www.lg.com
EN ENGLISH
*MFL71860111*
Copyright © 2021 LG Electronics Inc. All Rights Reserved
MFL71860111
Rev.00_120621
AIR CONDITIONER
Read this owner’s manual thoroughly before operating the appliance
and keep it handy for reference at all times.
OWNER’S MANUAL
TYPE : WINDOW
LW1022ERSM
LW1222ERSM
TABLE OF CONTENTS
SAFETY INSTRUCTIONS ..............................................................3
IMPORTANT SAFETY INSTRUCTIONS ..........................................................4
PRODUCT OVERVIEW ..................................................................8
Exterior Parts ....................................................................................................8
Interior Parts......................................................................................................8
INSTALLATION ...............................................................................9
Electrical Data ...................................................................................................9
Parts Included (Appearance May Vary) ..........................................................10
Tools Needed ..................................................................................................10
How to Install the Unit ..................................................................................... 11
Window Requirements .................................................................................... 11
Storm Window Requirements ......................................................................... 11
Preparation of the Cabinet ..............................................................................12
Cabinet Installation..........................................................................................13
Unit Installation................................................................................................14
OPERATION .................................................................................16
Control Panel and Remote Control .................................................................16
Wireless Remote Control ................................................................................17
Air Direction .....................................................................................................18
Additional Features ........................................................................................18
SMART FUNCTIONS ....................................................................19
LG ThinQ Application ......................................................................................19
Smart Diagnosis .............................................................................................. 20
MAINTENANCE ............................................................................ 22
Air Filter ........................................................................................................... 22
TROUBLESHOOTING .................................................................. 23
Before Calling for Service ...............................................................................23
Normal Sounds You May Hear ........................................................................ 23
WARRANTY .................................................................................. 27
3
EN
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on
your appliance. Always read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you
and others.
All safety messages will follow the safety alert symbol and either the
word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow
instructions.
All safety messages will tell you what the potential hazard is, tell you
how to reduce the chance of injury, and tell you what may happen if the
instructions are not followed.
The following symbols are displayed on units.
This symbol indicates that this appliance uses a flammable
refrigerant. If the refrigerant is leaked and exposure to an
external ignition source, there is a risk of fire.
This symbol indicates that the Operation Manual should be read
carefully.
This symbol indicates that a service personnel should be
handling this equipment with reference to the Installation Manual.
This symbol indicates that information is available such as the
Operating Manual or Installation Manual.
4
EN
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or
injury to persons when using this product, follow basic precautions,
including the following:
INSTALLATION
• Before use, the appliance must be properly installed as described in this manual.
• Contact the authorized service technician for repair or maintenance of this unit.
• Contact the installer for installation of this unit.
• Young children should be supervised to ensure that they do not play with the air conditioner.
• When the power cord is to be replaced, replacement work shall be performed by authorized
personnel only using only genuine replacement parts.
• Installation work must be performed in accordance with the National Electric Code by qualified and
authorized personnel only.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
• Always plug into a grounded outlet.
• Do not under any circumstances, cut or remove the third (ground) prong from the power cord.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Plug in the power plug properly.
• Do not modify or extend the power cord.
• Do not start/stop operation by plugging/unplugging the power cord.
• If the cord/plug is damaged, have it replaced by an authorized service person using authorized
replacement parts.
• Use a dedicated circuit.
• Do not disassemble or modify the product.
• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves
and safety glasses.
• Disconnect the power cord or circuit breaker before installing or servicing the appliance.
• Keep packaging materials out of the reach of children. These materials can pose a suffocation risk
to children.
• Store and install the product where it will not be exposed to temperatures below freezing or
exposed to outdoor weather conditions.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
5
EN
OPERATION
• Use this appliance only for its intended purpose.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or
has missing or broken parts, including a damaged cord or plug.
• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do
not use a cord that shows cracks or abrasion damage along its length or at either end.
• Do not run cord under carpets or mats where it could be stepped on and damaged.
• Keep the cord out from under heavy objects like tables or chairs.
• Do not place the power cord near a heat source.
• Do not use an adaptor or plug the product into a shared outlet.
• Do not tamper with controls.
• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance,
unplug it immediately, and contact the LG Electronics Customer Information Center.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull
straight out from the outlet.
• Do not grasp the power cord or touch the appliance controls with wet hands.
• If water enters the product, turn off the power at the main circuit, then unplug the product and call for service.
• If the product has been submerged, contact the LG Electronics Customer Information Center for
instructions before resuming use.
• Unplug the product when unused for long periods.
• Unplug the product before cleaning.
• In the event of a gas leak (propane gas, etc.) do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning the use of the appliance by a person responsible for their safety.
• The interior of the product must only be cleaned by an authorized service center or a dealer.
• Do not use solvent-based detergent on the product. Doing so can cause corrosion or damage,
product failure, electrical shock, or fire.
