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49-2000418 Rev. 1 25
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
LIGHTS
Light during a Precision Cooking
cycle dims and cycles on and off,
even at full power levels
This is normal. Power level has been
automatically reduced because the oven
is hot.
This is normal. The oven senses the heat level
and adjusts automatically.
Light visible around the door and
outer case while Precision Cooking
This is normal. When the oven is on, light may be visible around
the door and outer case.
COOLING FANS
Fan continues to run after cooking
stops
The oven is cooling. The fans will automatically shut off when the
internal parts of the oven have cooled.
Oven vent emits warm air while oven
is on
This is normal.
Fan comes on automatically when
using the microwave
This is normal.
COOKING
The oven makes unusual sounds
while cooking
Clicks are normal. The control is turning
components on and off.
These sounds are normal.
Fan noise is normal. Fans are required to
keep the oven components and controls
cool.
These sounds are normal.
Smoke comes out of the oven when I
open the door
Food is high in fat content. Aerosol spray
used on the pans.
Smoke is normal when cooking high-fat foods.
Food is not fully cooked or browned
at the end of a cooking program
Programmed times may not match the size
or amount of food you are cooking.
Adjust time for doneness or adjust the upper or
lower lamps for browning and doneness.
DISPLAY
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displayed on LCD screen.
You have a function error code. Press Dismiss on the LCD screen. Allow the
oven to cool for one hour. Put the oven back into
operation.
If the function code repeats. Disconnect all power to the oven for at least 30
seconds and then reconnect power. If the function
error code repeats, call for service.
LCD is not functioning properly A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. See the Cooking Modes or Settings section to
ensure proper use. Ensure unit is updated to the
most recent software update.
LCD screen is locked.
Unlock the screen by pressing the Unlock icon. If
this does not correct the issue, cycle power at the
circuit breaker and ensure unit is updated to the
most recent software update.
LCD is faulty. Cycle power at the circuit breaker and ensure unit
is updated to the most recent software update. If
issue persists, call service to assess the issue.
OTHER PROBLEMS
The door and inside of the oven feels
hot
The heat lamps produce intense heat when
ready.
This is normal. Use oven mitts to remove food
when in a small space.
Oven will not start A fuse in your home may be blown or the
circuit breaker tripped.
Replace fuse or reset circuit breaker.
Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
For additional product FAQs and troubleshooting tips Scan the QR code or visit:
GEAppliances.com/ge/service-and-support/faq-microwaves.htm
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