9/12/2022 15 & 24 INCH INSTALL GUIDETEC_TM_156 | REV. D | EN
PRESERVE THE MOMENT
®
15 INCH AND 24 INCH UNDERCOUNTER
INSTALL GUIDE AND USER'S MANUAL
“C” REVISION
TRUE RESIDENTIAL
®
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 2 of 96
THANK YOU
FOR YOUR PURCHASE
CONTENTS
INSTALLATION CHECKLIST 4
SAFETY INFORMATION & OWNERSHIP
OWNERSHIP 6
REFRIGERANT SAFETY & WARNING
INFORMATION 6
BASIC SAFETY & WARNING PRECAUTIONS 7
PROPER DISPOSAL OF THE CABINET 7
NOTICE TO CUSTOMER 8
REGISTER YOUR PRODUCT 8
CONTACT INFORMATION 8
OUTDOOR USE 9
PRIOR TO INSTALLATION
ANTI-SWEAT FOAM END PANELS 12
ROUGH OPENING—SOLID & GLASS DOOR 13
ROUGH OPENING—STACKED UNITS 14
PLAN VIEWS 15
CUSTOM PANEL SPECIFICATIONS 25
DOOR OVERLAY PANEL INSTALLATION 30
DRAWER OVERLAY PANEL INSTALLATION 32
WINE RACK HANDLE & OVERLAY PANEL
FINISH APPLICATION 34
STACKING KIT INSTALLATION 37
ELECTRICAL INSTALLATION & SAFETY 40
INSTALLATION
UNCRATING 44
ANTI-TIP BRACKET INSTALLATION 45
LEVELING 46
120° DOORSTOP INSTALLATION 47
KICKPLATE INSTALLATION 47
90° HINGE INSTALLATION (OPTIONAL) 48
TEC_TM_156 | REV. D | EN 9/12/2022 Page 3 of 9615 & 24 INCH INSTALL GUIDE
CONTENTS
CABINET SETUP
GLASS SHELF ADJUSTMENT 52
WINE RACK ADJUSTMENT 52
DRAFT STANDARD INSTALL & HOOK UP 54
DRAFT STANDARD INSTALL (COUNTERTOP) 57
DRIP TRAY INSTALLATION 59
DISPENSING PRESSURE 60
TAPPING 60
DRAFT BEER PROBLEMS 60
CHANGING CO
2
GAS CYLINDER 61
CO
2
REGULATOR PRESSURE ADJUSTMENT 61
DRAFT TOWER CLEANING 62
CABINET OPERATION
TRUE PRECISION CONTROL
®
OPERATION &
CABINET COMPONENTS (ALL MODELS) 64
24 INCH REFRIGERATOR & FREEZER 65
24 INCH DUAL ZONE 71
24 INCH REFRIGERATOR / FREEZER
DRAWERS 73
15 INCH REFRIGERATOR 75
HOME ALARM SYSTEM
(DUAL ZONE WINE CABINET ONLY) 79
MAINTENANCE, CARE & CLEANING
CONDENSER COIL CLEANING 82
CONDENSATION 83
STAINLESS STEEL EQUIPMENT CARE
& CLEANING 85
SERVICING & ADJUSTMENTS
SERVICING & REPLACING COMPONENTS 88
HANDLE TIGHTENING 88
CONTACT INFORMATION 88
FREQUENTLY ASKED QUESTIONS 89
WARRANTY
WARRANTY 93
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 4 of 96
To ensure a proper installation, this checklist should be completed to ensure that no part of the process
has been overlooked.
☐ Have all packaging materials been removed?
☐ Have the anti-tip brackets been installed securely and are they properly engaging the unit?
☐ Is the unit leveled properly with all leveling legs making contact with the floor? Has the toe
kick been installed?
☐ Has door stop been installed (if needed)?
☐ Are panels attached securely and properly aligned? (Overlay cabinets only).
☐ Does the customer understand the unit’s operation?
☐ Has the customer been given the key and literature package?
☐ Have stainless steel surfaces been inspected for any imperfections? This is to be done by
the authorized True dealer or installer with the customer, upon completion of installation.
Stainless steel doors, handles and shelves are covered by a limited 30-day warranty for
cosmetic defects.
☐ Is the unit operating properly? If not, is the unit plugged in? Is the control turned on?
INSTALLATION CHECKLIST
TEC_TM_156 | REV. D | EN 9/12/2022 Page 5 of 9615 & 24 INCH INSTALL GUIDE
OWNERSHIP
REFRIGERANT SAFETY & WARNING INFORMATION
BASIC SAFETY & WARNING PRECAUTIONS
PROPER DISPOSAL OF THE CABINET
NOTICE TO CUSTOMER
REGISTER YOUR PRODUCT
CONTACT INFORMATION
OUTDOOR USE
SAFETY INFORMATION & OWNERSHIP
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 6 of 96
SAFETY INFORMATION & OWNERSHIP
OWNERSHIP
To ensure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained refrigeration mechanic and
electrician install your True equipment. The cost of a
professional installation is money well spent.
Before you start to install your TRUE unit, carefully
inspect it for freight damage. IF DAMAGE IS DISCOVERED,
DO NOT INSTALL THE UNIT OR PUT IT IN SERVICE. Notify
True customer service, and immediately file a claim
with the delivery freight carrier.
TRUE is not responsible for damage incurred during
shipment.
For any questions about installation, please contact
your True dealer or True Residential Technical Service
at 844-746-9423 or TrueResidentialService@TrueMfg.com.
Please have your model and serial number available.
WARNING – Use this appliance for its intended purpose
as described in this Installation Manual.
REFRIGERANT SAFETY & WARNING
INFORMATION
See the serial label inside the cabinet for the units
refrigeration type. For Hydrocarbon Refrigeration
(R-600A only), see below:
DANGER – Risk of fire or explosion.
Flammable refrigerant used. DO NOT
use mechanical devices to defrost
refrigerator. DO NOT puncture refrigerant
tubing; follow handling instructions
carefully. To be repaired only by trained
service personnel.
DANGER – Risk of fire or explosion
(flammable refrigerant used), consult
repair manual/owner’s guide before
attempting to service this product. All
safety precautions must be followed.
Dispose of properly in accordance with
local and federal regulations. Follow all
safety precautions.
CAUTION – Keep all ventilation openings
clear of obstruction in the appliance
enclosure or in the structure housing the
appliance.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 7 of 9615 & 24 INCH INSTALL GUIDE
SAFETY INFORMATION & OWNERSHIP
• Take care during operation, maintenance or repairs
to avoid cuts or pinching from any part/component
of the cabinet.
• Units may pose a tipping hazard while uncrating,
during installation, or when moving the unit.
• Ensure the unit is properly installed and located in
accordance with the Installation Instructions before
use.
• This appliance is not to be used, cleaned or
maintained by persons (including children) with
reduced physical, sensory or mental capabilities
or lack of experience and knowledge, unless they
have been given supervision or instruction.
• DO NOT allow children to play with the appliance
or climb, stand, or hang on the unit’s shelves to
prevent damage to the refrigerator and personal
injury.
• DO NOT touch the cold surfaces in the freezer
compartment when hands are damp or wet. Skin
may stick to these extremely cold surfaces.
• Unplug the refrigerator before cleaning and making
repairs.
• Setting temperature controls to the 0 position or
powering off an electronic control may not remove
power from all components (e.g., light circuits,
perimeter heaters, and evaporator fans).
• DO NOT store or use gasoline, or other flammable
vapors and liquids, in the vicinity of this or any
other appliance.
• DO NOT store explosive substances such as aerosol
cans with a flammable propellant in this appliance.
• Keep fingers out of the “pinch point” areas;
clearances between the doors and cabinet are
necessarily small; be careful closing doors when
children are in the area.
• DO NOT use electrical appliances inside the food
storage compartments of the units unless the
appliances are of the type recommended by the
manufacturer.
BASIC SAFETY & WARNING PRECAUTIONS
PROPER DISPOSAL OF THE CABINET
DANGER! RISK OF CHILD
ENTRAPMENT
Child entrapment and suffocation are not problems of
the past. Junked or abandoned refrigerators are still
dangerous, even if they will sit for “just a few days.” If
you are getting rid of your old refrigerator, please follow
the instructions below to help prevent accidents.
Before throwing away your old refrigerator or freezer:
• Take off the doors.
• Leave the shelves in place so that children may not
easily climb inside.
DANGER – Risk of fire or explosion.
Flammable insulation and/or refrigerant
used. Dispose of all in accordance with
local and federal regulations. Follow all
safety precautions.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 8 of 96
SAFETY INFORMATION & OWNERSHIP
NOTICE TO CUSTOMER
Loss or spoilage of products in your refrigerator/freezer
is not covered by warranty. In addition to following
recommended installation
procedures, run the refrigerator/
freezer for 24 hours prior
to usage to verify its proper
operation.
REGISTER YOUR PRODUCT
To qualify for TRUE’s extended 7–12 year parts
only sealed system warranty, you must register your
product* within 12 months of the unit’s installation
date. To register your unit, complete and submit the
form at www.true-residential.com/product-registration.
For warranty details, please see page 92.
* Please note that ice machines do not qualify for this
extended warranty.
CONTACT INFORMATION
For any questions about installation, please contact your TRUE dealer or TRUE Residential Technical Service.
Please have your model and serial number (see serial label location below) available so we can better assist you
with your service- or parts-related inquiries.
Customer Service
Phone: 888-616-8783
info@true-residential.com
Technical Service Department
Phone: 844-746-9423
TrueResidentialService@truemfg.com
Warranty Department
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
SERIAL LABEL LOCATION
Your serial label contains important information such as your model name and serial number. The label is located
on the upper left interior wall.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 9 of 9615 & 24 INCH INSTALL GUIDE
SAFETY INFORMATION & OWNERSHIP
OUTDOOR USE
All True undercounter units are rated for outdoor use.
• In regions with high dewpoints or humidity,
condensation may appear on the glass and around
gasket seals. For best operation, keep the unit fully
stocked with product.
• In areas where the ambient temperature regularly
exceeds 95°F (35°C), vent the rear of the rough
opening for optimum performance. Recommended
vent size is 4” x 10” (102 mm x 254 mm).
• For the best operation, install your True unit with
your outdoor bar/kitchen countertop covering the
door or drawer gasket (flush install). The rough
opening should be at least 24” (606.6 mm) deep.
NOTE: DOOR AND DRAWER GASKETS DO NOT
PROVIDE A WATERTIGHT SEAL AGAINST THE
ELEMENTS.
WINTERIZING
When the temperature consistently reaches 32°F (0°C)
or below, winterize your unit.
1. Remove all product from the unit.
2. Unplug the unit or turn the unit off.
3. Place a cover over the unit.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 10 of 96
NOTES
TEC_TM_156 | REV. D | EN 9/12/2022 Page 11 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
ANTI-SWEAT FOAM END PANELS
ROUGH OPENING—SOLID & GLASS DOOR
ROUGH OPENING—STACKED UNITS
PLAN VIEWS
CUSTOM PANEL SPECIFICATIONS
WINE RACK HANDLE & OVERLAY PANEL FINISH APPLICATION
DOOR OVERLAY PANEL INSTALLATION
DRAWER OVERLAY PANEL INSTALLATION
STACKING KIT INSTALLATION
ELECTRICAL INSTALLATION & SAFETY
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 12 of 96
ANTI-SWEAT FOAM END PANELS
When installing two or more True units side-by-side,
be sure to leave at least 5/8" (16 mm) gap between the
cabinets, or install foam pads between the cabinets
and on any side without this gap, to prevent moisture
from developing on applications.If installing anti-sweat
foam end panels, TRUE recommends applying a panel
to one of the units being joined together. To order foam
pads, contact our parts department at
844-849-6226 or TrueResidentialParts@TrueMfg.com.
PRIOR TO INSTALLATION
2"
(51 mm)
2"
(51 mm)
Rear wall of cut out
8"
(203 mm)
CUTOUT OPENINGS
To minimize the depth of the cutout opening, the
electrical outlet must be positioned as shown below.
Outlet must be flush with the wall.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 13 of 9615 & 24 INCH INSTALL GUIDE
ROUGH OPENING – SOLID & GLASS DOOR
True’s Stainless Solid and Glass Door units are designed to be inserted into a cabinet opening or free standing.
Below are recommended dimensions for rough opening.