GROUNDING INSTRUCTIONS
• The power cord of this appliance is equipped with a three-prong (grounding) plug. Use this with
a standard three-slot (grounding) wall power outlet to minimize the hazard of electric shock. The
customer should have the wall receptacle and circuit checked by a qualified electrician to make
sure the receptacle is properly grounded. DO NOT CUT OR REMOVE THE THIRD (GROUND)
PRONG FROM THE POWER PLUG.
− Situations when the appliance will be disconnected occasionally; Because of potential safety
hazards, we strongly discourage the use of an adapter plug. However, if you wish to use an
adapter, a TEMPORARY CONNECTION may be made. Use UL-listed adapter, available from
most local hardware stores. The large slot in the adapter must be aligned with the large slot in
the receptacle to assure a proper polarity connection.
• Attaching the adapter ground terminal to the wall receptacle cover screw does not ground the
appliance unless the cover screw is metal, and not insulated, and the wall receptacle is grounded
through the house wiring. The customer should have the circuit checked by a qualified electrician
to make sure the receptacle is properly grounded.
• Disconnect the power cord from the adapter, using one hand on each. Otherwise, the adapter
ground terminal might break. Do not use the appliance with a broken adapter plug.
− Situations when the appliance will be disconnected often; Do not use an adapter plug in these
situations. Unplugging the power cord frequently can lead to an eventual breakage of the ground
terminal. The wall power outlet should be replaced by a three-slot (grounding) outlet instead.
6
EN
CAUTION
To reduce the risk of minor or moderate injury to persons,
malfunction, or damage to the product or property when using this
product, follow basic precautions, including the following:
INSTALLATION
• Take care when installing the product that exhaust or condensation does not damage nearby
property.
• Follow installation instructions exactly to avoid excessive vibration or water leakage.
• Wear gloves and use caution when unpacking and installing the appliance. Screws or sharp edges
can cause injuries.
OPERATION
• This appliance is not intended for use as a precision refrigeration system. Do not use it for special
purposes such as maintaining pets, food, precision machinery, or art objects.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Make sure the air inlet and outlet are free from obstructions.
• Use a soft cloth to clean the appliance. Do not use waxes, thinners, or harsh detergents.
• Do not step on or place heavy objects on top of the appliance.
• Do not operate the appliance without the filter securely installed.
• Do not drink water drained from the appliance.
• Be sure to ventilate sufficiently when the air conditioner and a heating appliance such as a heater
are used simultaneously.
• Do not expose people, animals, or plants to the cold or hot wind from the air conditioner for
extended periods of time.
• Remove the batteries if the remote control is not to be used for an extended period of time.
• Never mix different types of batteries, or old and new batteries for the remote control.
• Stop using the remote control if there is a fluid leak in the battery. If your clothes or skin are
exposed to the leaking battery fluid, wash off with clean water.
• If the leaking battery fluid has been swallowed, rinse the inside of the mouth thoroughly and
consult a doctor.
• Do not recharge or disassemble the batteries.
MAINTENANCE
• Clean the filter every two weeks.
• Never touch the metal parts of the air conditioner when removing the air filter.
• Never use strong cleaning agents or solvents when cleaning the air conditioner or spray water.
Use a smooth cloth.
7
EN
REFRIGERANT (FOR R32 ONLY)
WARNING
• Do not use means to accelerate the defrosting process or to clean, other than those recommended
by the manufacturer.
• The appliance shall be stored in a room without continuously operating ignition sources (for
example: open flames an operating gas appliance or an operating electric heater).
• Do not pierce or burn. Be aware that flammable refrigerants may not contain an odor.
CAUTION
• This unit contains flammable refrigerant and has special safety precautions not normally
associated with older units. Please follow all precautions and advisories.
− Use caution while handling and prevent damage to unit. Do not put any holes into product for
any reason. This can cause damage to product and prevent unit from cooling.
− Maintenance and cleaning of unit should be performed by trained personnel. Failure to properly
clean unit can result in damage to the refrigeration system and or the electrical system.
− Make certain that all the air circulation/ventilation openings are free from obstruction.
− Service should only be performed by technicians properly trained and certified in the use of
flammble refrigerants. Any service performed by unauthorized servicers/individuals will void all
warranties.
− When storing the appliance, do not put in a room with any open flame appliance, such as gas
water heaters or furnaces. Also keep away from electric heaters. Damaged units should be
repaired before storage.
