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Page 2 / 2 1/2021
TROUBLESHOOTING
• Ensure that the pump is fully submerged and add water if necessary.
• If water is not flowing within several moments of the fountain being plugged in, the pump may have trapped
air which can prevent water from circulating properly. Simply unplug the power supply for a few moments
and plug it back in.
• If water is not flowing check the tubing for kinks or obstructions. Also check the pump for obstructions.
• If water is splashing, check the flow control on the body of the pump; it may need to be adjusted to achieve
the desired flow rate.
• If water is not flowing evenly, ensure the fountain is on a smooth, level surface. Uneven flow may also be a
result of the rippled front surface; moisten the entire rippled surface to help water flow more evenly.
• If the lights are not working, ensure the cables are fully connected and the seal is adequately tightened (do
not over-tighten). Ensure connector ends are completely dry before connecting and plugging the power cord
back into an outlet.
• Soft surfaces may cause the fountain to become unbalanced. A large stepping stone or paving stone (not
included) is recommended to help ensure the fountain remains evenly balanced.
• Make sure the power outlet is working; if in doubt about electrical connections, consult a certified electrician.
If you are still experiencing issues, please contact our customer service team through one of the methods mentioned at
the top of page 1. Please have the item number and order information available to help expedite response time.
WARNING!
Manufacturer and seller expressly disclaim any and all liability from personal injury, property damage
or loss, whether direct or indirect, or incidental, resulting from the incorrect attachment, improper use,
inadequate maintenance, or neglect of this product.
IMPORTANT INFORMATION
• For outdoor use only.
• Some splashing is normal; adjust the flow rate on the pump body if the water flow is too high.
• Check the water level and fill frequently to ensure the pump remains fully submerged; never allow the pump
to run dry as it will burn out the motor.
• Only use water in this fountain. Distilled water will help prevent mineral buildup, but is not required. Avoid
heavily chlorinated water as it may damage the fountain and pump.
• Periodically change the water to keep the fountain and pump clean. Remove scale and buildup regularly.
DO NOT use harmful additives such as bleach, chlorine, etc.
DO NOT use abrasive materials to scrub the fountain or pump.
DO NOT use a pressure washer to clean the fountain.
• Always shut the power supply off before cleaning and maintaining the fountain and pump.
• Take care when handling the pump; only pick it up by the body of the pump, never by the power cord.
• During freezing weather, drain the fountain, disconnect the pump and store indoors; allowing ice to form may
damage the fountain in such ways as, but not limited to, the fountain cracking, permanent pump damage,
and/or lighting malfunctions.
• Over time, the finish may gradually mellow in color from sun exposure; this is part of the natural aging
process and is not cause for return.
MZ14134GB