OWNER'S
MANUAL
36” Glass Canopy Chimney
Vent Hood
MONOGRAM.COM
2 49-80403 Rev. 6
MODEL INFORMATION
WRITE DOWN THE MODEL AND SERIAL NUMBERS
You’ll find them on a label on the hood.
Use these numbers in any correspondence or service calls
concerning your appliance.
Please write these numbers here:
Model Number
Serial Number
MODEL NUMBERS
ZV900
ZV925
TABLE OF CONTENTS
MODEL INFORMATION .....................................................................................2
CONSUMER SUPPORT .....................................................................................3
SAFETY INFORMATION ....................................................................................4
CONTROLS AND FEATURES ................................................................................6
CARE AND CLEANING .....................................................................................7
For Your Safety ........................................................................................7
Metal Grease Filter ......................................................................................7
Charcoal Filter .........................................................................................7
Glass Canopy ..........................................................................................8
Stainless Steel Hood Surfaces .............................................................................8
Light Bulbs ............................................................................................8
TROUBLESHOOTING ......................................................................................9
MONOGRAM LIMITED WARRANTY ..........................................................................11
49-80403 Rev. 6 3
CONSUMER SUPPORT
MONOGRAM WEBSITE
Have a question or need assistance with your appliance? Try the Monogram website 24 hours a day, any day of the year! You can
also shop for more great Monogram products and take advantage of all our on-line support services designed for your convenience. In
the US: monogram.com or in Canada: monogram.ca
REGISTER YOUR APPLIANCE
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication
and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration
card included in the packing material. In the US: monogram.com/register or in Canada: Prodsupport.mabe.ca/crm/Products/
ProductRegistration.aspx
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door. To request service in the US, visit our website at
monogram.com/contact. or in Canada, visit our website at monogram.ca/contact
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote enable), visit our website at monogram.com/connect
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: monogram.com/use-and-care/parts
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be
referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Customers in Canada should consult the nearest Mabe service center, visit our website at monogram.ca
CONTACT US
If you are not satisfied with the service you receive from Monogram, contact us on our website with all the details including your phone
number, or write to:
In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225
monogram.com/contact
In Canada: monogram.ca/contact
4 49-80403 Rev. 6
WARNING
Read all safety instructions before using the product. Failure to follow these instructions may result
in fire, electrical shock, serious injury or death.
WARNING
GENERAL SAFETY INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK OR INJURY TO PERSONS,
OBSERVE THE FOLLOWING:
A. Use this unit only in the manner intended by the
manufacturer. If you have questions, contact the
manufacturer.
B. Before servicing or cleaning unit, switch power off at
service panel and lock the service disconnecting means
to prevent power from being switched on accidentally.
When the service disconnecting means cannot be
locked, securely fasten a prominent warning device,
such as a tag, to the service panel.
C. Do not use this unit with any solid-state speed control
device.
D. This unit must be grounded.
CAUTION
FOR GENERAL VENTILATING USE
ONLY. DO NOT USE TO EXHAUST HAZARDOUS OR
EXPLOSIVE MATERIALS AND VAPORS.
WARNING
TO REDUCE THE RISK OF INJURY TO
PERSONS IN THE EVENT OF A RANGE TOP GREASE
FIRE, OBSERVE THE FOLLOWING*:
A. SMOTHER FLAMES with a close-fitting lid, cookie sheet
or metal tray, then turn off the burner. BE CAREFUL
TO PREVENT BURNS. If the flames do not go out
immediately, EVACUATE AND CALL THE FIRE
DEPARTMENT.
B. NEVER PICK UP A FLAMING PAN—You may be
burned.
C. DO NOT USE WATER, including wet dishcloths or
towels—a violent steam explosion will result.
B Use an extinguisher ONLY if:
1. You know you have a Class ABC extinguisher, and
you already know how to operate it.
2. The fire is small and contained in the area where it
started.
3. The fire department is being called.
4. You can fight the fire with your back to an exit.
* Based on “Kitchen Firesafety Tips” published by NFPA.
WARNING
TO REDUCE THE RISK OF A RANGE
TOP GREASE FIRE:
A. Never leave surface units unattended at high settings.
Boilovers cause smoking and greasy spillovers that may
ignite. Heat oils slowly on low or medium settings.
B. Always turn hood ON when cooking at high heat or when
flambéing food (i.e. Crepes Suzette, Cherries Jubilee,
Peppercorn Beef Flambé).
