ActiveSmart™ Refrigerator,
Vertical Refrigerator
and Vertical Freezer
NZ AU GB IE EU AE HK SG
INSTALLATION INSTRUCTIONS
USER GUIDE
1
CONTENTS
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this user guide may
not be available in all markets and are
subject to change at any time. For current
details about model and specification
availability in your country, please go to our
website www.fisherpaykel.com or contact
your local Fisher & Paykel dealer.
Registration
Register your product with us so we can
provide you with the best service possible.
To register your product visit our website:
www.fisherpaykel.com
Model numbers 2
Introduction 3
Safety and warnings 4
Installation instructions 9
Moving or storing your appliance 15
ActiveSmart™ operating instructions 16
Temperature control 16
ActiveSmart™ special features 18
ActiveSmart™ cleaning and care instructions 21
ActiveSmart™ user warnings and sounds 25
Vertical refrigerator operating instructions 26
Vertical refrigerator special features and maintenance 27
Vertical freezer operating instructions 28
Vertical refrigerator and vertical freezer cleaning care instructions 29
Storing food in your refrigerator 31
Storing food in your freezer 33
Troubleshooting 35
Manufacturer’s Warranty 39
Customer Care 41
European Directive 2012/19/EU on Waste Electrical 43
and Electronic Equipment (WEEE)
2
MODEL NUMBERS
ACTIVESMART™ REFRIGERATOR MODELS
635mm wide RF331T, RF381T, RF411T, E415H
680mm wide RF440T
790mm wide E521T, RF521T
VERTICAL REFRIGERATOR MODELS
635mm wide E373, E450
VERTICAL FREEZER MODELS
635mm wide E308, E388
3
INTRODUCTION
Thank you for buying a Fisher & Paykel ActiveSmart™ refrigerator.
At Fisher & Paykel we are very proud of this refrigerator. This refrigerator combines size
and storage space with the latest features and functions.
Thousands of hours of food care research and refrigeration experience has been
programmed into your refrigerator to give you the best possible performance.
We hope you enjoy your new refrigerator.
ActiveSmart™ refrigerators have two handle options, shown below.
Recessed handlesDesigner handles
Note: this guide covers all models listed on previous page.
Diagrams above show examples of two of the models covered in this book.
E450 refrigerator E521T refrigerator
4
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
Read and follow the safety and warnings
outlined in this user guide before operating
this appliance.
Failure to do so can result in death, electric
shock, fire or injury to persons.
R600a
This refrigerator contains flammable
refrigerant isobutane (R600a).
Use this appliance only for the intended purpose as
described in the user guide.
IMPORTANT SAFETY INSTRUCTIONS:
WARNING!
When using this appliance always exercise basic
safety precautions including the following:
• This appliance can be used by children aged from
8years and above and persons with reduced
physical, sensory or mental capabilities or lack
of experience and knowledge if they have been
given supervision or instruction concerning use
of the appliance in a safe way and understand the
hazardsinvolved.
• Children should be supervised to ensure that they do
not play with the appliance.
• Cleaning and user maintenance shall not be made by
children without supervision.
5
SAFETY AND WARNINGS
• The manufacturer’s installation instructions for
product and cabinetry ventilation must be followed
when installing the appliance.
• To avoid hazard due to instability of the appliance,
it must be fixed in accordance with installation
instructions.
• WARNING: Keep ventilation openings, in the appliance
enclosure or the built-in structure, clear of obstruction.
• WARNING: Do not use mechanical devices or other
means to accelerate the defrosting process, other
than those recommended by the manufacturer.
• WARNING: Do not damage the refrigerant circuit.
• In case of damage to the refrigerant circuit, ventilate
the area by opening all windows. Do not operate
electrical equipment or any other equipment that
may produce arcs, sparks or flames in the area.
Contact your Fisher & Paykel trained and supported
service technician immediately to arrange for the
appliance to be repaired.
• It is hazardous for anyone other than an authorised
service person to service this appliance. In Queensland
the authorised service person must hold a gas work
licence or authorisation for hydrocarbon refrigerants
to carry our service or repairs which involve removal
of covers.
Electrical
• This appliance must be installed in accordance with
the installation instructions before use.
• To allow disconnection of the appliance from the
supply after installation, incorporate a switch in the
fixed wiring in accordance with the wiring rules.
6
SAFETY AND WARNINGS
• Never unplug your refrigerator by pulling on the
power cord. Always grip the plug firmly and pull
straight out from the outlet.
• Do not plug in any other appliance at the same
power point as your refrigerator or use extension
cords or double adapters.
• Repair or replace immediately all electric service
cords that have become frayed or otherwise
damaged. Do not use a cord that shows cracks or
abrasion along its length or at either the plug or
appliance end.
• If the power supply cord is damaged, it must only
be replaced by your Fisher & Paykel trained and
supported service technician because special
purpose tools are required.
• When moving your appliance away from the wall, be
careful not to roll over or damage the power cord.
• WARNING: Do not use electrical appliances inside
the food storage compartments of the appliance,
unless they are of the type recommended by the
manufacturer.
IMPORTANT!
Your refrigerator is designed to operate for many
years without the need for service checks. However, if
your refrigerator is malfunctioning, have it attended
to by your Fisher & Paykel trained and supported
service technician as soon as possible. All electrical
repairs must be carried out by an adequately trained
service technician or qualified electrician.
7
SAFETY AND WARNINGS
Cleaning
• Many commercially available cleaning products
contain solvents that may attack the plastic
components of your refrigerator and cause them
tocrack.
• Avoid using anti-bacterial cleaning products on
either the interior or exterior of the cabinet as they
may cause rusting of metal components and cracking
of plastic components.
• Please refer to the ‘Cleaning care instructions’
section of this user guide for your particular model
for further information.
Disposal
• Extreme care must be taken when disposing of your
old appliance to avoid hazards:
– The flammable refrigerant gas must be safely
removed.
– The thermal insulation foam in this appliance
contains flammable insulation blowing gases, any
exposed foam may be highly flammable and must
be carefully treated during disposal.
– The doors and panels should be removed and
the shelves left in place so that children may not
easily climb inside.
• Your Fisher & Paykel trained and supported
service technician will be able to give advice on
environmentally friendly methods of disposing of
your old refrigerator or freezer.
8
SAFETY AND WARNINGS
Storing food and drinks
• Do not store explosive substances such as aerosol
cans with a flammable propellant in this appliance.
• Never store volatile or flammable materials in your
refrigerator as they may explode.
• Never freeze liquids in glass containers. Liquid
expands during freezing, which may cause the
container to explode.
• Never freeze carbonated drinks. They may explode.
• Do not consume food if it is too cold. Food removed
from the freezer compartment may be cold enough
to cause damage when brought into contact with
bare skin, eg frozen ice cubes.
Power failure — food safety
• Do not refreeze frozen foods that have thawed
completely. The food may be dangerous to eat.
