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15
www.napoleon.com
N415-0705-AU SEP 30.20
Problem Possible Causes Soluon
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the
holes towards the front and the slots on
the boom. See assembly instrucons.
Preheat grill with main burners on high for
10 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instrucons.
Burners burn with yellow
ame, accompanied by
the smell of gas.
Possible spider web or other debris,
or improper air shuer adjustment.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Open air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Main burner will not light
with the igniter but will
light with a match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle
brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not
aect the performance or safety of the
gas grill. Humming regulators will not be
replaced.
Burners will not cross light
each other.
Dirty or corroded cross light brackets. Clean or replace as required.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid
and hood is porcelain and will not peel.
The peeling is caused by hardened grease,
which dries into paint-like shards, that ake
o. Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
ULPG regulator in “low ow” state.
Check gas level in ULPG cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed
carefully. All gas grill valves must be in the
o posion when the tank valve is turned
on. Turn tank on slowly to allow pressure
to equalize. See lighng instrucons.
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