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4� WHAT WE NEED YOU TO DO
We need you to assist us with your claim by:
(a) providing us with sufcient information to clearly identify the Product such as a Certicate of Compliance,
proof of purchase or other substantially similar document;
(b) providing us with a document which establishes that the Product was installed in accordance with the
Manual and all applicable Regulations (we recommend that you provide us with a clear and legible
Compliance Certicate for the Product);
(c) reading clause 6 of this Warranty to ensure that none of the Exclusions in this section apply.
5� WARRANTY CONDITIONS
(a) This warranty applies to products which are manufactured on or after the date of publication of this
warranty but before the next date of publication of this warranty. Please contact Rinnai’s Technical and
Spare Parts department for further information about the warranty booklet publication dates.
(b) All terms of this warranty are effective from date of completion of installation. The attending service
person reserves the right to verify this date by requesting a proof of purchase or a copy of the certicate
of compliance prior to the commencement of any warranty work. Where the date of completion of
installation is not known, this warranty will commence two months after the date of manufacture. The
date of manufacture is on the dataplate of the appliance�
Note: Certicates of compliance must be issued by the installer by law in all States and Territories of Australia.
(c) All Rinnai heating and cooling appliances must be installed, commissioned, serviced, repaired and
removed in accordance with the manufacturers installation instructions, current AS 3000, AS 3500 and
AS 5601, local regulations and municipal building codes by persons authorised by local regulations to
do so�
(d) All appliances must be installed, operated and maintained in accordance with Installation / Operation
Manual, and other technical or sales literature (“Manufacturer’s Instructions”).
(e) Any inspection, service, repair or replacement activities associated with warranty on Rinnai products
must be authorised by Rinnai Australia before commencement�
(f) The warranty applies only to the components supplied by Rinnai. It does not apply to components
supplied by others, such as, isolating valves, electrical switches, pipe work, electrical cables, fuses and
where applicable, ue systems supplied by others, but not limited to these.
(g) Where the appliance has not been sited in accordance with the installation instructions or installed such
that normal service access is difcult, a service charge will apply. If at the discretion of the attending
service person, access is deemed dangerous service will be refused. Any work required to gain
reasonable access to the appliance will be chargeable by the attending service person (for example,
removal of cupboards, doors, walls, trees, shrubs or the use of special equipment to move components
to oor level, but not limited to these).
(h) Where a product or a failed component is replaced under warranty, the time remaining on the original
Product warranty period will continue to apply and the replacement product or part will be subject to the
original product warranty period.
(i) Rinnai reserve the right to transfer functional components from defective appliances if they are suitable�
(j) Rinnai reserve the right to have the installed Product returned to the factory for inspection�
Rinnai 17 Split AC OM
WARRANTY
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