www.lg.com
http://www.lghvac.com
Copyright © 2020 LG Electronics Inc. All Rights Reserved.
MFL67646805
Rev.04_111120
OWNER’S MANUAL
AIR CONDITIONER
Read this owner’s manual thoroughly before operating
the appliance and keep it handy for reference at all
times.
ENGLISH FRANÇAIS ESPAÑOL
TYPE: ROOM AIR CONDITIONER
2
TABLE OF CONTENTS
TABLE OF CONTENTS
3 SAFETY INSTRUCTIONS
3 IMPORTANT SAFETY INSTRUCTIONS
7 PRODUCT OVERVIEW
9 PREPARING FOR INSTALLATION
9 Contents of Installation Kit
9 Tools and Materials Needed
10 INSTALLATION
10 How to Install the Unit
11 How to connect power supply cord
12 Disassembly Instructions
12 Electrical Data
14 Electrical Safety
15 Subbase (Optional)
17 OPERATION
17 Before Operation
18 Manual Controls
19 Control Panel
20 Additional Controls
25 Self-Diagnosis
27 SMART FUNCTIONS
27 LG ThinQ Application
29 Smart Diagnosis
30 MAINTENANCE
30 Air Filter
31 Vent Filter
32 Unit
32 Compressor and Fan Motor
32 Front Grille
33 TROUBLESHOOTING
33 Before Calling for Service
33 Normal Sounds You May Hear
36 WARRANTY(USA)
37 WARRANTY(CANADA)
SAFETY INSTRUCTIONS
3
ENGLISH
Your safety and the safety of others are very important.
We have provided many important safety instructions in this manual and on your
appliance. Always read and follow all safety instructions.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety instructions will tell you what the potential hazard is, tell you how to reduce the
chance of injury, and tell you what may happen if the instructions are not followed.
!
!
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety instructions will follow the safety alert symbol and either the word
WARNING or CAUTION.
!
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or
injury to persons when using this product, follow basic precautions,
including the following:
California Proposition 65
• This product contains chemicals known to the State of California to cause cancer
and birth defects or other reproductive harm. Wash hands after handling.
INSTALLATION
• Before use, the appliance must be properly installed as described in this manual.
• Contact the authorized service technician for repair or maintenance of this unit.
• Contact the installer for installation of this unit.
• When the power cord is to be replaced, replacement work shall be performed by
authorized personnel only using only genuine replacement parts.
• Installation work must be performed in accordance with the National Electric Code
by qualified and authorized personnel only.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical
overload.
!
IMPORTANT SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
4
SAFETY INSTRUCTIONS
• Always plug into a grounded outlet.
• Do not under any circumstances, cut or remove the third (ground) prong from the
power cord.
• When installing or moving the appliance, be careful not to pinch, crush, or damage
the power cord.
• Plug in the power plug properly.
• Do not modify or extend the power cord.
• Do not start/stop operation by plugging/unplugging the power cord.
• If the cord/plug is damaged, have it replaced by an authorized service person using
authorized replacement parts.
• Use a dedicated circuit.
• Do not disassemble or modify the product.
• Adhere to all industry recommended safety procedures including the use of long-
sleeved gloves and safety glasses.
• Use care when unpacking and installing. The edges of the product may be sharp.
• Disconnect the power cord or circuit breaker before installing or servicing the
appliance.
• Keep packaging materials out of the reach of children. These materials can pose a
suffocation risk to children.
• Store and install the product where it will not be exposed to temperatures below
freezing or exposed to outdoor weather conditions.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of
this or any other appliance.
• Do not install the unit in potentially explosive atmospheres.
OPERATION
• The air conditioner is not intended for use by young children or invalids without
supervision.
• Young children should be supervised to ensure that they do not play with the air
conditioner.
• Use this appliance only for its intended purpose.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially
disassembled, or has missing or broken parts, including a damaged cord or plug.
• Repair or immediately replace all power cords that have become frayed or
otherwise damaged.
• Do not use a cord that shows cracks or abrasion damage along its length or at
either end.
• Do not run cord under carpets or mats where it could be stepped on and damaged.
• Keep the cord out from under heavy objects like tables or chairs.
• Do not place the power cord near a heat source.
• Do not use an adaptor or plug the product into a shared outlet.
• Do not tamper with controls.
• If you detect a strange sound, a chemical or burning smell, or smoke coming from
the appliance, unplug it immediately, and contact an LG Electronics Customer
Information Center.
SAFETY INSTRUCTIONS
5
ENGLISH
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly
and pull straight out from the outlet.
• Do not grasp the power cord or touch the appliance controls with wet hands.
• If water enters the product, turn off the power at the main circuit, then unplug the
product and call for service.
• If the product has been submerged, contact an LG Electronics Customer
Information Center for instructions before resuming use.
• Unplug the product when unused for long periods.
• Unplug the product before cleaning.
• In the event of a gas leak (propane gas, etc.) do not operate this or any other
appliance. Open a window or door to ventilate the area immediately.
• This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning the use of the
appliance by a person responsible for their safety.
• The interior of the product must only be cleaned by an authorized service center or
a dealer.
• Do not use solvent-based detergent on the product. Doing so can cause corrosion
or damage, product failure, electrical shock, or fire.
GROUNDING INSTRUCTIONS
• The power cord of this appliance is equipped with a three-prong (grounding) plug.
Use this with a standard three-slot (grounding) wall power outlet to minimize the
hazard of electric shock. The customer should have the wall receptacle and circuit
checked by a qualified electrician to make sure the receptacle is properly grounded.
DO NOT CUT OR REMOVE THE THIRD (GROUND) PRONG FROM THE POWER
PLUG.
- Situations when the appliance will be disconnected occasionally; Because of
potential safety hazards, we strongly discourage the use of an adapter plug.
However, if you wish to use an adapter, a TEMPORARY CONNECTION may be
made. Use UL-listed adapter, available from most local hardware stores.
The large slot in the adapter must be aligned with the large slot in the receptacle to
assure a proper polarity connection.
• Attaching the adapter ground terminal to the wall receptacle cover screw does not
ground the appliance unless the cover screw is metal, and not insulated, and the
wall receptacle is grounded through the house wiring. The customer should have
the circuit checked by a qualified electrician to make sure the receptacle is properly
grounded.
