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The ice cubes are hollow or The water shutoff valve is not fully Turn the water shutoff valve fully open.
small open.
NOTE: This is an indication
There is a kink in the water source line. A kink in the line can reduce water flow. Straighten the water
of low water pressure.
source line.
A water filter is installed on the Remove filter and operate ice maker. If ice quality improves,
refrigerator, then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
A reverse osmosis water filtration This can decrease water pressure. See "Water Supply
system is connected to your cold Requirements."
water supply.
Questions remain regarding water Call a licensed, qualified plumber.
pressure.
Off-taste, odor or gray Newly installed refrigerator requires Flush the water system. See "Water and Ice Dispensers" for
color in the ice or water flush of water system, water system flushing instructions.
Recently installed or replaced Discard the ice and wash the ice storage bin. Flush the water
plumbing connections. New plumbing system with 3 gal. (12 L) of water. Allow 24 hours for the ice
connections can cause discolored or maker to make new ice, and discard the first 3 batches of ice
off-flavored ice and water, produced.
Using a water supply connection type It is recommended to use copper tubing or Whirlpool supply
other than recommended, line, Part Number 8212547RP. See "Connect to Water Line."
The ice has been stored too long. Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
The water has been stored too long. Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has transferred Use airtight, moisture proof packaging to store food.
to the ice.
There are minerals (such as sulfur) in A water filter may need to be installed to remove the
the water, minerals.
There is a water filter installed on the Gray or dark discoloration in ice may indicate that the water
refrigerator, filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter.
See "Water and Ice Dispensers" for water filter flushing
instructions.
The water filter needs to be replaced. Replace the disposable water filter at least every 6 months or
when indicated. See "Water Filtration System."
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