SAVE THESE INSTRUCTIONS
8
EN
PRODUCT OVERVIEW
Exterior Parts Interior Parts
7
6
1
4
3
2
5
8
9
3
4
5
6
7
1
2
1
Control Panel
1
Evaporator
2
Remote Control
2
Air Guide
3
Air Filter
3
Brace
4
Vertical Air Deflector (Horizontal Louver)
4
Compressor
5
Horizontal Air Deflector (Vertical Louver)
5
Condenser
6
Front Grille
6
Base Pan
7
Air Outlet
7
Power Cord
8
Cabinet
9
Air Inlet
9
EN
INSTALLATION
Electrical Data
Power cord may include a current interrupter
device. TEST and RESET buttons are provided
on the plug case. The device should be tested on
a periodic basis by frist pressing the TEST button
and then the RESET button. If the TEST button
does not trip or if the RESET button will not stay
engaged, discontinue use of the air conditioner
and contact a qualified service technician.
for 120 V
Use Wall Receptacle Power Supply
Standard 120 V, 3-wire
grounding receptacle rated
15 A / 120 VAC / 60 Hz
Use 15 A, time
delay fuse or 15 A,
circuit breaker.
WARNING
• This appliance should be installed in
accordance with the National Electrical Code.
• Use of extension cords could cause serious
injury or death.
− Do not use an extension cord with this
window air conditioner.
− Do not use surge protectors or multi-outlet
adapters with this window air conditioner.
• Never push the TEST button during operation.
Doing so can damage the plug.
− Do not remove, modify, or immerse this
plug. If this device trips, the cause should be
corrected before further use.
CAUTION
• The conductors inside this cord are surrounded
by shields, which monitor leakage current.
These shields are not grounded. Periodically
examine the cord for any damage. Do not
use this product in the event the shields
become exposed. Avoid shock hazard. This
unit cannot be user-serviced. Do not open the
tamperresistant sealed portion. All warranties
and performance will be voided. This unit is not
intended to be used as an ON/OFF switch.
10
EN
Parts Included (Appearance May Vary)
Heatproof foam (2)
(Adhesive backed)
Right curtain
panel
Left curtain
panel
Foam strip
(Non-adhesive)
Foam-PE (2)
(Adhesive backed)
Frame guide (2)
Window locking
bracket
Sill support (2)
Type “A” ScrewsType “A” Screws
(14)(14)
Type “B” ScrewsType “B” Screws
(3)(3)
Type “C” ScrewsType “C” Screws
(5)(5)
BoltsBolts
(2)(2)
Lock NutsLock Nuts
(2)(2)
Tools Needed
Phillips-head screwdriverPhillips-head screwdriver Adjustable wrenchAdjustable wrench LevelLevel GlovesGloves
Tape measureTape measure Scissors or Cutting knifeScissors or Cutting knife PencilPencil
11
EN
How to Install the Unit
1
To prevent vibration and noise, make sure the
unit is installed securely and firmly.
2
Install the unit out of direct sunlight.
3
There should be no obstacles, such as a
fence or wall, within 20” (508mm) from the
back of the cabinet because it will prevent
heat radiation of the condenser. Restriction
of outside air will greatly reduce the cooling
efficiency of the air conditioner.
Fence
Awning
Heat
radiation
Cooled air
About
Over
1/2″ (12.7mm)
20″ (508mm)
(762mm~1524mm)
30″~60″
CAUTION
• DO NOT cover or block any of the side and top
louvers. All side louvers of the cabinet must
remain exposed to the outside of the structure
and unobstructed.
4
Install the unit slightly tilted so the back
is slightly lower than the front (about 1/2”
(12.7mm)). This will force condensed water to
flow to the outside.
5
Install the unit with the bottom between
30”~ 60” (762mm ~ 1524mm) above the floor
level.
Window Requirements
• This unit is designed for installation in standard
double hung windows with actual opening
widths from 27” to 39” (686mm to 991mm).
The top and bottom window sashes must open
sufficiently to allow a clear vertical opening of
16” (406mm) from the bottom of the upper sash
to the inside sill.
27” to 39”27” to 39”
16” (406mm) min16” (406mm) min
(686mm to 991mm)(686mm to 991mm)
NOTE
• All supporting parts should be secured to firm
wood, masonry, vinyl, fiberglass, or metal.
• This product is a window air conditioner. As
such, a standard single-hung or double-hung
window is required for proper installation. Non-
window installations, including using sleeves or
wall openings, and other installation methods
are not recommended.
Storm Window Requirements
1
Windows that include a storm window frame
may prevent the air conditioner from tilting down
toward the outside to drain properly. For proper
drainage, attach a 2” x 2” (50.8mm x 50.8mm)
piece of wood to the inner sill, trimmed to a
length which fits inside the window frame.
The
top of the wood shim must be at least 1 1/4”
(38.1mm) higher than the top of the storm
window frame. Attach the wood securely to the
sill with nails or screws.
2
If necessary, attach another 2” x 2” (50.8mm x
50.8mm) wood strip flush against the back of
the inner sill. This will raise the L bracket, as
shown in the drawing.
Indoors
Inner Sill
Nail or screw
Outer Sill
Storm
Window Frame
Wood Strip Mounted
on Top of Inner Sill
1 1/4” (38.1mm) higher
than storm window frame
Outdoors
12
EN
Preparation of the Cabinet
1
Remove 4 screws which fasten the cabinet at
both sides and at the back. (Keep the screws
for later use.)
