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48
Product Repairs
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
• Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the
consumer operating the chair according to the corresponding instruction manual.
• The warranty only applies to Cozzia products and does not include any accessories or enhancements.
• Field service requires pre-approval and must be performed by Cozzia's authorized field service personnel.
• Field service is only available in the United States and in major metropolitan areas in Canada.
• Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not
constitute a defect under this warranty.
• Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
• Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or
modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or
damage of an operating part from failure to provide manufacturer's recommended maintenance,
transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods,
rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), loss of use during
the period the product is at a repair facility, or otherwise awaiting parts or repair.
• Damage due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstance shall Cozzia or its representatives be liable for indirect, consequential, or incidental
damages (including damages for lost profits, business interruption, bodily injury, medical and the like), even
if any party has been advised of the possibility of such damages.
• Warranties are non-transferable.
• Cozzia's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Cozzia's option, for
the replacement of the defective part.
• Notwithstanding the above, if replacements parts for defective materials are not available, Cozzia reserves the
right to make substitutions in lieu of repair or replacement.
• Floor Models and Demonstration Units have a prorated warranty period that begins the
day the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a “per incident” charge.
• Warranty Coverage Period - Warranty coverage starts at the time that the consumer
PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty
time period is measured by continuous calendar days based on a seven-day week.
• Field Service - Cozzia customer service department will diagnose and schedule an authorized
service provider to repair the chair in the consumer's residence.
• Parts - All parts deemed necessary for repairs will be shipped to the consumer at no charge by
the Cozzia service department. Some Cozzia product repairs may be performed by the consumer
in their own home with parts and instructions supplied by Cozzia, such as remote controller
replacements that don’t require a technician.
• All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or
installation.
• Warranties do not apply to rental, business, commercial, institutional or other non-residential users.
COZZIA CONSUMER WARRANTY
Service And Technical Support
Extended Warranties:
Cozzia products have the following warranty:
The Cozzia Qi XE has a three-year in-home service warranty. Cozzia customer service will not issue Return
Material Authorizations (RMAs) for products. Cozzia products will be either repaired by the consumer or by an
in-home technician. Cozzia will not issue Return Material Authorizations (RMAs) for buyer’s remorse.
Consumers may contact Cozzia's customer service department at 1-877-977-0656 between 9:00 am and 5:30 pm
PST, Monday through Friday, email us at [email protected], or visit our web at www.cozziausa.com for
warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they
contact the Cozzia service department regarding a repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some cases a technical
service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Cozzia customer service will verify that the unit has
failed and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling, local tax and
a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Cozzia offers extended warranty programs to enhance the ownership of your massage chair. Please call Cozzia
customer service at 877-977-0656 for details and pricing.
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