C. Clean ventilating fans frequently. Grease should not be
allowed to accumulate on fan or filter.
D. Use proper pan size. Always use cookware appropriate
for the size of the surface element.
WARNING
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK OR INJURY TO PERSONS,
OBSERVE THE FOLLOWING:
A. Installation work and electrical wiring must be done by
qualified person(s) in accordance with all applicable
codes and standards, including fire-related construction.
B. Sufficient air is needed for proper combustion and
exhausting of gases through the flue (chimney) of fuel
burning equipment to prevent back drafting. Follow the
heating equipment manufacturer’s guidelines and safety
standards such as those published by the National
Fire Protection Association (NFPA), and the American
Society for Heating, Refrigeration and Air Conditioning
Engineers (ASHRAE), and the local code authorities.
When applicable, install any makeup (replacement)
air system in accordance with local building code
requirements. Visit Monogram.com for available
makeup air solutions.
C. When cutting or drilling into wall or ceiling, do not
damage electrical wiring and other hidden utilities.
D. Ducted fans must always be vented to the outdoors.
WARNING
TO REDUCE THE RISK OF FIRE, USE
ONLY METAL DUCTWORK.
■ Do not attempt to repair or replace any part of your hood
unless it is specifically recommended in this manual. All
other servicing should be referred to a qualified technician.
CAUTION
AUTOMATICALLY
OPERATED DEVICE. TO REDUCE THE RISK OF
INJURY, DISCONNECT FROM POWER SUPPLY
BEFORE SERVICING. THE UNIT IS EQUIPPED WITH
AN INTEGRAL DISCONNECTING SWITCH LOCATED
INSIDE THE BLOWER HOUSING.
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
READ AND SAVE THESE INSTRUCTIONS
49-80403 Rev. 6 5
AVERTISSEMENT
Veuillez lire toutes les consignes avant d’utiliser ce produit. Le non-respect de ces instructions pourrait
entraîner un incendie, un choc électrique, une blessure grave voire la mort.
AVERTISSEMENT
CONSIGNES GÉNÉRALES DE SÉCURITÉ
AVERTISSEMENT
POUR RÉDUIRE LE RISQUE
D’INCENDIE, DE SECOUSSE ÉLECTRIQUE OU DE BLESSURE
CORPORELLE, OBSERVEZ LES PRÉCAUTIONS SUIVANTES :
A. N’utilisez cet appareil que de la manière prévue
par le fabricant. Si vous avez des questions, appelez le fabricant.
B. Avant de réparer ou de nettoyer votre appareil, débranchez
le courant au niveau du panneau de service et verrouillez les
mécanismes de débranchement de service pour éviter tout
branchement accidentel au courant. Si vous ne pouvez pas
verrouiller les mécanismes de débranchement de service,
attachez soigneusement un avertissement bien visible, comme
une étiquette, au panneau de service.
C. N’utilisez jamais cet appareil avec un mécanisme de réglage de
la vitesse à semi-conducteurs.
D. Cet appareil doit être bien mis à la terre.
ATTENTION
UNIQUEMENT À USAGE DE VENTILATION
GÉNÉRALE. N’UTILISEZ JAMAIS POUR L’ÉCHAPPEMENT
DE MATIÈRES ET DE VAPEURS EXPLOSIVES.
AVERTISSEMENT
POUR RÉDUIRE LE RISQUE DE
BLESSURE CORPORELLE SI DE LA GRAISSE PREND FEU
SUR LA SURFACE DE CUISSON DU FOUR, SUIVEZ LES
INSTRUCTIONS SUIVANTES* :
A. ÉTOUFFEZ LES FLAMMES avec un couvercle qui convient, une
tôle à biscuits ou un plateau en métal, puis éteignez le brûleur.
FAITES BIEN ATTENTION DE NE PAS VOUS BRÛLER. Si
les flammes ne s’éteignent pas immédiatement, SORTEZ ET
APPELEZ LES POMPIERS.
B. NE DÉPLACEZ JAMAIS UNE CASSEROLLE QUI FLAMBE—
Vous pouvez vous brûler.
C. N’UTILISEZ JAMAIS D’EAU, en particulier de serviette ou de
chiffon mouillé—il se produira une explosion violente de vapeur
brûlante.
D. N’UTILISEZ UN EXTINCTEUR que si :
1. Vous avez un extincteur de classe ABC et vous savez
comment l’utiliser;
2. Le feu est réduit et confiné à l’endroit où il a commencé;
3. Vous avez déjà appelé les pompiers;
4. Vous combattez les flammes en tournant le dos à une sortie.
* Basé sur l’ouvrage intitulé «Kitchen Fire Safety Tips» publié par la
NFPA.