PRIOR TO INSTALLATION
DEPTH
24"
(610 mm)
HEIGHT
34-1/2"
(877 mm)
WIDTH
15"
(381 mm)
14-7/8"
(378 mm)
34-1/2"
(877 mm)
4-1/8"
(105 mm)
Front view
of unit
between
cabinets
15 INCH
HEIGHT
34-1/2"
(877 mm)
DEPTH
24"
(610 mm)
WIDTH
24"
(610 mm)
23-7/8"
(606 mm)
34-1/2"
(877 mm)
4-1/8"
(105 mm)
23
7
/
8
"
29
3
/
4
"
4
1
/
8
"
Front view
of unit
between
cabinets
24 INCH
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 14 of 96
HEIGHT
69-1/2"
(1766 mm)
DEPTH
24"
(610 mm)
WIDTH
24"
(610 mm)
PRIOR TO INSTALLATION
ROUGH OPENING – STACKED UNITS
(SOLID, GLASS DOOR, AND OVERLAY PANELS)
True’s stacked units are designed to be inserted into a cabinet opening or free standing. Below are recommended
dimensions for rough opening.
HEIGHT
69-1/2"
(1766 mm)
WIDTH
15"
(381 mm)
DEPTH
24"
(610 mm)
15 INCH24 INCH
TEC_TM_156 | REV. D | EN 9/12/2022 Page 15 of 9615 & 24 INCH INSTALL GUIDE
23 7/8"
606mm
34 1/4"
870mm
4 3/16"
107mm
25 13/16"
655mm
23 29/32"
607mm
3 23/32"
95mm
90°
25 1/4"
641mm
46 7/8"
1191mm
TUR-24-R-SS-B
PRIOR TO INSTALLATION
24 INCH
PLAN VIEW DIMENSIONS
FRONT SIDE TOP
TUF-24-R/L-SS-C TUR-24-R/L-SG-C
REFRIGERATOR / FREEZER
TBC-24-R/L-SG-C
BEVERAGE CENTER
Dimensions may vary by ± 1/8" (3.2 mm)
TWC-24-R/L-SG-C
WINE CABINET
TWC-24DZ-R/L-SG-C
DUAL ZONE WINE CABINET
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 16 of 96
34 1/4"
870mm
23 7/8"
606mm
4 3/16"
106mm
3 5/8"
92mm
23 7/8"
606mm
25 25/32"
655mm
44 17/32"
1131mm
21"
533mm
22 29/32"
582mm
TUR-24-D-SS-B
PRIOR TO INSTALLATION
24 INCH
FREEZER PLAN VIEW DIMENSIONS
REFRIGERATOR PLAN VIEW DIMENSIONS
FRONT
FRONT
SIDE
SIDE
TOP
TOP
Dimensions may vary by ± 1/8" (3.2 mm)
REFRIGERATOR
TUR-24-D-SS-C
FREEZER
TUF-24-D-SS-C
34 1/4"
870mm
23 7/8"
606mm
4 3/16"
106mm
3 5/8"
92mm
23 7/8"
606mm
25 25/32"
655mm
38 9/32"
972mm
14 3/4"
375mm
16 21/32"
423mm
TUF-24-D-SS-B
TEC_TM_156 | REV. D | EN 9/12/2022 Page 17 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
TUR-24BD-R/L-SS-C TUR-24DD-R/L-SS-C
24" SINGLE TAP UNIT ACCOMMODATES (1) SHORT 1/4 BARREL,
(1) SLIM 1/4 BARREL, OR (1) 1/6 BARREL.
24" DUAL TAP UNIT ACCOMMODATES (2) 1/6 BARRELS OR (1)
SLIM 1/4 BARREL AND (1) 1/6 BARREL.
34 1/4"
870mm
23 7/8"
606mm
4 3/16"
107mm
23 29/32"
607mm
25 13/16"
655mm
49 11/16"
1262mm
49 31/32"
1269mm
3 23/32"
95mm
90°
25 1/4"
641mm
46 7/8"
1191mm
11 15/16"
303mm
10 9/32"
261mm
TUR-24DD-R-SS-B
24 INCH
BEVERAGE CENTER
PLAN VIEW DIMENSIONS
FRONT
SIDE
TOP
Dimensions may vary by ± 1/8" (3.2 mm)
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 18 of 96
34 1/4"
870mm
14 7/8"
378mm
4 3/16"
107mm
25 13/16"
655mm
23 29/32"
607mm
3 23/32"
95mm
90°
16 1/4"
413mm
37 7/8"
962mm
TUR-15-R-SS-B
PRIOR TO INSTALLATION
15 INCH
PLAN VIEW DIMENSIONS
FRONT
SIDE
TOP
Dimensions may vary by ± 1/8" (3.2 mm)
TUR-15-R/L-SS-C TUR-15-R/L-SG-C
ALL REFRIGERATORS
TWC-15-R/L-SG-C
WINE CABINET
TEC_TM_156 | REV. D | EN 9/12/2022 Page 19 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
15 INCH
15" SINGLE TAP UNIT ACCOMMODATES (1) SLIM 1/4 BARREL
OR (1) 1/6 BARREL.
TUR-15BD-R/L-SS-C
BEVERAGE DISPENSER
PLAN VIEW DIMENSIONS
Dimensions may vary by ± 1/8" (3.2 mm)
FRONT SIDE TOP
4 3/16"
106mm
34 1/4"
870mm
14 7/8"
378mm
49 11/16"
1262mm
25 13/16"
655mm
23 29/32"
607mm
49 31/32"
1269mm
3 23/32"
95mm
90°
37 7/8"
962mm
10 9/32"
261mm
7 7/16"
189mm
16 1/4"
413mm
TUR-15BD-R-SS-B
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 20 of 96
34 1/4"
870mm
23 7/8"
606mm
4 3/32"
104mm
23 5/32"
588mm
3 23/32"
95mm
23 15/16"
608mm
90°
25 1/4"
641mm
46 7/8"
1191mm
TUR-24-R-OP-B
PRIOR TO INSTALLATION
24 INCH
PLAN VIEW DIMENSIONS*
FRONT
SIDE
TOP
WINE CABINET
REFRIGERATOR / FREEZER
TUR-24-R/L-OG-CTUR-24-R/L-OP-C
BEVERAGE CENTER
TBC-24-R/L-OP-C TBC-24-R/L-OG-C
TWC-24-R/L-OP-C TWC-24-R/L-OG-C
DUAL ZONE WINE CABINET
TWC-24DZ-R/L-OG-CTWC-24DZ-R/L-OP-C
NOTE: Unit shown with overlay panel (not provided by True)
*Depth measurement includes 3/4" thick panel (not provided by TRUE).
Dimensions may vary by ± 1/8" (3.2 mm)
TEC_TM_156 | REV. D | EN 9/12/2022 Page 21 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
24 INCH
34 1/4"
870mm
23 7/8"
606mm
4 3/16"
106mm
3 21/32"
93mm
23 5/32"
588mm
23 15/16"
608mm
36 3/8"
924mm
14 3/4"
375mm
TUF-24-D-OP-B
34 1/4"
870mm
23 7/8"
606mm
4 3/16"
106mm
3 21/32"
93mm
23 5/32"
588mm
23 15/16"
608mm
21"
533mm
42 5/8"
1083mm
TUR-24-D-OP-B
FRONT
FRONT
SIDE
SIDE
TOP
TOP
NOTE: Unit shown with overlay panel (not provided by True)
REFRIGERATOR / FREEZER DRAWERS
TUR-24-D-OP-C TUF-24-D-OP-C
*Depth measurement includes 3/4" thick panel (not provided by TRUE).
Dimensions may vary by ± 1/8" (3.2 mm)
FREEZER PLAN VIEW DIMENSIONS*
REFRIGERATOR PLAN VIEW DIMENSIONS*
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 22 of 96
34 1/4"
870mm
23 7/8"
606mm
4 3/32"
104mm
3 23/32"
95mm
23 5/32"
588mm
49 11/16"
1262mm
23 15/16"
608mm
49 31/32"
1269mm
90°
25 1/4"
641mm
46 7/8"
1191mm
11 15/16"
303mm
10 9/32"
261mm
TUR-24DD-R-OP-B
PRIOR TO INSTALLATION
24 INCH
BEVERAGE DISPENSER
FRONT SIDE TOP
NOTE: Unit shown with overlay panel (not provided by True)
24" SINGLE TAP UNIT ACCOMMODATES (1) SHORT 1/4 BARREL, (1) SLIM
1/4 BARREL, OR (1) 1/6 BARREL. 24" DUAL TAP UNIT ACCOMMODATES (2)
1/6 BARRELS OR (1) SLIM 1/4 BARREL AND (1) 1/6 BARREL.
TUR-24BD-R/L-OP-C TUR-24DD-R/L-OP-C
*Depth measurement includes 3/4" thick panel (not provided by TRUE).
Dimensions may vary by ± 1/8" (3.2 mm)
PLAN VIEW DIMENSIONS*
TEC_TM_156 | REV. D | EN 9/12/2022 Page 23 of 9615 & 24 INCH INSTALL GUIDE
34 1/4"
870mm
14 7/8"
378mm
4 3/32"
104mm
23 15/16"
608mm
23 5/32"
588mm
3 23/32"
95mm
16 1/4"
413mm
37 7/8"
962mm
90°
TUR-15-R-OP-C
TUR-15-R/L-OP-C TUR-15-R/L-OG-C TWC-15-R/L-OP-C TWC-15-R/L-OG-C
PRIOR TO INSTALLATION
15 INCH
ALL REFRIGERATOR WINE CABINET
FRONT SIDE TOP
NOTE: Unit shown with overlay panel (not provided by True)
*Depth measurement includes 3/4" thick panel (not provided by TRUE).
Dimensions may vary by ± 1/8" (3.2 mm)
PLAN VIEW DIMENSIONS*
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 24 of 96
34 1/4"
870mm
14 7/8"
378mm
4 3/32"
104mm
23 15/16"
608mm
23 5/32"
588mm
3 23/32"
95mm
49 11/16"
1262mm
49 31/32"
1269mm
90°
37 7/8"
962mm
7 7/16"
189mm
10 9/32"
261mm
16 1/4"
413mm
TUR-15BD-R-OP-B
TUR-15BD-R/L-OP-C
PRIOR TO INSTALLATION
15 INCH
BEVERAGE DISPENSER
FRONT SIDE TOP
NOTE: Unit shown with overlay panel (not provided by True)
15" SINGLE TAP UNIT ACCOMMODATES (1) SLIM
1/4 BARREL OR (1) 1/6 BARREL.
*Depth measurement includes 3/4" thick panel (not provided by TRUE).
Dimensions may vary by ± 1/8" (3.2 mm)
PLAN VIEW DIMENSIONS*
TEC_TM_156 | REV. D | EN 9/12/2022 Page 25 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
CUSTOM PANEL SPECIFICATIONS
Overlay units can be fitted with custom panels to match adjacent cabinetry. Two specification options for panels
sizes are given in these instructions for overlay units: Standard overlays and Integrated Panels. The standard
overlay panel dimensions fully cover the provided appliance door. The integrated panel options extend above the
door and conceal the hinge assembly to match full overlay cabinet doors. See pictures below for reference.
