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AFTERSALES SERVICE
In order to receive complete assistance, please register your product on
www.hotpoint.eu/register.
BEFORE CALLING THE AFTERSALES SERVICE:
1. See if you can solve the problem by yourself with the help of the
TROUBLESHOOTING suggestions.
2. Switch the appliance o and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN
TOUCH WITH THE NEAREST AFTERSALES SERVICE.
To receive assistance, call the number shown on the warranty booklet or
follow the website’s instructions on www.hotpoint.eu.
When contacting our Client After-sales service, always specify:
• a brief description of the fault;
• the type and exact model of the appliance;
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Made in X
Type: XXXMod.: XXX
01
XXXX XXX XXXXXXX XXXX XXXXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• the serial number (number after the word SN on the rating plate
located under the appliance). The serial number is also indicated in the
documentation;
SERVICE
000000000000SN
• your full address;
• your telephone number.
If any repairs are required, please contact an authorized after-sales service
(to guarantee that original spare parts will be used and repairs carried out
correctly).
TROUBLESHOOTING
If the hob does not operate correctly, before calling the After-Sales Service,
refer to the Troubleshooting Guide to determine the problem
1. The burner fails to ignite, or the ame is not even
Check that:
• the gas or electrical supplies are not shut o and especially that the
gas supply tap is open;
• the gas cylinder (liquid gas) is not empty;
• the burner openings are not clogged;
• the plug end is not dirty;
• all the burner parts have been positioned correctly;
• there are no draughts near the hob.
2. The burner does not stay lit
Check that:
• when lighting the burner, the knob has been pressed for enough
time to activate the protection device;
• the burner openings are not clogged near the thermocouple;
• the end of the safety device is not dirty;
• the minimum gas setting is correct (see relevant paragraph).
3. The containers are not stable
Check that:
• the bottom of the container is perfectly at;
• the container is centred on the burner;
• the grids have not been exchanged or positioned incorrectly.
If after the above checks the fault still occurs, get in touch with the nearest
After Sales Service.
Whirlpool EMEA S.P. A.
via Carlo
Pisacane n.1,
20016 Pero (MI),ITALY