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12
PROFESSIONAL WARRANTY
All FALMEC Professional range hoods come with a 3 year parts and labour warranty. PRKS
will correct, free of charge, any defects in material or workmanship for the period of 3 years,
subject to the terms of our warranty stated below.
This warranty will be void if a model from the professional series is used for commercial
purposes. Some examples of commercial purposes but not limited to, include restaurants,
cafés, schools and clubs.
Rangehoods in the Professional range (exlduing BBQ models) are designed and warranted
“strictly” for indoor use only (household kitchen).
Please note: The benets provided by this warranty are in addition to all other rights and
remedies in respect to the product which the consumer has under the Australian competi-
tion and Consumer Act 2010.
1. This warranty only applies for products installed by a qualied person and when provided
with a certicate of compliance in accordance with State/Territory laws.
2. This product must be used in accordance with the manufacturer’s instructions. This war-
ranty does not apply should the defect in or failure of the product be attributable to misuse,
abuse, accident or non-observation of the manufactures instructions on the part of the user.
FALMEC appliances does not accept liability for any direct or consequential loss, damage or
other expense caused by or arising out of any failure to install or use the product in accord-
ance with the manufacturer’s instructions.
3. The warranty does not cover failures due to normal wear and tear with reasonable use or
consumable components such as globes, lters, etc.
4. PRKS appliances, at its own discretion may replace or repair any defective component(s)
to aect a repair due to any faulty workmanship and material. The warranty does not cover
breakage of outer glass panels attributed to external damage.
5. The warranty provided is a “Repair Warranty” and in an extreme event if a repair cannot
take place, a replacement will be provided of an equivalent current model where the bal-
ance of the warranty period from the original date of purchase will take eect.
6. This warranty is immediately void if the serial or model number label is removed, defaced,
serviced or repaired by a unauthorised/unqualied personal or used for industrial/commer-
cial purposes.
7. Warranty will be only provided when a proof of the original purchase is presented to an
authorised dealer or reseller before or at the time of service.
8. This warranty does not cover any corrosion or defect as a result of the product being
installed in an environment in which the appliance is not protected from the weather.
9. It is the responsibility of the customer to ensure the appliance is easily accessible for a
service technician to carry out required repairs. Any obstruction prohibiting access to the
product by building materials of any kind will be required to be removed and reinstalled
by the customer.
10. This warranty covers the rst 50 km travelled by a repair technician to the appliance loca-
tion and return. Any travel in excess of 50 km each way is not covered by the warranty. PRKS
has a service network in all metropolitan areas and most regional areas. Where the warranty
claim has been made outside a radius of 50 km from any store where the product can be
purchased, the customer is responsible for the cost of delivery to the nearest service agent
or the travel cost for a technician to travel to a location outside the 50 km radius.
YOUR STATUTORY RIGHTS
FALMEC products fully assures all customers that our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. You are also entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
The benets under FALMEC’s warranty are in addition to other rights you have at law in
relation to the appliances or services to which the warranty relates.
OUTDOOR USE OF PROFESSIONAL RANGEHOODS
Outdoor BBQ models from the Falmec Professional series are warranted for use above bar-
becues and in alfresco areas with one open wall and a solid roof such as that they are not
exposed to the elements.
Professional BBQ models MUST only have the specied 2010 m3/hr motor installed in
conjunction with the hood.
In a the scenario where the hood is located near the ocean or exposed to salty air, regular
care and cleaning of the hood is recommended to prevent any corrosion.
This warranty will be void if the outdoor models from the Falmec Professional series are
used for commercial purposes. Some examples of commercial purposes but not limited to,
include restaurants, cafés, schools, clubs.
PROFESSIONAL REMOTE MOTORS
In addition to the standard 3 years parts and labour warranty stated above the remote mo-
tors from the Professional series are covered for an additional 7 years as a parts only warranty
therefore giving a total coverage of 10 years. This warranty is conditional by the following
items.
• If installed in coastal applications the external housing must have a anti-corrosive coating
applied. The internal fan may also require additional cleaning/washdown as a result of expo-
sure to salt in the air.
• Fan must be installed in a position that it will not be subjected to excessive duct tempera-
tures (40˚ covers all models).
• Filters must be in place within the rangehood and regularly maintained/cleaned/replaced
as needed.
SUPPORT
At PRKS we place great importance on customer satisfaction and that is why we have
established a dedicated and experienced customer support team that you can rely on.
Should you ever need to make a warranty related enquiry about your FALMEC product sim-
ply call 03 9700 9100 (Australia) or 09 9640 400 (New Zealand) to speak with our friendly
customer service consultants. We suggest you have the following information close at hand
to make the process as easy as possible:
1. Model number of your appliance
2. Serial number of your appliance
3. A copy of your original purchase receipt
4. Address details of where the appliance is installed
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