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13
Trouble Shooting
Problem Possible reason Remedy
APP
Handle does
not operate
(properly) with
Oral-B
TM
App.
1. Oral-B
TM
App is turned off.
2. Bluetooth interface is not acti-
vated on smartphone.
3. Radio transmission is deactivated
on handle; radio transmission
display (7) is turned off.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.0 (or higher)/
Bluetooth Smart.
6. Handle on plugged-in charger.
1. Turn on Oral-B
TM
App.
2. Activate Bluetooth interface on
smartphone (described in its
user manual).
3. Activate radio transmission by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until radio transmis-
sion display (7) turns on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close prox-
imity when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/
Bluetooth Smart in order to pair
handle. Check App Store
(SM)
or
Google Play
TM
for compatible
smartphones.
6. Radio transmission is deactivated
while handle is placed on
plugged-in charger.
Reset to factory
settings.
Original app functionality wanted. Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
TOOTHBRUSH
Handle is not
operating
(during first
use).
Battery has a very low charge
level; no lights illuminate.
Charge at least for 30 min.
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