• Disconnect the power cord from the adapter, using one hand on each. Otherwise,
the adapter ground terminal might break. Do not use the appliance with a broken
adapter plug.
- Situations when the appliance will be disconnected often; Do not use an adapter
plug in these situations. Unplugging the power cord frequently can lead to an
eventual breakage of the ground terminal. The wall power outlet should be
replaced by a three-slot (grounding) outlet instead.
6
SAFETY INSTRUCTIONS
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction,
or damage to the product or property when using this product, follow
basic precautions, including the following:
INSTALLATION
• Take care when installing the product that exhaust or condensation does not
damage nearby property.
• Follow installation instructions exactly to avoid excessive vibration or water leakage.
• Aluminum building wiring may present special problems—consult a qualified
electrician.
OPERATION
• This appliance is not intended for use as a precision refrigeration system. Do not
use it for special purposes such as maintaining pets, food, precision machinery, or
art objects.
• When installing or moving the appliance, be careful not to pinch, crush, or damage
the power cord.
• Make sure the air inlet and outlet are free from obstructions.
• Use a soft cloth to clean the appliance. Do not use waxes, thinners, or harsh
detergents.
• Do not step on or place heavy objects on top of the appliance.
• Do not operate the appliance without the filter securely installed.
• Do not drink water drained from the appliance.
• Be sure to ventilate sufficiently when the air conditioner and a heating appliance
such as a heater are used simultaneously.
• Being exposed to direct airflow for an extended period of time could be hazardous
to your health.
• Do not expose people, animals, or plants to the cold or hot wind from the air
conditioner for extended periods of time.
MAINTENANCE
• Clean the filter every two weeks.
• Never touch the metal parts of the air conditioner when removing the air filter.
• Never use strong cleaning agents or solvents when cleaning the air conditioner or
spray water.
Use a smooth cloth.
!
PRODUCT OVERVIEW
7
ENGLISH
PRODUCT OVERVIEW
WARNING
• This air conditioner should be installed in accordance with the National Electric Code.
Expanded Metal Grille Should be applied for better performance in PTAC and PTHP Units.
For Installation purpose and better appearance Aluminum Rear Grille or Architecture Rear
Grille can be applied in PTAC and PTHP Units.
!
INDOOR
ALUMINUM REAR GRILLE (Option)
ARCHITECTURE
REAR GRILLE (Option)
EXPANDED METAL GRILLE
(Option)
SLEEVE ASSEMBLY
(Option)
FRONT GRILLE
(Air Intake)
A
IR FILTER
VERTICAL AIR DEFLECTOR
(Horizontal Louver, Air Outlet)
8
PRODUCT OVERVIEW
Front Grille
Air Filter
Discharge Grill
Door
Mesh, Metal
Fan
Cover
Brace
Shroud
Fan
Control Box
Compressor
Base pan
Bracket
Pan drain
Evaporator
Vent Door
Rear,Grille
Condenser
Valve, Drain
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
1
20
2
5
10
11
12
13
1415
16
3
4
6 7 8 9
19
18
17
PREPARING FOR INSTALLATION
9
ENGLISH
PREPARING FOR INSTALLATION
Contents of Installation Kit
Tools and Materials Needed
Screws
(6)
Wall thermostat harness
Wire Nuts
(7)
Insulation Strip
Phillips-head
screwdriver
Utility Knife Nipper pliers
10
INSTALLATION
INSTALLATION
How to Install the Unit
1
Measure the wall sleeve and air conditioner di-
mensions.
You can install the new air conditioner according
to these installation instructions to achieve the
best performence. All wall sleeves used to
mount the new air conditioner must be in good
structural condition and have the rear grille(sold
separately) that securely gets attached to the
sleeve or the flange of the sleeve to secure the
new air conditioner.
Dimension of air conditioner
Dimension of sleeve assembly (optional)
2
To avoid vibration and noise, make sure the unit
is installed securely and firmly.
3
When installing the sleeve & Front grille, make
certain there is nothing within 21” back & front of
sleeve & front grille, that would interfere with
heat radiation and exhaust air flow.
4
An insulation strip must be attached.
The insulation strip is provided with the box.
5
After assembly of sleeve & front grille, the gap
should be over 20” from both sleeve & grille.
(See the figure 1.)
Figure 1
6
Take out the insulation strip from the upper
packing.
7
Attach the insulation strip onto the rear upper
side of the wall sleeve.
406 mm
(16")
1,066 mm
(42")
349 mm
(13
3
/
4
")
536 mm
(21")
406 mm
(16")
1066 mm
(42")
349 mm
(13
3
/
4
")
Insulation
Joint Gap
Over 20"
HEAT
RADIATION
WALL
WALL
INSULATION
SLEEVE
INTAKE
AIR
COOLED
AIR
1/4" Bubble
of the level
Over 20"
Front
Insulation Strip
Rear
Sleeve
280 mm
(11")
CAUTION
• Require 2 people to lift the air conditioner,
it is HEAVY
• Before installation, Check the insulation on
the inner side of the sleeve. If there is no
insulation, place the insulation.
• Check the bottom corner's joint gap of the
sleeve, If there is, fill the gap with putty.
!
INSTALLATION
11
ENGLISH
How to connect power supply cord
1
Remove the front grille by pulling it out at the
bottom to release it, then lift it up along the unit
top front.
2
Remove cover by removing 2 screws from front.
3
Connect accessory power supply cord, and
attach power cord to base pan with screws.
* You need to attach ground wire to cover with a
ground screw.
ELECTRIC HEATER RATING
(CONFIGURATION BASED ON POWER CORD)
4
Replace cover with screws.
Tighten securely.
5
Slide the unit into the wall sleeve and secure
with 4 screws through the unit flange holes.
6
Reinstall the front grille by hooking the top over
the unit top, then pushing it in at the bottom.
POWER
CORD
VOLTAGE
HEATER
WATTS
HEATER
CURRENT
MAX.