Follow the recommendations below if you discover
food in your freezer has thawed:
– Ice crystals still visible — food may be refrozen
but should be stored for a shorter period than
recommended.
– Thawed but refrigerator cold — refreezing
generally not recommended. Fruits and some
cooked food can be refrozen but use as soon as
possible. Meat, fish, poultry — use immediately or
cook then refreeze. Vegetables — discard as they
usually go limp and soggy.
– Thawed and warmer than 5°C — discard all food.
9
INSTALLATION INSTRUCTIONS
Please follow the installation steps below to ensure your appliance operates correctly.
1. Power
The appliance must be installed so the plug is accessible.
To ensure that the appliance is not accidentally switched off, connect your refrigerator
to its own power point. Do not plug in any other appliance at this power point or use
extension cords and double adaptors, as the combined weight of both power cords can
pull the double adaptor from a wall outlet socket.
For power requirements, refer to the information on the serial plate located at the front
bottom right-hand-side of the refrigerator when the door is open.
It is essential that the appliance is properly grounded (earthed).
2. Location
Your refrigerator should not be located in direct sunlight or next to any heat generating
appliance such as a cooktop, oven or dishwasher.
10
INSTALLATION INSTRUCTIONS
3. Product and cabinetry dimensions
If integrating your refrigerator, please follow installation instructions provided with the
integration kits.
E373, E450, E308, E388, E415H, E521T, RF331T, RF381T, RF411T, RF440T, RF521T
Flush with refrigerator chassis — full door rotation
Flush with refrigerator door — 90° door rotation
PLAN VIEW
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
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PLAN VIEW
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
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PLAN VIEW
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
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PLAN VIEW
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
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Flush with refrigerator door — full door rotation
11
INSTALLATION INSTRUCTIONS
E373
E308
E450
E388
RF331T
RF381T
RF411T
E415H
RF440T
E521T
RF521T
PRODUCT DIMENSIONS mm
A
Overall height of curved door product 1425 1695 n/a n/a n/a n/a n/a
A
Overall height of flat door product n/a 1695 1450 1620 1720 1720 1720
B
Overall width of product 635 635 635 635 635 680 790
C
Overall depth of curved door product
(excludes handle, includes evaporator)
715 715 n/a n/a n/a n/a n/a
C
Overall depth of flat door product
(excludes handle, includes evaporator)
n/a 695 695 695 695 695 695
CABINETRY DIMENSIONS (including minimum clearances) mm
D
Inside height of cavity 1475 1735 1465 1595 1735 1735 1735
Flush with refrigerator chassis — full door rotation
E
Inside width 675 675 675 675 675 720 830
F
Inside depth 620 620 620 620 620 620 620
Flush with refrigerator door — full door rotation
G
Inside width 790 790 790 790 790 835 945
H
Inside depth flush to curved door 680 680 680 680 680 680 680
I
Inside depth flush to flat door n/a 695 695 695 695 695 695
Flush with refrigerator door — 90° door rotation
(for full drawer/shelf access, the doors need to be open past 90°)
J
Inside width 745 745 745 745 745 790 900
K
Inside depth flush to curved door 680 680 680 680 680 680 680
L
Inside depth flush to flat door n/a 695 695 695 695 695 695
MINIMUM CLEARANCES mm
M
Side clearance 20 20 20 20 20 20 20
N
Side clearance — hinge side flush with
door — full rotation
135 135 135 135 135 135 135
O
Side clearance — hinge side flush with
door — 90° rotation
90 90 90 90 90 90 90
P
Rear clearance (including evaporator tray) 30 30 30 30 30 30 30
Q
Vent (above refrigerator cabinet or
around top of cupboard)
50 50 50 50 50 50 50
R
Door clearance — hinge side flush with
chassis — full rotation
520 520 520 520 520 555 645
S
Door clearance — hinge side flush with
door — full rotation
405 405 405 405 405 440 530
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INSTALLATION INSTRUCTIONS
4. Installation
Your Fisher & Paykel refrigerator is fitted with
front and rear rollers, designed for moving
the product in the forwards and backwards
direction.
Avoid moving the product in a sideways
direction as this may damage the rollers or the
floor covering/surface.
A
Your refrigerator will arrive with the front feet
wound up making moving the product into its
final location a simple task.
B
Roll the refrigerator into its final position making sure there is the correct air gap
between the product and surrounding cabinetry. See minimum clearance in cabinetry
dimensions table.
C
Adjust the front feet down until the refrigerator is leaning backward with the front
approximately 10mm higher than the back. This will ensure a good door closing action.
D
Aligning your refrigerator with cabinetry.
Align the sides of the refrigerator with the cabinetry by adjusting the hinge side
frontfoot.
Adjust the handle side foot until it touches the floor and takes a small amount
ofweight.
Once the refrigerator is in place and aligned with cupboards/alcove gently push on
the front top and check if the product is rocking or stable.
Raise the front of
the refrigerator
Lower the front
of the refrigerator
Refrigerator feet
13
INSTALLATION INSTRUCTIONS
5. What to do if your product is unstable
A
Gently push the refrigerator back until the rear
rollers contact the floor.
Measure the gap under the front foot, which has
come off the floor.
Obtain some solid packing material (hardwood,
plastic,etc) which fits firmly into the gap under
the foot.
Note: do not use metallic materials that may
corrode, stain and/or damage floor coverings.
B
Wind both front feet up and roll the product out
ofposition.
Place the packing material in the location
diagonally opposite the front roller that lifts off
the floor.
Make sure the packing material stays in place
when the product is pushed back into position.
Ideally, the packing material is large enough to
rest against the back wall so as to prevent it
from moving when the cabinet is pushed into
position.
Wall behind refrigerator
For example: if this foot lifts off the floor when
pushing gently on the top front of the refrigerator
Packing material goes under rear roller
diagonally opposite front foot that lifts
Stabilising your refrigerator
C
Roll the refrigerator back into position and adjust front feet as per step 4
C
.
(Check alignment and door closing action are satisfactory).
Make small adjustments to front feet where necessary.
Check that the product is stable (all 4 feet are on the floor). If not, repeat
5
A
and 5
B
.
This foot lifts off the floor when
top front is gently pushed back
Example only
Unlevel floor
Unstable refrigerator
14
INSTALLATION INSTRUCTIONS
Before placing food in the fresh food or freezer compartments
Remove all internal packaging. Ensure that all transit clips are removed from the
refrigerator. These are small rubber stoppers located at the back of the shelves.
Clean the inside of the appliance with a mix of warm water and a small amount of liquid
detergent, and a soft cloth to remove manufacturing and transportation dust.
Allow the refrigerator and freezer to run empty for 2–3 hours to allow each
compartment to cool to the appropriate temperature.
The appliance may have an odour on its initial operation, but this will go when the
refrigerator and freezer have cooled sufficiently.
Energy efficiency
For the most energy efficient use of your appliance:
Ensure your refrigerator has adequate ventilation.
Do not cover your appliance with any material that will prevent air from flowing around
the cabinet sides.