Shipping Shipping
ScrewsScrews
2
Slide the unit from the cabinet by gripping the
base pan handle and pulling forward while
bracing the cabinet.
CAUTION
• The unit is heavy. To prevent injury, use proper
lifting techniques when pulling unit forward
from cabinet. Obtain assistance from another
person if possible.
3
Cut the window sash seals (Foam-PE) to the
proper length. Peel off the backing and attach
the adhesive-backed foam to the underside
of the window sash and the bottom of the
window frame.
Foam-PE Foam-PE
(Adhesive backed)(Adhesive backed)
4
Insert the hooks on the lower panel guides
into the slots on the bottom of the cabinet.
Make sure that the flanges on the lower panel
guides will face toward the inside of the room.
HookHook
IndoorIndoor
5
Insert the top and bottom rails of the curtain
panels into the upper and lower panel guides.
Upper Panel GuideUpper Panel Guide
Right Curtain PanelRight Curtain Panel
Lower Panel Lower Panel
GuideGuide
Left Curtain PanelLeft Curtain Panel
CAUTION
• The lower panel guides are easily broken. Be
careful with them when installing the cabinet.
6
Fasten the curtain panels to the unit with 8
type A screws.
Fasten the screws behind the curtain panel.
Screws Screws
(Type A)(Type A)
Screws Screws
(Type A)(Type A)
NOTE
• Use a long screwdriver to make installing the
screws easier.
13
EN
Cabinet Installation
Inside SillInside Sill
Center HoleCenter Hole
Outside SillOutside Sill
1
Open the window. Mark a line on the center of
the inside sill.
Carefully place the cabinet in the window and
align the center hole on the cabinet bottom
front with the center line on the sill.
Inside SillInside Sill
Center HoleCenter Hole
2
Pull the bottom window sash down behind the
upper guide until It meets the cabinet.
Window SashWindow Sash
Upper Panel Upper Panel
GuideGuide
NOTE
• Do not pull the window sash down so tightly
that the movement of the curtain panels is
restricted.
3
Loosely assemble each sill support.
Sill SupportSill Support
NutNut
BoltBolt
NOTE
• If the distance to the outer window sill is not
that deep, you may not need the bolt and nut.
4
Use 2 type A screws to attach a sill support
to the cabinet track holes on one side. Use
the cabinet track holes that will place the sill
support nearest to the outer edge of the sill.
The longer side of the sill support should be
facing outside the window.
Repeat with the second sill support on the
opposite side of the cabinet.
Screws (Type A)Screws (Type A)
IndoorIndoor
Cabinet Track HolesCabinet Track Holes
OutdoorOutdoor
5
Install the cabinet with a slight tilt (about 1/2”
(12.7mm)) downward on the outside.
Use the bolt and nut to adjust the tilt of the
cabinet.
about 1/2” about 1/2”
(12.7mm)(12.7mm)
CabinetCabinet
CAUTION
• Do not drill a hole in the bottom pan.
The product is designed to operate with
approximately 1/2” (12.7mm) of water in the
bottom pan. There is no need to add water if
the pan is dry.
14
EN
6
Mount the cabinet to the window sill using 3
type B screws in the holes on the front angle.
Sash TrackSash Track
Front AngleFront Angle
Screws (Type B)Screws (Type B)
7
Pull each curtain panel out until it meets the
window sash track.
Sash TrackSash Track
Front AngleFront Angle
Upper Panel Upper Panel
GuideGuide
Inside Window SillInside Window Sill
8
Use a screwdriver or power drill to attach
the curtain panels to the window sashes by
inserting type C screws into the sashes through
the cabinet holes shown in the figure below.
Screws Screws
(Type C)(Type C)
Unit Installation
1
With the aid of an assistant, slide the unit into the
cabinet. Do not push on the controls or the finned
coils. Reinstall the screws removed from the
cabinet sides in step 1 of preparation of cabinet.
CAUTION
• The unit is heavy. Use an assistant to help
lift the unit and set it in place. Lifting and
maneuvering the unit by yourself could result
in injury.
• Hold the unit firmly in place until the window
frame is lowered to meet the top surface of the
unit directly behind the upper guide. If the unit
falls from the window, it could cause personal
injury or property damage.
2
Cut the non-adhesive foam strip to the proper
length and insert it between the upper window
sash and the lower window sash.
Foam Strip Foam Strip
(Non-adhesive)(Non-adhesive)
3
To prevent broken glass or damage
to windows, on vinyl or other similarly
constructed windows, attach the window
locking bracket with a type C screw.
Screw Screw
(Type C)(Type C)
Window Locking BracketWindow Locking Bracket
VinylVinyl
Screw Screw
(Type C)(Type C)
WoodWood
15
EN
4
Connect the wire harness before assembling
the front grille.
5
Remove air filter from the front grille by pulling
the filter forward and then up slightly. Secure it
with 2 type A screws through the front grille.