STANDARD OVERLAY PANEL
INTEGRATED OVERLAY PANEL
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 26 of 96
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
23 5/8"
3/4"
A
B
5/8"
9/16"
1"
23 5/8"
PRIOR TO INSTALLATION
STANDARD OVERLAY PANEL
INTEGRATED OVERLAY PANEL
CUSTOM PANEL SPECIFICATIONS – SOLID DOOR REFRIGERATOR / FREEZER
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
23 5/8"
3/4"
A
B
5/8"
9/16"
1"
23 5/8"
24 INCH
FRONT
24 INCH
FRONT
15 INCH
FRONT
15 INCH
FRONT
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
23 5/8"
3/4"
A
B
5/8"
9/16"
1"
23 5/8"
15 INCH24 INCH
BACKBACK
24" IN / LB MM / KG
Width 23-5/8 600
Height 29-23/32 754.9
Depth 3/4 (max) 19 (max)
Weight 10 lb (max) 4.5 kg (max)
Rail Style Dimension 2 (min) 50.8 (min)
15" IN / LB MM / KG
Width 14-5/8 371.5
Height 29-23/32 754.9
Depth 3/4 (max) 19 (max)
Weight 10 lb (max) 4.5 kg (max)
Rail Style Dimension 2 (min) 50.8 (min)
24" IN / LB MM / KG
Width 23-5/8 600
Height 30-1/8 765.2
Depth 3/4 (max) 19 (max)
Weight 10 lb (max) 4.5 kg (max)
Rail Style Dimension 2 (min) 50.8 (min)
15" IN / LB MM / KG
Width 14-5/8 371.5
Height 30-1/8 765.2
Depth 3/4 (max) 19 (max)
Weight 10 lb (max) 4.5 kg (max)
Rail Style Dimension 2 (min) 50.8 (min)
TEC_TM_156 | REV. D | EN 9/12/2022 Page 27 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
CUSTOM PANEL SPECIFICATIONS – GLASS DOOR REFRIGERATOR
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
23 5/8"
3/4"
A
B
5/8"
9/16"
1"
23 5/8"
24 INCH
FRONT
15 INCH
FRONT
STANDARD OVERLAY PANEL
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
23 5/8"
3/4"
A
B
5/8"
9/16"
1"
23 5/8"
24 INCH
FRONT
15 INCH
FRONT
INTEGRATED OVERLAY PANEL
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
23 5/8"
3/4"
A
B
5/8"
9/16"
1"
23 5/8"
24 INCH
FRONT
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
30 1/8"
14 5/8"
3/4"
A
B
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
14 5/8"
15 INCH
FRONT
24" IN / LB MM / KG
Width 23-5/8 600
Height 29-23/32 754.9
Depth 3/4 (max) 19 (max)
Weight 10 lb. (max) 4.5 kg (max)
Rail Style Dimension 2 (min) 50.8 (min)
Viewable Area Width 19-5/8 498.5
Viewable Area Height 25-23/32 653.3
15" IN / LB MM / KG
Width 14-5/8 371.5
Height 29-23/32 765.2
Depth 3/4 (max) 19 (max)
Weight 10 lb. (max) 9.1 kg (max)
Rail Style Dimension 2 (min) 50.8 (min)
Viewable Area Width 10-5/8 269.9
Viewable Area Height 25-23/32 653.3
24" IN / LB MM / KG
Width 23-5/8 600
Height 30-1/8 765.2
Depth 3/4 (max) 19 (max)
Weight 10 lb. (max) 4.5 kg (max)
Rail Style Dimension 2 (min) 50.8 (min)
Viewable Area Width 19-5/8 498.5
Viewable Area Height 25-23/32 653.3
15" IN / LB MM / KG
Width 14-5/8 371.5
Height 30-1/8 765.2
Depth 3/4 (max) 19 (max)
Weight 10 lb. (max) 4.5 kg (max)
Rail Style Dimension 2 (min) 50.8 (min)
Viewable Area Width 10-5/8 269.9
Viewable Area Height 25-23/32 653.3
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 28 of 96
PRIOR TO INSTALLATION
CUSTOM PANEL SPECIFICATIONS – DRAWER REFRIGERATOR / FREEZER
SPEC SAME PANEL FOR TOP &
BOTTOM FREEZER DRAWERS.
FOR BOTTOM DRAWER ROTATE
PANEL 180º.
NOTE: TOP DRAWER WILL EXTEND ABOVE PROVIDED APPLIANCE FRONT
STANDARD OVERLAY PANEL
INTEGRATED OVERLAY PANEL
24" IN MM
Width 23-5/8 600
Height 14-11/16 373
Depth 3/4 (max) 19 (max)
24" IN MM
Width 23-5/8 600
Top Panel Height 15-1/8 384
Bottom Panel Height 14-11/16 373
Depth 3/4 (max) 19 mm (max)
BOTTOM DRAWER
REFRIGERATOR
14-11/16"
BOTTOM DRAWER
REFRIGERATOR
14-11/16"
BOTTOM DRAWER
REFRIGERATOR
14-11/16"
TOP DRAWER
REFRIGERATOR
14-11/16"
23-5/8"
TOP DRAWER
REFRIGERATOR
15-1/8"
23-5/8"
TOP DRAWER
REFRIGERATOR
15-1/8"
23-5/8"
TOP & BOTTOM DRAWER
FREEZER
14-11/16"
23-5/8"
TEC_TM_156 | REV. D | EN 9/12/2022 Page 29 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
15 INCH
24 INCH
LOUVER TEMPLATE MEASURES
DETAIL A DETAIL B
14-3/4"
(375 mm)
25/32"
(20 mm)
1-1/32"
(26 mm)
9"
(229 mm)
2-7/8"
(73 mm)
3-5/8"
(92 mm)
1/2" (3 PLCS.)
(13 mm)
R1/4" (6 PLCS.)
(6.5 mm)
1-1/32"
(26 mm)
SCALE 2:3
Notch here for a
left hinged unit.
DETAIL A
13/32"
(10 mm)
1/8"
(3 mm)
5/32"
(4 mm)
1-3/8"
(35 mm)
1-3/8"
(35 mm)
DETAIL B
SCALE 2:3
Notch here for a
right hinged unit.
13/32"
(10 mm)
1/8"
(3 mm)
5/32"
(4 mm)
25/32"
(20 mm)
1-1/32"
(26 mm)
1-1/32"
(26 mm)
23-3/4"
(603 mm)
18"
(457 mm)
2-7/8"
(73 mm)
3-5/8"
(92 mm)
1/2" (3 PLCS.)
(13 mm)
R1/4" (6 PLCS.)
(6.5 mm)
DETAIL A DETAIL B
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 30 of 96
PRIOR TO INSTALLATION
DOOR OVERLAY PANEL INSTALLATION
Follow the instructions below to install door overlay
panels. Door overlay panel installation is the
same for solid and glass door units. For custom
panel specifications, please see “Custom Panel
Specifications” starting on page 25.
NOTE: DO NOT INSTALL A SOLID PANEL ON A GLASS
DOOR. THIS MAY CAUSE MOISTURE TO FORM
BEHIND THE PANEL, RESULTING IN DAMAGE.
REQUIRED TOOLS
Required tools include (but may not be limited to)
the following:
• Surface Protection*
• 3/8" Wrench
• Phillips Bit Driver
• 2+ Clamps ≥ 2" (51 mm)
• 1/8" Drill Bit
• #6 Screws (qty 10)**
• Drill
*Cardboard, moving blanket, foam padding, etc.
** Screw type and length varies by material. All screws must
be 1/2" (13 mm) + Overlay Panel Thickness.
PROCEDURE
1. Carefully lay the door overlay panel on a protected
surface.
2. Remove the kickplate. See fig. 1.
3. Remove the door from the unit. Leave the hinges
installed on the unit. See fig. 2.
NOTE: BE SURE TO SUPPORT THE DOOR WHILE
REMOVING THE HINGE HARDWARE. DO NOT
DISCARD.
4. Remove the gasket. See fig. 3.
5. With a 1/8" drill bit, carefully drill the pre-marked
pilot holes in the door. See fig. 4.
6. Carefully place the door face down on the overlay
panel. Align the door and panel edges. See fig. 5.
7. Clamp the door and panel. See fig. 6
NOTE: IF THE CLAMP JAWS ARE NOT PADDED,
INSERT PADDING BETWEEN THE CLAMP AND
THE OVERLAY TO PROTECT THE PANEL’S
FINISH.
IF DESIRED, INSTALL A HANDLE BEFORE
PROCEEDING TO THE NEXT STEP. FOR BEST
INSTALLATION, FASTEN THE HANDLE WITH
RECESSED SCREWS. SEE FIGS. 7 AND 8.
8. Carefully drill pilot holes into the panel. See fig. 6.
NOTE: TAKE CARE TO NOT DRILL THROUGH THE
FRONT OF THE PANEL.
9. Fasten the overlay panel to the door front. Then,
remove the clamp(s).
10. Install the door gasket.
NOTE: VERIFY THE GASKET IS FULLY SEATED
IN THE GASKET CHANNEL.
11. Install the door assembly. Verify the door closes
correctly and the gasket seals without gaps.
FIG. 1.
Pull the kickplate off the magnets.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 31 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
FIG. 2.
Remove the hinge bolts from top and bottom hinge
FIG. 3.
Pull the gasket from the door.
FIG. 4.
Drill pilot holes THROUGH the door assembly.
FIG. 5.
Be sure the edges are aligned before clamping the panel and
door assembly.
FIG. 6.
Be sure to NOT drill through the panel's front.
FIG. 7.
Install handles before fastening the overlay panel to the door.
FIG. 8.
Door assembly component order.
Gasket — Door — Overlay Panel — Handle
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 32 of 96
PRIOR TO INSTALLATION
DRAWER OVERLAY PANEL INSTALLATION
Follow the instructions below to install drawer overlay
panels. For custom panel specifications, please see
“Custom Panel Specifications” starting on page 25.
NOTE: REMOVE THE DRAWER FRONT AS DESCRIBED
FOR EASY OVERLAY PANEL INSTALLATION.
REQUIRED TOOLS
Required tools include (but may not be limited to)
the following:
• Surface Protection*
• Phillips Bit Driver
• 1+ Clamp ≥ 2" (51 mm)
• 1/8" Drill Bit
• #6 Screws (qty 8)**
• Drill
*Cardboard, moving blanket, foam padding, etc.
**Screw type and length varies by material. All screws must be
1/2" (13 mm) + Overlay Panel Thickness.
PROCEDURE
1. Carefully lay the drawer overlay panel face down on
a protected surface.
2. With a Phillips bit driver, remove the drawer front
assembly. See fig. 1.
3. Remove the gasket. See fig. 2.
4. With a 1/8" drill bit, carefully drill the pre-marked
pilot holes in the drawer front. See fig. 3.
5. Place the drawer front face down on the overlay
panel. Align the drawer front and panel edges. See
fig. 4.
6. Clamp the drawer front and panel. See fig. 5.
NOTE: IF THE CLAMP JAWS ARE NOT PADDED,
INSERT PADDING BETWEEN THE CLAMP AND
THE OVERLAY TO PROTECT THE PANEL’S
FINISH.
IF DESIRED, INSTALL A HANDLE BEFORE
PROCEEDING TO THE NEXT STEP. FOR BEST
INSTALLATION, FASTEN THE HANDLE WITH
RECESSED SCREWS. SEE FIGS. 6.
7. Carefully drill pilot holes into the panel. See fig. 7.
NOTE: TAKE CARE TO NOT DRILL THROUGH THE
FRONT OF THE PANEL.
8. Fasten the overlay panel to the drawer front. Then,
remove the clamp(s).
9. Install the drawer gasket.
NOTE: VERIFY THE GASKET IS FULLY SEATED
IN THE GASKET CHANNEL.
10. Install the drawer front assembly. Verify the drawer
closes correctly and the gasket seals without gaps.
11. Repeat steps 1-10 for the second drawer.
FIG. 1.
Drawer front screw locations. Other side not shown.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 33 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
FIG. 2.
Pull the gasket from the drawer front.
FIG. 3.
Drill pilot holes THROUGH the drawer front.
FIG. 4.
Be sure the edges are aligned before clamping the drawer front
assembly.
FIG. 5.
Be sure NOT to drill through the panel's front.
FIG. 6.
Install handles before fastening the overlay panel to the door.
Back of
drawer
Front of drawer
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 34 of 96
PRIOR TO INSTALLATION
See finish (e.g., paint or stain) for application
instructions and drying / curing times. Drying / Curing
times vary by finish.
NOTE: Finish odors from panels installed
before fully drying /curing can linger and
be absorbed by the cabinet’s interior.
True is not responsible for lingering finish
odors inside the unit.
WINE RACK HANDLES
Follow recommended guidelines associated with
treating unfinished natural cherry wood.
NOTE: Remove the wine rack handles from the wine
rack assembly before applying finish!
REQUIRED TOOLS
Required tools include (but may not be limited to) the
following:
• Phillips Screwdriver or Bit Driver
• Drill (optional)
REMOVAL
1. Gently lift the wine rack handle and pull the wine
rack forward. See fig. 1.
2. Remove the wine rack handle from the wine rack
assembly. See fig. 2.
INSTALLATION
Finish odors from wine rack handles installed before
fully drying /curing can linger and be absorbed by the
cabinets interior. True is not responsible for lingering
finish odors inside the unit.
1. Install the wine rack handle on the wine rack
assembly. See fig. 2.
2. Position the wine rack on the slides and carefully
push the wine rack towards the back of the unit.
See fig. 3.
NOTE: BE SURE THE WINE RACK SITS UNDER
THE SLIDES REAR TABS. SEE FIG. 4.