Ensure you vacuum around the appliance to remove dust and possible pet hair
accumulation. Also keep the appliance and it’s cabinetry free of dust by wiping down
with a dry, lint-free cloth (refer to sections ‘Cleaning care instructions’, ‘Cabinet
surround’ for your specific model).
Allow good clearances in front of air ducts within the cabinet for maximum cold air
distribution.
Cool hot foods down before placing them in the appliance.
Do not overfill the compartments.
Keep door openings to a minimum.
Select a temperature setting that isn’t too cold.
Check your door seals for leaks.
15
MOVING OR STORING YOUR APPLIANCE
If your refrigerator is turned off for any reason, wait 10minutes before turning it back
on. This will allow the refrigeration system pressures to equalise before restarting.
Moving your refrigerator
Turn off the appliance and unplug from the power point. Remove all food.
Turn the adjustable feet to the right as far as they will turn.
Ease the refrigerator out of its position. Tuck the power cord away, tape the shelves in
place and tape the doors closed. If the cabinet needs to be placed at an angle or laid
down, carefully lay it on its side (the right hand side when viewed from the front).
Relocate and install. If the appliance has been left on its side for any length of time,
leave it standing upright as long as you can (a few hours) before turning on.
Storing your refrigerator
When storing your cleaned appliance, leave the doors open. This allows air to circulate
and prevents the build up of bacteria and moulds.
Before using again, clean well using a mixture of warm water and a small amount of
liquid dishwashing detergent. Rinse with clean water and dry with a soft lint-free cloth.
Holiday time
We recommend you leave your refrigerator operating while you are on holiday.
16
ACTIVESMART™ OPERATING INSTRUCTIONS
Models: 635mm wide RF331T, RF381T, RF411T, E415H
680mm wide RF440T
790mm wide E521T, RF521T
The control panel enables you to view and modify features and options on your
refrigerator.
Temperature control
When the refrigerator is first turned on, the powerful cooling system will automatically
cool both refrigerator and freezer compartments to their set temperatures. This will
take between 2–3hours.
The two compartment temperatures are accurately and independently controlled and
do not change with the temperature or humidity of the surroundings; whether summer
or winter.
If you wish to alter the temperature of either the fresh food compartment or freezer
compartment, this can be easily done by using the internal control panel located on the
back wall of the refrigerator compartment.
Control panel (to adjust temperatures)
Increase temperature button
Decrease temperature button
Temperature indicator (thermometer)
Fresh food and freezer
compartment indicator
Compartment
select button
17
ACTIVESMART™ OPERATING INSTRUCTIONS
Fresh food compartment
The fresh food compartment light will automatically be illuminated. The temperature for
this compartment will show as a series of lights.
The temperature may be altered by pressing the or buttons. One press on either
of these buttons will reduce or increase the number of lights by one which indicates a
small change in temperature.
Fewer lights illuminated means a cooler temperature for the compartment selected.
Freezer food compartment
To adjust the freezer temperature press the button so the freezer compartment light
is illuminated.
The freezer temperature can be altered by pressing the
or
buttons.
One press on either of these buttons will reduce or increase the number of lights
illuminated which indicates a small change in temperature.
Fewer lights illuminated means a cooler temperature for the compartment selected.
Note: successively pressing the button will automatically scroll between the
compartments.
When the door is re-opened the control panel will return automatically to the fresh food
compartment setting.
Door alarms
If the fresh food compartment door is left open the alarm will beep after 90seconds
and if the freezer door is left open the alarm will beep after 60seconds.
While either door remains open, subsequent beeps will sound every 30seconds for
5minutes.
A continuous alarm will sound if either of the doors have been left open for 5minutes or
longer and the interior compartment light(s) will turn off. The alarm will stop only when
the door(s) is closed.
Sabbath mode
To activate Sabbath mode, open both the fresh food and freezer compartment doors
and then hold the button on the temperature control panel for 10seconds.
Both the fresh food and freezer compartment indicators will be illuminated indicating
the refrigerator is in Sabbath mode.
When the product is in Sabbath mode:
The fresh food and freezer compartment indicator lights will be illuminated.
The light will not operate when the door is opened.
The door alarm will not operate.
The display will not function except to indicate Sabbath mode is active as stated above.
Opening the door will not affect the compressor or fans.
If the power to the refrigerator is turned off whilst in this mode, the product will
continue in Sabbath mode when the power is restored.
Sabbath mode will automatically de-activate 80hours after activation.
To de-activate earlier than 80hours hold the button on the temperature control
panel for 10seconds.
18
ACTIVESMART™ SPECIAL FEATURES
Manual ice system (selected models only)
An ice storage bin which sits inside the upper top freezer bin provides storage for and
gives you access to clean, clear ice cubes.
Upper left freezer bin, ice storage bin, ice tray,
lid and scoop in correct position
Accessing your ice
Information about your manual ice system
To make ice, take the ice tray and lid from the top of the ice storage bin. Remove the
lid from the ice tray and fill the tray with water. Place the lid back on the ice tray and
carefully position it back onto the ice storage bin.
Once the ice is solid, take the ice tray and lid off the ice storage bin, remove the lid from
the tray and twist the ice tray at each end in opposite directions. Turn the ice tray over
the ice storage bin to dislodge the cubes into the bin.
Fill the ice tray with clean water and repeat to fill the ice storage bin.
Attached to the ice storage bin is the ice scoop which provides hygienic access to ice.
To access ice cubes, take the ice tray and lid from the top of the ice storage bin and
place onto a flat surface. Take the scoop from the front of the bin, scoop cubes into
vessel and then replace the scoop, tray and lid back to the top of the bin.
For maximum ice storage, level the stored cubes around the bin with the ice scoop.
If ice is not used often, old cubes will become cloudy, taste stale, will shrink and may
stick together. Empty the ice storage bin periodically and wash in lukewarm water. Dry
thoroughly and place back in the correct position.
19
ACTIVESMART™ SPECIAL FEATURES
Fruit and vegetable bins and humidity control lid
The fruit and vegetable bins feature a unique lid which provides two functions:
The humidity lid seals the bins and provides a humid microclimate to extend storage
times of fruit and vegetables.
The humidity lid prevents condensation, which forms at high humidities, from dripping
down onto the fruit and vegetables by retaining it in the grooves of the lid.
Fruit and vegetable bins and humidity slide (selected models only)
Each fruit and vegetable bin has a humidity slide control that can be adjusted to a fruit
or vegetable setting depending on what is stored in the bins.
If possible try to store fruit and vegetables separately. This will help extend their
storagelife.
If there is a mixture of fruit and vegetables in the bin adjust the position of the control
to thecentre.
If there is too much water in the bins (due to the high humidity in the bins), the control
can be adjusted towards the setting with fewer drips (fruit setting) and/or the water can
be wiped out as required.
Remember a minimum amount of water in the bins is beneficial for fruit and vegetable
storage.
