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• Has a large amount of food just been added to the
convertible refrigerator/freezer? Adding a large amount of
food warms the convertible refrigerator/freezer. It can take
several hours for the convertible refrigerator/freezer to return to
the normal temperature.
• Are the controls set correctly for the surrounding conditions?
See "Using the Controls."
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There is interior moisture buildup
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• Are the air vents blocked in the convertible refrigerator/
freezer? Remove any objects from in front of the air vents. See
"Ensuring Proper Air Circulation" for air vent locations.
• Are the door(s) opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
• Is the room humid? It is normal for moisture to build up inside
the convertible refrigerator/freezer when the room air is humid.
• Is the food packaged correctly? Check that all food is securely
wrapped. Wipe off damp food containers before placing them in
the convertible refrigerator/freezer.
• Is the control set correctly for the surrounding conditions?
See "Using the Controls."
• Was a self-defrost cycle completed? It is normal for droplets to
form after the convertible refrigerator/freezer self-defrosts.
The doors are difficult to open
• Are the gaskets dirty or sticky? Clean gaskets and the surface
that they touch. Rub a thin coat of paraffin wax on the gaskets
following cleaning.
• Have you opened the convertible refrigerator/freezer door
recently? Allow at least 10 seconds after closing the convertible
refrigerator/freezer door before trying to open the upper
compartment.
The doors will not close completely
• Are food packages blocking the door open? Rearrange
containers so that they fit more tightly.
• Are the crisper cover, pans, shelves, bins, or baskets out of
position? Put these items into their correct positions. See
"Lower Compartment Features" for more information.
• Are the gaskets sticking? Clean gaskets and the surface that
they touch. Rub a thin coat of paraffin wax on the gaskets
following cleaning.
• Does the convertible refrigerator/freezer wobble or seem
unstable? Level the convertible refrigerator/freezer. See "Adjust
the Doors."
• Were the doors removed during product installation and not
properly replaced? Remove and replace the doors according to
"Convertible Refrigerator/Freezer Doors," or call a qualified
service technician
ASSISTANCEOR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If you
still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will help
us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only
use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are made
with the same precision used to build every new Gladiator TM
GarageWorks appliance.
To locate factory specified replacement parts in your area, call us or
your nearest designated service center.
Call the Gladiator T"GarageWorks Customer eXperience Center
toll free: 1-866-342-4089.
Our consultants provide assistance with:
• Features and specifications on our full line of products.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
• Referrals to local dealers, repair parts distributors, and service
companies. Gladiator TM GarageWorks designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in the United States.
To locate the Gladiator TM GarageWorks designated service
company in your area, you can also look in your telephone
directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Gladiator TM
GarageWorks with any questions or concerns at:
Gladiator TM GarageWorks
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Call the Whirlpool Canada LP Customer Interaction Center toll free:
f-800-807-6777. Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
• Features and specifications on our full line of appliances.
• Referrals to local dealers.
For further assistance
If you need further assistance, you can write to Whirlpool Canada LP
with any questions or concerns at:
Whirlpool Canada LP
Customer Interaction Center
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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