WINE RACK HANDLE & OVERLAY PANEL FINISH APPLICATION
FIG. 1.
Lift and pull the wine rack forward.
FIG. 2.
Wine rack handle screw locations.
FIG. 3.
Slide the wine rack into place.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 35 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
FIG. 4.
Be sure the wine rack sits under the rear tabs.
OVERLAY PANELS
See finish (e.g., paint or stain) for application
instructions and drying / curing times. Drying / Curing
times vary by finish.
For overlay panel installation and removal instructions,
please see “Solid (OP) And Glass Framed Panel (OG)
Installation” (page 30) or “Drawer Overlay Panel
Installation” (page 32).
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 36 of 96
CABINET SETUP
TRUE STACKING KIT
24 INCH
24 / 15 INCH SIDE VIEW
15 INCH
TEC_TM_156 | REV. D | EN 9/12/2022 Page 37 of 9615 & 24 INCH INSTALL GUIDE
CABINET SETUP
STACKING KIT INSTALLATION
KIT CONTENTS
• (1) Louver Grill (stainless models)
• (2) Stacking Brackets
• (4) 1/4" Hex Head Screws
REQUIRED TOOLS
Required tools include (but may not be limited to)
the following:
• Floor protector
• Level
• 1/4" Hex Head Driver
• Drill
RECOMMENDED – This procedure may
require assistance.
RECOMMANDÉ – Cette procédure peut
nécessiter une assistance.
WARNING – Units may pose a tipping
hazard during stacking kit installation
or when moving the stacked units.
ATTENTION – Les unités peuvent
présenter un risque de basculement lors
de l’installation du kit d’empilage ou lors
du déplacement des unités empilées.
PROCEDURE
1. Position the floor protector near the final
installation location.
2. Uncrate the cabinets. Secure the shelving, doors,
and drawers.
3. Install the anti-tip brackets (see "Anti-Tip Bracket
Installation" on page 45). Verify the brackets are
correctly positioned.
4. Carefully place the upper cabinet on the lower
cabinet.
NOTE: DO NOT LIFT THE CABINET BY THE
COUNTERTOPS, DOORS, DRAWERS, OR GRILLS.
THIS STEP MAY REQUIRE ASSISTANCE.
5. Level the upper cabinet.
6. Align the upper cabinet with the lower cabinet’s
sides and back.
7. Install the rear stacking brackets. See fig. 1.
8. Position the stacked units in the final installation
location.
9. Verify the level of both cabinets. Adjust the leveling
legs as needed. See fig. 2.
10. Remove the upper cabinet’s kickplate. See fig. 3.
11. Install the louver grill. See figs 4-6.
NOTE: Be sure to consider air flow when adding a
panel to the grill or door.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 38 of 96
CABINET SETUP
STACKING KIT INSTALLATION (CONT.)
STACKING BRACKETS STACKING BRACKETS
FIG. 1.
The rear stacking brackets.
FIG. 2.
Verify the level front-to-back and side-to-side.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 39 of 9615 & 24 INCH INSTALL GUIDE
CABINET SETUP
STACKING KIT INSTALLATION
FIG. 3.
Remove the kickplate.
FIG. 5.
Airflow direction.
FIG. 4.
Position the provided grill.
FIG. 6.
Approximate distance from the bottom of the top door to the
bottom of the top cabinet.
AIR
FLOW
IN
AIR
FLOW
OUT
3-7/16"
(87 mm)
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 40 of 96
PRIOR TO INSTALLATION
The unit is approved by UL for outdoor installation.
USE OF ADAPTER PLUGS
NEVER USE AN ADAPTER PLUG! An adapter plug alters
the original OEM plug configuration when
connecting it to a power source.
TRUE will not warranty any refrigerator/
freezer that has been connected to an
adapter plug.
USE OF EXTENSION CORDS
NEVER USE AN EXTENSION CORD! An extension cord
is determined to be any component that
adds length to the original OEM power cord
when connecting it to a power source.
TRUE will not warranty any refrigerator/
freezer that has been connected to an extension cord.
• The ice maker should always be plugged into a
dedicated electrical circuit. This provides the best
performance and prevents building wiring circuits
from being overloaded, which could cause a fire
hazard from overheated wires.
• Before your new unit is connected to a power
supply, check the incoming voltage with a
voltmeter. If the recorded voltage is less than the
rated voltage for operation (+/-5%) and amp rating,
correct immediately. Refer to cabinet data plate for
this voltage requirement.
• The electrical outlet must be within 36” (914.4
mm) of the center of the back wall of the ice
maker’s final location. Outlet must be flush with
wall and comply with local electrical codes.
PRIOR TO INSTALLATION
• The wall outlet and circuit should be checked by
a licensed electrician to make sure the outlet is
properly grounded.
• The power cord of this appliance is equipped
with a 3-prong (grounding) plug which mates
with a standard 3-prong (grounding) wall outlet to
minimize the possibility of electric shock hazard
from this appliance. A 115V AC, 60 Hz, 15 amp
circuit breaker and electrical supply are required.
• If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded wall outlet.
• DO NOT, under any circumstances, cut or remove
the ground prong from the power cord. For
personal safety, this appliance must be properly
grounded.
• When moving the ice maker, for any reason, be
careful not to roll over or damage the power cord.
• Repair or replace immediately all power cords
that have become frayed or otherwise damaged.
DO NOT use a power cord that shows cracks or
abrasion damage along its length or at either end.
• If the supply power cord is damaged, it should be
replaced with original equipment manufacturer
(OEM) components. To avoid hazard this should be
done by a licensed service provider.
• NEVER unplug your ice maker by pulling on the
power cord. Always grip plug firmly and pull
straight out from the outlet.
ELECTRICAL INSTALLATION & SAFETY
TEC_TM_156 | REV. D | EN 9/12/2022 Page 41 of 9615 & 24 INCH INSTALL GUIDE
PRIOR TO INSTALLATION
ELECTRICAL INSTALLATION & SAFETY (CONT.)
ELECTRICAL OUTLET LOCATION
To minimize the depth of the cutout opening, the
electrical outlet must be positioned as shown below.
Outlet must be flush with wall.
NOTE: COMPRESSOR WARRANTIES ARE VOID IF THE
UNIT IS MORE THAN 84" (2134 MM) FROM PLUG-IN
CONNECTION OR IF AN EXTENSION CORD IS USED.
2"
(51 mm)
2"
(51 mm)
Rear wall of cut out
8"
(203 mm)
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 42 of 96
NOTES
TEC_TM_156 | REV. D | EN 9/12/2022 Page 43 of 9615 & 24 INCH INSTALL GUIDE
INSTALLATION
PRESERVE THE MOMENT
®
UNCRATING
ANTI-TIP BRACKET INSTALLATION
LEVELING
120° DOOR STOP INSTALLATION
KICKPLATE INSTALLATION
90° DOOR STOP INSTALLATION (OPTIONAL)
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 44 of 96
INSTALLATION
packing material
REQUIRED TOOLS
• Cutting utensil (utility knife)
• Hammer
• Crowbar
• Phillips head screwdriver
• Floor Protector
PROCEDURE
The following procedure is recommended for uncrating
the unit:
1. Remove the outer packaging (cardboard and clear
plastic). See fig. 1.
2. Inspect the unit for concealed damage.
Immediately file a claim with the freight carrier if
there is damage.
3. Cut the plastic band and remove the foam block.
See fig. 2.
NOTE: MOVE THE UNIT AS CLOSE AS POSSIBLE
TO ITS FINAL LOCATION BEFORE REMOVING
THE SKID.
4. Position the floor protector next to the skid.
5. Carefully lift the unit off the skid and place the unit
on the floor protector. See fig. 3.
6. Remove the interior packaging. See fig. 4.
UNCRATING
FIG. 1.
Pull the staples from the skid.
FIG. 2.
Remove the foam block after moving the unit as close as
possible to the final installation location.
FIG. 3.
Carefully move the unit off the skid.
FIG. 4.
Interior packaging locations.
NOTE: KEYS FOR THIS UNIT ARE LOCATED
INSIDE THIS PACKET. THE ANTI-TIP BRACKET
KIT AND DOOR STOP ARE LOCATED INSIDE
THE UNIT.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 45 of 9615 & 24 INCH INSTALL GUIDE
INSTALLATION
ANTI-TIP BRACKET INSTALLATION
KIT CONTENTS
• 2 – Anti-Tip Brackets
• 4 – 3/16" x 2-1/4" Concrete Screws
• 4 – 12 x 2" Phillips Wood Screws
REQUIRED TOOLS
• Floor Protector
• Tape Measure
• Marking Utensil
• 1/8" Drill Bit*
• Phillips Bit Driver or 1/4" Hex-Head Driver
• Drill
*Drill bit type will vary by flooring material.
CAUTION – ALL UNITS OR STACKED
UNITS MUST HAVE ANTI-TIP BRACKETS
INSTALLED.
Install the anti-tip brackets before moving the unit into
its final operating position. Contact a qualified flooring
installer for the best procedure of drilling mounting
holes through your flooring material.
PROCEDURE
1. Place the unit on the floor protector.
2. Determine the final installation location of the unit.
Measure 27/32" (22 mm) inset from the sides
and either 27/32" from the back or 18-1/2"
(470 mm) from the front (measure does not
include the kickplate). See fig. 1.
3. Position the anti-tip brackets and mark the
mounting hole locations.
4. With a 1/8” drill bit, drill pilot holes at the marked
locations.
NOTE: BE SURE TO USE A DRILL BIT
APPROPRIATE FOR YOUR FLOORING MATERIAL.
IMPORTANT!
ALL FREE STANDING DRAWER OR STACKED
UNITS MUST HAVE ANTI-TIP BRACKETS INSTALLED.
Anti-Tip Bracket (top view)
Back
Front
18-1/2"
22-3/16"
27/32"
FIG. 1.
Top plan view of anti-tip bracket positioning.
FIG. 2.
Securely fasten the anti-tip brackets to the floor.
FIG. 3.
Be sure the rear leveling legs slide into the brackets.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 46 of 96
INSTALLATION
ANTI-TIP BRACKET INSTALLATION
(CONT.)
1. With the appropriate provided hardware, install the
anti-tip brackets. See fig. 2.
NOTE: THE CONCRETE SCREWS ARE BLUE.
2. Carefully position the unit in its final installation
location. Be sure the rear leveling legs slide into
the anti-tip brackets. See fig. 3.
NOTE: DO NOT LIFT THE CABINET BY THE
COUNTERTOPS, DOORS, DRAWERS, OR GRILLS.
LEVELING
Proper leveling of your TRUE unit is critical to
operating success. Leveling impacts effective
condensate removal and door operation.
With the cabinet in the final installation location, level
the unit front-to-back and side-to-side.
PROCEDURE
1. Position the level on the inside floor of the unit
near the doors (the level should be parallel to
cabinet front). Level the cabinet.
2. Position the level at the inside rear of the cabinet
(again, the level should be placed parallel to
cabinet back). Level the cabinet.
3. Perform procedures similar to steps 1 and 2 by
placing the level on the inside floor (left and right
side, parallel to the depth of the cooler). Level the
cabinet.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 47 of 9615 & 24 INCH INSTALL GUIDE
INSTALLATION
120° DOORSTOP INSTALLATION
All units ship with an optional doorstop. The doorstop
restricts the door from opening past approximately
120° to prevent damage to surrounding cabinetry.
REQUIRED TOOLS
Required tools include (but may not be limited to)
the following:
• Phillips Screwdriver
PROCEDURE
Install the doorstop on the door’s bottom edge.
See figs. 1 and 2.
FIG. 1.
Install the doorstop bracket next to the hinge.
FIG. 2.
Installed doorstop.
KICKPLATE INSTALLATION
The kickplate is shipped uninstalled to the unit to allow
easy access for leveling. The kickplate attaches to the
unit with magnets at the bottom of the unit.
INSTALLATION
1. After leveling the unit, locate the kickplate taped
to the back of the unit. See fig. 1.
2. Position the kickplate below the door. See fig. 2.
3. Verify the kickplate is correctly aligned. Adjust
as needed.
REMOVAL
Pull the kickplate away from the unit.
FIG. 1.
The kickplate ships taped to the units back.
FIG. 2.