FUSE SIZE
MIN. CIR-
CUIT AM-
PACITY
AYUH2315 230/208 V
2 000/1 650 W
9.2/8.4 A 15 A 11.9 A
AYUH2320 230/208 V
3 000/2 450 W
13.5/12.3 A 20 A 17.2 A
AYUH2330 230/208 V
5 000/4 000 W
22.1/20.2 A 30 A 28.0 A
12
INSTALLATION
Disassembly Instructions
Front grille
1
To remove the front grille, pull out the bottom of
the front grille and then lift up.
Re-install the component by referring to the
removal procedure.
2
To reinstall the front grille, place the tabs over
the top of the unit and push the bottom of front
grille until the clips snap into place.
Angle of discharge grille louvers
• This Room Air Conditioner (PTAC) discharges air
from the top of the unit through reversible, 2-
position discharge grille louvers. The unit is
shipped from the factory with the discharge grille
louvers at an angle of 40° off vertical. In an
alternate position the louvers will be at an angle of
15° off vertical.
• To adjust the air direction, remove the front
grille. Remove the 4 screws that fasten the
discharge grille to the front grille. Rotate the
discharge grille 180°, then assembly the
discharge grille to the front grille with 4 screws.
Electrical Data
Power cord may include a current interrupter device.
TEST and RESET buttons are provided on the plug
case. The device should be tested on a periodic
basis by first pressing the TEST button and then the
RESET button. If the TEST button does not trip or if
the RESET button will not stay engaged, discontinue
use of the air conditioner and contact a qualified
service technician.
NOTICE
The shape may be different according to its model.
INDOOR
INDOOR
INDOOR
40˚
15˚
Screws
WARNING
• Before the following disassembly, POWER
SWITCH is set to OFF and disconnected
the power cord.
!
208/230V~
INSTALLATION
13
ENGLISH
NOTICE
DO NOT USE AN EXTENSION CORD on 208/230 Volt units.
All wiring should be made in accordance with local electrical codes and regulations.
Aluminum house wiring may pose special problems. Consult a qualified electrician.
CAUTION
• The conductors inside this cord are surrounded by shields, which monitor leakage current.
These shields are not grounded. Periodically examine the cord for any damage. Do not use
this product in the event the shields become exposed.
Avoid shock hazard. This unit cannot be user-serviced. Do not open the tamper resistant
sealed portion. All warranties and performance will be voided. This unit is not intended to be
used as an ON/OFF unit.
!
WARNING
• This appliance should be installed in accordance with the National Electrical Code.
• Use of extension cords could cause serious injury or death.
- Do not use an extension cord with this air conditioner.
- Do not use surge protectors or multi-outlet adapters with this air conditioner.
• Never push the TEST button during operation. Doing so can damage the plug.
- Do not remove, modify, or immerse this plug. If this device trips, the cause should be corrected
before further use.
!
Use Wall Receptacle Power Supply Applied Model
Standard 208/230V, 3-wire grounding
receptacle rated 15A
Use 15 AMP. time delay fuse or 15 AMP.
Circuit breaker.
LP073IHP.AK3GEUS
(Y4NV07ANLK0.AK3GEUS),
LP093IHP.AK3GEUS
(Y4NV09ANLK0.AK3GEUS),
LP123IHP.AK3GEUS
(Y4NV12ANLK0.AK3GEUS),
LP153IHP.AK3GEUS
(Y4NV15ANLK0.AK3GEUS)
Standard 208/230V, 3-wire grounding
receptacle rated 20A
Use 20 AMP. time delay fuse or 20 AMP.
Circuit breaker.
Standard 208/230V, 3-wire grounding re-
ceptacle rated 30A
Use 30 AMP. time delay fuse or 30 AMP.
Circuit breaker.
Electrical Safety
IMPORTANT
(PLEASE READ CAREFULLY)
FOR THE USER'S PERSONAL SAFETY, THIS AP-
PLIANCE MUST BE PROPERLY GROUNDED
The power cord(sold separately) of this appliance is
equipped with a three-prong (grounding) plug. Use
this with a standard three-slot (grounding) wall
power outlet to minimize the hazard of electric
shock. The customer should have the wall recepta-
cle and circuit checked by a qualified electrician to
make sure the receptacle is properly grounded.
DO NOT CUT OR REMOVE THE THIRD
(GROUND) PRONG FROM THE POWER PLUG.
A. SITUATIONS WHEN THE APPLIANCE WILL BE
DISCONNECTED OCCASIONALLY
Because of potential safety hazards, we strongly
discourage the use of an adapter plug. However, if
you wish to use an adapter, a TEMPORARY CON-
NECTION may be made. Use UL-listed adapter,
available from most local hardware stores. The large
slot in the adapter must be aligned with the large
slot in the receptacle to assure a proper polarity con-
nection.
Disconnect the power cord from the adapter, using
one hand on each. Otherwise, the adapter ground
terminal might break. DO NOT USE the appliance
with a broken adapter plug.
B. SITUATIONS WHEN THE APPLIANCE WILL BE
DISCONNECTED OFTEN
Do not use an adapter plug in these situations. Un-
plugging the power cord frequently can lead to an
eventual breakage of the ground terminal. The wall
power outlet should be replaced by a three-slot
(grounding) outlet instead.
USE OF EXTENSION CORDS
Because of potential safety hazards, we strongly
discourage the use of an extension cord. However, if
you wish to use an extension cord, use a CSA certi-
fied/UL-listed 3-wire (grounding) extension cord.
CAUTION
• Attaching the adapter ground terminal to
the wall receptacle cover screw does not
ground the appliance unless the cover
screw is metal, and not insulated, and the
wall receptacle is grounded through the
house wiring. The customer should have
the circuit checked by a qualified
electrician to make sure the receptacle is
properly grounded.
!
14
INSTALLATION
INSTALLATION
15
ENGLISH
Subbase (Optional)
The Subbase provides an enclosure for an electrical receptacle, power switch and a circuit breaker. Electrical
connections to the power supply from the unit are made inside the subbase. In addition, the subbase provides
structural support to the Wall Sleeve and to the weight of the PTAC unit .
The Subbase kit consists of two leveling legs for sleeve support and an accurate unit for leveling during instal-
lation. Also, the subbase is pre-wired and is grounded by means of a grounding screw.
