Loading ...
Loading ...
Loading ...
Napoleon.com | BUILT-IN Series
Troubleshooting |
23
Troubleshooting
Possible causes Solution
Possible spider web or other debris.
Thoroughly clean nest or webs out of your burner orifice by
removing it and following instructions in this manual.
See "Leak Test".
Improper air shutter adjustment.
Open or close air shutter slightly according to this manual.
See "Maintenance Instructions".
IMPORTANT! This must be done by a qualified gas installer.
Lack of gas Check gas level in propane cylinder.
Supply hose is pinched. Reposition supply hose as necessary.
Propane regulator in low flow state.
Turn the burners off and close the tank valve, wait a minute before
fully re-opening the valve, allow a few seconds for the pressure
to equalize before following the Lighting Instructions to start the
grill. Ensure igniting procedure is followed carefully every time you
cook. All gas valves must be OFF when the tank valve is turned
on. Always open the tank valve slowly.
Infrared Burner Flashes Back
• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and
grows dim or has a large flame on start up.
Possible causes Solution
Ceramic tiles overloaded with grease drippings and build-
up. Ports are clogged
Turner burner OFF and allow to cool for at least 2 minutes.
Reignite burner and burn on HIGH for at least 5 minutes, or until
the ceramic tiles are evenly glowing red.
Burner overheated because inadequate ventilation. Too
much grill surface covered by griddle or pan.
Ensure no more than 75% of the grill surface is covered by
objects or accessories. Turn burner OFF and allow to cool for at
least 2 minutes. Reignite.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip
pan.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Peeling Paint
• Paint appears to be peeling inside lid or hood.
Possible causes Solution
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is porcelain
or stainless steel and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See "Cleaning instructions".
REGISTER
YOUR GRILL!
Register your grill! Go
to Napoleon.com or
your Assembly Guide
for replacement parts
instructions.
WE WANT
TO HELP!
Napoleon is here to
ensure your grilling
experience is memorable.
Contact us if you require
additional help.
Troubleshooting
N415-0601_Built In (Book).indb 23N415-0601_Built In (Book).indb 23 2/11/2021 3:38:56 PM2/11/2021 3:38:56 PM
Loading ...
Loading ...
Loading ...