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SMART DIAGNOSIS 47
SMART DIAGNOSIS
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This allows you to speak directly to our
trained specialists. The specialist records the
data transmitted from your machine and uses
it to analyze the issue, providing a fast and
effective diagnosis.
If you experience problems with your
refrigerator, catl 1-800-243-0000. Only use the
Smart Diagnosis TM feature when instructed
to do so by the LG can center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis TM cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis TM.
Hold the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the can center.
4 Press and hold the Freezer button for three
seconds while continuing to hold your
phone to the speaker.
Using Srnarf Diagnosis TM
First, call 1-800-243-0000. Only use the Smart
Diagnosis TM feature when instructed to do so
by the LG can center agent.
1 Lock the display. To lock the display,
press and hold the Lock button for three
seconds. (If the display has been locked
for over five minutes, you must deactivate
the lock and then reactivate it.)
2 Open the right refrigerator door.
5 After you hear three beeps, release the
Freezer button.
Keep the phone in place until the tone
transmission has finished. This takes about
15 seconds, and the display will count
down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
r-[_]) NOTE
• Call quality differences by region may
affect the function.
• Use the home telephone for better
communication performance, resulting
in better service.
• Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis TM to malfunction.
NOTE
• For best results, do not move the phone
while the tones are being transmitted.
• If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again
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