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Troubleshooting
Recording will automatically stop if the signal becomes too weak.
Note:
• Recording function may not work if the read/write speed of the USB device is too slow.
• Recording function may not work because the storage format of your device is unsupported.
• The Recording functions may not be applicable in some models/countries/regions.
TV Status Diagnosis
> Settings > Support > Self Diagnosis
When the TV malfunctions, you can perform some self-diagnosis to find the problem.
• Picture Test
When performing the Picture Test, a test picture will be shown on screen. Select OK to start the test.
Picture Test displays a high-definition picture that you can examine for flaws or faults. Please check the
picture carefully in the next 10s.
• Sound Test
When performing the Sound Test, a test sound will be played with the TV Speaker. Select OK to start the
test. Please listen to the sound carefully to check whether you can hear the sound problem.
• Network Test
When performing a Network Test, the test will confirm whether your TV is connected to network via the TV
screen. If the network test is successful but you still have problems using online services, please contact
your Internet provider.
• Bandwidth Monitoring
Test the speed with a third-party website.
• Input Connection Test
When performing an Input Connection Test, you can select from the input sources and check related
information with external connections.
Picture Issues
When the TV has a picture problem, these steps may help resolve the problem.
> Settings > Support > Self Diagnosis > Picture Test
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is
caused by the TV. Picture Test displays a high definition picture that you can examine for flaws or faults.
• If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact the
service company in your country/region.
• If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
• If the problem persists, check the signal strength or refer to the external device's user manual.
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