AVERTISSEMENT
RÉDUISEZ LE RISQUE D’UN FEU DE
GRAISSE SUR LA SURFACE DE CUISSON DU FOUR :
A. Ne laissez jamais sans surveillance les unités de cuisson de
surface à une température élevée. Le bouillonnement occasionne
des débordements fumants et graisseux qui peuvent prendre feu.
Chauffez à feu doux les substances huileuses, avec un réglage
bas ou moyen.
B. Ne préparez pas des mets flambés sur la cuisinière. Si vous préparez
des mets flambés sous la hotte, mettez le ventilateur en marche.
C. Nettoyez les mécanismes de ventilation fréquemment. Il ne faut
pas permettre une accumulation de graisse sur le ventilateur ou
sur le filtre.
D. Utilisez une casserole de bonne taille. Utilisez toujours un ustensile
de cuisine qui convienne au diamètre de l’élément de cuisson.
AVERTISSEMENT
POUR RÉDUIRE LE RISQUE
D’INCENDIE, DE SECOUSSE ÉLECTRIQUE OU DE BLESSURE
CORPORELLE, OBSERVEZ LES PRÉCAUTIONS SUIVANTES :
A. Vous devez faire exécuter tous les travaux d’installation et de
câblage électrique par une personne qualifiée, conformément à
tous les codes et les normes en vigueur, en particulier ceux de
construction relatifs aux incendies.
B. Vous devez assez d’air pour avoir une bonne combustion et
permettre l’évacuation des gaz par le conduit de cheminée du
matériel de combustion du carburant, afin d’éviter tout retour d’air.
Suivez les directives du fabricant de matériel de combustion et
les normes de sécurité comme celles publiées par la National Fire
Protection Association (NFPA) et l’American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), ainsi
que les modalités des codes locaux. Le cas échéant, installez un
système de compensation d’air (remplacement) conformément
aux conditions des codes locaux du bâtiment. Visitez le site
Monogram.com pour connaître les solutions offertes en matière
de système de compensation d’air.
C. Si vous faites un trou ou une ouverture dans un mur ou un
plafond, n’endommagez pas les fils électriques et les autres
installations cachées de service public.
D. Vous devez toujours alimenter les ventilateurs dans les conduits
en air en provenance de l’extérieur.
AVERTISSEMENT
POUR RÉDUIRE LE RISQUE
D’INCENDIE, N’UTILISEZ QUE DES CONDUITS EN MÉTAL.
■ N’essayez jamais de remplacer ou de réparer un élément de votre
hotte si le présent manuel ne le recommande pas expressément.
Tout autre entretien doit être effectué par un technicien qualifié.]
ATTENTION
APPAREIL COMMANDÉ
AUTOMATIQUEMENT. AFIN DE RÉDUIRE LES RISQUES DE
BLESSURE, DÉBRANCHEZ L’APPAREIL DE L’ALIMENTATION
ÉLECTRIQUE AVANT DE PROCÉDER À UNE RÉPARATION.
L’APPAREIL EST ÉQUIPÉ D’UN SECTIONNEUR INTÉGRAL
SITUÉ À L’INTÉRIEUR DU LOGEMENT DU VENTILATEUR.
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
READ AND SAVE THESE INSTRUCTIONS
6 49-80403 Rev. 6
CONTROLS
NOTE: Avoid using food products that produce flames
under the range hood.
1. POWER ON/OFF. Press to activate (turn on)/deactivate
(turn off) the control buttons. When the buttons are
active (turned on), their outer rings will be illuminated.
When active (turned on), the hood lights and fan will
automatically turn on at their last settings.
NOTES:
■ Always deactivate (turn off) the buttons when the
hood is not in use.
■ If both the LIGHT and FAN are set to OFF, the
buttons will automatically deactivate (turn off) after 10
seconds.
2. LIGHT DECREASE ON/OFF. Press to turn on and dim
the lights. It remembers the last light level used. The
buttons allow you to cycle around to the desired setting.
(There are four light levels/settings and OFF.)
3. LIGHT INCREASE ON/OFF. Press to turn on and
brighten the lights. It remembers the last light level
used. The buttons allow you to cycle around to the
desired setting. (There are four light levels/settings and
OFF.)
