to see if the monitor will work. Check your
power plug. See if it is fully plugged in on both the monitor
and the wall.
MONITOR SAYS
nSIGNAL OUT OF
RAN*(o
If you have a CRT monitor, please connect the CRT monitor to
the computer and change the refresh rate down to 60 Hz via
your video cardms display settings menu. After the setting of
60 Hz has been change you can then use the LED on the
computer.
1. To change the setting go to display settings by right
clicking on your desktop with nothing selected.
Choose the PROPERTIES option.
2. Click on the SETTINGS tab, verify the resolution is
NOT higher than 3840 x 2160, and click on the
ADVANCED button.
3. Click on the MONITOR
tab and change the refresh
rate to 60 Hz.
4. Click on OK 2-3 times to finalize your change.
If you do NOT have a CRT monitor or itms already broken, please
make sure both the U27 LED monitor and your computer is
turned off.
1. Turn on the LED monitor and the computer.
2. While the computer is turned on, press the nF8okey
on your keyboard continuously until a selection menu
appears and select the nSafe Modeooption.
3. When youmve entered Safe Mode please uni
nstall any
video card driver and monitor driver by using either
the n$dd / Remove Programsoicon or going into
n6ystem
4. Propertiesoand manually removing anything under
nMonitorsoand nDisplay Adapterso. After removing all
the drivers, please reboot your computer and you
should be able to see windows. Please install your
monitor driver first, then your video card driver.
Please remember to make sure your refresh rate
should be at 60Hz.
I CANmT OPEN THE
OSD
You need to have a valid video signal going through the monitor
before you can turn on the OSD.
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