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Solé Gourmet Luxury & TR Series Limited Warranty
LIMITED WARRANTY
Solé, warrants to the ORIGINAL PURCHASER of each Outdoor Gas Grill that when subject to normal residential use, it is free from defects in
material and workmanship for set periods below. It does not apply to rust, corrosion, oxidation or discoloration, which may occur due to moisture
or overheating. This warranty does not cover parts becoming defective through misuse, accidental damage, electrical damage, improper handling,
storage, and/or installation, unauthorized adjustments or calibrations or not installed in accordance with local codes. Product must be installed
(and gas must be connected) as specified in the instructions or operator's manual, by a qualified professional installer. It does not cover labor or
labor related charges. There will be shipping and handling charge for the delivery of the warranty part(s). The warranty is only valid at the original
site of delivery with a valid proof of purchase of item(s).
Solé may require the return of defective parts for examination before issuing replacement parts. If you are required to return defective parts,
shipping charges must be prepaid by the customer. Upon examination and to Solé’s determination, if the original part is proven defective, Solé may
approve your claim and elect to replace such parts without charge. No part returns will be accepted without prior authorization from. In any
instance, customer is responsible for shipping and handling of the replacement parts. Product repair as provided under this warranty is your
exclusive remedy.
Fifteen (15) year Limited Warranty on stainless steel body housings and burners
Five (5) year Limited Warranty on stainless steel briquette trays (excludes ceramic briquettes), cooking grates, basin and drip tray for material
defects.
Two (2) year Limited Warranty the gas valves and ignition system to be free from defects in materials and workmanship
One (1) year Limited Warranty on all of its component parts including ignition system, gas system, lights, rotisserie motor, infrared burners,
etc, to be free from defects in materials and workmanship
Ninety (90) Day Limited Warranty on units installed in non-residential application such as day care centers, bed and breakfast centers,
churches, nursing homes, schools, private clubs, home owner associations, any application beyond single family. The actual part will be
repaired or replaced, free of charge, with the owner paying for all other costs including labor and freight. This warranty excludes all
commercial locations such as restaurants and food service locations.
WARRANTY LIMITATIONS & EXCLUSIONS
The warranty coverage begins on the original date of purchase and proof of date of purchase is required. In order to activate the warranty, we
require that you send in the attached warranty registration card. This warranty applies only to the original owner and may not be transferred.
This warranty specifically excludes liability for indirect, incidental, or consequential damages. In the event of any warranty replacement, all
removal, replacement, installation and shipping costs are the responsibility of the grill owner. This warranty shall apply only to the products
purchased and located in the continental United States. Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above exclusion may not apply to you. This warranty gives you specified legal rights, and you may have other rights that may vary
from state to state. Solé shall not be liable for incidental, consequential, special or contingent damages resulting from its breach of this written
warranty or any implied warranty.
What is not covered: Solé shall not be responsible for and shall not pay for the following:
Installation or start-up, damages or problems caused by improper installation or use;
Service by an unauthorized service provider;
Damage or repair due to service by an unauthorized service provider or use of unauthorized parts;
To correct normal adjustments or settings, due to improper installation, commissioning or local gas supply properties;
Shipping and handling costs, export duties, installation, removal, or re-installation cost;
Normal adjustment to burners, gas regulators, etc
Cleaning of igniters and/or general maintenance.
The cost of a service call to diagnose trouble.
Implied warranty shall not extend beyond the duration of this written warranty. This warranty supersedes any and all other warranties expressed
or implied and all other obligations, or liabilities related to the sale or use of Solé Grill products.
WARRANTY SERVICE & REPLACEMENT PARTS
For technical troubleshooting, to obtain replacement components or parts and/or service inquiries, please call Solé at (800) 793-7334, 8am-4:30pm
PST, Monday-Friday.
Before you call for service:
Is there Gas Supplied to the Grill?
Is there a power outage in the area (lights will not work)?
Have you recently refilled the LP Tank?
When calling for Warranty service, please make sure you have the
following information:
Purchasers name
Model Number
Date of Purchase
Proof of Purchase by Original Owner
Serial Number. (Note: The serial number can be found on the
right hand side of the grill and on the bottom of the drip tray.)
Have an accurate description of the problem
For email assistance:
All other forms of correspondence:
Solé Gourmet
4320 Roseville Road.
North Highlands, CA 95660
ATTN: Warranty Service Department
If shipment arrives damaged:
Visible Loss or Damage – Be certain this is noted on freight bill
or express receipt and signed by person making delivery.
File Claim for Damages Immediately – Regardless of extent of
damage.
Concealed Loss or Damage – If damage is unnoticed until
merchandise is unpacked, notify transportation company or
carrier immediately and file a “concealed damage” claim with
them. This should be done within (15) days of date delivery is
made to you. Be sure to retain container for inspection. We
cannot assume responsibility for damage or loss incurred in
transit.
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