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31
Warranty
DUAL FUEL RANG
E WARRANTY
TWO YEAR FULL WARRANTY
Freestanding ranges and all of their component parts, except as detailed below*, are warranted to be free from defective
materials or workmanship in residential housed hold use for a period of two (2) years from the date of original retail
purchase. Viking Range, warrantor, agrees to repair or replace at its option, any part which fails or is found to be defective
during the warranty period. Warranty service must be performed by a Viking Range LLC authorized service agency or
representative.
*90 Day Cosmetic Warranty: Products are warranted to be free from cosmetic defects in material or workmanship for
a period of 90 days from the date of original retail purchase. This warranty covers manufacturing based defects only
and does not cover issues resulting from handling or installation. Inspection of the product should be made at time
of delivery. Any defects must be reported to the selling dealer within the 90 day period. Viking Range LLC uses the
most up to date processes and the best materials available to produce all color finishes. However, slight color
variation may be noticed because of the inherent differences in painted parts and porcelain parts as well as
differences in product location and natural or artificial lighting. Warranty service must be performed by a Viking
Range LLC authorized service agency or representative.
*90 Day Residential Plus: Viking products are designed and certified for residential use only. They are not intended
for use in commercial applications. Viking products should only be used in accordance to national and local codes.
Viking is not responsible for property damage or injury resulting from use in a commercial application. To support
the manufacturing quality of its appliance’s Viking will provide a full 90 day warranty for products used in
“Residential Plus “applications. This “Residential Plus” warranty applies to applications where use of the product
extends beyond residential use but is in compliance with national and local code. In some jurisdictions these
applications are zoned as residential. Examples of, but not limited to, such applications covered by this warranty are
bed and breakfasts, fire stations, private clubs, churches, condominium/apartment common areas etc. Under this
"Residential Plus" warranty, the product, its components and accessories are warranted to be free from defective
material or workmanship for a period of ninety (90) days from the date of original retail purchase. Viking Range, LLC,
warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the
warranty period. This warranty covers parts and labor. This warranty excludes use of the product in all commercial
locations such as restaurants, food service locations and institutional food service locations.
FIVE YEAR LIMITED WARRANTY
Any surface burner, griddle burner or oven element which fails due to defective materials or workmanship in normal
residential use during the third thru the fifth year from the date of original retail purchase will be repaired or replaced free of
charge for the part itself, with the owner paying all other costs, shipping, handling and labor. Aesthetic conditions such as
corrosion, scratching, discoloration, carbon/food build up or similar blemishes due to normal wear and tear or improper use
or lack of maintenance is excluded from this warranty.
WARRANTY TERMS
This warranty extends to the original retail purchaser of the product warranted hereunder and to each transferee owner of
the product during the term of the original purchaser’s warranty. The warranty is transferable by the original retail purchaser
via home sale only. If a transferee owner is unable to provide proof of purchase from the original purchaser and the product
has not been previously registered, the production date of the product, located in the serial number on the product, will
serve as the effective warranty start date.
The activation date of the warranty begins from the date of original retail purchase. In the case of new product purchase via
building development sales, activation begins from the earlier date of either certificate of occupancy or 24 months from date
of manufacture. Note date of manufacture is identified by serial tag on product.
This warranty does not cover units purchased as b-stock, liquidation, salvage, seconds, refurbished, as-is, used products.
This warranty shall apply to products purchased in the United States and Canada. Products must be purchased in the country
where service is requested. Warranty service must be performed by a Viking Range LLC authorized service agency or
representative. Warranty shall not apply to damage resulting from abuse, accident, natural disaster, loss of electrical power to
the product for any reason, alteration, improper installation, improper operation, or repair service of the product by anyone
other than a Viking Range LLC authorized service agency or representative. This warranty does not apply to commercial
usage. Warrantor is not responsible for consequential or incidental damage whether arising out of breach of warranty, breach
of contract or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitations do not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase
upon request, and making the product reasonably accessible for service. If the product or one of its component parts
contains a defect or malfunction during the warranty period, after a reasonable number of attempts by the warrantor to
remedy the defects or malfunctions, the owner is entitled to either a refund or replacement, at the warrantor’s discretion of
the product or its component part or parts. Warrantor’s liability on any claim of any kind, with respect to the goods or
services covered hereunder, shall in no case exceed the price of the goods or service or part thereof which gives rise to the
claim.
WARRANTY SERVICE
Under the terms of this warranty, service must be performed by a Viking Range LLC authorized service agent or
representative. Service will be provided during normal business hours Labor performed at overtime or premium rates shall
not be covered by the warranty. To obtain warranty service contact Viking Range LLC Customer Care at 1-888-845-4641.
Please have model number, serial number, and date of original purchase available when calling. IMPORTANT: retain proof of
original purchase to establish warranty period. The return of the owner registration card is not a condition of warranty
coverage. You should, however, return the owner registration card so Viking Range LLC can contact you should any question
of safety arise which could affect you. Any implied warranties of merchantability and fitness applicable to the above
described burner assemblies, infrared rotisserie burners, grill grates, and stainless steel parts are limited in duration to the
period of coverage of the applicable express written limited warranties set forth above. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.
Specifications subject to change without notice.
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