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18
My scale will only measure my weight, not my body fat or other metrics.
• Set up your smart scale in the VeSync app. Your weight will show on
the scale display, and more results will show on the app.
• If you’re wearing shoes or socks, the scale cannot measure health
metrics such as body fat. Step on the scale with bare feet. [Figure 3.1]
• Make sure to place your feet on the scale’s conductive areas.
[Figure 3.2]
Note: If the scale has errors on the display, will not turn off automatically,
or has a problem not listed here, try removing the batteries for 3 seconds,
then replacing them.
[Figure 3.1] [Figure 3.2]
Conductive Areas
If you still need help, please contact Customer Support
(page 23).
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