Attach the kickplate to the magnets below the door.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 48 of 96
INSTALLATION
90° HINGE INSTALLATION (OPTIONAL)
KIT CONTENTS
• 90° Hinge (left or right)
• Doorstop Bracket (left or right)
REQUIRED TOOLS
Required tools include (but may not be limited to)
the following:
• 3/8" Socket wrench
• Phillips Screwdriver
PROCEDURE
1. Remove the kickplate. See fig. 1.
2. Remove the existing bottom door hinge.
See fig. 2.
NOTE: BE SURE TO SUPPORT THE DOOR
WHILE REMOVING THE HINGE.
3. Carefully slide the door from the top hinge.
See fig. 3.
4. Install the doorstop bracket on the door’s bottom
edge. See fig. 4.
5. Position the door and install the 90° hinge.
See fig. 5.
NOTE: DO NOT COMPLETELY TIGHTEN
THE BOLTS.
6. Verify the door is aligned with the lock latch and
light switch. See fig. 6. Verify the door closes
correctly and the gasket seals without gaps.
Adjust the door as needed.
7. Tighten the hinge bolts.
FIG. 1.
Pull the kickplate off the magnets.
FIG. 2.
Bottom hinge bolt locations.
FIG. 3.
Lower the door off the top hinge.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 49 of 9615 & 24 INCH INSTALL GUIDE
INSTALLATION
90° HINGE INSTALLATION (OPTIONAL)
FIG. 4.
Doorstop bracket installed on door.
FIG. 5.
Installed 90° hinge kit.
FIG. 6.
Lock latch and light switch locations.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 50 of 96
NOTES
TEC_TM_156 | REV. D | EN 9/12/2022 Page 51 of 9615 & 24 INCH INSTALL GUIDE
CABINET SETUP
PRESERVE THE MOMENT
®
GLASS SHELF ADJUSTMENT
WINE RACK ADJUSTMENT
DRAFT STANDARD INSTALL & HOOK UP
DRAFT STANDARD INSTALL (COUNTERTOP)
DRIP TRAY INSTALLATION
DISPENSING PRESSURE
TAPPING
DRAFT BEER PROBLEMS
CHANGING CO
2
GAS CYLINDER
CO
2
REGULATOR PRESSURE ADJUSTMENT
DRAFT TOWER CLEANING
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 52 of 96
CABINET SETUP
GLASS SHELF ADJUSTMENT
The mounting brackets / glide assemblies ship installed
on the glide out glass shelves.
INSTALLATION
Hook the mounting brackets / glide assemblies into the
pilasters. See fig. 1.
REMOVAL
Carefully lift the shelf assembly up. Then, pull the shelf
assembly forward. See fig. 1.
WINE RACK ADJUSTMENT
Wine racks in TBC, TWC, and TWZ-DZ consist of two
mounting bracket / glide assemblies and the wire wine
rack.
REMOVAL
1. Gently lift the wine rack handle and pull the wine
rack forward. See fig. 1.
2. Lift the mounting brackets and pull the brackets
forward.
3. Repeat steps 1 and 2 as needed.
INSTALLATION
1. Hook the mounting bracket with the anti-vibration
bumpers (see fig. 2) into the hinge-side pilaster.
2. Hook the remaining mounting bracket into the
other pilaster.
3. Position the wine rack on the slides and carefully
push the wine rack towards the back of the unit.
See fig. 3.
NOTE: BE SURE THE WINE RACK SITS UNDER
THE SLIDES’ REAR TABS. SEE FIG. 4.
4. Repeat steps 1-3 as needed.
CORRECT FIT
The glide’s front tab must fit securely in the gap
between the handle and the rack. See fig. 5. If the
fit is too tight, loosen the screws on the back of the
handle to increase the gap.
The wine shelves are held securely by the anti-
vibration bumpers. If there is too much play side-to-
side, tighten the bumpers against the compartment
walls by rotating them with your fingers.
FIG. 1
. Slide the mounting bracket tabs into the pilaster.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 53 of 9615 & 24 INCH INSTALL GUIDE
CABINET SETUP
FIG. 2.
Be sure the anti-vibration bumpers are on the hinged side.
FIG. 1.
Lift and pull the wine rack forward.
FIG. 4.
Be sure the wine rack sits under the rear tabs.
FIG. 3.
Slide the wine rack into place.
FIG. 5.
The glide’s front tab goes in the gap between the handle and
rack.
Wine Rack
Glide
Handle
ANTI-VIBRATION
BUMPERS
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 54 of 96
CABINET SETUP
REQUIRED TOOLS
• Phillips Screwdriver
• Adjustable Wrench
KIT CONTENTS
A. CO
2
Tank (Shipped empty. Fill before use)
B. Draft Standard*
C. Draft Standard Screws
D. Draft Standard Handles*
E. CO
2
Pressure Regulator
(single version/double version)
F. Chill Hose**
G. Rubber Washer
H. CO
2
Hoses*
I. Hose Clamps
J. Safety strap
K. Beer Tapper (Sankey, low profile tapper)
*Double draft standard kit shown.
**Located inside the cabinet.
DRAFT STANDARD INSTALLATION & HOOK UP
WARNING! – CONTENTS UNDER PRESSURE.
TAKE CARE WHEN HANDLING FILLED CO₂
TANKS. IF UNFAMILIAR WITH USING CO₂
TANKS AND/OR REGULATORS, SEEK INFORMATION
FROM YOUR LOCAL DISTRIBUTOR OR BREWER
REPRESENTATIVE BEFORE PROCEEDING.
PROCEDURE
1. Position the rubber gasket over the mounting holes
in the cabinet countertop. See fig. 1.
2. Run the beer line(s) through the hole and into the
cabinet. See fig. 2.
3. With the provided hardware, install the draft
standard. See fig. 3.
4. Install the draft standard handle(s). See fig. 4.
5. Remove the draft standard top. See fig. 5.
FIG. 1.
Position the rubber
gasket around the draft tower
hole.
FIG. 2.
Thread the draft standard
lines into the cabinet.
FIG. 3.
Secure the draft standard
to the countertop.
FIG. 4.
Screw the handles on.
A
E
B
D K
C
G
I
F
J
H
TEC_TM_156 | REV. D | EN 9/12/2022 Page 55 of 9615 & 24 INCH INSTALL GUIDE
CABINET SETUP
DRAFT STANDARD INSTALL & HOOK UP (CONT.)
6. Hook the chill hose’s clip to the top of the draft
standard insulation sleeve. See fig. 6.
NOTE: DO NOT REMOVE THE INSULATION
SLEEVE FROM THE DRAFT STANDARD.
7. Reinstall the draft standard top.
8. Attach the pressure regulator to the CO₂ cylinder.
See fig. 7.
NOTE: FILL THE CO₂ CYLINDER BEFORE
INSTALLATION. DO NOT LAY CO₂ CYLINDERS
ON THEIR SIDE. DO NOT DROP CO₂ CYLINDERS.
9. With the hose clamp(s), connect the provided clear
vinyl hose(s) to the pressure regulator. See fig. 7.
NOTE: MAKE SURE CLAMP IS ON THE HOSE
PRIOR TO ATTACHING.
10. Install the safety strap inside the cabinet.
See fig. 8.
11. Position the CO₂ cylinder inside the cabinet.
Then, fasten the safety strap around the cylinder.
See fig. 9.
12. Attach the tapper to the keg. See fig. 10.
13. With the hose clamp(s), connect the provided clear
vinyl hose(s) to the tapper’s air inlet.
NOTE: MAKE SURE CLAMP IS ON THE HOSE
PRIOR TO ATTACHING.
14. Pressurize the system and check the connection
points for leaks. If the system leaks, verify all
fittings and clamps are tight and seal correctly.
15. With the hose clamp(s), connect the draft standard
line(s) to the tapper.
NOTE: MAKE SURE CLAMP IS ON THE HOSE
PRIOR TO ATTACHING.
16. Engage the tapper. See fig. 11.
17. Position the keg inside the cabinet.
FIG. 5.
Lift the top off the draft standard.
FIG. 6.
Route the chill hose into the draft standard from below (A) and
hook it on the top of the insulation sleeve (B).
FIG. 7.
Installed pressure regulator and air hoses. Be sure the hose
clamps are tightened to prevent leaks.
FIG. 8.
Installed safety strap.
FIG. 9.
Always strap the CO
2
cylinder into the cabinet.
A B
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 56 of 96
DRAFT STANDARD INSTALL & HOOK UP (CONT.)
FIG. 10.
Installed and connected tapper. Be sure the hose clamps are
tightened to prevent links.
FIG. 11.
Engaged tapper vs. disengaged tapper
Push the tapper down and rotate the
tapper clockwise.
Rotate the tapper counterclockwise.
ENGAGED DISENGAGED
CABINET SETUP
TEC_TM_156 | REV. D | EN 9/12/2022 Page 57 of 9615 & 24 INCH INSTALL GUIDE
FIG. 1.
Example of countertop draft standard
installation.
CABINET SETUP
DRAFT STANDARD INSTALL (COUNTERTOP)
USE THE FOLLOWING PROCEDURE IF
INSTALLING THE DRAFT STANDARD DIRECTLY
ONTO A COUNTERTOP. SEE FIG. 1.
KIT CONTENTS
• 6” (152.4mm) PVC*
• Coupling*
REQUIRED TOOLS
• 2-5/8” Hole Saw**
• Drill bit appropriate for #10 screw**
• (4) #10 mounting screws (oval head or
countersunk)**
• Bit Driver
• Drill
• Food Grade Silicone
**Appropriate for the countertop material and
thickness. To be supplied by the installer.
PROCEDURE
1. Determine and mark draft standard and draft
standard mounting hole locations. See figs. 2 and
3.
NOTE: FOR CORRECT INSTALLATION,
COUNTERTOP AND UNIT DRAFT STANDARD
HOLES MUST ALIGN.
2. With a hole saw, carefully drill draft standard hole
through the countertop.
NOTE: BE SURE THE HOLE SAW IS
APPROPRIATE FOR THE COUNTERTOP
MATERIAL.
3. With a drill bit, carefully drill draft standard
mounting holes in the countertop.
NOTE: BE SURE THE DRILL BIT IS
APPROPRIATE FOR THE COUNTERTOP
MATERIAL.
4. Align the unit with the drilled hole. See fig. 4.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 58 of 96
CABINET SETUP
FIG. 2 – 15 INCH MODEL SPECIFICATIONS (TOP VIEW)
FIG. 3 – 24 INCH MODEL SPECIFICATIONS (TOP VIEW)
DRIP
TRAY
7-7/16"
(189 mm)
2-11/16"
(68 mm)
6-3/32"
(155 mm)
10-9/32"
(261 mm)
5/32"
(4 mm)
2-3/8" O.D.
(60 mm)
2-11/16"
(68 mm)
8-15/16"
(227 mm)
13-5/8"
(346 mm)
12-9/32"
(312 mm)
5/32"
(4 mm)
10-23/32"
(272 mm)
DRIP
TRAY
2-11/16"
(68 mm)
11-31/32"
(304 mm)
10-5/8"
(68 mm)
2-11/16"
(68 mm)
2-3/8" O.D.
(60 mm)
9-3/8"
(238 mm)
13-3/4"
(349 mm)
12-13/32"
(315 mm)
DRAFT STANDARD INSTALL (COUNTERTOP)
TEC_TM_156 | REV. D | EN 9/12/2022 Page 59 of 9615 & 24 INCH INSTALL GUIDE
CABINET SETUP
PROCEDURE (CONT.)
5. Install the provided coupling and PVC tubing in
the draft standard holes. See fig. 5.
NOTE: DO NOT USE PVC GLUE.
6. Cut the coupling and PVC tubing flush with the
countertop.
7. Apply food grade silicone to any gaps between
the PVC tubing and the countertop.
NOTE: CLEAN EXCESS SILICONE.
8. Proceed to “Draft Standard Installation & Hook
Up.” Be sure to use draft standard mounting
screws appropriate forcountertop material and
thickness.
FIG. 4.
Align the holes in the appliance with the drilled hole.
FIG. 5.
Cut the coupling (A) and the PVC tubing (B) flush with the
countertop.
DRIP TRAY INSTALLATION
Assemble the drip tray and place it beneath the draft tower spout(s).
