Loading ...
Loading ...
Loading ...
44
TROUBLESHOOTING
If you encounter any issues with your cooktop, consult the table below for a quick
resolution before contacting our service team:
ISSUE:
There is no power
to the appliance
CAUSE/RESOLUTION:
Check whether there is a power outage.
Check whether the appliance is properly connected to the
electricity.
Has the timer setting elapsed or reached the longest
cooking time setting and auto shut off?
Is there liquid boiling over the control panel, and has that
prompted the auto shutoff?
The touch control
panel buttons
can’t be activated
Check if child lock is on
Check to see if liquid/wet cloth over touch control panel has
activated overflow protection
After cooking, “H”
shows on display
This is normal. The cooktop is displaying the Residual Heat
Warning. It will remain on until the surface is cool enough
for touch.
After turning off
the cooktop, the
fan remains on.
This is normal, this is to help appliance completely cool
down
Some pans make
crackling or
clicking noises
This is the normal sound of induction coils
The glass is being
scratched
Check whether you used unsuitable or rough-edged
cookware
Check whether abrasive cleaning products have been used.
The heating
element of
ceramic cooktop
turns on and off
alternately when
working.
This is a normal feature for ceramic hobs, as internal
temperature sensors will prevent the cooktop from
reaching dangerous cooking temperatures.
If you've checked the table above and find that you still need help with your
cooktop, call our Customer Service facility at 800-932-4267.
Loading ...