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14
If you experience
Possible causes
Solution
Incorrect or wrong wash
or rinse
temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star
®
qualied washers use cooler wash and rinse water
temperatures than traditional top-load washer. This includes
cooler hot and warm washes.
Load not rinsed Check for proper water supply.
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call...
In U.S.A. www.maytag.com/help - In Canada www.maytag.ca
Washer not performing as expected (cont.)
Energy-saving controlled
wash temperatures.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Washer may be tightly packed. The washer is less efcient at rinsing when tightly packed.
Load garments in loose heaps evenly around the washplate. Do
not load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer is started.
Using a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles with
high spin speeds. Use the recommended cycle/speed spin for your
garment. To remove extra water in the load, select DRAIN & SPIN.
Load may need to be rearranged to allow even distribution of the
load in the basket.
The washer may be tightly packed or
unbalanced.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Empty pockets and use garment bags for
small items.
Tightly packed or unbalanced loads may not allow the washer to
spin correctly, leaving the load wetter than normal. Evenly arrange
the wet load for balanced spinning. Select the Drain & Spin cycle
to remove excess water. See “Using Your Washer” for loading
recommendations.
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes)
Check plumbing for correct
drain hose installation. Drain hose
extends into standpipe farther than
4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the oor.
Remove any clogs from drain hose.
Too much detergent causing suds to
slow or stop draining and spinning.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select RINSE &
SPIN. Do not add detergent.
The high spin speeds combined with air ow during the nal spin
can cause items near the top of the load to develop dry spots
during the nal spin. This is normal.
High speed spins extract more
moisture than traditional top-load
washers.
Dry spots on load
after cycle
TROUBLESHOOTING
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