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The transportation of all goods is subject to the terms and conditions which the
carrier imposes on Purchaser. Installation is the responsibility of the Purchaser.
If white glove delivery was ordered and cannot be performed properly, or
access is hindered in any way, Purchaser agrees to accept delivery curbside
(delivery service cannot be refunded). If Purchaser will-calls or pays for their
own freight responsibility transfers to the Purchaser when the Purchaser or
Purchasers freight company picks up the unit from Seller. Freight quoted are
either curbside, threshold or white glove. Standard white glove delivery is main
floor, easy access and NO STAIRS, Doors, aligned feet attached (if necessary)
and removal of packaging, additional fees for additional requests. Each service
has a different rate and will require additional fees. If freight is not charged
(Free Shipping or Freight Included) and the order is cancelled after shipping, a
freight charge of 25% of the cost of the unit, each direction will be charged.
Item swap outs are arranged as curbside delivery and pickup unless noted
otherwise. There is no white glove service for returns. Approved returns must
have original and/or proper packaging. Swap-outs (Delivery and Pick up are at
the same time) Original unit must be packed and ready for carrier pick up at
time of delivery of new unit. Packaging of old unit must be adequate for
shipping, not oversized or on a pallet if unit was not originally delivered on a
pallet. Carrier will not drop off new unit if the original unit is not ready. If the
carrier has to make a second attempt, customer will be subject to additional
charges for the attempted delivery and for any packaging issues. Deliveries
include ONE attempt by the shipping company to deliver the product to the
consumer. If for any reason the customer is unavailable to accept the order and
the product is undeliverable under any circumstances, the customer will be
responsible for any extra shipping and handling charges. We are a
manufacturer not a shipping company, deliveries are done by a 3rd party
service. Email us at [email protected] for a quote or any additional
information. Freight discussed is Continental USA (excluding Alaska, Puerto
Rico, Hawaii), cost is additional please email [email protected] for a quote.
If you use a service repair company without approval or parts not supplied by
Vinotemp and your unit under warranty fails to work, we will repair your item
provided you ship your unit prepaid to and from our facility in Henderson.
Vinotemp is not responsible for install or removal costs or unauthorized repairs.
If the repair or unauthorized part damaged the unit, we will provide customer a
cost to repair that damage.
California Proposition 65 Warning: The products sold on this ecommerce
website and to the public may contain chemicals and other substances known
to the State of California to cause cancer and birth defects and other
reproductive harm.
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