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23
BEFORE CALLING FOR SERVICE
Check these helpful tips for any problems with your rangetop. If you need additional help call BlueStar
®
Customer Service at 1-800-
449-8691.
COOKTOP
PROBLEM
POSSIBLE CAUSE
SOLUTION
Burner will not ignite – no
“clicking” sound
No electrical power to the unit.
Igniter not connected to lead wire.
Igniter not connected to the correct lead wire
Lead wire is worn on chipped.
Lead wire is not connected to spark module.
Plug into a three-prong electrical outlet that is properly grounded.
Check and re-set circuit breaker for the unit.
Connect igniter to orange lead wire.
Connect igniter to the orange lead wire attached to the burner.
Check for signs of wear or chips. Call service.
Call for service.
Burner will not ignite – “clicking”
sound, but no spark
Gas not turned on
Clogged burner ports
Venturi tube not aligned with the orifice
Lead wire is in the drip tray
Turn on gas supply.
Use a push pin to clear ports.
Position venturi tube over orifice.
Attach lead wire to igniter.
Burner will not ignite – “clicking”
sound with spark
Air shutter needs adjustment.
Gas not turned on
Burner head not in correct location
Faulty igniter (dirty or cracked)
See Top Burner Low Flame Adjustment instructions.
Turn on gas supply.
Identify burners and move them to the correct location.
Burner ignites – “clicking” sound
does not stop
Burners are wet
Burner setting too low
Air draft flowing over cooktop
Electrode wires not properly connected
Electric plug not in grounded outlet.
Let burners dry and try again.
Turn off, re-ignite and change setting.
Eliminate draft source.
Connect electrode wires.
Check outlet polarity.
Plug unit into a three-prong electrical outlet that is properly
grounded.
Burner doesn’t fully ignite
Clogged burner ports
Partial gas supply
Burner not properly positioned
Low flame setting needs adjustment
Burner head not in correct location
Use a push pin to clear ports.
Make sure gas supply is fully on.
Check that burner is in the proper location.
See Top Burner Air Shutter Adjustment instructions.
Identify burners and move them to the correct location.
Burner ignition delay – “clicking”
sound then ignition whoosh
Air shutter needs adjustment
Turn burner to LOW setting to ignite.
See Top Burner Air Shutter Adjustment instructions.
Lazy flame – floats, larger in size
than normal
Low propane supply (for LP users)
Low flame setting needs adjustment
Fill the propane tank.
Turn on/off valve fully to on.
See Top Burner Air Shutter Adjustment instructions.
Lifting flame – well-defined with
visible inner core, noisy, gap
between burner and flame
Incorrect regulator setting.
Low flame setting needs adjustment
Set regulator to proper setting - Liquid Propane or Natural Gas.
See Top Burner Air Shutter Adjustment instructions.
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