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15
Display shows messages
■ Is the display showing “:”?
The clock has not been set. See “Display” section to clear
display. See “Clock” section to reset the clock.
■ Is the display showing a letter followed by a number?
See “Display” section to clear. If it reappears, call for service.
See “Assistance or Service” section.
Display shows time countdown, but is not operating
■ Is the Timer in use?
See “Timer” section.
■ On some models, is the Demo Mode in use?
See “Demo Mode” section.
Tones are not sounding
■ Are tones turned off?
See “Tones” section.
Steam is coming from the vents
■ Some steam is normal.
Fan running slower than usual
■ Has the oven been stored in a cold area?
The fan will run slower until the oven warms up to normal
room temperature.
Fan running during cooking
■ This is normal. Fan comes on at low speed to cool the oven.
Cooking times seem too long
■ Is the cooking power set properly?
See “Cooking Power” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than specified in “Microwave
Oven Safety?”
Have a qualified electrician check the electrical system in the
home.
Radio or TV Interference
■ Is the microwave oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
ASSISTANCE OR
SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Replacement Parts/Accessories
Turntable
Part No. 8185279
Turntable Support and Rollers
Part No. 8185280
Countertop and Microwave
Oven Light Bulb
Part No. 8185282
Utensil Bars (2 bars - included
in installation hardware kit)
Part No. 8185284
S-Hooks (8 hooks - included
in installation hardware kit)
Part No. 8204698
Browning Pan
Part No. 8184863
Handle (for Browning Pan)
Part No. 8204652
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