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19
warranty information
TEMPURPEDIC
®
NORTH AMERICA, LCC (TEMPURPEDIC
®
) WARRANTS THAT IT WILL, AT
TEMPUR-PEDIC’S OPTION, REPLACE OR REPAIR PURCHASER’S TEMPUR-PEDIC ERGO
TM
MODEL IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS, SUBJECT TO
THE LIMITATIONS DESCRIBED IN THIS WARRANTY.
TEMPUR-PEDIC
®
UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE GOODS
EXCEPT AS OTHERWISE PROVIDED IN THIS WARRANTY. THERE ARE NO WARRANTIES THAT
EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF.
THIS WARRANTY APPLIES ONLY TO TEMPUR-PEDIC ERGO
TM
MODEL. THIS MODEL MAY BE
IDENTIFIED BY REFERENCE TO THE SERIAL NUMBER ON THE PRODUCT.
YEARS 1 THROUGH 3: FULL COVERAGE OF PARTS AND LABOR
TEMPUR-PEDIC ERGO
TM
is warranted against defects in the workmanship or materials for
a period of three (3) years from the warranty commencement date. During these first three
years of the warranty, the entire product is so covered, including factory supplied electronics,
electrical components, drive motors and power supply components. Upon notice during the
first through third year from the warranty commencement date, Tempur-Pedic
®
will send
replacement parts to the purchaser, at no cost, in order to replace any such defective part. In
addition, Tempur-Pedic
®
will pay all authorized labor and transportation costs associated with
the repair or replacement of any parts which Tempur-Pedic
®
determines to be defective. This
three (3) year warranty shall not apply if the purchaser does not return any and all defective
parts to Tempur-Pedic
®
within 15 days of purchaser’s receipt of such replacement parts
furnished. Return of the frame, however, should it need to be replaced, is not required.
In no instance will this warranty cover any damage attributable to misuse or to normal wear
and tear or to excessive weight placed upon the product. Nor will this warranty cover any
purchaser other than the original purchaser nor will it cover product purchased from an
unauthorized third party. If you are not the original purchaser of this product, you take “as is”
and “with all faults.” If you did not purchase this TEMPUR-PEDIC ERGO
TM
we will require proof
of purchase from you demonstrating that you are the original purchaser and are eligible to
make a valid claim under this Warranty.
YEARS 4 THOUGH 5: FULL COVERAGE OF PARTS ONLY
Upon notice during the years four (4) and five (5) from the warranty commencement date,
Tempur-Pedic
®
will offer replacement parts for any defective parts to the purchaser. Factory
supplied electronics, electrical components, drive motors and power supply components
are included. This two (2) year Warranty shall not apply if purchaser does not return any and
all defective parts to Tempur-Pedic
®
within 15 days of purchaser’s receipt of replacement
part. Purchaser shall bear all service, transportation, labor and shipping costs related to the
delivery and/or replacement of the defective part.
FRAME ONLY - YEARS 1 THROUGH 25 WARRANTY
Notwithstanding the above, Tempur-Pedic
®
extends a 25 Year Warranty on the frame itself
used in this product. Specifically, Tempur-Pedic
®
warrants that for a full 25 years, any defect
in the workmanship or the materials used in the frame itself shall be covered. In the event
of a frame defect, full product replacement will be offered. For purposes of this 25 Year
Warranty, the frame consists of the metal structure of the base and specifically excludes its
cover, its side rails, decking and legs, actuator lift motors, control box, remote controls, power
supply, and any power supply cords.
ADDITIONAL TERMS AND CONDITIONS
In no instance will this warranty cover any damage attributable to misuse or to normal wear
and tear or to excessive weight placed upon the product. Nor will this warranty cover any
purchaser other than the original purchaser nor will it cover product purchased from an
unauthorized third party. If you are not the original purchaser of this product, you take “as
is” and “with all faults.” If you did not purchase this TEMPUR-PEDIC ERGO
TM
directly from
Tempur-Pedic
®
we will require proof of purchase from you demonstrating that you are the
original purchaser and eligible to make a valid claim under this Warranty.
This Warranty does not include coverage for damage caused by the purchasers or by
other users if the product has been used in a manner inconsistent with the operation and
maintenance procedures outlined in the Complete Reference Guide, this Warranty, or any
other applicable document published or approved by Tempur-Pedic
®
. Nor does it include
coverage if the product has been repaired or modified by the purchaser or by an unauthorized
third party or if the product has been damaged in transit. This Warranty does not apply to
damage to mattresses, fabric, cables, electrical cords or items supplied by Resellers, as
defined below. Contact the Reseller or other appropriate party for warranty information
on these items. Nor does this Warranty apply to any unnecessary service calls, including
costs for in home service calls solely for the purpose of educating the consumer about the
unit or finding an unsatisfactory power connection. In addition, if the recommended weight
restrictions are not followed (Twin Long, Queen Split, Double, Queen, King, CA King and Split/
Dual CA King bases - up to 700 lbs. each) this Warranty is void.
Replacement parts may be new or reconditioned at Tempur-Pedic
®
’s discretion.
Except for the 25 Year Warranty provided for the frame of this product, there is no warranty at
all after five years, dating from commencement of this Limited Warranty.
ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE
In the event a warranty claim is filed and a warranty replacement is deemed necessary,
purchaser will be required to surrender the original product, including any components, to
Tempur-Pedic
®
at the time of the replacement. Return of the frame, however, should it need
to be replaced, is not required.
Repairs to or replacement of the TEMPUR-PEDIC ERGO
TM
model or its components under the
terms of this Limited Warranty will apply to the original warranty period and will not serve to
extend such period. This Warranty begins on the “warranty commencement date” which is
the date of purchase for new unused products.
Limited Warranty for TEMPUR-PEDIC ERGO
TM
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