4. Display. Shows the fan setting.
5. FAN DECREASE ON/OFF. Press to turn on and
decrease fan settings. It remembers the last fan level
used. The buttons allow you to cycle around to the
desired setting. (Use to set the fan speed to LOW,
MED, HIGH, BOOST or OFF.)
6. FAN INCREASE ON/OFF. Press to turn on and
increase fan settings. It remembers the last fan level
used. The buttons allow you to cycle around to the
desired setting. (Use to set the fan speed to LOW,
MED, HIGH, BOOST or OFF.)
BOOST—Provides five minutes at the maximum fan
setting and then automatically sets to HIGH fan.
SENSOR FEATURE—The hood fan will automatically turn
on at the MED setting and the display will show AUTO
MODE ON if cooking temperatures become too hot. The
fan will stay on for a minimum of 3 minutes and will then
turn off when temperatures cool to an appropriate level.
LOCATE ON/OFF SWITCH. Grasp the filter handle,
press inward and then pull down. Remove charcoal filter,
if present. Reach into the motor compartment and locate
the ON/OFF push-button switch on the side of the motor.
Press switch to OFF position.
-
LIGHT+
-
FAN+
1 2 3 4 5 6
Push-button Switch
(vertical view from
inside opening)
CONTROLS AND FEATURES
49-80403 Rev. 6 7
Filter Lock
CARE AND CLEANING
CHARCOAL FILTER (on some models)
If the model is not vented to the outside, the air will be
recirculated through a disposable charcoal filter that helps
remove smoke and odors.
The charcoal filter should be replaced when it is noticeably
dirty or discolored (usually after 6 to 12 months, depending
on hood usage).
NOTE: DO NOT rinse, or put charcoal filter in an automatic
dishwasher.
The charcoal filter cannot be cleaned. It must be
replaced.
Order Charcoal Filter WB02X11284.
To inquire about purchasing replacement charcoal filters
or to find the location of a dealer nearest you, please visit
monogram.com
To remove:
1. Remove the metal filter—see Metal grease filter section
above.
2. Remove the two thumbscrews and lower the filter down
and out.
To replace:
1. Place the new filter over the filter mounting bolts in the
hood and secure with the thumbscrews.
2. Replace the metal filter—see Metal grease filter section
above.
FOR YOUR SAFETY
Before servicing or cleaning the unit, switch power off at
the service panel and lock the service panel to prevent
power from being switched on accidentally.
If the service panel cannot be locked, fasten a tag or
prominent warning label to the panel.
METAL GREASE FILTER
The metal filter traps grease released by foods on the
cooktop. The filter also helps prevent flames (from food,
grease) from damaging the inside of the hood.
For this reason, the filter must ALWAYS be in place when
the hood is used. The grease filter should be cleaned
every 6 months, or as needed.
To remove:
Grasp the filter lock and pivot it open to release. Pull the
filter down and out.
To replace:
1. Place the two tabs on the filter edge into the locating
slots in the left or right side of the hood opening.
2. Push the filter up, open the filter lock and snap it into
place in the hood.
To clean, swish the filter in hot soapy water and rinse
in clean water or wash it in the dishwasher. Do not use
abrasive cleansers.
8 49-80403 Rev. 6
LIGHT BULBS
To change the light bulbs:
1. Remove the inner lamp lens cover by inserting a small
flat blade screwdriver into each of the three slots and
gently prying it free.
NOTE: Do not remove the outer trim ring (lamp
assembly).
2. Grasp the bulb and pull it straight out.
3. Replace with the same wattage, type and size bulb.
Wear Gloves. Do not touch bulb with your bare fingers.
These 12 volt, 20 watt halogen bulbs with a G4 base
are available at specialty lighting stores and home
building centers.
NOTE: If WRONG WATT BULB appears in the display,
the wrong kind of replacement bulb has been used.
Replace with the same wattage, type and size bulb as
the one removed.
4. Replace inner cover by inserting the three retaining tabs
into the three slots and pressing them firmly in place.
NOTE: Make sure the tabs are inserted into the slots.
Use a small flat blade screwdriver to
remove the inner lamp lens cover.
Outer trim ring
(lamp assembly)
Do not remove
Removable inner
lamp lens cover
Bulb
CARE AND CLEANING
GLASS CANOPY
Clean with a damp, soapy cloth and dry with a clean cloth.
A glass cleaner may also be used.
STAINLESS STEEL HOOD SURFACES
Do not use a steel wool pad; it will scratch the surface.
