Loading ...
Loading ...
Loading ...
13
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code there with your mobile device, or visit http://kitchenaid.custhelp.com.
Contact us by mail with any questions or concerns at the address below:
KitchenAid Brand Home Appliances
Customer eXperience Centre
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
If you experience Recommended Solutions
Nothing will operate Check the following:
■ Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped,
replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■ Microwave wiring: See Installation Instructions provided with your microwave oven.
Microwave oven will
not operate
Check the following:
■ Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water
does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for
service. See “Assistance or Service” section.
■ Door: Firmly close door. On some models, if a packaging spacer is attached to the inside of the door,
remove it, then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more
without the microwave oven being started. This occurs to avoid unintended starting of the microwave
oven. Open and close the door, then start the cycle.
■ Control: Make sure control is set properly. Make sure Control Lock is OFF. Make sure Demo mode
(on some models) is OFF.
Microwave oven
makes humming
noise
■ This is normal and occurs when the power supply in the magnetron cycles on.
Microwave oven door
looks wavy
■ This is normal and will not affect performance.
Turntable will not
operate
Check the following:
■ Turntable: Make sure turntable is correct-side up and is sitting securely on the turntable support.
See the “Turntable” section.
■ Turntable support: Remove turntable. Remove and clean turntable hub, support, and rollers. Replace
hub, support, and turntable. Place 1 cup (250 mL) of water on the turntable, then restart microwave
oven. If it still is not working, call for service. See the “Assistance or Service” section. Do not operate
the microwave oven without turntable and turntable support working properly.
Turntable alternates
rotation directions
■ This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
■ Display is showing an “Oven Status” with a letter/number code and instruction to inform
KitchenAid: The microwave oven has detected an internal problem. It has run a self-checking program
and displayed the error. Call for service. See the “Warranty” section for contact information.
Display shows time
countdown, but the
microwave oven is
not operating
Check the following:
■ Timer: See the “Timer” section.
■ Demo mode (one some models): See “Demo mode” section.
Fan running slower
than usual
■ The microwave oven has been stored in a cold area: The fan will run slower until the microwave
oven warms up to normal room temperature.
Cooking times seem
too long
Check the following:
■ Cooking power: See the “Microwave Cooking Power” section.
■ Amount of food: Larger amounts of food need longer cooking times.
■ Voltage: Have a qualified electrician check the electrical system in the home.
Loading ...
Loading ...
Loading ...