Humidity control graphic
Salad
greens
Mixed fruit
& vegetables
Fruit with
skin/peel
Lettuce
Spinach
Broccoli
Cabbage
Carrots
Oranges
Lemons
Limes
SUITABLE FOR:
20
ACTIVESMART™ SPECIAL FEATURES
Vegetable bin divider instructions (where fitted)
To fit the divider, insert divider into bin on an angle, straighten and slot into place.
To adjust the divider, fully extend the bin, partially lift the divider, slide sideways and
re-slot into position.
Vegetable bin divider
Bottle holder (where fitted)
The bottle holders can be used to store a variety of bottles.
To position the bottle holder in your refrigerator, simply slot the back edge of the bottle
holder onto the back trim of any shelf in the fresh food compartment.
If you are not using all or some of the bottle holders, the unused bottle holders can be
stacked up on top of one another so they do not take up unnecessary shelf space.
Bottles are best stored with the neck of the beverage facing the front of the refrigerator.
Glass shelves
Glass shelves can be repositioned in the cabinet as desired.
Remove shelves by lifting up the back of the shelf and then pulling the shelf forward.
Roll out drawer (E415H model)
The roll out drawer is suitable for storing fruits and vegetables as well as tall bottles
and drinks.
A vent/baffle is located at the front of the drawer.
The temperature in the drawer can be adjusted by opening or closing this vent.
Opening the vent fully allows more cold air into the drawer. Typical operating
temperatures in this compartment are from 3°C to 9°C.
The closed vent situation is ideal for storage of tomatoes, tropical fruit, cucumber,
capsicum, etc as these foods do not keep as well at colder temperatures.
The open vent situation is suitable for most vegetables and fruits. Uncut fruit and
vegetables with protective skin (eg apples and pears) can be stored without wrapping.
To extend the storage life of other fruit and vegetables place them in loosely sealed
plastic bags. This will reduce moisture loss and prevent excess moisture build-up.
21
ACTIVESMART™ CLEANING CARE INSTRUCTIONS
Exterior
Stainless exterior doors
Clean the exterior door with liquid dishwashing detergent dissolved in warm water and
a soft cloth.
Dry the door with a lint-free cloth.
The use of any abrasive or stainless steel cleaners and solvents will damage the door surface.
Other exterior surfaces
Clean all other exterior surfaces with a mix of warm water and liquid dishwashing
detergent, and a soft cloth.
If necessary, clean the magnetic door gasket, the centre door gasket and the recessed
handles with an old toothbrush, warm water and liquid dishwashing detergent.
Cabinet surround
To maximise operating efficiency regularly vacuum the flooring around your appliance.
Cleaning behind the appliance is required once or twice a year. More frequent cleaning
may be necessary for dusty homes or those with pets shedding hair.
To do this wind up the feet and carefully ease the refrigerator out of its position. Switch
off and unplug.
Vacuum the flooring behind your appliance to remove dust accumulation. Use a dry lint-
free cloth to clean the appliance walls and surrounding cabinetry.
After cleaning, plug in and switch on. Push the appliance into position and wind feet down.
WARNING!
Electric Shock Hazard. Do not remove rear compartment cover. This may expose you
to the risk of an electric shock.
Water evaporator tray
The water evaporator tray is found above the compressor at the back of the refrigerator
or freezer. The tray may require infrequent cleaning.
Carefully move the refrigerator or freezer out from the wall.
Switch off the appliance.
We do not recommend that you remove the evaporator tray. If cleaning is required,
excess water can be soaked up from the evaporator tray using a sponge. Wipe out with
warm water and detergent or disinfectant.
Switch on the appliance and reposition the refrigerator.
22
ACTIVESMART™ CLEANING CARE INSTRUCTIONS
Interior
It is important to keep the interior of the refrigerator and freezer clean to help prevent
food from becoming contaminated during storage.
The amount and types of food stored determines how often cleaning should be carried
out in the refrigerator (ideally once every 1–2 weeks).
Remove the shelves from cabinet and door. Wash shelves and storage bins in warm
water and detergent; rinse in clean water and dry before replacing.
Wipe over the interior surfaces with warm water and liquid dishwashing detergent.
Alternatively you can use 1tsp baking soda dissolved in 500ml of warm water. Rinse with
clean water.
To help remove “old stale refrigerator” smells add a few drops of vanilla essence or
vinegar to the water before cleaning.
Clean interior surfaces with warm water and liquid dishwashing detergent. Use a
toothbrush for the magnetic door gasket.
Do not use harsh, abrasive cloths on any part of the refrigerator or freezer.
Glass shelves
Clean with warm water and detergent or a glass cleaner.
Bottle holder (where fitted)
Clean with warm water and detergent. The use of abrasive cleaners and solvents may
cause damage.
IMPORTANT!
Many commercially available cleaning products contain solvents that may attack
the plastic components of your refrigerator and cause them to crack. It is important
to use only warm water and a small amount of liquid dishwashing detergent on any
components inside and outside your refrigerator. Avoid using anti-bacterial cleaning
products on either the interior or exterior of the cabinet as they may cause rusting of
metal components and cracking of plastic components.
23
ACTIVESMART™ CLEANING CARE INSTRUCTIONS
Humidity Control System (where fitted)
IMPORTANT!
When cleaning the shelf above the vegetable
bins, we recommend that you do not
disassemble the Humidity Control System
from the shelf.
In the event that the humidity control lid
(plastic lid) and humidity slides become
separated from the glass shelf, follow these
instructions to reassemble.
1
Turn shelf upside down.
2
To attach humidity slides onto
shelf front corners, fit bottom
clips into shelf front trim. Next,
slide sideways towards shelf
until arm clips onto glass.
3
To attach humidity control lid —
with text facing you, align lid
with front of shelf. Hold lid
vertically and fit front end
into retainer on shelf. Ensure
lid fits into retainer as well as
underneath humidity slides.
4
At the sides of the shelf, adjust
humidity slide tabs so that the
plastic lid is between the shelf
and the tabs.
5
If clips on back of shelf are
present, fasten lid with rear clips.
Ensure that the cover is fully
secure at front and back of shelf.
Humidity Slides
Retainer
Humidity Control System cleaning
24
ACTIVESMART™ CLEANING CARE INSTRUCTIONS
To remove trays or fixed bins
(selected ActiveSmart™ models only)
For ease of removal, empty food from
tray/bin first.
Hold the centre front of the tray/bin handle.
Lift vertically to unclip from the runners and
pull tray/bin towards you to remove.
Push both runners back into refrigerator.
To replace trays or fixed bins
With the runners pushed back into the refrigerator, place the tray/bin on top of the
runners. Push the tray/bin back slowly until you feel it clip back onto the runners.
Roll out fruit and vegetable bin (E415H model)
Remove for cleaning by pulling out the compartment until it stops, lifting and then
continuing to slide it forward until it is fully extended.
Rest the door front on the floor and with the refrigerator compartment door open,
remove the tray, divider rack and bin. Wash with warm water and detergent.
