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Phone
Possible Cause and ResolutionSymptom
During a call, I can hear excessive background
noise.
– Incorrect cell phone settings.
• Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
• Switch your cell phone on and off, and vehicle Bluetooth® on and off and try again.
– Cell phone microphone muted.
• Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
– System restart required.
• Switch the ignition off and open the door. Close the door and lock the vehicle. Wait
until the touchscreen is off and any illuminated USB ports are not illuminated. Unlock
the vehicle, switch the ignition on and try again.
I cannot download a phonebook. – Incompatible cell phone.
• Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
• Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
549
2022 Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202103, First-Printing
SYNC™ 3
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