Part No.: AYSB1201B Subbase - 208/230V 20A w/o DS
AYSB1301B Subbase - 208/230V 30A w/o DS
AYSB5101 Subbase Panel
AYSB6101 Subbase - Non Electrical
Notes :
w/o DS --> without disconnect switch
w/ DS --> with disconnect switch
NOTE
When using a subbase, the wall sleeve must be installed at a minimum height of 3 – 1/4 inches (83mm) above
a finished floor and at a minimum distance of 2 – 3/4 inches(70mm) from a finished wall.
Side Extension
Panel (2)
Leveling
Bolt
Electrical
Subbase
Access Cover
Leveling Bolt
Hole to Attach
Subbase to Sleeve (2)
Receptacle
Electrical Junction Box
Attachment screw
subbase to side panel(2)
Attachment screw
subbase to Wall sleeve(2)
Adjustable Side
Extension Panel (2)
Wall Sleeve
Insulation
Electrical Subbase
Leveling Bolt
Access Cover
Leveling bolt
Installation Procedure:
1. Disconnect all power to unit.
2. Mark the hole location on sleeve then drill 1/8in
holes. See Figure 2 for hole dimensions on
sleeve.
3. (Optional) Adjustable side extension panels can
be attached to cover open space left between
subbase and wall.
4. Attach side extension panels to subbase using
one black screw on each side so that panel end
extends dimensions from the subbase.
5. Bring power into the subbase electrical junction
box using one of the knockouts for conduit con-
nections.
6. Take electrical junction box cover off and use field
supplied wire nuts to connect power to receptacle
wires. See Figure 3.
7. Attach subbase to wall sleeve. Subbase has side tabs for mounting the subbase to sleeve. Be sure hole on
the side tab is lined up with the pre drilled hole on side of sleeve. Once holes are aligned, attach subbase
to sleeve with one one screw on each side. See Figure 4.
8. Level subbase flush with floor by adjusting leveling bolts beneath each end of subbase.
9. Remove the access cover from the subbase and plug the power cord into receptacle. Route power cord out
of subbase through cord notch in subbase.
10. Restore power to unit.
SIDE VIEW OF WALL SLEEVE
1 3/16
”
1/2”
Inside Wall
1/8” Hole
Field Wiring
Line Voltage
NEMA 6-20R
Receptacle
230/208 VAC Field Schematic
NEMA 6-30R
Receptacle
16
INSTALLATION
Figure 2
Figure 3
Figure 4
OPERATION
17
ENGLISH
OPERATION
Before Operation
Preparing for Operation
• Contact an installation specialist for installation.
This is NOT a do-it-yourself project.
• Plug in the power plug properly.
• Use a dedicated circuit.
• Do not use an extension cord. Consult a profes-
sional installer or electrician.
• Do not start/stop operation by plugging/unplugging
the power cord.
• If the cord/plug is damaged, replace it with only an
authorized replacement part.
Usage
• Being exposed to direct airflow for an extended pe-
riod of time could be hazardous to your health. Do
not expose occupants, pets, or plants to direct air-
flow for extended periods of time. In other words,
don't sit in the draft.
• Due to the possibility of oxygen deficiency, venti-
late the room when used together with stoves or
other heating devices.
• Do not use this air conditioner for non-specified
special purposes (e.g. preserving precision de-
vices, food, pets, plants, and art objects). Such
usage could damage the items.
Cleaning and Maintenance
• Do not touch the metal parts of the unit when re-
moving the filter. Injuries can occur when handling
sharp metal edges.
• Do not use water to clean inside the air conditioner.
Exposure to water can destroy the insulation, lead-
ing to possible electric shock.
• When cleaning the unit, first make sure that the
power and breaker are turned off. The fan rotates
at a very high speed during operation. There is a
possibility of injury if the unitʼs power is accidentally
triggered on while cleaning inner parts of the unit.
Service
For repair and maintenance, contact your authorized
service dealer.
18
OPERATION
Manual Controls
VENTILATION
To use ventilation door, remove the screw which fas-
ten the ventilation door.(See Figure 5)
The ventilation lever is located to the upper right side
of the unit.
The ventilation lever must be in the CLOSE position in
order to maintain the best cooling & heating condi-
tions.
When outdoor air is necessary in the room, set the
ventilation lever to the OPEN position.
The Ventilation door is opened and outdoor air is
drawn into the room.
This will reduce the cooling or heating efficiency.
NOTE
This effect will reduce the cooling or heating efficiency.
In order to work correctly, installer or customer will
have to remove glass or panels to better exhaust hot
air.
Figure 5
NOTE
A slight heat odor may come from the unit when first
switching to HEAT after the cooling season is over.
This odor, caused by fine dust particles on the
heater, will disappear quickly. This is harmless.
CAUTION
• When the air conditioner has been running
and is turned off or set to the fan position,
wait at least 3 minutes before resetting to
the cooling & heating operations.
!
CAUTION
• PTAC exhausting discharge air in balcony
that is closed off with glass or panels.
This causes hot air to be pulled back into
the fresh air intake.
!
Ventilation door
VENT
OPEN
VENT
CLOSE
Indoor Outdoor
Greenhouse Effect
Enclosed outdoor area
Glass or
panels
CAUTION
• Failure to follow this caution may result in
equipment damage or improper operation.
• Blocking indoor(curtain or bedclothes etc.)
or outdoor discharge air could cause
premature failure of unit.
• If there has a gap between rear side of
product & outside wall, the air splitter need
to be used on unit.
!
INDOOR
INDOOR
Sleeve
Wall
Outside Wall
Air Splitter
Rear side of product
OPERATION
19
ENGLISH
Control Panel
4 3 2 1
5
6
Power
Press to turn the air conditioner ON or OFF.
Delay ON/OFF Timer
Delay ON - When the air conditioner is off, set
it to automatically turn on from 1 to 24 hours
later, at its previous mode and fan settings.
Delay OFF - When the air conditioner is on, set
it to automatically turn off from 1 to 24 hours
later.
NOTE
• Each press of the Timer button advances the
timer by 1 hour. After the last press the display
returns to the temperature setting.
Fan Speed
Press to set the fan speed to SLo(F1), Low(F2),
Med(F3), High(F4). It cycles through the set-
tings as follows: {High(F4) → Med(F3) →
Low(F2) → SLo(F1) → High(F4)}
Operation Mode
Press the Mode button to cycle between 4
types of air conditioner operation: Heat / Cool /
Fan / Dry
Heat - This mode is ideal on cold days to warm
the room quickly. Use the Temp
buttons to set the desired room temperature
and use the Fan Speed button to set the de-
sired fan circulation speed.