Rinse, dry and replace.
Lower shelf in models with roll out fruit and vegetable bin
(E415H model)
Remove the front baffle after lifting its inner edge. With
the refrigerator compartment door open, slide the shelf
forward and lift out. Clean with warm water and detergent.
Rinse, dry and replace in the second groove up from the
side runner rail.
IMPORTANT!
Ensure that trays and bins are securely clipped onto the runners before use.
Bin and tray runners are pre-lubricated, and will not need to be re-lubricated during
their life. Do not attempt to clean grease from the runners, as this will affect their
ability to function. Do not immerse runners in water.
On vacation/holiday
We recommend you leave your refrigerator or freezer operating while you are on holiday.
Tray removal
Front baffle
25
ACTIVESMART™ USER WARNINGS AND SOUNDS
User warnings
Fault alarms
If the electronic controller detects a fault from which it is unable to recover an alarm
willsound.
When the fresh food compartment door is opened a fault code (specific pattern of
lights) will flash red and green on the control panel to alert you to the fault. The audible
alarm will stop when any button is pressed but the lights will remain flashing. If such
a fault occurs, call your Fisher & Paykel trained and supported service technician
immediately; the fault code will help the service person find and remedy the cause
offailure.
Normal refrigerator sounds
ActiveSmart™ refrigerators, with their excellent energy ratings and cooling performance,
can produce sounds somewhat different to your old refrigerator.
Normal operational sounds include:
Fan air flow sound. ActiveSmart™ refrigerators have fans which change speed
depending on demand. During cooling periods, such as after frequent door openings,
fans circulate the cold air in the refrigerator and freezer compartments producing some
air flow sound. This is quite normal.
Cracking or popping which may occur when the defrost function is operating.
Running water sound. This is the liquid refrigerant in the system and can be heard as a
boiling or gurgling noise.
An audible hissing sound after closing the freezer door. This is due to the pressure
difference between the warm air that has entered the cabinet and suddenly cooled, and
the outside airpressure.
Other sounds may be heard for the following reasons:
– Cabinet not level.
– Floor uneven or weak.
– Bottles or jars rattling on shelves.
26
VERTICAL REFRIGERATOR OPERATING INSTRUCTIONS
Models: 635mm wide E373, E450
Temperature control
The control has been factory set for normal operating conditions.
Allow the refrigerator to run empty for 2–3 hours before placing food inside the fresh
food or freezer compartments.
Re-adjust the control as necessary to suit your individual preference.
1 is warmest setting
7 is coldest setting
We recommend adjusting the temperature by half a setting initially and then allow at
least 24hours for the cabinet temperature to stabilise before re-adjusting.
If you are altering the temperature of a 2-door refrigerator, remember you are altering
the temperature of both compartments.
The running time and temperature are affected by where your refrigerator is located,
how often the door is opened and the temperature of the room the refrigerator is
located in. Your refrigerator is designed to operate in a room temperature of between
10°C and 43°C.
warmer
colder
27
VERTICAL REFRIGERATOR SPECIAL FEATURES AND MAINTENANCE
Door alarms
If the fresh food compartment door is left open the alarm will beep after 90 seconds.
If the door remains open, subsequent beeps will sound every 30seconds for 5minutes.
A continuous alarm will sound if the door has been left open for 5minutes or longer.
The alarm will stop when the door is closed.
Fault alarms
If the electronic controller detects a fault from which it is unable to recover, an alarm will
sound when the door is opened.
When the fresh food compartment door is opened and a fault has occurred, a specific
number of beeps will sound. If a fault occurs, call your Fisher & Paykel trained and
supported service technician immediately; the number of beeps will help the service
person find and remedy the cause of failure.
Humidity control lid
The fruit and vegetable bins feature a unique lid which provides two functions:
The humidity control lid seals the bins to provide a humid microclimate to extend
storage times of fruits and vegetables.
The humidity control lid prevents condensation, which forms at high humidities, from
dripping down onto the fruit and vegetables by retaining it in the grooves of the lid.
The ability to retain high humidity in the fruit and vegetable bin may produce small
amounts of water in the bottom of the fruit and vegetable bin. This can be wiped out as
required.
Replacement of interior light
Turn the power off at the wall before replacing the
LED lamp.
The interior lamp is located on the right-hand side of
the temperature control box and is removed by sliding
the cover outward.
Replace lamp, making sure it is tightly pushed in.
Switch the power back on.
The replacement lamp must not exceed 2.5Watts.
Lamps are available from your Fisher&Paykel trained
and supported service technician or through the
Customer Care Centre.
IMPORTANT!
Your refrigerator is designed to operate for many years without the need for frequent
service checks. However, if your refrigerator is malfunctioning, have it attended to by
your Fisher & Paykel trained and supported service technician as soon as possible. All
electrical repairs must be carried out by an adequately trained service technician or
qualifiedelectrician.
28
VERTICAL FREEZER OPERATING INSTRUCTIONS
Models: 635mm wide E308, E388
Temperature control
The cabinet control is located at the bottom
rear of the cabinet.
The control has been factory set to position
“4” for normal operating conditions.
The freezer temperature should be
approximately -18°C.
Re-adjust the control as necessary to suit
your individualpreference.
1 is the warmest setting.
7 is the coldest setting.
Door alarms
If the door is left open the alarm will beep
after 60seconds.
If the door remains open, subsequent beeps will sound every 30seconds for 5minutes.
A continuous alarm will sound if the door has been left open for 5minutes or longer.
The alarm will stop when the door is closed.
Fault alarms
If the electronic controller detects a fault from which it is unable to recover, an alarm will
sound when the door is opened.
When the door is opened and a fault has occurred, a specific number of beeps will
sound. If a fault occurs, call your Fisher & Paykel trained and supported service
technician immediately; the number of beeps will help the service person find and
remedy the cause of failure.
29
VERTICAL REFRIGERATOR AND VERTICAL FREEZER
CLEANING CARE INSTRUCTIONS
WARNING!
To avoid electric shock always unplug your refrigerator/freezer before cleaning.
Ignoring this warning may result in death or injury.
Exterior
Stainless exterior door
It is important when cleaning the exterior door surface of your appliance, to only use
liquid dishwashing detergent dissolved in warm water.
Dry the door with a clean, lint free cloth.
The use of any abrasive or stainless steel cleaners and solvents will damage the door
surface.
Caution: jewellery can damage clear coat on door surface.
Other exterior surfaces
Clean all other exterior surfaces with warm water and detergent.
If necessary, clean the magnetic door gasket with an old toothbrush, warm water and
detergent.
Cabinet surround
To maximise operating efficiency regularly vacuum the flooring around your appliance.
Cleaning behind the appliance is required once or twice a year. More frequent cleaning
may be necessary for dusty homes or those with pets shedding hair.
To do this switch off and unplug the appliance and pull the appliance out from the wall.
Vacuum the flooring behind your appliance to remove dust accumulation. Use a dry lint-
free cloth to clean the appliance walls and surrounding cabinetry.