6
After the air conditioner is installed, measure
the curtain panel on each side and cut the
adhesive-backed heatproof foam to fit each
panel. The size of the panels may differ.
Remove the backing from the heatproof foam
and attach the foam to the curtain panels.
H
W1
W2
W1
W2
W
H
W
H
H
Heatproof FoamHeatproof Foam
(Adhesive Backed)(Adhesive Backed)
NOTE
• Heatproof foam improves the cooling capability
of the air conditioner.
• See the Electrical Data section for information
on attaching the power cord to an electrical
outlet.
16
EN
OPERATION
Control Panel and Remote Control
4 3 2
1
7
65
Remote Control
1
4
2
7
3
NOTE
• The feature may be changed according to the type of model.
1
Power
Press to turn the air conditioner ON or
OFF.
4
Operation Mode
Press the Mode button to cycle between 4
types of air conditioner operation: Energy
Saver / Cool / Fan / Dry.
Energy Saver - In this mode the compressor
and fan turn off when the set temperature
is achieved. Approximately every 3 minutes
the fan turns on to allow the unit sensor to
accurately determine if more cooling is needed.
Cool - This mode is ideal on hot days to cool
and dehumidify the room quickly. Use the
Temp
buttons to set the desired room
temperature and use the Fan Speed button to
set the desired fan circulation speed.
Fan - In this mode the fan circulates air but the
compressor does not run. Use the Fan Speed
button to set fan speed to High, Medium or
Low. In this mode, you cannot adjust the set
temperature.
Dry - This mode is ideal for rainy and damp
days to dehumidify the room rather than cooling
it significantly. Humidity is removed from
the room by the combination of compressor
operation and the fan speed fixed at Low.
The compressor and fan turn off once the set
temperature is reached. Fan speed cannot be
adjusted in Dry mode.
2
Fan Speed
Press to set the Fan Speed to Low (F1),
Medium (F2) or High (F3).
3
Delay ON/OFF Timer
Delay ON - When the air conditioner is off,
set it to automatically turn on from 1 to 24
hours later, at its previous mode and fan
settings.
Delay OFF - When the air conditioner is
on, set it to automatically turn off from 1 to
24 hours later.
NOTE
• Each press of the Timer button
advances the timer by 1 hour. After
the last press the display returns to the
temperature setting.
17
EN
5
Wi-Fi (Wi-Fi Model Only)
Enables connection of the air conditioner to
the home Wi-Fi.
NOTE
• Follow instructions on ThinQ application
on how to connect to your unit.
6
Clean Filter
The Clean Filter LED lights up to notify you
that the filter needs to be cleaned. After
cleaning the filter, press Temp
and
together on the control panel to turn off the
Clean Filter light.
NOTE
• The filter reset must be done using the
control panel, not the remote control.
• This feature is a reminder to clean the
air filter for more efficient operation.
The LED light turns on after 250 hours
of operation.
7
Temperature Control
The thermostat monitors room
temperature to maintain the desired
temperature. The thermostat can be set
between 60 °F–86 °F (16 °C–30 °C).
Press or arrows to increase or
decrease temperature setting.
NOTE
• Auto Restart : If the air conditioner turns
off due to a power outage, it will restart
automatically once the power is restored, with
the same settings as were set before the unit
turned off.
• Energy Saver : The unit defaults to the Energy
Saver mode each time the unit is switched on
except in Fan mode or when power is restored
after an electrical power outage.
• The remote control will not function properly if
the AC infrared sensor is exposed to direct light
or if there are obstacles between the remote
controller and the air conditioner.
Wireless Remote Control
Inserting Batteries
1
Push out the cover on the back of the remote
control with your thumb.
2
With the plus and minus poles facing as
marked, and insert two new AAA 1.5 V
batteries.
3
Reattach the cover.
NOTE
• New batteries are supplied with the air
conditioner for use in the remote control.
• Do not use a rechargeable battery. Make sure
that the battery is new.
• In order to prevent discharge, remove the
battery from the remote control if the air
conditioner is not going to be used for an
extended period of time.
• Keep the remote control away from extremely
hot or humid places.
• To maintain optimal operation of the remote
control, the remote sensor should not be
exposed to direct sunlight.
18
EN
Air Direction
Airflow can be adjusted by changing the direction
of the air conditioner’s louvers.
Adjusting Horizontal Airflow
Direction
The horizontal airflow is adjusted by moving the
levers of the vertical louvers to the left or right.
Adjusting Vertical Airflow
Direction
Touch the horizontal louvers to adjust the airflow
up or down.
NOTE
• When the weather is extremely hot, the unit
may turn off automatically to protect the
compressor.
Additional Features
Slinger Fan
This air conditioner is equipped with a slinger fan.
(See drawing.)
The fan’s outer ring picks up the condensed water
from the base pan if the water level gets high
enough. The water is then picked up by the fan
and expelled through the condenser, making the
air conditioner more efficient.
