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There is interior moisture buildup
• Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents, See "Ensuring Proper Air
Circulation" for the location of air vents.
• Are the doors opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
• Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid,
• Is the food packaged correctly? Check that all food is
securely wrapped, Wipe off damp food containers before
placing in the refrigerator.
• Are the controls set correctly for the surrounding
conditions? See "Using the Controls,"
• Was a self-defrost cycle completed? It is normal for
droplets to form after the refrigerator self-defrosts.
The doors will not close completely
• Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
Is the ice storage bin out of position? For models with an
interior ice storage bin, push the ice storage bin in all the way.
If the ice storage bin does not go in all the way, it may not be
put in straight, Pull it out and try again. For models with an ice
storage bin located on the freezer door, the bin should sit
level. To remove the bin, press the release button on the right
side of the bin and lift straight up. Replace the bin in the door
making sure it is properly aligned and snapped securely into
place. See "Ice Maker and Storage Bin,"
Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the "Convertible
Vegetable/Meat Drawer, Crisper and Covers" section for
more information,
• Are the gaskets sticking? Clean gaskets according to the
directions in the "Cleaning" section.
• Does the refrigerator wobble or seem unstable? Level the
refrigerator. See "Door Closing."
Were the doors removed during product installation and
not properly replaced? Remove and replace the doors
according to the instructions in the "Door Removal" section,
or call a qualified service technician.
The doors are difficult to open
• Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the "Cleaning" section,
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
KitchenAid ®appliance.
To locate factory specified replacement parts in your area, call
our Customer Interaction Center telephone number or your
nearest designated service center.
Call the KitchenAid Customer Interaction Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
• Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
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