After cleaning, plug in and switch on. Push the appliance into position.
Water evaporator tray
The water evaporator tray is found above the compressor at the back of the refrigerator
or freezer. The tray may require infrequent cleaning.
Carefully move the refrigerator or freezer out from the wall. Switch off the appliance.
We do not recommend that you remove the evaporator tray. If cleaning is required,
excess water can be soaked up from the evaporator tray using a sponge. Wipe out with
warm water and detergent or disinfectant.
Switch on the appliance.
30
VERTICAL REFRIGERATOR AND VERTICAL FREEZER
CLEANING CARE INSTRUCTIONS
WARNING!
To avoid electric shock always unplug your refrigerator/freezer before cleaning.
Ignoring this warning may result in death or injury.
Interior
It is important to keep the interior of the refrigerator and freezer clean to help prevent
food from becoming contaminated during storage.
The amount and types of food stored determines how often cleaning should be carried out.
For refrigerator models, remove the shelves from cabinet and door. Wash shelves and
storage bins in warm water and detergent; rinse in clean water and dry before replacing.
For freezer models, remove the baskets from the cabinet. Wash in warm water and
detergent; rinse in clean water and dry before replacing.
Wipe over the interior surfaces with warm water and liquid dishwashing detergent.
Alternatively you can use 1tsp baking soda dissolved in 500ml of warm water. Rinse with
clean water. Use a toothbrush to clean the door gasket.
To help remove “old stale” smells add a few drops of vanilla essence or vinegar to the
water before cleaning.
Do not use harsh, abrasive cloths or cleaners on any part of the appliance.
IMPORTANT!
Many commercially available cleaning products contain solvents that may attack
the plastic components of your appliance and cause them to crack. It is important
to use only warm water and a small amount of liquid dishwashing detergent on any
components inside and outside your appliance. Avoid using anti-bacterial cleaning
products on either the interior or exterior of the cabinet as they may cause rusting of
metal components and cracking of plastic components.
Glass shelves (Vertical refrigerator models only)
Remove from refrigerator and clean with warm water and detergent or a glass cleaner.
IMPORTANT!
If cleaning the shelves without removing from the cabinet use only warm water and
detergent as a glass cleaner can damage the plastic components of your refrigerator.
Fruit and vegetable bin(s) and lid (vertical refrigerator models only)
When cleaning the glass shelf above the produce bins, we recommend using only liquid
dishwashing detergent dissolved in warm water and a soft lint-free cloth.
Rinse with clean water and dry with a clean, lint-free cloth.
When cleaning the humidity control lid (attached to the underside of the glass shelf),
we do not recommend disassembling the parts. To clean, simply wipe the grooves of the
lid with a damp, lint-free cloth.
31
STORING FOOD IN YOUR REFRIGERATOR
Your refrigerator helps to extend the storage times of fresh perishable foods. The cold
temperature slows down the major causes of food spoilage — namely, the growth of
bacteria, moulds and yeasts, and any chemical and physical reactions.
Fresh food care
The quality of food before it is placed in the refrigerator is critical to successful storage.
For best results:
Select foods that are very fresh and of high quality.
Buy only the amount that you will use within the recommended storage time. If you buy
extra, plan to freeze it.
Ensure that food is well wrapped or covered before it is stored. This will prevent food
from dehydrating, deteriorating in colour or losing flavour and will help maintain
freshness. It will also prevent odour transfer. Fruit and vegetables need not be wrapped
provided they are stored in the vegetable bins of the refrigerator.
Make sure that strong smelling foods are wrapped or covered and stored away from
foods such as butter, milk and cream which can be easily tainted by strong odours.
Refrigerate fresh, perishable foods as soon as possible after purchase. If left at room
temperature for any length of time the rate of deterioration will be accelerated.
Avoid placing food directly in front of air outlets, as it may freeze and cold air needs to
circulate to maintain safe food storage.
Do not open the refrigerator door unnecessarily.
Cool hot foods down before placing them in the refrigerator. This should be done
quickly. It can be aided by placing the container of food in a bowl of ice and water;
renew the ice as necessary. (Note also that hot containers may damage shelves and
walls of the refrigerator).
Store raw and cooked food in separate containers or packaging to prevent cross
contamination.
In addition:
Keep the refrigerator clean. Wipe the inside walls and shelves frequently (refer to
section ‘Cleaning care instructions’ for your specific model) and place only clean
containers in the refrigerator.
Keep a close check on the quality of food in your refrigerator. Discard any food that
shows signs of spoilage. Pay particular attention to meat, fish and poultry, as these
foods are highly perishable. Use food within the recommended storage times.
Dairy foods and eggs
Most pre-packed dairy foods have a recommended ‘use by/best before/best by’ date
stamped on them. Store them in the refrigerator and use within the recommended time.
Butter can become easily tainted by strong smelling foods so it is best stored in a
sealed container.
Eggs should be stored in the refrigerator. For best results, especially when baking,
remove the eggs from the refrigerator two hours before they are to be used.
32
STORING FOOD IN YOUR REFRIGERATOR
Red meat
Place fresh red meat on a plate and loosely cover with waxed paper, plastic wrap or foil.
Store cooked and raw meat on separate plates. This will prevent any juices lost from the
raw meat contaminating the cooked product.
Delicatessen meats should be used within the recommended storage time.
Poultry
Fresh whole birds should be rinsed inside and out with cold running water. Dry and
place on a plate. Cover loosely with plastic wrap or foil.
Poultry pieces should also be stored this way. Whole poultry should never be stuffed
until just before cooking, otherwise food poisoning may result.
Cool and refrigerate cooked poultry quickly. Remove stuffing from poultry and store
separately.
Fish and seafood
Whole fish and fillets should be used on the day of purchase. Until required, refrigerate
on a plate loosely covered with plastic wrap, waxed paper or foil.
If storing overnight or longer, take particular care to select very fresh fish. Whole fish
should be rinsed in cold water to remove loose scales and dirt and then patted dry with
paper towels. Place whole fish or fillets in a sealed plastic bag.
Keep shellfish chilled at all times. Use within 1–2 days.
Precooked foods and leftovers
These should be stored in suitable covered containers so that the food will not dry out.
Keep for only 1–2 days.
Reheat leftovers only once and until steaming hot.
Fruit and vegetable bins
Although most fruit and vegetables keep best at low temperatures, take care not
to store the following at temperatures of less than 7°C for long periods: Citrus fruit,
tropical fruit, tomatoes, cucumbers.
Undesirable changes will occur at low temperatures such as softening of the flesh,
browning, accelerated decaying and/or loss of flavour.
Do not refrigerate avocados (until they are ripe), bananas, mangoes or pepinos.
If possible store fruit and vegetables separately, ie fruit in one bin and vegetables in
theother.
Each fruit and vegetable bin has a humidity control slide that can be adjusted
depending on what is stored in the bins. For more information on using the Humidity
Control refer to section ‘ActiveSmart™ special features’.