RingRing
19
EN
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with
the b or ThinQ logo
The
LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
Smart Diagnosis
If you experience a problem while using the
appliance,this smart diagnosis feature will help you
diagnose the problem.
Settings
Allows you to set various options on the appliance
and in the application.
NOTE
• If you change your wireless router, internet
service provider, or password, delete the
registered appliance from the
LG ThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without
notice to users.
• Functions may vary by model.
Before Using LG ThinQ
Application
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
3
Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router manual.
•
LG ThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
• If the security protocol of the router is set
to WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
20
EN
Installing the LG ThinQ
Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses that have
the obligations to disclose source code, that
is contained in this product, and to access all
referred license terms, copyright notices and
other relevant documents please visit https://
opensource.lge.com.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
This offer is valid to anyone in receipt of this
information for a period of three years after our last
shipment of this product.
Smart Diagnosis
This feature is only available on models with the
c or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due
to external factors such as, but not limited to,
Wi-Fi unavailability, Wi-Fi disconnection, local
app store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.
• Launch the
LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the
LG ThinQ application.
21
EN
Industry Canada Statement
This device contains licence-exempt transmitter(s)
/receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-
exemmpt RSS(s). Operation is subject to the
following two conditions:
1) This device may not cause interference.
2) This device must accept any interference,
including interference that may cause
undesired operation of the device.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment. This equipment should be installed
and operated with a minimum distance of 20 cm
(7.8 inches) between the antenna and your body.
NOTE
THE MANUFACTURER IS NOT RESPONSIBLE
FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED MODIFICATIONS
TO THIS EQUIPMENT. SUCH MODIFICATIONS
COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.
Wireless LAN Module
Specifications
Frequency
Range
2412 MHz - 2462 MHz
Output
Power
(Max)
< 30 dBm
22
EN
MAINTENANCE
WARNING
• Before cleaning or performing maintenance,
disconnect the power supply and wait until the
fan stops.
Air Filter
Check the air filter at least twice a month to see
if cleaning is necessary. Trapped particles in the
filter can build up and block the airflow, reducing
cooling capacity and causing an accumulation of
frost on the evaporator.
Cleaning the Air Filter
1
Remove the air filter from the front grille by
pulling the filter forward and then up slightly.
2
Wash the filter using lukewarm water below
40 °C (104 °F).
3
Gently shake the excess water from the filter
and replace.
Cleaning the Air Conditioner
• Remove dust from the air inlet and outlet using
a vacuum cleaner.
• Wipe the front grille and inlet grille with a cloth
dampened in a mild detergent solution.
• Wash the cabinet with mild soap or detergent
and lukewarm water, then polish using liquid
appliance wax.
NOTE
• To ensure continued peak efficiency, the
condenser coils (outside of unit) should be
checked periodically and cleaned if clogged
with soot or dirt from outside air.
• For repair and maintenance, contact an
Authorized Service Center. See the warranty
page for details or call 1-888-LG-CANADA
(542 2623). Have your model number and
serial number available. They should be written
on page 28 of this manual.
23
EN
TROUBLESHOOTING
Before Calling for Service
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If the appliance does not function properly or does not function at all, check the following
before you call for service.
Normal Sounds You May Hear
1
2
4
5
3
1
High Pitched Chatter
Today’s high efficiency compressors may have a high pitched chatter during the cooling cycle.
2
Sound of Rushing Air
At the front of the unit, you may hear the sound of rushing air being moved by the fan.
3
Gurgle/Hiss
Gurgling or hissing noise may be heard due to refrigerant passing through evaporator during
normal operation.
4
Vibration
Unit may vibrate and make noise because of poor wall or window construction or incorrect
installation.
5
Pinging or Swishing
Droplets of water hitting condenser during normal operation may cause pinging or swishing
sounds.
24
EN
Problem Possible Causes & Corrective Action
Air conditioner does
not start.
The air conditioner is unplugged.
• Make sure the air conditioner plug is pushed completely into the outlet.
The fuse is blown/circuit breaker is tripped.
• Check the house fuse/circuit breaker box and replace the fuse or reset the
breaker.
Power failure.
• If power failure occurs, turn the mode control to off. When power is restored,
wait 3 minutes to restart the air conditioner to prevent tripping of the
compressor overload.
The current interrupter device is tripped.
• Press the RESET button located on the power cord plug. If the RESET
button will not stay engaged, discontinue use of the air conditioner and
contact a qualified service technician.
Air conditioner does
not cool as it should.
Airflow is restricted.
• Make sure there are no curtains, blinds, or furniture blocking the front of the
air conditioner.
The temp control may not be set correctly.
• Set the desired temperature to a level lower than the current temperature.
The air filter is dirty.
• Clean the filter at least every 2 weeks. See the ‘MAINTENANCE’ section.
The room may have been hot.
• When the air conditioner is first turned on, you need to allow time for the
room to cool down.
Cold air is escaping.
