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en Troubleshooting
54
Fault Cause and troubleshooting
The door cannot
beopened.
Water level is too high.
▶
Start the Drainprogramme.
Power failure.
▶
Open the door using the emergency release.
→"Emergency release", Page59
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page45
is activated.
▶
Continue the programme by selecting Spin or
Drain and pressing Start/Reload/Pause .
→"Resuming the programme when the programme
status is Rinse Hold", Page40
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶
Correctly assemble the pump cover.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶
Remove any unapproved extensions from the water
hose. Connecting the appliance
Water is not flowing
in. Detergent is not
being dispensed.
You have not pressedStart/Reload/Pause .
▶
Press Start/Reload/Pause .
The filters in the water inflow are blocked.
▶
Clean the filters in the water inflow →Page48.
The tap is turned off.
▶
Turn on the tap.
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