A B
(19.8 mm)
(203.2 mm)
(304.8
mm
)
DRAFT STANDARD INSTALL (COUNTERTOP)
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 60 of 96
DISPENSING PRESSURE
DISPENSING PRESSURES DIFFER ACCORDING TO:
• The type of draft dispensing system
• The length of draft dispensing line
• The actual product – some require more, some
require less
• The temperature of the product
• The pressurizing agent: air pressure, CO
2
or special
blended gases
HELPFUL HINTS ON MAINTAINING THE
CORRECT PRESSURE
• Know which pressurizing agent to use on which
product and why
• Monitor your regulators to ensure applied pressure
remains constant
• Keep equipment in good repair
TAPPING
Do not agitate the kegs unnecessarily. If excessive
agitation occurs allow kegs to settle for 1 to 2 hours
before tapping. Prior to tapping the keg, ensure
that all beer faucet in the serving location are in
the off position. Completely remove the dust cover
(identification cap) from the keg.
DRAFT BEER PROBLEMS
TO MINIMIZE DRAFT BEER PROBLEMS, ALWAYS
FOLLOW THE RECOMMENDED INSTRUCTIONS FOR
TEMPERATURE AND CO
2
PRESSURES FROM YOUR
BEER SUPPLIER.
FLAT BEER – Description: Foamy head disappears
quickly. Beer lacks usual zestful brewery fresh flavor
• CO
2
turned off when not in use
• Contaminated air source (associated with
compressed air)
• Greasy glasses
• Not enough pressure
• Pressure shut off during night
• Loose tap or vent connection
• Sluggish pressure regulator
• Obstruction in lines
FALSE HEAD – Description: Large soap-like bubbles,
head dissolves very quickly
• Dry glasses
• Improper pour
• Pressure required does not correspond to beer
temperature
• Coils or direct draw beer lines warmer than beer in
keg
• Small lines into large faucet shanks
• Beer drawn improperly
WILD BEER – Description: Beer, when drawn, is all
foam and not enough liquid beer
• Beer drawn improperly
• Faucet in bad or worn condition
• Kinks, dents, twists or other obstructions in line
• Traps in beer lines
• Beer too warm in kegs or lines
• Too much pressure
• Creeping gauge causing too much pressure
CLOUDY BEER – Description: Beer in the glass
appears hazy. Not clear
• Dirty glass or faucet
• Beer over chilled
• Beer temperature variance in keg. (Beer may have
warmed up at sometime)
• Hot spots in beer lines
• Cutting beer through faucet
• Beer line in poor condition
• Dirty lines
• Beer that has been frozen
BAD TASTE
• Dirty faucet
• Old or dirty beer lines
• Failure to flush beer lines with water after each
empty keg
• Unsanitary conditions at bar
• Foul air or dirt in lines
• Oily air; greasy kitchen air
• Temperature of package too warm
• Dry glasses
CABINET SETUP
TEC_TM_156 | REV. D | EN 9/12/2022 Page 61 of 9615 & 24 INCH INSTALL GUIDE
24 INCH
A
B
C
D
E
F
CHANGING CO
2
GAS CYLINDER
CAUTION: ALWAYS FOLLOW THESE INSTRUCTIONS
WHEN YOU REPLACE A CO
2
GAS CYLINDER:
1. Close cylinder valve A.
2. Remove tap head D from the barrel. Pull the
pressure release ring on body of the tap to release
pressure remaining in line. (DO NOT close regulator
shutoff C).
3. Remove or loosen regulator key B by turning
counter clockwise.
4. Remove the regulator from used cylinder at E.
5. Remove the dust cap from new gas cylinder at
outlet E and clear dust from the outlet by opening
and closing valve A quickly using appropriate
wrench.
6. Attach the regulator to the new cylinder at outlet E.
(use new fiber/plastic washer, if required).
7. Completely open valve A.
8. Close valve C.
9. Adjust the regulator key B by turning clockwise
to set pressure. Check setting by opening C and
pulling and releasing the ring F on the pressure
release valve on the body of the tap).
10. Tap the barrel at D with valve C open.
NOTE: DON'T LAY CO
2
CYLINDERS FLAT.
DON'T DROP CO
2
CYLINDERS.
IT REQUIRES 1/2 POUND (0.23 KG) OF CO
2
TO
DISPENSE 1/2 BARREL OF BEER AT 38˚F (3.3˚C)
WITH 15 PSI (1.03 BAR) OF PRESSURE ON THE
BARREL.
CO
2
REGULATOR PRESSURE
ADJUSTMENT
Increasing Pressure
1. Close regulator shut-off C.
2. Turn the regulator key B clockwise and adjust
setting.
3. Tap the gauge for an accurate reading.
4. Open regulator shut-off C and draw beer.
WARNING: Contents under pressure.
Take care when handling filled CO
2
tanks. If unfamiliar with using CO
2
tanks
and/or regulators, seek information
from your local distributor or brewer
representative before proceeding.
Decreasing Pressure
1. Close regulator shut-off C.
2. Untap the barrel at D and to bleed line, activate
the tap handle. Leave it in the open position.
3. Slowly open regulator shut-off C and
simultaneously turn regulator key B counter-
clockwise to zero reading.
4. Close regulator shut-off C and set pressure by
turning regulator key B clockwise. Check the
setting by opening and closing valve C.
5. Close the tap head D. (Put in OFF position).
6. Tap the barrel at D and open regulator shut-off C.
CABINET SETUP
15 INCH
A
B
C
D
E
F
PARTS KEY
A Cylinder Valve
B Regulator Key
C Regulator Shut-off
D Tap Head
E CO
2
Cylinder Outlet
F Ring
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 62 of 96
BEER TAP CLEANING KIT
REQUIRED TOOLS
BLC SYSTEM
CLEANER
SPANNER
WRENCH
BRUSH
BUCKET AND
FRESH WATER
PUMP BOTTLE
AND TUBE
RUBBER
GASKET
RUBBER
GASKET
DRAFT TOWER CLEANING
Regardless of design, draught dispensers must be
cleaned regularly. Flushing the draught dispenser with
only water is not enough to maintain cleanliness. True
recommends cleaning the draught dispenser whenever
changing to a fresh keg.
Clean dispensers ensure your draught beer will be at
its best when served. Although the beer in the barrel
is in excellent condition, the beer can become less
satisfying if drawn through a beer line and faucet that
are not kept clean.
NOTE: USE CLEANERS APPROVED BY YOUR BEER
SUPPLIER AND FOLLOW THEIR INSTRUCTIONS. IF
YOU ARE USING THE CLEANING KIT PURCHASED
FROM TRUE FOLLOW THE INSTRUCTIONS BELOW.
Prepare Solution:
Add 1/2 ounce (19 grams) of cleaning solution to each
quart of warm water. Fill pump bottle with the mixed
cleaning solution.
Beer Cleaning instructions:
1. Shut-off the CO
2
at the regulator.
2. Remove the tapping device (keg coupler)
from the keg.
3. Unscrew handle from faucet.
4. Remove beer faucet with spanner wrench
(turn clockwise to remove). See image 1.
5. Put tap and faucet parts in a bucket.
6. Thread hose from pump bottle to beer column tap
outlet (be sure rubber gasket is in place to prevent
leakage) – allow beer line to drain in bucket.
See Image 2.
7. Pump solution from bottle through the beer line(s)
into the bucket. Wait 10 minutes while cleaning
solution works through the lines.
8. Use supplied brush to clean beer faucet parts.
See Image 3.
9. Rinse parts thoroughly.
10. Rinse bucket, pump bottle and hose thoroughly
with clean cool water.
11. Fill pump bottle with clean cool water and pump
through lines until water runs clear. (repeat if
necessary)
12. When crystal clear water comes through, you’re
ready to assemble and reattach faucet and re-tap
the keg.
CABINET SETUP
1
2
3
TEC_TM_156 | REV. D | EN 9/12/2022 Page 63 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
PRESERVE THE MOMENT
®
TRUE PRECISION CONTROL
®
OPERATION & CABINET
COMPONENTS (ALL MODELS)
24 INCH REFRIGERATOR & FREEZER
24 INCH DUAL ZONE
24 INCH REFRIGERATOR FREEZER / DRAWERS
15 INCH REFRIGERATOR
HOME ALARM SYSTEM
(DUAL ZONE WINE CABINET ONLY)
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 64 of 96
CABINET OPERATION
24 INCH REFRIGERATOR & FREEZER
(Freezer not available in glass door)
=
Power unit off / on cuts power to all relays
=
To display set point
=
Press to change set point down
=
Press to change set point up
=
To turn on accent light – This will leave light on all the time even when
the door is closed
=
To switch color LED’s – 14 color TruLumina
®
patent.
=
To turn on door ajar alarm & high temperature alarm – Door ajar alarm
activates after 7 minutes.
• Refrigerator – High temperature alarm activates after one consecutive hour
at or above 50°F.
• Freezer – High temperature alarm activates after one consecutive hour
at or above 20°F. Wine
• Wine Cabinet – High temperature alarm activates after one consecutive
hour at or above 70°F.
=
Lock / Unlock Keypad
=
Sabbath Mode
=
Showroom Mode – Shuts off all refrigeration components.
Displays set point. Lights are fully functional.
=
Toggle °C / °F
+
+
+
+
KEY COMBINATIONS
USER INTERFACE COMMANDS
TEC_TM_156 | REV. D | EN 9/12/2022 Page 65 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
TRUE ALL REFRIGERATOR / FREEZER COMPONENTS
TUR / TUF
REMOVABLE KICK PLATE
FOR EASY CLEANING
DOOR LOCK
ADJUSTABLE STAINLESS
STEEL GLASS SHELVES (2)
LOCATION OF SERIAL TAG
24 INCH
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 66 of 96
CABINET OPERATION
TRUE BEVERAGE CENTER COMPONENTS
TBC
REMOVABLE KICK PLATE
FOR EASY CLEANING
ADJUSTABLE STAINLESS
STEEL GLASS SHELVES (2)
SLIDE OUT WINE SHELF (1)
FLOOR WINE CRADLE (1)
LOCATION OF SERIAL TAG
DOOR LOCK
24 INCH
TEC_TM_156 | REV. D | EN 9/12/2022 Page 67 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
TRUE WINE CABINET COMPONENTS
TWC
REMOVABLE KICK PLATE
FOR EASY CLEANING
FLOOR WINE CRADLE (1)
ADJUSTABLE SLIDE OUT
WINE SHELVES (5)
LOCATION OF SERIAL TAG
DOOR LOCK
24 INCH
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 68 of 96
CABINET OPERATION
TRUE BEVERAGE DISPENSER
TUR-24BD
REMOVABLE KICK PLATE
FOR EASY CLEANING
DOOR LOCK
SHELF (1)
FOR USE WITH 1/4
SHORT KEG ONLY
LOCATION OF SERIAL TAG
CHILL HOSE
SPILL GRATE (TOP)
DRIP PAN (BOTTOM)
DRAFT TOWER
24 INCH
TEC_TM_156 | REV. D | EN 9/12/2022 Page 69 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
TRUE DUAL BEVERAGE DISPENSER
TUR-24DD
DOUBLE
DRAFT TOWER
REMOVABLE KICK PLATE
FOR EASY CLEANING
DOOR LOCK
LOCATION OF SERIAL TAG
CHILL HOSE
SPILL GRATE (TOP)
DRIP PAN (BOTTOM)
24 INCH
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 70 of 96
CABINET OPERATION
KEY COMBINATIONS
=
Lock / Unlock Keypad (UPPER)
=
Sabbath Mode (UPPER)
=
Showroom Mode – Shuts off all refrigeration components.
Displays set point. Lights are fully functional.
=
Toggle °C / °F
=
To switch color LEDs – 14 color TruLumina
®
patent.
+
+
+
+
+
24 INCH DUAL ZONE
USER INTERFACE COMMANDS
=
Power, cuts power to all relays, resumes pulldown.
=
To display set point
=
Press to change set point down, hold to scroll down.
=
Press to change set point up, hold to scroll up.
=
To turn on accent light – This will leave light on all the time even when
the door is closed
=
To turn on door ajar alarm & high temperature alarm – Door ajar alarm
activates after 7 minutes.
• High temperature alarm activates after one consecutive hour
at or above 70°F.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 71 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
TRUE WINE CABINET - DUAL ZONE COMPONENTS
TWC-DZ
REMOVABLE KICK PLATE
FOR EASY CLEANING
HOME
SECURITY
TIE IN
REMOVABLE WINE
CRADLE (1)
NON-ADJUSTABLE
SHELF (1)
FULLY ADJUSTABLE
WINE SHELF (1)
FULLY ADJUSTABLE
WINE SHELVES (3)
LOCATION OF SERIAL TAG
DOOR LOCK
24 INCH
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 72 of 96
CABINET OPERATION
24 INCH REFRIGERATOR / FREEZER DRAWERS
=
Power unit off / on cuts power to all relays
=
To display set point
=
Press to change set point down
=
Press to change set point up
=
To turn on accent light – This will leave light on all the time even when
the door is closed
=
To switch color LED’s – 14 color TruLumina
®
patent.