• Check for open fumace floor registers and cold air returns.
Cooling coils have iced up.
• See ‘Air conditioner freezing up’ below.
Air conditioner
freezing up.
The cooling coils are iced over.
• Ice may block the air flow and obstruct the air conditioner from properly
cooling the room. Set the mode control at High Fan or High Cool.
Water drips outside.
Hot, humid weather.
• This is normal.
25
EN
Problem Possible Causes & Corrective Action
Water drips Indoors.
The air conditioner is not tilted to the outside.
• For proper water disposal, make sure the air conditioner slants slightly from
the cabinet front to the rear.
Water collects in
base pan.
Moisture removed from air and drains into base pan.
• This is normal for a short period in areas with little humidity; normal for a
longer period in very humid areas.
Air conditioner turns
on and off rapidly.
Dirty air filter - air restricted.
• Clean air filter.
Outside temperature extremely hot.
• Refer to installation instructions or check with installer.
Noise when unit is
cooling.
Air movement sound.
• This is normal. If too loud, set to lower FAN Setting.
Window vibration - poor installation.
• Refer to installation instructions or check with installer.
Room too cold.
Set temperature too low.
• Increase set temperature.
Remote sensing
deactivating
prematurely.
Remote control not located within range.
• Place remote control within 20 feet & 120° radius of the front of the unit.
Remote control signal obstructed.
• Remove obstruction.
Can’t connect the LG
ThinQ App. to the air
conditioner.
Air conditioner is turned off.
• Turn the air conditioner on.
Wireless router is turned off.
• Turn the router on.
The air conditioner is
not connecting to the
Wi-Fi.
The Wi-Fi router is too far from the air conditioner.
• Move the router closer to the air conditioner or purchase and install a Wi-Fi
repeater (signal booster).
You do not have permission to use the router or it is incompatible.
• Make sure you are selecting the correct wireless router from the list. The
router must be set to 2.4 GHz.
26
EN
Problem Possible Causes & Corrective Action
Trouble connecting
appliance and
smartphone to Wi-Fi
network.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the registration process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone before registering the
appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
NOTE
• You can refer to the Energy Star program in detail at www.energystar.gov.
• If you see “CH” in the display, please call 1-888-LG-CANADA(542 2623).
27
EN
WARRANTY
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF
IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR,
IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS
AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
WHAT THIS WARRANTY COVERS:
LG Electronics Canada, Inc. (“LG”) warrants your LG Room Air Conditioner (“product”) against defect in
materials or workmanship under normal household use, during the warranty period set forth below, LG will,
at its option, repair or replace the product. This limited warranty is (except to some extent in Quebec and
where otherwise prohibited) valid only to the original retail purchaser of the product, is not assignable or
transferrable to any subsequent purchaser or user, and applies only when the product is purchased through
an LG authorized dealer or distributor and used within Canada.
NOTE
• Replacement products and repair parts may be new or factory-remanufactured at LG’s option and are
warranted for the remaining portion of the original unit’s warranty period or ninety (90) days, whichever
is longer. Please retain dated receipt or delivery ticket as evidence of the Date of Purchase for proof
of warranty (you may be required to submit a copy to LG or authorized representative). If the Date of
Purchase cannot be verified, the warranty period will begin 15 months from the date of manufacture.
WARRANTY PERIOD:
1 year from the Date of Purchase: Any internal/ functional Parts and Labor
HOW SERVICE IS HANDLED: In-Home Service or Swap SVC
LG may elect, at our option, to provide Swap or In home Service. To receive in-home service, the product
must be unobstructed and accessible to service personnel. If during in-home service repair cannot be
completed, it may be necessary to remove, repair and return the product. OR LG may elect, at our option,
to provide Swap Service by providing an authorized service exchange through the distribution center you
originally purchased the product from.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install or set up the Product; Instruction on Product use.
• Adjustments of user controls.
• Products that have had a serial number or any part thereof altered, defaced or removed.
• Property damages, malfunction or failure of the product, or personal injury caused by or resulting from:
(a) accident, abuse, negligence or misuse;
(b) operating the Product in a corrosive or wet environment containing chlorine, fluorine or any other
hazardous chemicals;
(c) installation, alteration, repair or service by anyone other than a licensed, authorized LG contractor or
other than pursuant to the manufacturer’s instructions, including installation not in accordance with
applicable laws, codes and standards applying in the province in which the Product is installed;
(d) improper matching of Product components;
(e) improper sizing or design of the Product;
(f) improper or deferred maintenance contrary to the manufacturer’s instructions;
(g) physical abuse to or misuse of the Product (including failure to perform any maintenance as described
in the Operation Manual such as air filter cleaning, or any Product damaged by excessive physical or
electrical stress);
(h) Product used in other than normal use or in any manner contrary to the Operation Manual;
(i) freight damage or damage caused by force majeure or other factors such as power surge damage
caused by lightning and fluctuations in or interruptions of electrical power.
