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21
Please contact 1-800-239-0689 for further assistance.
Troubleshooting
Problem Possible Cause Corrective Action
There is no power and the logs do not glow. The unit does not have power.
Check that the unit is plugged into a standard
120 volt outlet. Then make sure power is set
to the “ON” position.
E1 displayed on the control panel.
The overheat protection device has been
engaged.
Unplug the unit and wait 5-10 minutes to
allow the sensor to reset itself. Plug the unit
back in and turn on the heater. If the problem
persists, call customer service.
E2 displayed on the control panel.
The ambient temperature sensor is broken or
not working correctly.
Unplug the unit and wait 5-10 minutes to
allow the sensor to reset itself. Plug the unit
back in and turn on the heater. If the problem
persists, call customer service.
E3 displayed on the control panel. The Child Lock function is activated.
To deactivate the Child Lock function, hold
the Lock button for 3 seconds.
The fan motor continues to blow after unit is
powered off.
This is a normal operation.
This is a standard feature; the blower runs
for an additional 20 seconds to ensure heat
will not be trapped inside the unit.
The power cord gets warm to the touch.
This is normal for a heater appliance as it
requires more current to operate. Check the
connections of the appliance cord and the
outlet. During use, check the plug and outlet
frequently to determine if it is HOT; if so,
discontinue use of the appliance and consult
with a qualied electrician to check or change
the overheating outlet(s).
E4 displayed on the control panel. The fan blower is not working.
Unplug the unit and wait 5-10 minutes to
allow it to reset itself. Plug the unit
back in and turn it on. If the problem
persists, call customer service.
This is a normal operation.
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