Loading ...
Loading ...
Loading ...
www.tsicustomerservice.comA612
8
TROUBLESHOOTING GUIDE
Problem Root Cause Corrective Action
10. Not producing
enough heat.
10a. power strip/surge protector/
extension cord being used
10b. Location of unit.
10a. Plug unit directly into the wall.
10b. Make sure unit is located on an interior wall.
11. Unit blows cool or
cold air.
11. Defective heater blower
assembly.
11. Replace heater blower assembly.
12. Noise with
heater on.
12a. Dirty heater blower motor
12b. Defectiveheater/blower
assembly.
12a. Gently vacuum heater blower vents.
12b. Replace heater/blower assembly.
13. Noise with ames
on and heater o.
13a. Defective ame generator
drive motor.
13b. Dented back panel
13c. Warped spinner sha
13a. Replace ame generator drive motor.
13b. Refer to TSI customer service.
13c. Refer to TSI customer service.
14. Is it safe to place
unit on carpet?
14. Product Inquriy 14. It is safe to place unit on carpet but make sure any ammable
items are at least 3 feet away from front and sides of the unit.
15. How many square
feet will my unit
warm up?
15. Product Inquriy 15. Provides supplemental heat up to 1000 square feet
16. Flame eect works
but heater
function does not
and the ember bed
ashes when
the heater button
is pressed.
16. e heater is disabled. 16. With the power on press and hold the POWER button on the
control panel for 10 seconds. Once re-enabled the emberbed
lights will ash multiple times.
17. Remote control is
not working when
buttons are
pressed.
17a. No batteries or battery power.
17b. Poor signal
17c. Distance
17a. Change the remote batteries.
17b. Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
17c. Operate the remote at a distance less than 20 feet from the front
of the appliance; point the remote at the control panel.
Loading ...
Loading ...
Loading ...