Cool - This mode is ideal on hot days to cool
and dehumidify the room quickly. Use the Temp
buttons to set the desired room
temperature and use the Fan Speed button to
set the desired fan circulation speed.
Fan - In this mode the fan circulates air but the
compressor does not run. Use the Fan Speed
button to set fan speed to High, Medium, Low
or Slow. In this mode, you cannot adjust the set
temperature.
Dry - This mode is ideal for rainy and damp
days to dehumidify the room rather than cooling
it significantly. Moisture is removed from the
room by the combination of compressor opera-
tion and the fan speed fixed at Low.
The compressor and fan turn off once the set
temperature is reached. Fan speed cannot be
adjusted in Dry mode.
Temperature Control
The thermostat monitors room temperature to
maintain the desired temperature.
The thermostat can be set between 54°F -
86°F(12.2°C - 30°C) in cool/heat mode.
Press
∨ or ∧
arrows to increase or decrease
temperature setting.
Wi-Fi
Enables connection of the air conditioner to the
home Wi-Fi. You need to purchase additional
accessories to use this mode.
NOTE
• Auto Restart : If the air conditioner turns off due to
a power outage, it will restart automatically after 3
minutes (time delay) once the power is restored,
with the same settings as were set before the unit
turned off.
• Energy Saver : This mode can be set by digital
control. Refer to the 'Digital Controls' section for
the setting method.
1
2
3
4
5
6
20
OPERATION
Additional Controls
Digital Controls
Simultaneously press this , buttons and hold for 3 seconds to enter the setup ready state with
the letter in the display.
The 1st Digit number is changed sequentially from 1 to 6 when the button is pressed to select
desired setting option.
Select the 2nd digit value through the buttons and set the desired setting value for each
option.
Automatically save previous setting value when Option is changed by the button.
Simultaneously press this , buttons and hold for 3 seconds to escape the function. (Display
phase temperature during normal escape)
※Escape automatically when no button is pressed for 3 minutes.
* Not available on all models.
Control Type 1
0 Local/Wifi,LG Exclusive Wired Remote Controller(option) Default setting
1 Remote
Energy Saver
2
0 Off Default setting
1On
Temperature
Display
3
0 Fahrenheit Default setting
1 Celsius
Cooling Heating
Temperature
Limit
4
0
54°F(12.2°C)~86°F(30.0°C) 54°F(12.2°C)~86°F(30.0°C)
Default setting
1
56°F(13.3°C)~86°F(30.0°C) 54°F(12.2°C)~84°F(28.9°C)
2
58°F(14.4°C)~86°F(30.0°C) 54°F(12.2°C)~82°F(27.8°C)
3
60°F(15.5°C)~86°F(30.0°C) 54°F(12.2°C)~80°F(26.7°C)
4
62°F(16.6°C)~86°F(30.0°C) 54°F(12.2°C)~78°F(25.5°C)
5
64°F(17.7°C)~86°F(30.0°C) 54°F(12.2°C)~76°F(24.4°C)
6
66°F(18.9°C)~86°F(30.0°C) 54°F(12.2°C)~74°F(23.3°C)
7
68°F(20.0°C)~86°F(30.0°C) 54°F(12.2°C)~72°F(22.2°C)
Unit Type 5
0 Cooling+Electric Heater+Heat Pump Default setting
1 Cooilng+Electric Heater
2 Cooling Only
3 Heat Pump Only
Make Up
Air Mode*
(Option)
6
0 Off Default setting
1On
OPERATION
21
ENGLISH
MODE 1: Control Type
Press MODE until a 1 appears in the first digit of the display for Control type
mode.
Remote mode allows the unit to operate by the Remote Wall Thermostat.
The unit control by buttons are not available.
Press the ∧ pad to select Remote.
The default setting for Mode 1 is Local, Wifi and LG Exclusive Wired Remote
Controller.
MODE 2: Energy Saver
Press MODE until a 2 appears in the first digit of the display for Energy Saver
mode. Energy Saver mode is set at cycle fan to provide continuous fan oper-
ation in cool or heat modes.
When Energy Saver mode is off, the continuous fan allows continuous circu-
lation of room air and make the more balanced temperature of the room.
When Energy Saver mode is on, the fan is on or off with the compressor or
with the heater.
Press the ∧ pad to turn on Energy Saver mode.
The default setting for Mode 2 is off.
MODE 3: Temperature Display
Press MODE until a 3 appears in the first digit of the display for Temperature
Display mode. Press the ∧ pad to select Celsius.
The individual will see a °F for Fahrenheit or a °C for Celsius.
The default setting for Mode 3 is Fahrenheit.
Local/Wifi/LG Exclusive
Wired Remote Controller
Remote
Off
On
Fahrenheit
Celsius
22
OPERATION
MODE 4: Temperature Limiting
Press MODE until a 4 appears in the first digit of the display for
Temperature Limiting mode. Temperature Limiting can save
money by limiting the lowest temperature for cooling and the
highest temperature for heating. This temperature limiting is not
available with the Remote Wall Thermostat.
Press the ∨ or ∧ pad to change 2nd Digit number.
The default setting for Mode 4 is as follows:
Cooling : 0{54 °F(12.2 °C)~86 °F(30.0 °C)}
Heating : 0{54 °F(12.2 °C)~86 °F(30.0 °C)}
MODE 5: Unit Type
Press MODE until a 5 appears in the first digit of the display for
Unit Type mode.
Press the ∨ or ∧ pad to change 2nd Digit number.
The default setting for Mode 5 is Cooling, Electric Heater and
Heat Pump type.
MODE 6: Make Up Air Mode(Option)
Press MODE until a 6 appears in the first digit of the display for
Make Up Air mode.
Press the ∨ or ∧ pad to change 2nd Digit number.
The default setting for Mode 6 is off.
