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The following is a guide to aid in determining the origin of a problem for which these models could conceivably be brought
in for service.
Problem
Possible Cause Possible Solution
A. Unit won't 1. Open in power cord. 1. Replace cord.
run 2. Cord reel contacts worn. 2. Replace cord reel assembly.
modelswithout 3. Loose connection at insulated terminals 3. Check connectors.
switchin hose 4, On off switch failed. 4. Replace switch.
5. Motor brushes failed. 5. Replace brushes.
6. Motor bearings failed - motor seized. 6. Replace armature assm. and / or diffuser.
B. Unitwon't 1, Open in power cord. 1. Replace cord.
run 2. Cord reel contacts worn. 2. Replace cord reel assembly.
modelswith 3. On off switch failed. 3. Replace switch.
switch in hose
Power light not on
C. Unit won't
run
models with
switchin hose
Power light on
1. Hose not connected to unit.
2. Speed control failed.
3. PTO receptacle failed or mis- wired.
4. Open in hose wiring.
5. Switch in hose failed.
6. Motor brushes failed or stuck in holder.
7. TOC failed (Powermax units only).
1, Connect hose and check operation. Unit will not run
without hose connected.
2, Replace motor cover assembly. (includes speed
control).
3, Check wiring or replace.
4. Check hose and replace if necessary.
5, Replace hose.
6. Replace brushes,
7. Replace TOC.
D. Motor runs in 1.
high speed - 2.
shuts offwhen
rheostat is
adjusted to low
Failed speed control resistor or speed control 1.
Rheostat failed. 2.
Replace motor retainer assembly.
Replace rheostat,
E. Power nozz. 1. On off switch in hose failed.
runs, cleaner
doesn't ($3585)
1. Replace switch.
F. Power nozz.
won't run
1. Power nozzle switch on hose failed.
(PowerMax models only).
2. Poor connection at nozzle cordto hose.
3. Open in cord.
4. Switch on powered nozzle in bare floor
setting (where applicable)
5. Switch on power nozzle failed (where app.)
5. Power nozzle motorfailed.
1. Replace switch.
2. Check connection.
3. Replace cord.
4. Change setting to carpet and check operation.
5. Replace switch.
5. Replace motor assembly.
G. Cord reel
sluggish or
won't retract
1. Cord reel pedal pad worn or missing.
2. Cord reel pedal spring broken.
3. Cord reel brake arm broken or
mis-positioned.
4. Cord reel tension spdng broken.
5. Cord reel mounted out of position.
6. Cord reel lost pretums.
7. Obstruction in cord reel cavity.
1. Replace pedal. If both tabs are broken, pedal will
not seat in housing.
2. Replace spdng.
3. Replace.
4. Replace cord reel assembly.
5. Check mounting. Remount and check operation.
6. Readjust to three preturns.
7. Remove obstruction.
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