33
STORING FOOD IN YOUR FREEZER
The use of temperatures of -18°C or colder to store food means that the food can be
kept for longer periods than when refrigeration temperatures are used. This is because
the growth of bacteria, moulds and yeasts are stopped, and chemical and physical
reactions are severely restricted at such low temperatures.
Frozen food care
For best results:
Choose only high quality foods that freeze well.
Store at -18°C or colder. Take care to maintain this low storage temperature, eg try to
avoid opening the freezer door unnecessarily. If your ice cream is soft you are running
your freezer too warm.
Leave space at the top of containers, glass jars or plastic bags containing liquids or
semi-solid foods. These expand as they freeze. Usually 20–50mm head space is
recommended. Seal. Ideally, remove all the air from the package after food is frozen.
Packages or containers of solid foods should have the air removed from them and be
sealed tightly before freezing.
Use the ‘Fast Freeze’ function when freezing fresh food. This helps to speed up the
freezing process, giving optimum freezing results. It is recommended that the function is
activated approximately 2hours before required.
Freeze immediately or as quickly as possible. Freeze only small quantities of food at
any one time. For best results we recommend that only 1kg of food be frozen per 25L of
freezer storage volume at any one time. (About 3kg in small freezers and 4kg in larger
freezers). For faster freezing in ActiveSmart™ models, we recommend that fresh food is
placed at the top of the freezer compartment close to the air vent.
Thaw foods preferably in a refrigerator, or using a microwave oven or multifunction oven.
Keep a constant turnover of food. Use older items of food first and do not exceed
recommended storage times.
Use good quality freezer proof packaging to maintain food quality.
If food is only covered in plastic film place inside a freezer-proof plastic bag.
Recommended freezer storage times
These times should not be exceeded.
MONTHS TYPE OF FOOD STORED
1 Bacon, casseroles, milk
2 Bread, ice cream, sausages, pies — (meat and fruit), prepared shellfish,
oily fish
3 Non-oily fish, shellfish, pizza, scones and muffins
4 Ham, cakes, biscuits, beef and lamb chops, poultry pieces
6 Butter, vegetables (blanched), eggs whole and yolks, cooked crayfish,
minced meat (raw), pork (raw)
12 Fruit (dry or in syrup), egg whites, beef (raw), whole chicken, lamb
(raw), fruit cakes
34
STORING FOOD IN YOUR FREEZER
Meat, poultry and game
Do not try to freeze more than 1kg of meat per 25L of freezer storage volume at any
one time. Meat must be frozen quickly in order to maintain its texture.
Do not stuff poultry before freezing.
Red meat can be cooked from frozen, or from the partly or completely thawed states.
Remember to allow extra cooking time if cooking from frozen.
Always thaw poultry completely before cooking.
Fish
Fish is best frozen commercially. If, however, you do want to freeze fish at home, make
sure the fish is very fresh and of high quality.
Clean, scale and preferably leave whole. All fish should be wrapped in two layers
of packaging as depending on the type of fish, odours and flavours can be readily
transferred either to or from it. Seal well.
For best results, cook from either the frozen or partly thawed state.
Fruit
Choose high quality, mature, and ready to eat fruit. Preferably select varieties
recommended for freezing.
Avoid unripe and over-ripe fruit.
The way fruit is packed depends on how it is to be used. Fruits packed in syrup are ideal
for desserts, whereas fruits packed without sugar are better used for cooking. Most
fruits can be stored for 8–12 months.
Vegetables
Most vegetables freeze well, although ‘salad’ vegetables lose their crispness. Other
vegetables, eg celery, onion and tomatoes, should only be used in cooked dishes as they
soften on freezing.
Freeze only high quality, mature, ready-to-eat vegetables.
Sort and discard any vegetables that are damaged.
It is necessary to blanch most raw vegetables prior to freezing.
Blanching involves a short cooking period during which vegetable enzymes are
destroyed. If these enzymes are not destroyed they cause undesirable physical and
chemical changes during freezer storage.
Vegetables can be blanched in boiling water, steam or microwave oven.
If using boiling water, boil vegetables for 2–4 minutes and cool quickly.
In general, frozen vegetables are best cooked from their frozen state.
Prepared and cooked foods
Most cooked foods can be frozen but it is not recommended to freeze the following:
Cooked egg white, custards, cream fillings and milk puddings, gelatine or jelly-like
dishes, mayonnaise and similar salad dressings, meringue toppings. These tend to
separate on thawing.
35
TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through Fisher&Paykel Customer Care
Centre or online at www.fisherpaykel.com (this service is available to selected markets only).
All models
PROBLEM POSSIBLE CAUSES WHAT TO DO
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Motor operates
for long periods.
Hot weather. Minimise door openings to allow
temperature to stabilise.
Frequent door openings.
Large amount of food
recentlyadded.
Temperature control set
toolow.
Refer to section ‘Temperature
control’ for your specific model.
Doors not sealing properly. Check that cabinet is level and
gasket seals are clean.
Storage
compartments
too warm.
Temperature setting not
correct.
Refer to section ‘Temperature
control’ for your specific model.
Frequent door openings. Minimise door openings to allow
temperature to stabilise.
Large amount of food
recentlyadded.
Food freezing in
the refrigerator.
Temperature setting not
correct.
Refer to section ‘Temperature
control’ for your specific model.
Food placed directly in front
of air outlets.
Move chill sensitive foods away from
the centre back of the shelves.
Unfamiliar
noises.
Cabinet not stable or level. Refer to section ‘Installation
Instructions’ for your specific model.
For ActiveSmart™ models refer to
page25.
Freezer is defrosting.
Exterior of
cabinet is warm.
This is normal.
Condensation
on outside of
refrigerator/
freezer.
Not unusual during periods of
high humidity.
Wipe dry.
36
TROUBLESHOOTING
All models
PROBLEM POSSIBLE CAUSES WHAT TO DO
Door handles
out of
alignment.
With time and usage,
movement may occur.
Refer to section ‘Installation
Instructions’ for your specific model.
Appliance
operating
inefficiently.
Accumulation of dust on or
behind the rear compartment
cover.
Refer to the section ‘Cleaning care
instructions’ for your specific model.
If problem persists please contact
Customer Care.
Ice buildup
inside freezer
compartment.
Freezer door not closing
tightly.
Move items in freezer so door can
closetightly.
Check and clean door gasket seal.
Taste of odour in
ice cubes.
Transfer of odour/taste from
strong smelling foods.
Wrap or cover strong smelling foods.
37
TROUBLESHOOTING
ActiveSmart™ models only
PROBLEM POSSIBLE CAUSES WHAT TO DO
Light not
working.
Light not functioning. For ActiveSmart™ models,
the light cannot be serviced
by the user. Contact your
Fisher&Paykel trained and
supported service technician.
Light and
display not
working
(ActiveSmart™
models).
Product in ‘Sabbath Mode’. Press and hold
down for
10seconds.
