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38
RHEEM ELECTRIC DOMESTIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
RHEEM STELLAR STAINLESS STEEL ELECTRIC MODELS
1. THE RHEEM WARRANTY – GENERAL
1.1 This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street,
Rydalmere New South Wales.
1.2 Rheem offer a trained and qualified national service network who will repair or replace components
at the address of the water heater subject to the terms of the Rheem warranty. Rheem Service, in
addition can provide preventative maintenance and advice on the operation of your water heater.
The Rheem Service contact number is available 7 days a week on 131031 with Service personnel
available to take your call from 8am to 8pm daily (hours subject to change).
1.3 For details about this warranty, you can contact us on 131031 or by email at
[email protected] (not for service bookings).
1.4 The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to
water heaters manufactured after 1st September 2013.
1.5 If a subsequent version of this warranty is published, the terms of that warranty and what is covered
by it will apply to water heaters manufactured after the date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1 The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.2 If you require a call out and we find that the fault is not covered by the Rheem warranty, you are
responsible for our standard call out charge. If you wish to have the relevant component repaired
or replaced by Rheem, that service will be at your cost.
2.3 Where a failed component or cylinder is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Rheem warranty.
2.4 Where the water heater is installed outside the boundaries of a metropolitan area as defined by
Rheem or further than 25 km from either a regional Rheem branch office or an Accredited Rheem
Service Agent's office, the cost of transport, insurance and travelling between the nearest branch
office or Rheem Accredited Service Agent’s office and the installed site shall be the owner’s
responsibility.
2.5 Where the water heater is installed in a position that does not allow safe or ready access, the cost
of that access, including the cost of additional materials handling and/or safety equipment, shall
be the owner’s responsibility. In other words, the cost of dismantling or removing cupboards, doors
or walls and the cost of any special equipment to bring the water heater to floor or ground level or
to a serviceable position is not covered by this warranty.
2.6 This warranty only applies to the original and genuine Rheem water heater in its original installed
location and any genuine Rheem replacement parts.
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