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8. Ensuring the large water tube remains straight, place the assembled top components onto the Third Tier
and twist to lock into place.
9. From the pump access panel in the Bottom Column, locate the water tube and rmly attach it to the Electric
Submersible Pump. Slide the Pump Access Cover over the opening in the Basin Tier.
10. Fill the fountain with enough water to keep the pump fully submerged during operation, approximately 28
gallons.
NOTE:
As water pumps up from the basin, it will ll the upper tiers. Fill the tiers with water before
using the pump.
11. Plug the power cord into a properly grounded GFCI outlet.
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Note: When rst used, there may be air in the pump. It may take several minutes for trapped air to escape, allowing water to ow.
You may need to add more water as the pump begins to circulate water through the fountain.
WARNING!
Manufacturer and seller expressly disclaim any and all liability from personal injury, property damage
or loss, whether direct or indirect, or incidental, resulting from the incorrect attachment, improper use,
inadequate maintenance, or neglect of this product.
10/2020
IMPORTANT INFORMATION
• For outdoor use only.
• Some splashing is normal; adjust the flow rate on the pump if the water rate is too high.
• Check the water level frequently to ensure the pump remains fully submerged; never allow the pump to run dry as
it will burn out the motor.
• Only use water in this fountain. Distilled water will help prevent mineral buildup but is not required, avoid heavily
chlorinated water as it may damage the fountain or pump.
• Periodically change the water to keep the fountain and pump clean. Remove scale and buildup regularly.
DO NOT use harmful additives such as bleach, chlorine, etc.
DO NOT use anything abrasive to scrub the fountain.
DO NOT use a pressure washer or abrasive materials to wash the fountain.
• Always shut off the power supply before cleaning and maintaining the fountain and recirculating pump.
• Take care when handling the pump; only pick it up by the body of the pump, never by the power cord.
• During freezing weather, drain the fountain, disconnect the pump and store indoors; allowing ice to form may
damage the fountain in such ways as, but not limited to, the fountain cracking, and/or permanent pump damage.
TROUBLESHOOTING
• Ensure that the pump is fully submerged and add water if necessary.
• If water is not flowing within several moments of the fountain being plugged in, the pump may have trapped air which
can prevent water from circulating properly. Simply unplug the power supply for a few moments and plug it back in.
Also check the pump and tubing for obstructions.
• If water is not flowing or water is splashing, check the flow control on the body of the pump; it may need to be adjusted
to achieve the desired flow rate.
• If water is not flowing evenly, ensure the fountain is on a smooth, level surface. Add thin, plastic shims (not included)
between tiers to level out water flow.
• Soft surfaces may cause the fountain to become unbalanced. A large stepping stone or paving stone (not included) is
recommended to help ensure the fountain remains evenly balanced.
• Make sure the adapter cable is fully connected to the pump power cable.
• Make sure the power outlet is working; if in doubt about electrical connections, consult a certified electrician.
If you are still experiencing issues, please contact our customer service team through one of the methods mentioned at
the top of page 1. Please have the item number and order information available to help expedite response time.