2nd Digit Cooling Heating
0 54°F(12.2°C)~86°F(30.0°C) 54°F(12.2°C)~86°F(30.0°C)
1 56°F(13.3°C)~86°F(30.0°C) 54°F(12.2°C)~84°F(28.9°C)
2 58°F(14.4°C)~86°F(30.0°C) 54°F(12.2°C)~82°F(27.8°C)
3 60°F(15.5°C)~86°F(30.0°C) 54°F(12.2°C)~80°F(26.7°C)
4 62°F(16.6°C)~86°F(30.0°C) 54°F(12.2°C)~78°F(25.5°C)
5 64°F(17.7°C)~86°F(30.0°C) 54°F(12.2°C)~76°F(24.4°C)
6 66°F(18.9°C)~86°F(30.0°C) 54°F(12.2°C)~74°F(23.3°C)
7 68°F(20.0°C)~86°F(30.0°C) 54°F(12.2°C)~72°F(22.2°C)
Cooling +
Electric Heater +
Heat Pump
Cooilng +
Electric Heater
Off On
Cooling Only
Heat Pump Only
Cooling : 0{54 °F(12.2 °C)~86 °F(30.0 °C)}
Heating : 0{54 °F(12.2 °C)~86 °F(30.0 °C)}
Cooling : 5{64 °F(17.7 °C)~86 °F(30.0 °C)}
Heating : 5{54 °F(12.2 °C)~76 °F(24.4 °C)}
OPERATION
23
ENGLISH
Front desk control
When the pair wire is connected to the connector FD2 and FD1, the unit can be turned ON or OFF with a
switch located at the Front Desk Control panel. When the front desk switch is ON, the fan operates according
to the setting without working compressor and heater. When the front desk switch is OFF, the unit can operate
according to the setting of controls.
(Molex Housing Spec 396-06V)
Remote wall thermostat
When the wires are connected, the unit will be controlled by a remote wall thermostat.
The thermostat connections supply the 24 Volt AC.
When you install the digital/electronic thermostat, you must set it to 24 Volt AC.
(Molex Housing Spec 396-07V)
NOTICE
For wiring connection of Wall Thermostat, check the Installation instruction or Installation manual’s provided by
Thermostat Company.
Wire # AWG Maximum Length
#22 600 ft (180 m)
#20 900 ft (270 m)
#18 1500 ft (450 m)
#16 2000 ft (610 m)
FD2 FD1 DR2 DR1 MS2 MS1
Front Desk Control
Front Desk Control
GL GH O W Y R C
Low Fan
High Fan
Reversing Valve
Heater
Compressor
24 Volt-L
24 Volt-N
24
OPERATION
Simple wired remote controller(optional)
When the cable is connected, the unit will be controlled by a Simple wired remote controller.
You need to purchase additional accessory remote controller to use this unit.(Model : PQRCHCSA)
NOTICE
For wiring connection of SIMPLE WIRED REMOTE CONTROLLER, check the Installation instruction or
Installation manual’s provided by LG company accessory kit.(Model : PQRCHCSA)
Indoor
Unit side
(C/Box PCB)
C/BOX Cable (Plug type)
Remote controller PCB
(The back side)
TEMP
FAN
SPEED
OPER
MODE
BLACK
(GND)
RED
(12V)
YELLOW
(Signal)
Signal Yellow
12V Red
GND Black
Type B screw
(Option)
Connecting Cable
(Option)
<PTAC C/Box>
OPERATION
25
ENGLISH
Self-Diagnosis
FUNCTION
If the unit has a malfunction, a green OPERATION LED located on the Display PCB used by the unit to indi-
cate the error codes.
USE
If the customer has to register a complaint to the service center, he can be very clear about registering the
complaint that what is happening & by referring the user's manual the customer can clearly define the prob-
lem.
So that the engineer should go fully prepared with the prescribed tools to be used regarding that problem. It
also keeps the customer aware about the unit.
Here are some of the problems defined below for which the LED indicates by flashing.
The error codes are the mentioned which is as follows:
• Electrical Controls
Error Code Descriptions
01 Indoor unit room temperature sensor error
02 Indoor unit inlet pipe sensor error
03 Wired remote control error
05 Communication error between indoor and outdoor units
07 Thermostat Wiring Error
09 Indoor unit EEPROM error
10 Indoor unit BLDC motor fan lock
21 DC Peak (IPM Fault)
22 CT 2 (Max CT)
23 DC Link Low Volt
26 DC Comp Position Error
27 PSC Fault
29 Comp Phase Over-Current
32 Inverter Compressor D-Pipe Overheat
36 (38) Refrigerant Leakage Detection
41 D-Pipe Sensor Error
44 Outdoor Air Sensor Error
45 Cond. Middle Pipe Sensor Error
48 Cond. Pipe Error (Open / Short)
51 Excess Capacity (Mismatching between In/Outdoor unit)
53 Communication Error (IN-OUT)
60 EEPROM Check Sum Error
61 Cond. Pipe High
62 Heat Sink Sensor Temp. High
65 Heatsink Th Error
67 BLDC Motor Fan Lock
72 Detect 4 Way Valve Transfer Failure 7 Times
Function Description Display code
Over heating Protection
This feature prevents over heating of unit by elec-
trical heater located inside of the unit at the re-
mote mode (when the unit is connected with wall
thermostat).
Freeze Protection
This feature prevents freezing of room at low tem-
perature.
Remote Mode When use the remote mode operation
NOTICE
26
OPERATION
SMART FUNCTIONS
27
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
*You need to purchase additionnal accessory Wifi
module to use this function.
This feature is only available on models with the
or ThinQ logo.
The LG ThinQ application allows you to communi-
cate with the appliance using a smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smartphone
using the convenient smart features.
Smart Diagnosis
If you experience a problem while using the appli-
ance, this smart diagnosis feature will help you diag-
nose the problem.
Settings
Allows you to set various options on the appliance
and in the application.
NOTE
• If you change your wireless router, internet service
provider, or password, delete the registered appli-
ance from the LG ThinQ application and register it
again.
• The application is subject to change for appliance
improvement purposes without notice to users.
• Functions may vary by model.
Before Using LG ThinQ Application
1
Check the distance between the appliance and
the wireless router (Wi-Fi network).
• If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to reg-
ister or installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
3
Connect your smartphone to the wireless router.
NOTE
• To verify the Wi-Fi connection, check that icon
on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your wire-
less router manual.
