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7
7. Troubleshooting
The following issues can be handled by the user. If problem persists, please contact Sunpentown
Customer Service at 1-800-330-0388.
No power
Unit is not plugged in. Check outlet and circuit.
Low voltage.
Power failure power.
Odor
Odorous foods should be closely wrapped.
Check for any rotten food.
Clean the interior.
Long-term operation of
compressor
It is normal for the unit to operate for longer periods of time
during the hotter days when ambient temperature is higher.
Do not put too much food in the unit at one time.
Wait for food to cool down before placing them in the unit.
Frequent opening of refrigerator door.
Light does not illuminate
Check if refrigerator is connected to power.
Check if bulb is damaged.
The refrigerator door cannot
close properly
Too much food inside the unit and the door is blocked by food
packages.
Adjust the leveling leg.
Loud noises
Check if unit is leveled.
Noise cause by the refrigerant circulating is normal
7.1 NOTES:
•
The refrigerator may emit heat during operation, especially in summer, this is caused by
the radiation of the condenser, and it is a normal phenomenon.
• Condensation: condensation may be detected on the exterior surface and door seals of
the freezer when the ambient humidity is high. This is a normal. Simply wipe away the
condensation with a dry towel.
•
Buzz: the compressor will buzz during starting up or shutting down.
8.
TIPS FOR ENERGY SAVING
• Try not to open the door too often, especially when the weather is humid and hot. Once
you open the door, close it as soon as possible.
• Check the unit’s ventilation periodically to ensure adequate air circulation behind the
unit.
• In normal temperature conditions, please set the thermostat at the middle setting.
• Before loading the appliance with packages of fresh food, make sure they are cooled to
ambient temperature.
• Ice and frost layer increase energy consumption, so clean the appliance as soon as the
layer is 3-5 mm thick.
• Keep the rear (condenser) free of dust and impurities.
• The appliance should be located in the coolest area of the room, away from heat
producing appliance or heating ducts and out of direct sunlight.
• Overloading the appliance forces the compressor to run longer. Foods that freeze too
slowly may lose quality or spoil.
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