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4
Charge the device completely.
Tips for Charging Your Device
• Connect the charger securely to the device to charge it using
the USB cable (Charging the Device, page 9).
You can charge the device by plugging the USB cable into a
Garmin approved AC adapter with a standard wall outlet or a
USB port on your computer.
• View the remaining battery graphic on the device information
screen (Viewing Battery Power, page 1).
Device Care
NOTICE
Avoid extreme shock and harsh treatment, because it can
degrade the life of the product.
Do not use a sharp object to clean the device.
Never use a hard or sharp object to operate the touchscreen, or
damage may result.
Avoid chemical cleaners, solvents, and insect repellents that can
damage plastic components and finishes.
Thoroughly rinse the device with fresh water after exposure to
chlorine, salt water, sunscreen, cosmetics, alcohol, or other
harsh chemicals. Prolonged exposure to these substances can
damage the case.
Do not place in high temperature environments, such as a
clothes dryer.
Do not store the device where prolonged exposure to extreme
temperatures can occur, because it can cause permanent
damage.
Cleaning the Device
NOTICE
Even small amounts of sweat or moisture can cause corrosion
of the electrical contacts when connected to a charger.
Corrosion can prevent charging and data transfer.
1
Wipe the device using a cloth dampened with a mild
detergent solution.
2
Wipe it dry.
After cleaning, allow the device to dry completely.
TIP: For more information, go to www.garmin.com/fitandcare.
Troubleshooting
Is my smartphone compatible with my
device?
The vívosmart 4 device is compatible with smartphones using
Bluetooth technology.
Go to www.garmin.com/ble for compatibility information.
My phone will not connect to the device
• Bring the device within range of your smartphone.
• If your devices are already paired, turn Bluetooth off on both
devices, and turn it back on.
• If your devices are not paired, enable Bluetooth technology
on your smartphone.
• On your smartphone, open the Garmin Connect app, select
or , and select Garmin Devices > Add Device to enter
pairing mode.
• On your device, press to view the menu, and swipe to
select > to enter pairing mode.
My device will not connect to the phone GPS
• Bring the device within range of your smartphone.
• Enable GPS on your smartphone.
• Check your phone's settings to verify that the phone's
location services are enabled for the Garmin Connect app.
• Go to an open area with a clear view of the sky, away from
tall buildings and trees.
• Remain stationary for several minutes.
Activity Tracking
For more information about activity tracking accuracy, go to
garmin.com/ataccuracy.
My step count does not seem accurate
If your step count does not seem accurate, you can try these
tips.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when pushing a stroller or
lawn mower.
• Carry the device in your pocket when actively using your
hands or arms only.
NOTE: The device may interpret some repetitive motions,
such as washing dishes, folding laundry, or clapping your
hands, as steps.
The step counts on my device and my Garmin
Connect account don't match
The step count on your Garmin Connect account updates when
you sync your device.
1
Select an option:
• Sync your step count with the Garmin Connect application
(Syncing Your Data with Your Computer, page 7).
• Sync your step count with the Garmin Connect app
(Syncing Your Data with the Garmin Connect App,
page 7).
2
Wait while the device syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the Garmin
Connect application does not sync your data or update your
step count.
My stress level does not appear
Before the device can detect your stress level, wrist-based heart
rate monitoring must be turned on.
The device samples your heart rate variability throughout the
day during periods of inactivity to determine your stress level.
The device does not determine your stress level during timed
activities.
If dashes appear instead of your stress level, be still, and wait
while the device measures your heart rate variability.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward
your intensity minutes goal, the intensity minutes flash.
Exercise for at least 10 consecutive minutes at a moderate or
vigorous intensity level.
The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation
changes as you climb floors. A floor climbed is equal to 3 m
(10 ft.).
• Locate the small barometer holes on the back of the device,
near the charging contacts, and clean the area around the
charging contacts.
10 Troubleshooting
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