To clean the stainless steel surface, use warm sudsy
water or a stainless steel cleaner or polish. Always wipe
the surface in the direction of the grain. Follow the cleaner
instructions for cleaning the stainless steel surface.
To inquire about purchasing stainless steel appliance
cleaner or polish, or to find the location of a dealer nearest
you, visit monogram.com
49-80403 Rev. 6 9
Problem Possible Cause What To Do
Fan automatically turns on and can
not be turned off
The Sensor feature will automatically turn the fan
on at the MED setting and the display will show
AUTO MODE ON if cooking temperatures become
too hot. The fan will stay on for a minimum of 3
minutes and will then turn off when temperatures
cool to an appropriate level.
Fan does not operate when turned
on
A fuse may be blown or a circuit
breaker tripped.
Replace fuse or reset circuit breaker.
The power disconnect switch inside the
hood may be
switched off.
Remove the metal grease filter and the charcoal
filter (if present) and flip the switch on.
Fan fails to circulate air or moves
air slower than normal
Check to be sure the metal grease filter and the
charcoal filter (if present) are clean. Clean the
metal grease filter (see the Metal grease filter
section) and, if the hood is recirculated (not vented
to the outside), replace the charcoal filter (see the
Charcoal filter section). If cleaning and replacing
the filters does not correct the problem, call for
service.
Sufficient makeup (replacement) air is
required for exhausting appliances to
operate to rating.
Check with local building codes, which may require
or strongly advise the use of makeup air. Visit
Monogram.com for available makeup air solutions.
Fan keeps going
off and on
The motor is probably overheating and
turning itself off. This can be harmful to
the motor.
Check to be sure the filter is clean. If it continues
to cycle on and off, call for service.
Light will not stay on high setting
or “wrong watt bulb” appears in
the display
Use 12 volt, 20 watt halogen bulbs with a G4 base
and make sure they are inserted securely. See the
Light bulbs section.
The hood controls or display are
not operating correctly
Disconnect power to the hood by removing the fuse
or turning the circuit breaker off in the home fuse
box. Wait 30 seconds to allow the hood controls to
reset and then replace the fuse or move the circuit
breaker back on.
Sequential presses of the light or
fan buttons will sometimes change
the setting from the lowest setting–
to off to the highest setting, or
from the highest setting–to off–to
the lowest setting
It is normal for the light and fan buttons to cycle
around through the settings so that you can easily
set the controls to the desired setting.
When pressing the power on/off
button to turn on the light, the fan
comes on instead
For your convenience, it is normal for the lights and
fan to remember their last setting when you press
the Power On/Off button. If you want only the lights
on, press the “FAN +” (or the “FAN –” ) button until
“Off” is in the display. When you power the hood up
next time, only the lights will function.
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING
10 49-80403 Rev. 6
NOTES
49-80403 Rev. 6 11
■ Service trips to your home to teach you how to use the
product.
■ Replacement of house fuses or resetting of circuit
breakers.
■ Incidental or consequential damage caused by possible
defects with this appliance.
■ Replacement of the filters.
■ Damage to the product caused by accident, fire, floods
or acts of God.
■ Failure of the product if it is used for other than its
intended purpose or used commercially.
■ Improper installation, delivery or maintenance.
■ Damage caused after delivery.
■ Product not accessible to provide
required service.
■ Installation or service for a makeup (replacement) air
system.
MONOGRAM LIMITED WARRANTY
Monogram.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care
®
technician. To schedule
service online, visit us at monogram.com/contact. In Canada, visit monogram.ca.
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied
warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for
home use within the USA. If the product is located in an area where service by a Monogram Authorized Servicer is
not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized
Monogram Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to
your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier company, Louisville KY,40225
Warrantor in Canada: MC Commercial, Burlington, ON, L7R 5B6
For the period of Monogram Appliances will replace
Limited two-year
warranty
For two years from date of original purchase, we will provide, free of charge, parts and service
labor in your home to repair or replace any part of the vent hood that fails because of a
manufacturing defect.
What Monogram will not cover:
Staple your receipt here. Proof of the original purchase
date is needed to obtain service under the warranty.
Servicing your range hood may require the use of the onboard data port for diagnostics. This gives a
Monogram Factory Service technician the ability to quickly diagnose any issues with your appliance and helps
Monogram improve its products by providing Monogram with information on your appliance. If you do not
want your appliance data to be sent to Monogram, please advise your technician NOT to submit the data to
Monogram at the time of service.
12 49-80403 Rev. 6
49-80403 Rev. 6
10-19 GEA
Printed in Mexico
