VMC4350P-100NAS User Manual

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85Troubleshooting

Pro 4 Spotlight Camera

User Manual

Low battery

A low battery can cause the camera to stream intermittently. It’s time to recharge the battery

or change it when the battery level is down to two bars on the Arlo app Devices page.

Not receiving push notications for Arlo alerts

You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile

device. Arlo registers your device for push notication when you log in. If you used the logout

option instead of simply exiting the app, you must log back in to the app. You receive Arlo

alerts even if your device is sleeping.

Check the rules for armed modes

Check the rules in your modes. Make sure that push notication is enabled in the Armed mode

or in a custom mode if you created one.

1. Open the Arlo app.

2. Tap the Mode button.

3. Select the SmartHub.

A list of modes displays.

4. Tap Edit

next to Armed.

5. Tap Edit

next to the rule.

6. Under Alert, make sure that the Push Notication check box is selected.

7. If you made changes, tap Save.

Check the Arlo app notication settings on an iOS device

Make sure that you allow the Arlo app to receive push notications. The Arlo app push

notications can be disabled on iOS and Android devices.

1. Tap the Settings icon for your iOS device.

2. Tap Notications > Arlo.

3. Make sure that Allow Notication is selected.

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Arlo VMC4350P-100NAS Pro 4 Spotlight Camera - 3 Pack - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, Wire-Free, Direct to WiFi No Hub Needed, White - VMC4350P