28
EN
THIS LIMITED WARRANTY SHALL NOT BE ENLARGED, EXTENDED OR AFFECTED BY, AND
NO OBLIGATION OR LIABILITY SHALL ARISE OR GROW OUT OF, LG PROVIDING, DIRECTLY
OR INDIRECTLY, ANY TECHNICAL ADVICE, INFORMATION AND/OR SERVICE TO OWNER IN
CONNECTION WITH THE PRODUCT. EXCEPT AS OTHERWISE PROVIDED IN THIS LIMITED
WARRANTY, LG MAKES NO OTHER WARRANTIES OR CONDITIONS OF ANY KIND WHATSOEVER
REGARDING THE PRODUCT. LG DISCLAIMS AND EXCLUDES ALL WARRANTIES AND CONDITIONS
NOT EXPRESSLY PROVIDED HEREIN AND ALL REMEDIES WHICH, BUT FOR THIS PROVISION,
MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, INCLUDING, WITHOUT LIMITATION,
THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND (EXCEPT IN QUEBEC
AND WHERE OTHERWISE PROHIBITED) OF FITNESS FOR ANY PARTICULAR PURPOSE. NO ONE
IS AUTHORIZED TO CHANGE THIS LIMITED WARRANTY IN ANY RESPECT OR TO CREATE ANY
OTHER OBLIGATION OR LIABILITY FOR LG IN CONNECTION WITH THE PRODUCT. LG DISCLAIMS
ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ALL THIRD PARTIES (including,
without limitation, the installing contractor) IN CONNECTION WITH OR RELATED TO THE PRODUCT.
UNDER NO CIRCUMSTANCES SHALL LG BE LIABLE FOR ANY INCIDENTAL, SPECIAL, PUNITIVE,
EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, PRODUCT FAILURE, IMPAIRMENT
OF OTHER GOODS, COSTS OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS
OF USE, INJURY TO PERSONS OR PROPERTY ARISING OUT OR RELATED TO THE PRODUCT
WHETHER BASED ON BREACH OF WARRANTY, BREACH OF CONTRACT, TORT OR OTHERWISE,
EVEN IF LG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL
LG’S LIABILITY EXCEED THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO
WHICH ANY CLAIM IS MADE.
SOME PROVINCES (INCLUDING QUEBEC) DO NOT ALLOW LIMITATIONS ON WARRANTIES OR
EXCLUSIONS OR LIMITATION OF DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY
NOT APPLY. Where any term of this warranty is prohibited by such laws, it shall be null and void, but
the remainder of this warranty shall remain in effect. THIS LIMITED WARRANTY GIVES THE OWNER
SPECIFIC LEGAL RIGHTS AND THE OWNER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
PROVINCE TO PROVINCE.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:
Call 1-888-LG-CANADA (542 2623) or visit our website at www.lg.com.
Mail to: LG Electronics Canada Inc.
20 Norelco Drive
North York, ON M9L 2X6
FOR YOUR RECORDS
Write the model and serial numbers here:
Model No.
Serial No.
• This information is located on a label on the side of the unit.
Dealer’s Name
Date Purchased
• Staple your receipt to this page in the event you need it to prove date of purchase or for warranty
issues.
29
EN
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT
OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE
RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL
JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE
TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions.
For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute.
In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver.
Upon failure to resolve the dispute
during the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any
claims between you and LG only by binding arbitration on an individual basis, unless you opt out as
provided below, or you reside in a jurisdiction that prevents full application of this clause in the
circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if
you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between
you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s
product or claim. More specifically, without limitation of the foregoing, except to the extent such a
prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances
proceed as part of a class or representative action. Instead of arbitration, either party may bring an
individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis except to the extent this prohibition is not permitted at law in your province or
territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures.
To begin arbitration of a claim, either you or LG must make a
written demand for arbitration. The arbitration will be private and confidential, and conducted on a
simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or
territorial commercial arbitration law and rules of the province or territory of your residence. You must also
send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department-
Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your
applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the
arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except
that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of
the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law.
The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action,
dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts
of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy
between you and LG.
30
EN
Fees/Costs.
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable,
by considering factors including, but not limited to, the purchase amount and claim amount.
Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and
expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either
the substance of your claim or the relief sought in the demand is frivolous or brought for an improper
purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by
the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location.
If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in -person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any
in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver.
If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has
waived any provision or part of this Limited Warranty.
Opt Out.
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling
1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and
address; (b) the date on which the product was purchased; (c) the product model name or model number;
and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/ca_en/support/repair-service/schedule -repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for
any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by
e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep
this product and do not opt out, then you accept all terms and conditions of the arbitration provision
described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
LG ELECTRONICS CANADA INC.
20 Norelco Drive
North York, ON M9L 2X6
LG Customer Information Center
1-888-LG-CANADA (542 2623)
Register your product Online!
www.lg.com
