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13
EN
www.napoleongrills.com
N415-0522 OCT 05.18
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Pipe must be sized according to installaon
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom.
See assembly instrucons.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instrucons.
Burners burn with yellow
ame, accompanied by
the smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons. Open air
shuer slightly according to combuson air
adjustment instrucons. (This must be done
by a qualied gas installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons. (This
must be done by a qualied gas installer.)
Rear and Side burners
will not light with the
igniter, but will light with
a match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Liing ames on burner.
Replace with premium heavy duty baery.
Check that electrode wire is rmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignion switch (if equipped) are rmly
pushed onto their respecve terminals.
Close air shuer slightly - see previous
problem.
Main burner will not light
with the igniter, but will
light with a match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross
light each other.
Dirty or corroded cross light brackets. Clean or replace as required.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that ake o.
Regular cleaning will prevent this. See cleaning
instrucons.
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