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Before you call for service...
_ roubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
WATER Possible Causes What To Do
Water level seems low
Water fills and drains
at the sametime
Too many suds
Water leaks
This is normal
Drain stand pipe istoo low
Water may not cover the top levelof the clothes.
Thisis normal for this high efficiency washer.
Thedrain stand pipe must be above 30".
Measure your detergent carefully. Uselesssoap ifyou have
soft water, a smaller load or a lightly soiledload.
Type of detergent • Switchto HE_ detergent.
Soft water _ Try lessdetergent.
Using too much detergent _ Use lessdetergent. Uselesssoap ifyou havesoft water,
in washer a smaller loador a lightly soiled load.
Type of detergent • Switchto HE_ detergent.
Fill hoses or drain hose is , Make sure hoseconnections are tight at faucets and
improperly connected rubber washers are installed.Make sureend of drain hose
iscorrectly inserted inand secured to drainfacility.
Household drain may , Checkhousehold plumbing. You may needto call
be clogged a plumber.
Drain hose is loose , Makesure drain hoseisfully seated in buck of washer and
that the two retaining screws are fully seated.
Drain hose rubs on wall , Makesure drain hosedoes not make contact with the wall.
May cause excessivewear on the hose.
Constant water pressure , Tighten hoses at the faucets and turn the water off after each use.
to the fill hoses at the , Checkcondition of the fill hoses;they should be replaced
water source every 5years.
Water temperature Cooler water temperatures , New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Water supply is turned off _ Turn both hot and coldfaucets fully on and make sure
or improperly connected hoses areconnected to correct faucets.
Water valve screens are _ Turnoff the water source and remove the water connection
stopped up hosesfrom the upper back of the washer. Usea brush or
toothpick to clean the screens inthe machine. Reconnect
the hosesand turn the water back on.
Cool/Cold Water when _ Thisis normal. PerfecTempsenseswater temperature and
selecting Hot optimizesfor bestresults.Coldwater isadded periodically
when hot isselected.
House water heater is _ Make sure housewater heater isdeliveringwater at
not set properly 120%-140% (z_8°C-60°C).
Water pumped out before Lid lifted or cycle was put in _ Resetcycle.
cycle is complete pause for over 24 hours
Water won't drain Drain hose is kinked or , Straighten drain hoseand make surewasher isnot sitting on it.
improperly connected _ Topof drain outlet should belessthan 6 ft (1.8m)
above floor.
Washer pauses during TheAuto SoakOption _ Thisis normal.The washer alternates between agitate and
wash cycle was chosen soak during these cyclesto getyour clothes cleaner with
lesswear.
Washer pauses during This is normal _ Thewasher may pause during the spin cycleto remove
spin cycle soapy water more efficiently.
Washer does not fill This is normal _ Thelid must beclosed for washer to fill or operate.
when lid is open
Too much detergent
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