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9
CAUTION
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 60°C(140°F), or
incinerate. Keep away from children. Do not disassemble and do not dispose of
in fire.
ONLINE SUPPORT
• For online help, general tips, videos and useful information about Dyson.
AU - www.dyson.com.au/support
NZ - www.dyson.co.nz/support
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
• The battery should be removed from the product before disposal.
• Recycle or dispose of the battery in accordance with local ordinances
or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances
or regulations.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE.
After registering your 2 year Dyson guarantee, your Dyson appliance will be
covered for parts and labour for 2 years from the date of purchase, subject
to the terms of the guarantee. If you have any questions about your Dyson
appliance, call the Dyson Helpline with your serial number and details of where/
when you bought the appliance. Most questions can be solved over the phone
by one of our trained Dyson Helpline staff.
AUSTRALIAN CONSUMER LAW
In addition to your rights under the Dyson guarantee, we also provide the
following statement as required by the Australian Consumer Law: In Australia,
your Dyson appliance comes with statutory guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have your Dyson appliance repaired or
replaced if it fails to be of acceptable quality and the failure does not amount to
a major failure.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it
is found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in
which it was sold.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the Dyson appliance which is not in
accordance with this Dyson Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – please refer to the illustrations and the section ’Looking for
Blockages‘ in this Dyson Operating Manual for details of how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (cordless
machines only).
• If your Dyson guarantee does not apply, you may have statutory rights
and remedies available to you as a consumer. If you are in any doubt as to
what is covered by your Dyson guarantee, please call the Dyson Customer
Care Helpline.
OTHER TERMS RELATING TO THE
DYSON GUARANTEE
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pty Limited, Avery
Robinson Ltd. (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of
Dyson Appliances (Aust.) Pty Limited or Avery Robinson Ltd. (NZ).
• You must provide proof of (both the original and any subsequent)
delivery/purchase before any work can be carried out on your Dyson appliance.
Without this proof, any work carried out pursuant to the Dyson guarantee and
any associated delivery charges (both to and from us) will be at your cost,
subject to your statutory rights and remedies as a consumer. Please keep your
receipt or delivery note.
ABOUT YOUR PRIVACY
WHEN REGISTERING YOUR DYSON PRODUCT
• You will need to provide us with basic contact information to register your
product and enable us to support your Dyson guarantee.
• When you register, you will have the opportunity to choose whether you would
like to receive communications from us. If you opt-in to communications
from Dyson, we will send you details of special offers and news of our latest
innovations. We never sell your information to third parties and only use
information that you share with us as defined by our privacy policies which are
available on our website privacy.dyson.com
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