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15
What is the BTU Rating for the heater?
The DR. INFRARED HEATER MODEL DR218-1500 is approximately
5200 BTUs; the MODEL DR218-3000 is approximately 10400 BTUs.
The power cord feels warm to the touch; should I be concerned?
It is normal for the heater’s plug and cord to feel warm to the touch. A plug or
cord which becomes hot to the touch or becomes distorted in shape may be a
result of a worn electrical outlet. Worn outlets or receptacles should be
replaced prior to further use of the heater. Plugging the heater into a worn
outlet may result in overheating of the power cord or even start a fire.
I don’t have a grounded outlet; can I use a cord adapter or remove the
grounding plug?
NO. If you don’t have a grounded outlet, contact a licensed electrician in your
area for advice. Removing or altering any part of the heater is unsafe and will
also void your warranty.
How long is the warranty?
This heater comes with a ONE-YEAR LIMITED COMPONENT WARRANTY. If
your unit does not appear to be working properly, please contact our service
center by calling 1-800-317-1688. Prior to your call, we encourage you to visit
our service related website www.DrHeaterUSA.com for troubleshooting tips
and service instructions if needed.
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