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13
newair.com
TROUBLESHOOTING
Problem
Possible Causes
Solution
The fan does not turn
on.
The power cord is not
plugged in.
Check to make sure the plug
is plugged into an outlet.
No mist is coming out
of the unit.
The water tank is empty.
Make sure there is water in
the tank.
Water is leaking out of
the water hose.
The connections are not
tightly secured.
Check to make sure all of the
fan’s components are
securely connected
together.
The fan produces
uneven mist.
There is a leak in the
water hose.
Turn off the misting function
and see if there are any air
leaks in the hose. If the
problem persists, contact
customer service.
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