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Maintenance
Troubleshooting
Check your problem by using the chart below and try the solutions for each problem. If the
microwave oven still does not work properly, contact the following number for customer
assistance: 1-800-842-1289.
TROUBLE POSSIBLECAUSE POSSIBLEREMEDY
a. Plug into the outlet.
Oven will not start b. Close the door and try
again.
c. Check instructions.
Arcing or sparking
Unevenly cooked
foods
a. Use microwave-safe
cookwa re only.
b. Do not operate with oven
empty.
c. Clean cavity with wet towel.
a. Use microwave-safe
cookwa re only.
b. Completely defrost food.
c. Use correct cooking time,
power level.
d. Turn or stir food.
Overcooked foods Use correct cooking time,
power level.
Undercooked foods
a. Electrical cord for oven is
not plugged in.
b. Door is open.
c. Wrong operation is set.
a. Materials to be avoided in
microwave oven were used.
b. The oven is operated when
empty.
c. Spilled food remains in the
cavity.
a. Materials to be avoided in
microwave oven were used.
b. Food is not defrosted
completely.
c. Cooking time, power level
is not suitable.
d. Food is not turned or stirred.
Cooking time, power level is
not suitable.
a. Materials to be avoided in
microwave oven were used.
b. Food is not defrosted
completely.
c. Oven ventilation ports are
restricted.
d. Cooking time, power level is
not suitable.
a. Materials to be avoided in
microwave oven were used.
b. Cooking time, power level is
not suitable.
c. Food is not turned or stirred.
a. Cover or lid on food not
vented.
b. Door opened before sensor-
detected cooking time
appears in display.
Improper defrosting
Sensor cooked foods
not properly cooked
a. Use microwave-safe
cookwa re only.
b. Completely defrost food.
c. Check to see that oven venti-
lation ports are not restricted.
d. Use correct cooking time,
power level.
a. Use microwave-safe
cookwa re only.
b. Use correct cooking time,
power level.
c. Turn or stir food.
a. Cover or lid over food must
contain vent hole for escaping
steam.
b. Do not open door to stir or
turn food before sensor-
detected cooking time
appears in display.
EN-16
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