Unfamiliar
noises.
Cabinet not stable or level. Refer to section ‘ActiveSmart™
user warnings and sounds’.
Freezer is defrosting.
Condensation
inside fresh food
compartment.
Frequent or long door openings. Minimise door openings.
Door gasket leaking. Check that gasket is sitting flat
and sealing tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Tray/bin does
not slide in and
out evenly.
Packaging trapped. Check to ensure no food or
packaging is trapped behind the
tray/bin.
Runners not extending fully. Holding onto sides of tray/bin,
extend the runners fully by using
a firm pull — this will reset the
runner.
38
TROUBLESHOOTING
Vertical refrigerator models only
PROBLEM POSSIBLE CAUSES WHAT TO DO
Light not
working.
Light not functioning. For Vertical refrigerator
models — the light bulb has
blown, replace bulb.
Water in the
vegetable bins.
Condensation is formed by the
water produced by fruit and
vegetables.
A small amount of condensation
is beneficial for fruit and
vegetable storage.
Wipe out water with a cloth.
Set humidity slide to
low humidity setting
Tray/bin does
not slide in and
out evenly.
Packaging trapped. Check to ensure no food or
packaging is trapped behind the
tray/bin.
Runners not extending fully. Holding onto sides of tray/bin,
extend the runners fully by using
a firm pull — this will reset the
runner.
39
MANUFACTURER’S WARRANTY
You automatically receive a 2 year Manufacturer’s Warranty with the purchase of this
refrigerator covering parts and labour for servicing within the countries: New Zealand,
Australia, Singapore and The Republic of Ireland and Northern Ireland. All other
countries are excluded.
Fisher & Paykel undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour
any part of the product, the serial number of which appears on the product, which is
found to be defective within TWO YEARS of the date of purchase.
Note: this Manufacturer’s Warranty is an extra benefit and does not affect your legal rights.
This Manufacturer’s Warranty DOES NOT cover
A
Service calls which are not related to any defect in the product. The cost of a service
call will be charged if the problem is not found to be a product fault. For example:
1
Correcting the installation of the product.
2
Instructing you how to use the product.
3
Replacing house fuses or correcting house wiring or plumbing.
4
Correcting fault(s) caused by the user.
5
Noise or vibration that is considered normal, eg drain/fan sounds, refrigeration
noises oruserwarning beeps.
6
Correcting damage caused by pests, eg rats, cockroaches, etc.
7
Replacement light bulbs.
B
Defects caused by factors other than:
1
Normal domestic use; or
2
Use in accordance with the product’s user guide.
C
Defects to the product caused by accident, neglect, misuse or ‘act of God’.
D
The cost of repairs carried out other than by a Fisher & Paykel trained and supported
service technician or the cost of correcting such repairs.
E
Normal recommended maintenance as set out in the product’s user guide.
F
Repairs when the appliance has been dismantled, repaired or serviced by other than a
Fisher&Paykel trained and supported service technician or the selling dealer.
G
Pick-up and delivery.
H
Transportation or travelling costs involved in the repair when the product is installed
outside the Fisher&Paykel trained and supported service technician’s normal service area.
I
Filter replacement except in the case of faulty parts or materials within the filter
cartridge.
J
Damage (including water damage) caused by faulty installation or plumbing.
Nothing in this Manufacturer’s Warranty is intended to, or does limit, any rights you may
have under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment.
This product is not designed for any commercial use (whatsoever). Any commercial use
by acustomer will affect this product’s Manufacturer’s Warranty.
40
MANUFACTURER’S WARRANTY
Service under this Manufacturer’s Warranty must be provided by a Fisher&Paykel
trained and supported service technician (refer to the ‘Customer Care’ section at the
back of this book). Such service shall be provided during normal business hours. This
Manufacturer’s Warranty certificate should be shown when making any claim.
For Australian Customers
This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Please keep this user guide in a safe place.
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town
Country
41
CUSTOMER CARE
Before you call for service or assistance...
Check the things you can do yourself. Refer to the installation instructions and your user
guide and check that:
1
Your product is correctly installed.
2
You are familiar with its normal operation.
3
You have read the ‘Troubleshooting’ section at the back of the book.
If after checking these points you still need assistance or parts, please refer to your
nearest Fisher & Paykel trained and supported service technician, Customer Care, or
contact us through our website www.fisherpaykel.com.
In New Zealand if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free: 0800 FP CARE or 0800 372 273
Fax: (09) 273 0656
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians that can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend a Fisher & Paykel trained and supported service technician
in your area.
In Australia if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free: 1300 650 590
Fax: (07) 3826 9298
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland
QLD 4163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians that can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend a Fisher & Paykel trained and supported service technician
in your area.
In the United Kingdom if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Phone: 08000 886 605
Fax: 08000 886 606
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, Maidstone Road, Kingston, Milton
Keynes, Buckinghamshire, MK10 0BD
42
CUSTOMER CARE
In Ireland if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Phone: 1800 625 174 or 01-8077960
Fax: 1800 635 012
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances, Unit D2, North Dublin Corporate Park,
Swords, Co. Dublin
In Singapore if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Phone: 6741 0777
Fax: 6547 0123
Website: www.fisherpaykel.com
Postal address: 150 Ubi Avenue 4, Sunlight Building #03-01A, Singapore 408825
For rest of the world…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Phone: +64 9 273 0660
Fax: +64 9 273 0580
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163,
New Zealand
*If you call, write or contact us via our website please provide: your name and address,
model number, serial number, date of purchase and a complete description of the
problem. This information is needed in order to better respond to your request for
assistance.
Product details can be found on the serial plate located at the front bottom right-
hand-side of the refrigerator when the door is open.
Registration
Register your product with us so we can provide you with the best service possible.
To register your product visit our website: www.fisherpaykel.com
43
EUROPEAN DIRECTIVE 2012/19/EU ON
WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)
GB This appliance is marked according to the European directive 2012/19/EU on Waste
Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of
correctly, you will help prevent potential negative consequences for the environment
and human health, which could otherwise be caused by inappropriate handling of this
product.
The symbol marked on the serial plate, or on the documents accompanying the
product, indicates that this appliance cannot be treated as household waste. It shall
be handed over to the applicable collection point for the recycling of electrical and
electronic equipment. Disposal of the appliance shall be carried out in accordance with
the local environment regulations for waste disposal and ensure the refrigerant circuit is
not damaged.
For more detailed information about treatment, recovery and recycling of this product,
please contact your local city office, your household waste disposal service or your
Fisher & Paykel retailer/dealer from whom you purchased this product.
844938 A 02.17
www.fisherpaykel.com
© Fisher & Paykel Appliances 2017. All rights reserved.
The product specifications in this booklet apply to the specific products
and models described at the date of issue. Under our policy of continuous
product improvement, these specifications may change at any time. You
should therefore check with your Dealer to ensure this booklet correctly
describes the product currently available.
NZ AU GB IE EU AE HK SG