=
To turn on door ajar alarm & high temperature alarm – Door ajar alarm
activates after 7 minutes.
• Refrigerator – High temperature alarm activates after one consecutive hour
at or above 50°F.
• Freezer – High temperature alarm activates after one consecutive hour
at or above 20°F.
=
Lock / Unlock Keypad
=
Sabbath Mode
=
Showroom Mode – Shuts off all refrigeration components.
Displays set point. Lights are fully functional.
=
Toggle °C / °F
+
+
+
+
KEY COMBINATIONS
USER INTERFACE COMMANDS
TEC_TM_156 | REV. D | EN 9/12/2022 Page 73 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
TRUE REFRIGERATED DRAWERS
TUR-24D
REMOVABLE KICK PLATE
FOR EASY CLEANING
EXCLUSIVE TRUE
®
-GLIDE
SOFT-CLOSE FEATURE
FOR BOTH DRAWERS
TWO HEAVY DUTY
LEXAN ORGANIZERS
PER DRAWER
24 INCH
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 74 of 96
CABINET OPERATION
TRUE FREEZER DRAWERS
TUF-24D
EXCLUSIVE TRUE
®
-GLIDE
SOFT-CLOSE FEATURE
FOR BOTH DRAWERS
REMOVABLE KICK PLATE
FOR EASY CLEANING
24 INCH
TEC_TM_156 | REV. D | EN 9/12/2022 Page 75 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
Control is located behind the user interface and can be accessed by removing 3 Phillips screws. This will also
give you access to the user interface, and LED driver. Control sequence is as follows:
USER INTERFACE COMMANDS
KEY COMBINATIONS
+
+
+
+
+
=
Lock / Unlock Keypad
=
Sabbath Mode
=
Showroom Mode – Shuts off all refrigeration components.
Displays set point. Lights are fully functional.
=
To switch color LEDs – 14 color TruLumina
®
patent.
=
To turn on door ajar alarm & high temperature alarm – Door ajar
alarm activates after 7 minutes.
• Refrigerator – High temperature alarm activates after one
consecutive hour at or above 50°F.
• Wine Cabinet – High temperature alarm activates after one
consecutive hour at or above 70°F.
=
Power, cuts power to all relays, resumes pulldown.
=
To turn on accent light.
=
Press to change set point down, hold to scroll down.
=
Press to change set point up, hold to scroll up.
15 INCH
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 76 of 96
CABINET OPERATION
TRUE BEVERAGE DISPENSER
TUR-15BD
LOCATION OF SERIAL TAG
CHILL HOSE
DRAFT TOWER
SPILL GRATE (TOP)
DRILL PAN (BOTTOM)
REMOVABLE KICK PLATE
FOR EASY CLEANING
DOOR LOCK
15 INCH
TEC_TM_156 | REV. D | EN 9/12/2022 Page 77 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
TRUE ALL REFRIGERATOR COMPONENTS
TUR
LOCATION OF SERIAL TAG
REMOVABLE KICK PLATE
FOR EASY CLEANING
ADJUSTABLE SPILL PROOF
GLASS SHELVES (2)
DOOR LOCK
15 INCH
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 78 of 96
CABINET OPERATION
TRUE WINE CABINET COMPONENTS
TWC
LOCATION OF SERIAL TAG
REMOVABLE KICK PLATE
FOR EASY CLEANING
ADJUSTABLE SLIDE OUT
WINE SHELVES (5)
FLOOR WINE CRADLE (1)
DOOR LOCK
15 INCH
TEC_TM_156 | REV. D | EN 9/12/2022 Page 79 of 9615 & 24 INCH INSTALL GUIDE
CABINET OPERATION
HOME ALARM SYSTEM – DUAL ZONE WINE CABINET ONLY
Dual Zone wine units are provided with three wires located behind the kick-plate that may be connected to a
home alarm system. These connections are for low voltage, low current circuits similar to those used as signals
for alarms on doors and windows. Refer to the specifications of your alarm system to determine the type of
circuit used.
The color codes for the different circuits are as follows:
• Normally closed contacts: White with black and violet
• Normally open contacts: White with blue and black
• Common: White with black
CAUTION: ANY UNUSED TERMINALS SHOULD BE FULLY INSULATED AND ALL WIRES SHOULD BE SECURED
AWAY FROM MOVING PARTS AND SHARP EDGES.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 80 of 96
NOTES
TEC_TM_156 | REV. D | EN 9/12/2022 Page 81 of 9615 & 24 INCH INSTALL GUIDE
MAINTENANCE, CARE & CLEANING
PRESERVE THE MOMENT
®
CONDENSER COIL CLEANING
CONDENSATION
STAINLESS STEEL EQUIPMENT CARE & CLEANING
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 82 of 96
MAINTENANCE, CARE & CLEANING
CONDENSER COIL CLEANING
CAUTION – TAKE CARE DURING OPERATION, MAINTENANCE, OR REPAIRS TO AVOID CUTS OR PINCHING
FROM ANY CABINET PART/COMPONENT.
ATTENTION – LORS DE L’UTILISATION, DE L’ENTRETIEN OU DES RÉPARATIONS, IL FAUT PRENDRE SOIN
D’ÉVITER LES COUPURES ET LES PINCEMENTS POUVANT SURVENIR AU CONTACT DES PIÈCES OU DES
COMPOSANTES DE L’ARMOIRE.
Keeping the condenser coil clean minimizes required
servicing and lowers electrical cost. Warranty does not
cover cleaning the condenser coil.
WARNING – Electrical shock or burn
hazard. Unplug the unit or turn off the
power supply before proceeding. DO
NOT clean appliance with a pressure
washer or hose.
ATTENTION – Risque d’électrocution ou
de brûlure. Débranchez l’appareil ou
coupez l’alimentation électrique avant
de continuer. Ne nettoyez pas l’appareil
avec un nettoyeur haute pression ou un
tuyau.
CAUTION – Risk of eye injury from
debris. Eye protection is recommended.
ATTENTION – Les ailettes sont
coupantes. Soyez prudent pour éviter
les lésions oculaires. Une protection des
yeux est recommandée.
CAUTION – Coil fins are sharp. Gloves are
recommended.
ATTENTION – Les ailettes de la bobine
sont tranchantes. Les gants sont
recommandés.
REQUIRED TOOLS
Required tools include (but may not be limited to)
the following:
• Gloves
• Eye Protection
• Stiff Bristle Brush
• Vacuum Cleaner
• Flashlight
• Tank of Compressed Air
PROCEDURE
1. Remove the kickplate. See fig. 1.
2. With a stiff bristle brush, carefully clean
accumulated dirt from the front coil fins. See fig. 2.
3. With the dirt removed from the surface of the coil,
use a flashlight to verify you can see through the
coil and observe the condenser fan blade spinning.
See fig. 3.
4. If the view is clear, reinstall the kickplate, restore
power, and verify correct operation.
5. If the view is not clear, gently blow compressed air
or CO
2
through the coil until it is clean.
6. Carefully vacuum any dirt around the condensing
unit area.
7. Reinstall the kickplate, restore power, and verify
correct operation.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 83 of 9615 & 24 INCH INSTALL GUIDE
MAINTENANCE, CARE & CLEANING
IMPORTANT WARRANTY INFORMATION
NOTE: THE CLEANING OF THE CONDENSER IS NOT
COVERED BY WARRANTY!
If you have any questions, please contact your local
TRUE Manufacturing Service Department. See contact
information on page 8 or 88.
• Condenser coils accumulate dirt and require
cleaning every 30 days or as needed.
• A dirty condenser coil can result in non-
warranteed repairs and/or cabinet failure.
• Proper cleaning involves removing dust from the
condenser by using a soft brush, vacuuming the
condenser with a shop vac, or using CO
2
, nitrogen
or pressurized air.
• Do not place any filter material in front of the
condensing coil.
• On most units, the condenser is accessible by
removing the cabinet’s outer grill cover.
• If you cannot remove the dirt adequately, please
contact your licensed refrigeration service provider.
CONDENSATION
Excessive condensation can be caused by leaving the
door/drawer open for long periods of time or running
the cabinet with little to no product inside.
FIG. 1.
Pull the kickplate off the magnets.
FIG. 2.
Never brush across coil fins.
FIG. 3.
Verify all blockages have been removed.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 84 of 96
MAINTENANCE, CARE & CLEANING
CAUTION: DO NOT USE ANY STEEL
WOOL, ABRASIVE OR CHLORINE BASED
PRODUCTS TO CLEAN STAINLESS
STEEL SURFACES.
STAINLESS STEEL OPPONENTS
There are three basic things which can break down
your stainless steel’s passivity layer and allow corrosion
to rear its ugly head.
• Scratches from wire brushes, scrapers, and steel
pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
• Deposits left on your stainless steel can leave
spots. You may have hard or soft water depending
on what part of the country you live in. Hard water
can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits
can cause the passive layer to break down and
rust your stainless steel. All deposits left from food
prep or service should be removed as soon as
possible.
• Chlorides are present in table salt, food, and water.
Household and industrial cleaners are the worst
type of chlorides to use.
STAINLESS STEEL CLEANING AND
RESTORATION
Do not use stainless steel cleaners or similar solvents
to clean plastic or powder-coated parts. Instead, use
warm soapy water.
• For routine cleaning and removal of grease and
oil, apply white vinegar, ammonia, or any good
commercial detergent* with a soft cloth or sponge.
• Stainless steel polish (i.e., Zep
®
Stainless Steel
Polish, Weiman
®
Stainless Steel Cleaner & Polish,
Nyco
®
Stainless Steel Cleaner & Polish, or Ecolab
®
Ecoshine
®
) and olive oil can act as a barrier
against fingerprints and smears.
• Degreasers* (i.e., Easy-Off
®
Specialty Kitchen
Degreaser or Simple Green
®
Industrial Cleaner &
Degreaser) are excellent for removal of grease,
fatty acids, blood and burnt-on foods on all
surfaces.
• For restoration/passivation or removing stubborn
stains and discoloration, Brillo
®
Cameo
®
, Zud
®
Cleanser, Ecolab
®
Specifax
™
First Impression
®
Metal Polish, Sheila Shine, or talc can be applied
by rubbing in the direction of the polish lines.
* Do not use detergents or degreasers with chlorides
or phosphates.
NOTE: THE USE OF PROPRIETARY NAMES IS
INTENDED FOR EXAMPLE ONLY AND DOES NOT
CONSTITUTE OR IMPLY AN ENDORSEMENT.
OMISSION OF PROPRIETARY CLEANSERS FROM THIS
LIST DOES NOT IMPLY INADEQUACY.
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
TEC_TM_156 | REV. D | EN 9/12/2022 Page 85 of 9615 & 24 INCH INSTALL GUIDE
MAINTENANCE, CARE & CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING (CONT.)
8 TIPS TO HELP PREVENT RUST ON
STAINLESS STEEL
• Maintain the Cleanliness of Your Equipment – Avoid
build-up of hard stains by cleaning frequently. Use
cleaners at the recommended strength (alkaline
chlorinated or non-chloride).
• Use the Correct Cleaning Tools – Use non-abrasive
tools when cleaning your stainless steel products.
The stainless steel’s passive layer will not be
harmed by soft cloths and plastic scouring pads.
• Clean Along Polishing Lines – Polishing lines
("grain") are visible on some stainless steels.
Always scrub parallel to polishing lines when
visible. Use a plastic scouring pad or soft cloth
when you cannot see the grain.
• Use Alkaline, Alkaline-Chlorinated or Non-Chloride
Cleaners – While many traditional cleaners are
loaded with chlorides, the industry is providing an
ever increasing choice of non-chloride cleaners. If
you are not sure of your cleaner’s chloride content,
contact your cleaner supplier. If they tell you that
your present cleaner contains chlorides, ask if
they have an alternative. Avoid cleaners containing
quaternary salts, as they can attack stainless steel,
causing pitting and rusting.
• Rinse – When using chlorinated cleaners, you must
rinse and wipe dry immediately. It is better to wipe
standing cleaning agents and water as soon as
possible. Allow the stainless steel equipment to air
dry. Oxygen helps maintain the passivity film on
stainless steel.
