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www.SCEPTRE.com
SCEPTRE E27 FHD Display User Manual
Problem
Possible solutions
I CANNOT GET THE
RESOLUTION
1920 x1080
If you are using HDMI or DP, please try out VGA to see if
you are able to achieve that resolution. If your VGA can
then, your video card’s HDMI cannot support widescreen
resolutions.
Sometimes your video card will not read the monitor
correctly and will not allow you to achieve the resolution you
want. Rebooting your computer will solve the situation.
You can also make sure your video card’s video drivers are
up to date. You can find what video card you have by
clicking on START then RUN. Type in “DXDIAG”. When the
diagnostic window pops up, click on the DISPLAY tab. The
program will tell you what video chipset you have. Copy that
name then search it with an online search engine like
GOOGLE™. Find your video card company’s web address
and search for newer drivers. If updating your drivers does
not work, you probably have one of the older video cards
and cannot achieve a widescreen resolution. You’ll need to
upgrade your video card to a newer one.
I DO NOT HEAR ANY
SOUND FROM THE
SPEAKERS
Check your 3.5 mm mini-jack cable and see if it is
connected correctly between the computer and the monitor.
Check the volume of your computer and also the volume of
the monitor.
THE VIDEO IS TOO
BRIGHT NO MATTER
WHAT I ADJUST
Sometimes having older video cards this type of problem
might happen due to newer LEDs having to provide HD
video capability and not being fully compatible with older
video cards. You can try adjusting the contrast to a lower
value and adjust the brightness to compensate.
THE WORDS AND
VIDEO ARE TOO
BLURRY
Are you using the monitor’s native resolution? If not you’ll
need to switch resolution to the native 1920 x 1080 at 60 Hz
to make the words clearer. If you’re using VGA please do
not forget to AUTO ADJUST.
If the words are still blurry, please try enabling or disabling
CLEAR TYPE function from windows.
THE COLORS ARE
NOT CORRECT
Sometimes the colors are not correct because your VGA or
DP or HDMI cable is loose or corrupt. Please try
reconnecting your cable or swap out your current cable to
see if the problem persists.
HOW DO I RESET
THE MONITOR
Make sure there is a valid video signal to the monitor and
press menu to open the OSD. Look for ALL RESET under
the OTHERS options.
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