• LG ThinQ is not responsible for any network con-
nection problems or any faults, malfunctions, or er-
rors caused by network connection.
• If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
Purchase a Wi-Fi repeater (range extender) to im-
prove the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be
interrupted because of the home network environ-
ment.
• The network connection may not work properly de-
pending on the Internet service provider.
• The surrounding wireless environment can make
the wireless network service run slowly.
• The appliance cannot be registered due to prob-
lems with the wireless signal transmission. Unplug
the appliance and wait about a minute before trying
again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary depend-
ing on the mobile operating system (OS) and the
manufacturer.
• If the security protocol of the router is set to WEP,
you may fail to set up the network. Please change
it to other security protocols (WPA2 is recom-
mended) and register the product again.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a smart-
phone. Follow instructions to download and install
the application.
How to connect Wifi Module
1
To remove the front grille, pull out the bottom of
the front grille and then lift up.
2
Remove two covers by removing 4 screws. Con-
nect accessory Wifi module(option) to the Wifi
PCB behind Control box panel.
* You need to purchase additional accessory
Wifi module to install this unit.
* When connecting a Wi-Fi module, insert it in
the direction that shows the LG mark.
3
Replace two covers with screws. Reinstall the
front grille by hooking the top over the unit top,
then pushing it in at the bottom.
INDOOR
28
SMART FUNCTIONS
SMART FUNCTIONS
29
ENGLISH
Smart Diagnosis
This feature is only available on models with the
or logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external factors
such as, but not limited to, Wi-Fi unavailability, Wi-
Fi disconnection, local app store policy, or app un-
availability.
• The feature may be subject to change without prior
notice and may have a different form depending on
where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped
appliance, it can transmit troubleshooting data to a
smartphone using the LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the in-
structions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose
Issues
Follow the instructions below to use the audible di-
agnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the
instructions for audible diagnosis provided in the
LG ThinQ application.
1
Plug the power plug in the outlet properly.
2
Place the mouthpiece of your smartphone close
to the or logo.
3
Press and hold the Diagnosis (3 s) button for 3
seconds or longer while holding the smartphone
mouthpiece to the logo until the data transfer is
complete.
• Keep the smartphone in place until the data
transfer has finished. Time remaining for data
transfer is displayed.
4
After the data transfer is complete, the diagnosis
will be displayed in the application.
NOTE
• For best results, do not move the phone while the
tones are being transmitted.
• Be sure to keep ambient noise to a minimum or the
phone may not correctly receive the buzzer beeps
from the indoor unit.
MAINTENANCE
Air Filter
Check the air filter at least twice a month to see if
cleaning is necessary. Trapped particles in the filter
can build up and block the airflow, reducing cooling
capacity and causing an accumulation of frost on the
evaporator.
Cleaning the Air Filter
1
Remove the air filter from the front grille assem-
bly by pulling the air filter up slightly.
2
Wash the filter using lukewarm water below
40 °C (104 °F).
3
Gently shake the excess water from the filter
and replace.
Cleaning the Front Grille and dis-
charge air grille
• The Front Grille and discharge air grille can be
cleaned with a mild soap or detergent. Under no
circumstances should hydrocarbon based cleaners
(e.g. acetone, benzene, naphtha, gasoline, etc.) be
used to clean the front or air grilles.
• Use care when cleaning the control area. Do not
use an excessively wet cleaning cloth.
NOTE
• To ensure continued peak efficiency, the condenser
coils (outside of unit) should be checked periodi-
cally and cleaned if clogged with soot or dirt from
outside air.
• For repair and maintenance, contact an Authorized
Service Center. 1-888-865-3026(US),
1-855-286-2456(Canada).
INDOOR
WARNING
• Before cleaning or performing
maintenance, disconnect the power supply
and wait until the fan stops.
!
30
MAINTENANCE
MAINTENANCE
31
ENGLISH
Vent Filter
Before cleaning the vent filter, disconnect power to
the unit by unplugging the power cord at the wall
outlet or subbase, or disconnect power at the fuse
box or circuit breaker. If unit is operated with vent
door closed, the vent filter does not need to be
cleaned.
Cleaning the Vent Filter
1
Remove the front grille as described in front
grille Removal.
2
Remove the 4 screws securing the unit to the
wall sleeve with a Phillips-Head screwdriver.
3
Slide the unit out of the wall sleeve far enough
so that the vent filter is accessible as shown in
Figure A. Remove the shipping screw from the
ventilation door.
Figure A
4
Remove the vent filter by unscrewing the two
screws at the top of the filter and gently pulling
the filter away from the partition panel. Refer to
Figure B.
Figure B
5
Wash the filter using lukewarm water below
40 °C (104 °F). Reinstall the filter by reattaching
the hook to the bottom of the vent door and re-
placing the two screws, slide the unit back into
the wall sleeve, secure it in place with 4 screws
and reinstall the front grille.
INDOOR
Unit
The Unit must be cleaned every four months or
more often as the atmospheric conditions require.
Use water and detergent to clean the base pan and
coils. The use of harsh cleaning materials may
cause a deterioration of the coil fins or endplates.
Do not use a high pressure cleaner as it could cause
severe damage to the PTAC fins and coils. A hose is
okay to use to clean the coils, but make sure to
cover the control with a blanket or plastic bag to
keep it dry.
Compressor and Fan Motor
The compressor and fan motor are hermetically
sealed, permanently lubricated, and require no addi-
tional oiling.
Front Grille
The Front Grille and discharge air grille can be
cleaned with a mild soap or detergent. Under no cir-
cumstances should hydrocarbon based cleaners
(e.g. acetone, benzene, naphtha, gasoline, etc.) be
used to clean the front or air grilles.
Use care when cleaning the control area. Do not use
an excessively wet cleaning cloth.
32
MAINTENANCE
TROUBLESHOOTING
33
ENGLISH
TROUBLESHOOTING
Before Calling for Service
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the appliance does not function properly or does not function at all, check the following before
you call for service.
Normal Sounds You May Hear
High Pitched Chatter
Today's high efficiency compressors may have a high pitched chatter during the cooling cycle.
Sound of Rushing Air
At the front of the unit, you may hear the sound of rushing air being moved by the fan.
Gurgle/Hiss
Gurgling or hissing noise may be heard due to refrigerant passing through evaporator during normal op-
eration.