• Never Use Hydrochloric Acid (Muriatic Acid) on
Stainless Steel – Even diluted, hydrochloric acid
can cause corrosion, pitting and stress corrosion
cracking of stainless steel.
• Water Treatment – To reduce deposits, soften hard
water when possible. Installation of certain filters
can remove corrosive and distasteful elements.
Salts in a properly maintained water softener can
also be to your advantage. Contact a treatment
specialist if you are not sure of the proper water
treatment.
• Regularly Restore & Passivate Stainless Steel –
Stainless steel gets its stainless properties from the
protective chromium oxides on its surface. If these
oxides are removed by scouring, or by reaction
with harmful chemicals, then the iron in the steel
is exposed and can begin to oxidize, or rust.
Passivation is a chemical process that removes
free iron and other contaminants from the surface
of stainless steel, allowing the protective chromium
oxides to re-form.
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 86 of 96
NOTES
TEC_TM_156 | REV. D | EN 9/12/2022 Page 87 of 9615 & 24 INCH INSTALL GUIDE
SERVICING & REPLACING COMPONENTS
HANDLE TIGHTENING
CONTACT INFORMATION
SERIAL LABEL LOCATION
FREQUENTLY ASKED QUESTIONS
WARRANTY
PRESERVE THE MOMENT
®
SERVICING & ADJUSTMENTS
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 88 of 96
SERVICING & ADJUSTMENTS
HANDLE TIGHTENING
Tighten the handle with a 3/32” Allen wrench.
CONTACT INFORMATION
For any questions about installation, please contact
your TRUE dealer or TRUE Residential Technical
Service. Please have your model and serial number
(see serial label location below) available so we can
better assist you with your service- or parts-related
inquiries.
CUSTOMER SERVICE
Phone: 888-616-8783
info@true-residential.com
WARRANTY DEPARTMENT
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
TECHNICAL SERVICE DEPARTMENT
Phone: 844-746-9423
TrueResidentialService@truemfg.com
SERIAL LABEL LOCATION
Your serial label contains important information such as your model name and serial number. The label is located
on the upper left interior wall.
SERVICING & REPLACING
COMPONENTS
NOTE: ANY CABINET ADJUSTMENTS ARE TO BE
MADE AFTER THE CABINET HAS BEEN VERIFIED
LEVEL AND PROPERLY SUPPORTED.
• Replace component parts with original equipment
manufacturer (OEM) components.
• Contact the dealer or our parts department at
844-849-6179 or TrueResidentialPart[email protected]
for replacement parts.
• Have a licensed service provider service your unit
to minimize the risk of possible ignition due to
incorrect parts or improper service and to ensure
the operator’s health and safety.
• Unplug the refrigerator/freezer before cleaning or
making any repairs. Powering off an electronic
control may not remove power from all components
(e.g., light circuits, perimeter heaters, and
evaporator fans).
TEC_TM_156 | REV. D | EN 9/12/2022 Page 89 of 9615 & 24 INCH INSTALL GUIDE
SERVICING & ADJUSTMENTS
Q. How do I adjust the temperature?
A. Refer to True Precision Control
®
Operation listed
in Table of Contents on page 64.
Q. Why does the evaporator fan motor run constantly?
A. This is a normal operation in wine units. The
evaporator fan motor will run continuously to ensure
even temperature throughout your cabinet. This will
only stop when the door is opened to keep warm air
from being circulated throughout the cabinet.
Q. Why isn’t my unit cooling properly?
A. Check to see that there are no obstructions to the
condenser coil (behind front grill). Confirm that the
condenser area is clean.
Q. How do I adjust or remove a shelf from my current
configuration?
A. Refer to Glass Shelf Adjustment listed in Table of
Contents on page 52.
Q. Why is there warm air coming from the bottom/
front of the refrigerator (grill/kickplate area)?
A. This is normal as heat dissipation is part of the
refrigeration cycle.
Q. Why is there condensation forming on the inside
or outside of the unit?
A. Leaving the door open for a long period of time or a
unit that is running with little to no product inside may
also cause excessive condensation.
Q. What are the preset limits for the high
temperature alarm?
A. The electronic control will monitor temperatures and
activate an alert if unsafe product temperatures are
present for more than 60 minutes. For single and dual
zone wine cabinets, the alarm will activate at 70°F. For
all refrigerators, the alarm will activate at 50°F.
Q. How much distance is needed from the wall to
have the hinge on the wall side and still open 90
degrees?
A. 2 inches.
Q. Can I put 2 units flush against each other
without spacing?
A. When installing two or more True units side-by-side,
be sure to leave at least 5/8" (16 mm) gap between the
cabinets, or install foam pads between the cabinets
and on any side with 0” clearance, to prevent moisture
from developing on applications. If installing anti-sweat
foam end panels, True recommends applying a panel
to one of the units being joined together. To order foam
pads, contact our parts department at
844-849-6226 or TrueResidentialParts@TrueMfg.com.
Q. Does True sell the wood doors on overlay?
A. No, for wood front doors, reach out to your cabinet
maker and provide them with the overlay template
available on the right hand side of our document
library: http://www.true-residential.com/Support/
Document-Library/
Q. Does the overlay come with the handle?
A. No, our handle can be ordered as an accessory,
or any pull can be added to your overlay drawer.
1
7/8
"
WALL
FREQUENTLY ASKED QUESTIONS
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 90 of 96
SERVICING & ADJUSTMENTS
FREQUENTLY ASKED QUESTIONS (CONT.)
Q. Do True units have a zero clearance hinge?
A. Yes. No spacing is needed on the either side of our
unit. It can be placed flush with adjoining cabinetry
and still open to 90°.
Q. Why doesn’t the warranty cover commercial units
in my home?
A. Due to Department of Energy regulations on
refrigerator energy use, we are not able to market
and sell our commercial units in homes. Providing
a warranty to home users is included in this.
Q. What is the Decibel rating of the units?
A. 42-47 db.
Q. How do I change the lighting?
A. For models that include a color button, simply push
the button until the desired color appears.
For 15 inch models without a color button press
+ at the same time until your desired
color is reached.
On 24 inch dual zone models press + .
Q. My display was reading “REF” What does that
mean?
A. The REF code is shown when the cabinet doesn’t
reach the desired set temp in the allotted time. The
problem may be that the door was left open or very hot
product was loaded into the unit. To reset the code,
simply power off, and power on the refrigerator. If the
code returns, please contact True for service.
Q. I don’t see a service company in my area, who can
I call?
A. Please call True’s service line: 888.616.8783 or
email us: info@true-residential.com to have us help find
an appropriate servicer for your cabinet.
Q. Does my refrigerator have to be covered outdoors?
A. No. All True undercounter are UL rated for
outdoor use.
True units are able to be installed free standing. If left
exposed to the elements throughout winter months,
a cover will help preserve the life and beauty of your
True product.
PLEASE NOTE: THE GASKETS DO NOT PROVIDE A
WATER TIGHT SEAL, SO IT IS RECOMMENDED THAT
THE UNIT IS INSTALLED SO THAT THE COUNTERTOP
OF YOUR OUTDOOR KITCHEN COVERS THE DOOR OR
DRAWER GASKET.
Q. What should I do in the winter? Do I have to bring
it in? How cold can it get before it’s a problem?
A. In regions with cold winters (consistently below
32ºF), True refrigerators should be turned to off, and
emptied of all contents. If exposed to the elements,
covering your cooler will extend its life and beauty.
BEVERAGE DISPENSER QUESTIONS
Q. What type of tap system can be used with a
True unit?
A. Different tap systems can be used on 1/4 barrel
short kegs, but low profile taps are not available in the
non-sankey variety, and therefore will probably not fit
in our dispensers when used with tall kegs.
Q. Where can I get my CO
2
tank filled?
A. C0
2
is available at many sporting good stores as
well as paintball stores. C0
2
canisters can often be
exchanged (much like propane tanks) at many liquor
stores as well as nationally at AIRGAS locations.
TEC_TM_156 | REV. D | EN 9/12/2022 Page 91 of 9615 & 24 INCH INSTALL GUIDE
SERVICING & ADJUSTMENTS
FREQUENTLY ASKED QUESTIONS (CONT.)
WINE CABINET QUESTIONS
Q. Can I store Magnum bottles?
A. Magnums will fit on our floor rack which holds
5 bottles. Also, our shelves are removable to create
additional space.
Q. Can I store pinot/Bordeaux/Riesling bottles?
A. Yes. Almost all bottle varieties will fit in your
True Wine Cabinet.
DRAWER CABINET QUESTIONS
Q. How tall are the drawers? Can I store an upright
bottle of wine, or a gallon of milk?
A. In refrigerator drawers, yes. Please see the
drawing below.
10-9/32"
11-25/32"
A
A
Scale 1 : 8
10
"
MILK
REFRIGERATOR DRAWER
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 92 of 96
NOTESNOTES
TEC_TM_156 | REV. D | EN 9/12/2022 Page 93 of 9615 & 24 INCH INSTALL GUIDE
NOTESNOTES
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 94 of 96
NOTESNOTES
TEC_TM_156 | REV. D | EN 9/12/2022 Page 95 of 9615 & 24 INCH INSTALL GUIDE
TRUE RESIDENTIAL
®
SERIES LIMITED WARRANTY STATEMENT
LIMITED 30 DAY COSMETIC WARRANTY
Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30) days from the date
of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of original retail purchase. This limited
warranty excludes any type of freight / concealed damage.
THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013
TRUE
®
warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or
workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up in accordance with the
instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from the date of original
installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first. Contact the factory regarding warranty for installations in a
commercial/light commercial application.
SIX-YEAR SEALED SYSTEM WARRANTY – PARTS & LABOR *For units purchased after Feb 1, 2013
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from
defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6) years from the date of original
installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer, whichever occurs first.
SEVEN THROUGH TWELVE-YEAR SEALED SYSTEM WARRANTY – PARTS ONLY
*For units shipped from True after Feb 1, 2017 and REGISTERED via TRUE’s Product Registration Page – TRUE warrants its hermetically sealed system:
compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under
normal and proper use and maintenance service period of Twelve (12) years from the date of original installation but not to exceed twelve (12) years and
three (3) months after shipment from the manufacturer, whichever occurs first. Product must be registered with TRUE within 12 months of the unit’s
installation to qualify for this warranty. Factory seconds and clear Ice machines are excluded from this warranty.
DISPLAY PRODUCTS
True Residential Products on showroom display that are sold more than 3 years (36 months) from the invoice date to the dealer would carry a 1 year parts
and labor warranty, along with an additional 4 year sealed system, parts only warranty.
ADA-COMPLIANT PRODUCTS
True Residential ADA-Compliant models have a separate warranty that is two years parts and labor with an additional three years parts only on the
compressor. Full statement can be found under the ADA product Installation Guide.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the repair or
replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and
reasonable travel time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial number of cabinet, proof of
purchase, and date of installation. In case of warranted compressor, the compressor model tag must be returned to TRUE along with the above
listed information.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty
neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit loss; or special, indirect or consequential damages, including without limitation, losses or damages
arising from food or product spoilage claims whether or not on account or refrigeration failure.
WARRANTY IS NOT TRANSFERABLE
This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. Any such assignment or transfer shall void the
warranties herein made and shall void all warranties, express or implied, including any warranty or merchantability or fitness for a particular purpose.
IMPROPER USAGE
TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to
clean and/or maintain product as set forth in the warranty packet provided with the unit.
ALTERATION OR NEGLECT
TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS
TRUE is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, high or low voltage, use of
extension cords, or improper grounding of the unit.
YOUR RIGHTS UNDER STATE LAW
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or
limitation of consequential damages or a limitation on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you.
ENVIRONMENTAL ATTRIBUTES
Any and all environmental attributes, including environmental offset credit rights, with respect to TRUE refrigeration units manufactured after September
1, 2015, shall remain the property of TRUE Manufacturing Co., Inc. and are not transferred.
OUTSIDE U.S./CANADA
This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United States or Canada.
SUBMIT WARRANTY CLAIMS TO: True Residential
2001 East Terra Lane
O’Fallon MO 63366
BP_06.2021_166956
TRUE RESIDENTIAL
®
SERIES LIMITED WARRANTY STATEMENT
TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 96 of 96
CONTACT US
true-residential.com
636.240.2400
|
toll free 888.616.8783
BC_194751_08.22