Vibration
Unit may vibrate and make noise because of poor wall or window construction or incorrect installation.
Pinging or Swishing
Droplets of water hitting condenser during normal operation may cause pinging or swishing sounds.
1
2
3
4
5
5
1
2
3
4
Problem Possible Cause Solutions
Air conditioner
does not start.
The air conditioner is unplugged.
Make sure the air conditioner plug is pushed completely
into the outlet.
The fuse is blown/circuit breaker is
tripped.
Check the house fuse/circuit breaker box and replace the
fuse or reset the breaker.
Power failure.
If power failure occurs, turn the mode control to off. When
power is restored, wait 3 minutes to restart the air
conditioner to prevent tripping of the compressor overload.
The current interrupter device is
tripped.
Press the RESET button located on the power cord plug.
If the RESET button will not stay engaged, discontinue
use of the air conditioner and contact a qualified service
technician.
Air conditioner
does not cool/heat
as it should
Airflow is restricted.
Make sure there are no curtains, blinds, or furniture
blocking the front of the air conditioner.
The temp control may not be set
correctly.
Set the desired temperature to a level lower or higher than
the current temperature.
The air filter is dirty.
Clean the filter at least every 2 weeks. See the
'MAINTENANCE' section.
The room may been cold/hot.
When the air conditioner is first turned on, you need to
allow time for the room to heat up/cool down.
Cold air is escaping. Check for open furnace floor registers and cold air returns.
Hot air is escaping. Make sure that all vents are closed to air returns.
Cooling coils have iced up. See 'Air conditioner freezing up' below.
Air conditioner
freezing up.
The cooling coils are iced over.
Ice may block the air flow and obstruct the air conditioner
from properly cooling the room. Set the mode control at
High Fan or High Cool.
Water drips
outside.
Hot, humid weather. This is normal.
Water drips
indoors.
The air conditioner is not tilted to
the outside.
For proper water disposal, make sure the air conditioner
slants slightly from the case front to the rear.
Water collects in
base pan.
Moisture removed from air and
drains into base pan.
This is normal for a short period in areas with little
humidity; normal for a longer period in very humid areas.
Air conditioner
turns on and off
rapidly.
Dirty air filter - air restricted. Clean air filter.
Outside temperature extremely hot.
Set FAN speed to a faster setting to bring air through
cooling coils more frequently.
Noise when unit is
cooling/heating.
Air movement sound. This is normal. If too loud, set to lower FAN setting.
Window vibration - poor installation. Refer to installation instructions or check with installer.
Room too
cold/hot.
Set temperature too low. Increase set temperature.
Set temperature too high. Decrease set temperature.
34
TROUBLESHOOTING
TROUBLESHOOTING
35
ENGLISH
NOTE
• If you see “CH” in the display, please call 1-888-865-3026(US), 1-855-286-2456(Canada).
Problem Possible Causes Solutions
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are
trying to connect to is incorrect.
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG ThinQ.
Mobile data for your smartphone is
turned on.
Turn off the Mobile data of your smartphone and
register the appliance using the Wi-Fi network.
The wireless network name (SSID) is
set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4 GHz.
Only a 2.4 GHz router frequency is supported. Set
the wireless router to 2.4 GHz and connect the
appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the appliance
and the router is too far.
If the distance between the appliance and the
router is too far, the signal may be weak and the
connection may not be configured correctly. Move
the location of the router so that it is closer to the
appliance.
WARRANTY (USA)
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO
RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION,
CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT
SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING
ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A
CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to
affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns
and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether
based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out
of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least
To begin arbitration of a claim, either you or LG must make a written demand for
The law of the state of your residence shall govern this Limited Warranty and any disputes between us except
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the
Upon failure to resolve the dispute during the 30 day period
30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department-
amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is
the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve
the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver.
after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an
individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated
with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any
dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be
brought on a class or representative basis.
Arbitration Rules and Procedures.
arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a
single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to
as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer.
Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the
AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
111 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section,
the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be
entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide.
The arbitrator is bound by the terms of this provision.
Fees/Costs.
promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of
these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and
arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not
Hearings and Location.
basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as
established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any
in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both
agree to another location or we agree to a telephonic arbitration.
Opt Out.
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of
the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to [email protected], with the subject line:
“Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your
name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to [email protected], with the subject line:
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no
other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution
procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of
the
Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration
provision described above.
limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbi
trator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the
standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA
Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to
pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses
from you if LG prevails in the arbitration.
Governing Law.
to the extent that such law is preempted by or inconsistent with applicable federal law.
PROCEDURE FOR RESOLVING DISPUTES:
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37
ENGLISH
WARRANTY (CANADA)
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO
RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY
DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT
OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will
and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors,
assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever
(whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory)
arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least
To begin arbitration of a claim, either you or LG must make a written demand for
The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the
Upon failure to resolve the dispute during the 30 day period
30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco Drive, North York,
Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions in an attempt to
amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is
the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve
the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in
accordance with the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms
(including any amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator
determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver.
after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG only by binding
arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full
application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only
apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG
shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically,
without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and
LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party
may bring an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it
relates to the claims at issue between you and LG.
Arbitration Rules and Procedures.
arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single
arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory
of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal
Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your
applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any
court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and
enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound
by the terms of this provision.
Fees/Costs.
promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees
will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration
and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If
you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
Hearings and Location.
basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established
by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable
arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another location or agree to a
telephonic arbitration.
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law
allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court
would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an
improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are
otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it
may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the
Severability and Waiver.
remaining provisions will continue in full force and effe
ct to the maximum extent permitted by applicable law. Should LG fail to
enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean
that LG intends to waive or has waived any provision or part of this Limited Warranty.
Governing Law.
between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or
provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG,
you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the
claim, action, dispute or controversy between you and LG.
PROCEDURE FOR RESOLVING DISPUTES:
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to Opt Out.
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of
the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected], with the subject line:
“Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your
name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User Conflict of Terms.
License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the
rights and obligations of the parties and shall take precedence over the EULA.
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any
disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or
provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG,
you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the
resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no
other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution
procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the
Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration
provision described above.
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